Comentarios de los clientes para Route 3 Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Route 3 Self Storage

Clasificación general:

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william B.
Clasificación:

Keep doing the same

william V.
Clasificación:

A 10' truck was booked Sept 18 for Oct 25, however 3 days prior, U-Haul notified us that we would be getting a 15'. This longer vehicle posed a parking and manoeuvring problem for us at our residence, causing us to load items using our own dolly and the truck ramp which involved more lifting and lowering and pushing of items which was difficult for us as we are seniors. The original plan had been to back the 10' up to the level deck at the rear of the house. Due to the distances and time involved to drive to other U-Haul centers, going to fetch a 10' truck at another depot was not an option. We also expected either unlimited mileage or at least some grace mileage included since it was a round-trip rental. The speedometer was in miles per hour only, which made keeping to the speed limit a problem (in Canada we go by km per hr) and there was no cruise control. Because the rental company is not open on Saturdays or Sundays, we had to rent on a Friday and return on Monday for a total of $496. Whenwe received the phone call telling us we would be getting the 15' truck, the question was posed "why? as we had seen one sitting on the lot all the previous week?" and we were told, "someone in St. Stephen needed it" ... we thought booking the truck well in advance would have given us priority, but I suppose U-Haul saw it could make more money by renting us the longer truck to go to Sussex, NB and back. Since customer satisfaction doesn't seem to be at the fore front of U-Haul's operation, we were actually surprised you even wanted a review from us ... for all the good it will ever do us, we almost didn't write this review because it is doubtful we will rent again from U-Haul in the future.

KEVIN B.
Clasificación:

El cliente no dejó un comentario.

DEBBIE C.
Clasificación:

Stacey was excellent to deal with!!!!!!

chris J.
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El cliente no dejó un comentario.

vivian P.
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Staff there is super patient and helpful. We are first time trailer users and he went thru all the ins and outs for us. Really appreciate it.

BEV V.
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it was great

Grant D.
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Excellent service in Saint Stephen.

GORDON L.
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Stacy was extremely helpful and professional in assisting me with the trucks. Thanks!

ERIC B.
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El cliente no dejó un comentario.

Dragutin V.
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El cliente no dejó un comentario.

Adam K.
Clasificación:

The knob was missing on the driver's side window crank and the window whistled on the highway.

ROBERT W.
Clasificación:

not much

gary M.
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Great service. Able to get the size of truck that was needed.

jeff R.
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El cliente no dejó un comentario.

David M.
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El cliente no dejó un comentario.

Matthew W.
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Excellent to deal with and forest equipment.

Stephanie R.
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Thank you

BILL K.
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El cliente no dejó un comentario.

DAVE D.
Clasificación:

nice equipment,good rates and we are very happy

Gary I.
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Nothing, very friendly professional Service and answered all my questions.

Robert S.
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the complete rental was terrible !!!!!

Philip M.
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El cliente no dejó un comentario.

ADAM A.
Clasificación:

Really Amazing People helped me 100% Will recommend

Stanimir P.
Clasificación:

Very good service

john H.
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El cliente no dejó un comentario.

GERALD I.
Clasificación:

All good, friendly and knowledgeable staff

stephen S.
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The owner was most accommodating in my situation and very personable. Would highly recommend this location and service to others.

Connie C.
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El cliente no dejó un comentario.

ELISSA A.
Clasificación:

The location of the uhaul company was fine, but dealing with the reservation online and by phone was totally ridiculous. It took very close to two hours to finalize my reservation and get the key to the truck. I was told initially that I did not need to create a uhaul account on the website... just to call the number the morning of the move and they would walk me through it. I called the number that morning and was told I needed to create an account. Then it took the two hours to get it finalized. This held up the people helping me load the truck. I even lost one helper due to their available window to help me. I told the person on the phone that I would appreciate a discount for the time I lost. She said a manager would be in touch with me, but one hasn't reached out to me yet. I am not impressed with the uhaul service at all!

allan H.
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El cliente no dejó un comentario.

mark O.
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El cliente no dejó un comentario.

JASON M.
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Nothing. I have no complaints about my experience with this location...

John B.
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El cliente no dejó un comentario.

DAVE L.
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El cliente no dejó un comentario.

ALLAN H.
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El cliente no dejó un comentario.

Tara L.
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El cliente no dejó un comentario.

GORDAN W.
Clasificación:

nothing. it was all good.

dale M.
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El cliente no dejó un comentario.

john H.
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El cliente no dejó un comentario.

Jeffrey J.
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El cliente no dejó un comentario.

ANGUS C.
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El cliente no dejó un comentario.

john C.
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Just cleaning out the space in our garage so we could keep the car in there in the winter. Short move to storage unit. Good service, this is our second use of U-Haul this month.

gary S.
Clasificación:

Quick and painless Thank you

olesia T.
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El cliente no dejó un comentario.

william V.
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El cliente no dejó un comentario.

mark C.
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I have to give a shout out to another location.. in Saint John on millidge ave. I tried to rent a trailer but it turned out my hookup wasn't working but the guy there really was helpful in trying to get it to work.. great friendly service for sure.

John C.
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I great experience. Thanks for the use of the truck. We managed to move all furniture and materials for our grand-daughter and her husband from Saint Andrews to Saint John. A great family experience.

troy M.
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El cliente no dejó un comentario.

james T.
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Honestly, from my experience I would not hesitate in recommending this location. The staff was exceptional in every way,very accommodating in all aspects.Very happy.

chris J.
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El cliente no dejó un comentario.

SHELLI M.
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El cliente no dejó un comentario.

gary L.
Clasificación:

Service was easy and quick.

Heather R.
Clasificación:

The "right equipment guaranteed" is NOT an accurate statement. I ordered a 15' truck because the 10' truck was not available at this location. The day before we were scheduled to pick it up, I was told only 26' trucks were available at this location. This should have been noted when booking the truck, I would have booked elsewhere. Bigger truck, bigger gas bill, truck was only half full, floor only, nothing stacked. I was assured that the mileage was plenty from start to finish including the return location. It was not. This was a move only in Canada of 1 senior citizen. Mileage was through the US and not Canada and they charged the senior more mileage. Public, find another company to use, there is more than just U-Haul out there.

fred S.
Clasificación:

Dave & crew are #1

LENNARD C.
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El cliente no dejó un comentario.

Felipe C.
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El cliente no dejó un comentario.

JOEL R.
Clasificación:

Good experience.

Shirley W.
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El cliente no dejó un comentario.

gary M.
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El cliente no dejó un comentario.

RYAN B.
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El cliente no dejó un comentario.

JANET D.
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El cliente no dejó un comentario.

TONY G.
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El cliente no dejó un comentario.

Susan G.
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El cliente no dejó un comentario.

COLBY B.
Clasificación:

The process of picking up and returning was excellent as well as the representative, however the trailer leaked through the roof and the point of the trailer was to both transport and store antiques out of the elements. Very disappointed that I wasn't made aware of the leaking roof. Had it not poured Sunday morning for 5 hours this would not have been an issue- however it did and it was. Everything else was A-1 and would be deserving of a higher rating - however a leaking roof is a big deal for a moving trailer.

STACEY A.
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El cliente no dejó un comentario.

toni P.
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El cliente no dejó un comentario.

PAT W.
Clasificación:

Nothing. Went very well.

Troy R.
Clasificación:

I live Saint John and this a 75 drive one way to pick the cube van.

RICHMOND T.
Clasificación:

EXCELLENT CUSTOMER SERVICE!

RON K.
Clasificación:

The sales associate was VERY helpful and I could not have asked for a better experience

Emily P.
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El cliente no dejó un comentario.

shailer S.
Clasificación:

El cliente no dejó un comentario.

BROCK B.
Clasificación:

Good people.

Katie B.
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El cliente no dejó un comentario.

Kenneth B.
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El cliente no dejó un comentario.

Keith T.
Clasificación:

Super service :) thank you

Amyleigh U.
Clasificación:

Even upon making reservation weeks before, was told to keep checking in to see if my truck was still available come the time of my move. Other than that the staff and pick up was fine.

glenn G.
Clasificación:

El cliente no dejó un comentario.

JOEL R.
Clasificación:

No issues. Great people to deal with.

RONALD L.
Clasificación:

El cliente no dejó un comentario.

Wahab S.
Clasificación:

U-Haul is the worst experience of my life. I do not recommend them to anyone. Did not get the truck I reserved well in advance, someone in U-Haul thought they were smart. Made to go to distant pick up location. I have logged a complaint, and this is 3 days since complained, no one has got back yet. I will surely escalate this to any extent that I need to, because it is absolutely unfair, and non nonchalant. Please do not risk your move by coming to U-Haul - they will mess you up big time, and say they can't control what happens to a truck in use by someone else. Go to a reliable company that will look after you and ensure you get what you requested, from where you want it, and when you want it. U-Haul is a no go company.

joseph M.
Clasificación:

El cliente no dejó un comentario.

shailer S.
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El cliente no dejó un comentario.

debra T.
Clasificación:

El cliente no dejó un comentario.

shailer S.
Clasificación:

Stacy was great to do business with

Douglas R.
Clasificación:

Excellent service, I called beforehand and it all went smoothly.

joe M.
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El cliente no dejó un comentario.

june K.
Clasificación:

We found this u haul location excellent to deal with. The gentleman we dealt with, Stacey, was so very nice and excellent to deal with. Made the experience much nicer. Would definitely use this u haul location again.

Craig S.
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El cliente no dejó un comentario.

mike P.
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El cliente no dejó un comentario.

Michael R.
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El cliente no dejó un comentario.

tom B.
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El cliente no dejó un comentario.

Kevin A.
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El cliente no dejó un comentario.

peter O.
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El cliente no dejó un comentario.

eric G.
Clasificación:

Did a self drop off as it was not open when I arrived there, however the parking lot was very neat and tidy and easy to unload the trailer.

LISA M. | Overall Experience |
Clasificación:

This place is very clean and the customer service is excellent and great people to deal with. Big parking lot for turning large trailers and trucks, 24 hour access and easy off load of your things.

christine B.
Clasificación:

I can't think of a thing.. if you were able to manage weather.. that would be great but as it turned out it was a perfect moving day. Everything went smoothly. Thanks again.

charles W.
Clasificación:

El cliente no dejó un comentario.

David H.
Clasificación:

El cliente no dejó un comentario.

Kevin A.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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