Great experience however the only thing was the van was clean but it did have a bad odor in it but overall I give a 9 out of 10
Christy T.
Customer Reviews for Route 17 Express Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was pleasantly surprised at the quality of the truck and the ease of renting at this location. Good job!
Calvin S.Don was very friendly and helpful and respectful
Phyllis M.Don who assisted me was really fantastic. I have used this location before and came back for this rental specifically because he's so great even though it's a little farther away than other locations to where I have moved. I love the wide range of hours and how personable to team is. Moving can be hectic and intimidating, and Don takes one major stress away by making rental easy!
Julian Y.Wiper blade every 20 minutes come out need to stop to fix
Hector M.They're more of a drop off location. The lady was not helpful in resolving the issues.
Mark L.Nothing. It was perfect!
Scott G.I need a copy emailed to me of my receipt. paul.bushman@walgreens.com
Paul B.People there were very friendly. Unfortunately, we did not realize we were given a smaller truck than was ordered until it was too late. we ordered a 15 ft truck and was given a smaller unit. We had to load up and go with what we had been given. Not ideal, but we made it work. The driver side mirrors would not stay in place.
Tony G.Every time I have rented from you all. It's been top notch. Very pleased
Tim P.Best money I ever spent at U-Haul.
Ian G.Only downside was gas. I drove 12 miles then it took 3.5 gallons to bring it to full. Obviously was full when I got it.
Joseph F.Staff was very friendly and helpful. A++++
Lynn G.Something was wrong with the vehicle. We had to keep it running so it would start.
Connie H.This is a fantastic operation! Highest recommendation!
Duane P.Not sure with that question, but if it is possible, I would like to buy the trailer. So if it's for sale or if you have one for sale please let me know. Thanks. Andy-859-630-3607
Andy A.easy to work with
Jeffrey F.Being on time - they were over 30 minutes late to our pick up time and had already rescheduled our location once prior
Camillia P.Your service was great. Very friendly! UHaul needs trailers with ramps though
Joanna M.Don was great and very friendly as well as very easy to work with. We definitely will recommend and use this site as our only Uhaul store.
Ashley T.The cargo van smell bad.
WANDA G.Need to work on online checking in. Paid the additional money because the website wouldn't recognize my location for check in.
Andrea F.I had a very good experience with the rental location. Friendly and made sure everything went smooth.
Christopher A.Very friendly and nice people to work with
Justin M.Nothing it was excellent. Fast pick and delivery
William H.My daughter was in a bad wreck and I could not return the truck right away. They were VERY easy to communicate with. All I had to do was call and they extended my contact a day.
Jamie S.First time I rent a u haul . The man was super nice an help full ! Would recommend friends and family.
Christina D.Bonnie was great!
Brandon B.The service here was excellent and I definitely will be coming here again
DAVID S.This was my first time moving or renting a uhaul. The lady was patient, kind, and understanding! A great experience and service.
Zhonna C.Great customer service, fast and efficient!
George E K.No improvement needed. Very professional and accommodating. I will use this location again. Very convenient. Thank you. Caroline Schell
Caroline J S.The uhaul truck smelled like pot, it was very strong.
Georgia P.The lady who processed is in and the man who processed us out were awesome! Great people and quickly settled our account.
Linda C.I paid for a specific size truck. Of course we get there and they do not have that size! I was never given a credit & I have been watching. So unprofessional.
Mikella C.This experience was the best possible. Very quick and easy pickup/drop off. The employee was very friendly and helpful. Would highly recommend to anyone. Thank you!
Ryan S.Nothing. Staff was friendly, informative and helpful.
Dane D.Keep doing what you do.
john S.Don't promise such cheap prices. Tell customers up front about the gas policy and the timing policy so they don't get screwed over in the middle of an already stressful time.
Carly K.I think the gas station needs more employees as it was busy at the time and hard for them to get away from counter but as far as how uhaul is I always prefer the service
Darin P.Staff was great, experience was good.
Tony G.Excellent customer service.
Mary Lou W.