Customer Reviews for Route 17 Express Marathon
(U-Haul Neighborhood Dealer)

411 reviews

4147 Madison Pike   Covington, KY 41017

(859) 356-3375

Office Hours

  • Mon-Sun: 8 am–6 pm

Services at this Location:

Contact Us

(859) 356-3375

4147 Madison Pike
Covington, KY 41017

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great experience however the only thing was the van was clean but it did have a bad odor in it but overall I give a 9 out of 10

Christy T. 
Rating:
5.0

Customer did not leave a comment.

Maria B. 
Rating:
5.0

I was pleasantly surprised at the quality of the truck and the ease of renting at this location. Good job!

Calvin S. 
Rating:
3.0

Don was very friendly and helpful and respectful

Phyllis M. 
Rating:
5.0

Don who assisted me was really fantastic. I have used this location before and came back for this rental specifically because he's so great even though it's a little farther away than other locations to where I have moved. I love the wide range of hours and how personable to team is. Moving can be hectic and intimidating, and Don takes one major stress away by making rental easy!

Julian Y. 
Rating:
4.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

BARRY B. 
Rating:
1.0

Wiper blade every 20 minutes come out need to stop to fix

Hector M. 
Rating:
3.0

Customer did not leave a comment.

Corinne D. 
Rating:
3.0

They're more of a drop off location. The lady was not helpful in resolving the issues.

Mark L. 
Rating:
5.0

Nothing. It was perfect!

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Chrissy H. 
Rating:
5.0

Customer did not leave a comment.

teresa W. 
Rating:
5.0

I need a copy emailed to me of my receipt. paul.bushman@walgreens.com

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Janet R. 
Rating:
1.0

Customer did not leave a comment.

Joseph K. 
Rating:
4.0

People there were very friendly. Unfortunately, we did not realize we were given a smaller truck than was ordered until it was too late. we ordered a 15 ft truck and was given a smaller unit. We had to load up and go with what we had been given. Not ideal, but we made it work. The driver side mirrors would not stay in place.

Tony G. 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

Every time I have rented from you all. It's been top notch. Very pleased

Tim P. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Best money I ever spent at U-Haul.

Ian G. 
Rating:
4.0

Only downside was gas. I drove 12 miles then it took 3.5 gallons to bring it to full. Obviously was full when I got it.

Joseph F. 
Rating:
4.0

Customer did not leave a comment.

dan L. 
Rating:
5.0

Staff was very friendly and helpful. A++++

Lynn G. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Carol P. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
3.0

Something was wrong with the vehicle. We had to keep it running so it would start.

Connie H. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

annette C. 
Rating:
5.0

This is a fantastic operation! Highest recommendation!

Duane P. 
Rating:
5.0

Customer did not leave a comment.

Rosetta C. 
Rating:
3.0

Not sure with that question, but if it is possible, I would like to buy the trailer. So if it's for sale or if you have one for sale please let me know. Thanks. Andy-859-630-3607

Andy A. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
3.0

Customer did not leave a comment.

Catherine B. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

easy to work with

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Jacob P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Anna J. 
Rating:
3.0

Being on time - they were over 30 minutes late to our pick up time and had already rescheduled our location once prior

Camillia P. 
Rating:
5.0

Customer did not leave a comment.

Liaquat A. 
Rating:
5.0

Customer did not leave a comment.

Leonard K. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Your service was great. Very friendly! UHaul needs trailers with ramps though

Joanna M. 
Rating:
5.0

Don was great and very friendly as well as very easy to work with. We definitely will recommend and use this site as our only Uhaul store.

Ashley T. 
Rating:
5.0

Customer did not leave a comment.

Derek S. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
4.0

The cargo van smell bad.

WANDA G. 
Rating:
5.0

Customer did not leave a comment.

Laura F. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Samantha T. 
Rating:
4.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

Need to work on online checking in. Paid the additional money because the website wouldn't recognize my location for check in.

Andrea F. 
Rating:
3.0

Customer did not leave a comment.

Regina T. 
Rating:
4.0

I had a very good experience with the rental location. Friendly and made sure everything went smooth.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Catherine B. 
Rating:
5.0

Very friendly and nice people to work with

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Justin G. 
Rating:
5.0

Nothing it was excellent. Fast pick and delivery

William H. 
Rating:
5.0

My daughter was in a bad wreck and I could not return the truck right away. They were VERY easy to communicate with. All I had to do was call and they extended my contact a day.

Jamie S. 
Rating:
5.0

First time I rent a u haul . The man was super nice an help full ! Would recommend friends and family.

Christina D. 
Rating:
5.0

Bonnie was great!

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

TRISTIAN M. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Philip T. 
Rating:
5.0

The service here was excellent and I definitely will be coming here again

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

CURTIS M. 
Rating:
5.0

This was my first time moving or renting a uhaul. The lady was patient, kind, and understanding! A great experience and service.

Zhonna C. 
Rating:
5.0

Customer did not leave a comment.

Marcie H. 
Rating:
5.0

Customer did not leave a comment.

Russ R. 
Rating:
5.0

Customer did not leave a comment.

Matt W. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Great customer service, fast and efficient!

George E K. 
Rating:
4.0

No improvement needed. Very professional and accommodating. I will use this location again. Very convenient. Thank you. Caroline Schell

Caroline J S. 
Rating:
5.0

Customer did not leave a comment.

Amber G. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Dana S. 
Rating:
3.0

The uhaul truck smelled like pot, it was very strong.

Georgia P. 
Rating:
5.0

The lady who processed is in and the man who processed us out were awesome! Great people and quickly settled our account.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

kEITH W. 
Rating:
1.0

I paid for a specific size truck. Of course we get there and they do not have that size! I was never given a credit & I have been watching. So unprofessional.

Mikella C. 
Rating:
5.0

This experience was the best possible. Very quick and easy pickup/drop off. The employee was very friendly and helpful. Would highly recommend to anyone. Thank you!

Ryan S. 
Rating:
5.0

Nothing. Staff was friendly, informative and helpful.

Dane D. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

HAMILTON B. 
Rating:
5.0

Keep doing what you do.

john S. 
Rating:
5.0

Don't promise such cheap prices. Tell customers up front about the gas policy and the timing policy so they don't get screwed over in the middle of an already stressful time.

Carly K. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

I think the gas station needs more employees as it was busy at the time and hard for them to get away from counter but as far as how uhaul is I always prefer the service

Darin P. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
4.0

Customer did not leave a comment.

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Staff was great, experience was good.

Tony G. 
Rating:
5.0

Excellent customer service.

Mary Lou W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top