Customer Reviews for Round Up City Plumbing LLC
(U-Haul Neighborhood Dealer)

207 reviews

818 Airport Rd   Pendleton, OR 97801

(541) 612-3624

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(541) 612-3624

818 Airport Rd
Pendleton, OR 97801

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Pam Daugherty 
Rating:
5.0

Customer did not leave a comment.

MARK HOLMQUIST 
Rating:
5.0

Customer did not leave a comment.

Katherine Darrow 
Rating:
5.0

Customer did not leave a comment.

MARK HOLMQUIST 
Rating:
5.0

Excellent customer service

Toni Findling 
Rating:
5.0

The entire process was great. Thanks

Russell Mackey 
Rating:
5.0

Customer did not leave a comment.

Curtis Bernier 
Rating:
5.0

Excellent customer service, courteous, explained terms of the rental well.

David Goodwin 
Rating:
5.0

Customer did not leave a comment.

maureen krebs 
Rating:
5.0

No improvement needed. Instructions were clearly stated. Prices were fair. My needs were respected and fulfilled. The owner/employee was professional and personable. The location and equipment were exceptionally clean and well maintained.

Cynthia Joseph 
Rating:
5.0

As we say down there in Johnny Reb land, it ain’t broke, don’t fix it.

Charles Kenneday 
Rating:
5.0

Customer did not leave a comment.

RICHARD FLETCHER 
Rating:
5.0

Very easy and accessible. System was down when I went to drop off but it didn’t cause me any issues

Dwayne Timmons 
Rating:
1.0

Customer did not leave a comment.

heather lombardi 
Rating:
3.0

Customer did not leave a comment.

Bobby Gifford 
Rating:
4.0

Customer did not leave a comment.

Christina Gandy 
Rating:
4.0

Customer did not leave a comment.

Jared Tesch 
Rating:
4.0

The location itself was fine, but Uhaul as a company, screwed this reservation up at every turn and cost me a lot of money. I will never use them again and that is why I said no to the recommend question.

James Agee 
Rating:
4.0

The employee at this location was kind and thorough.

Michael Castello 
Rating:
5.0

Customer did not leave a comment.

Devin Honer 
Rating:
5.0

Customer service was great!

Denise Hill 
Rating:
5.0

We had a great experience. The truck was ready and clean when we arrived. Staff was very friendly and helpful. Our only complaint would be how steep the ramp was. It would be nice if the ramp would extend further out so it would be less of an incline. Otherwise great experience.

Jarred Heath 
Rating:
5.0

Everyone there was great and it was easy to pickup.

Don Kellogg 
Rating:
5.0

Great job extremely easy to use

Devin Honer 
Rating:
5.0

Customer did not leave a comment.

TARA Palmer 
Rating:
5.0

Easy drop off, helpful staff. No complaints.

wayne thomas 
Rating:
3.0

Parking lot was awful small, steep and hard to figure out where to park. Backing out onto a street that folks traveled seemingly over the speed limit was a bit scary.

Wanda McGhehey 
Rating:
5.0

Customer did not leave a comment.

Darrin Burns 
Rating:
3.0

The location and personnel were great, but I don’t appreciate being asked to turn the truck in to a different location and then being charged for extra mileage on the truck. This is ridiculous and I will not be using uhaul in the future because of this.

Barbara Mugleston 
Rating:
5.0

The truck needed an alignment and new driver door. Those are only bad thing about the truck. Your web page for set is a joke. Rook over an hr to get set up. Then we didn't get to keep for 48hrs like we were told.

Joseph Steinbruck 
Rating:
5.0

Customer did not leave a comment.

Kevin Van Dorn 
Rating:
5.0

Customer did not leave a comment.

Veva Berlin 
Rating:
5.0

Customer did not leave a comment.

THOMAS HAUER 
Rating:
5.0

Customer did not leave a comment.

Timothy Addleman 
Rating:
5.0

Customer did not leave a comment.

Deborah Morris 
Rating:
5.0

Customer did not leave a comment.

Greg Ponder 
Rating:
5.0

Wonderful and so helpful!!

Samantha Hollinger 
Rating:
5.0

Customer did not leave a comment.

Kenny Armstrong 
Rating:
5.0

Customer did not leave a comment.

JULIE STEINBRUCK 
Rating:
2.0

The attendant basically told us that he was legally blind and couldn't really help us check the truck in. He was interested in telling all about himself and that he was a graduate of Oregon State and that he was raised on a small farm in M-F. I was wondering what all that had to do with us checking in the truck, He was nice though.

Arne Swanson 
Rating:
5.0

The person running this location was outstanding. Had a site handicap and in spite of that was really personable and helpful.

Jim Quick 
Rating:
4.0

Mobile check in was a bit of a task

Dallas Reich 
Rating:
5.0

Customer did not leave a comment.

Thomas Hauer 
Rating:
4.0

Customer did not leave a comment.

tom real 
Rating:
5.0

Truck was really dusty and the window was caked with bugs. Other than that it was fine

Alexis Ramos Garibay 
Rating:
5.0

Customer did not leave a comment.

Anna Olin 
Rating:
5.0

Customer did not leave a comment.

Chris Woodell 
Rating:
5.0

Customer did not leave a comment.

michael hall 
Rating:
4.0

Customer did not leave a comment.

Paul Kelley 
Rating:
5.0

Get the destination drop off verified

DONN WILSON 
Rating:
5.0

Drop off seven days a week.

James Davis 
Rating:
5.0

Customer did not leave a comment.

Ara Guinn 
Rating:
5.0

Very easy to return and very knowledge what to do.

Elgelita Welch 
Rating:
5.0

Brandon was very personable and helpful. Everything worked well.

Roger Treis 
Rating:
3.0

Customer did not leave a comment.

Nathanial Mott 
Rating:
5.0

Brandon is amazing and always kind.

Jeffrey Hardcastle 
Rating:
1.0

I was told if I returned in 24 hours I would get a days credit. I was charged over 30.00 for 5 gallons of fuel when it was the same level. I was told I would receive a call from someone in 72 hours to resolve this issue and no call. No credit. And still charged for fuel.

Vanessa Williams 
Rating:
4.0

Customer did not leave a comment.

Daryl Mcguffey 
Rating:
3.0

Customer did not leave a comment.

Mindy Henricks 
Rating:
4.0

Customer did not leave a comment.

Jonathan Chan 
Rating:
5.0

Customer did not leave a comment.

Philip Reeves 
Rating:
5.0

Customer did not leave a comment.

JARED WENDLANDT 
Rating:
4.0

Only thing the Uhaul manager didn’t do that he said he would was send me the location at the Uhaul in Great Falls, since there are 3 of them.

David Peters 
Rating:
5.0

Customer did not leave a comment.

Jason Riley 
Rating:
5.0

Drop-off was 100% better than pick-up. It took about 2 minutes. The gentleman that helped me was professional and knowledgeable.

Danny Cain 
Rating:
5.0

Quick,friendly service.

trent waldern 
Rating:
5.0

Customer did not leave a comment.

earl davis 
Rating:
5.0

Customer did not leave a comment.

Nicolle Van Ry 
Rating:
5.0

Friendly and very helpful. Easy process.

Eric Mandella 
Rating:
3.0

Customer did not leave a comment.

Jacob Ferguson 
Rating:
5.0

Clean the windows .. .

Christine Taylor 
Rating:
5.0

Customer did not leave a comment.

Magdalena Cambell 
Rating:
3.0

I chose this location because I thought they were open on Sat. I just parked the trailer in the back yard next to other trailers, gates were open. If you need help or can not check in on your phone I would not use this location on a weekend.

Leslee Armstrong 
Rating:
5.0

Great location with easy access! Chris was super helpful and professional. He asked if the auto transport trailer work well for us and if we noticed if there was anything that needed some attention.

Richard McGraw 
Rating:
5.0

The service was great at this location. U-Haul has all kinds of stickers in the van on how to save gas. If you want to help conserve on gas. Next time you buy a vehicle's. You to make sure they have cruise control. Cruise control helps conserve on gas and wearing on the vehicle.

Chris Bodewig 
Rating:
5.0

Customer did not leave a comment.

Matt Krussow 
Rating:
5.0

Customer did not leave a comment.

Gordon Smith 
Rating:
3.0

I was completely lied to when I did the reservation online and used my debit card to pay for the amount it showed. The amount it showed at that time was 49.00 and that’s what I assumed I was paying . But it actually cost me 105. 00 that is fraud the amount I agreed to pay is not the amount y’all charged and If not resolved I’ll be hiring an attorney. That’s false advertising, deceptive, and just plan dishonest. I’ve never had a problem with u- haul in the past but I also was not mislead by u haul in the past . I do hope you will resolve this because I really don’t want to take it any farther over your mistake. Thank you. Lester tate

Lester Tate 
Rating:
1.0

The staff is rude and assume by looking at people they can not afford their services. I was treated like I could not afford to keep the uhaul as long as I did and they also assumed I would not bring it back and threatened me multiple times to call the police and report it stolen even though I kept in contact with them and tried through the app but it didn't work and I called uhaul. They were very judgemental and I will never refer anyone one to their uhaul service or their plumbing service. You know for ever 1 bad experience that person will tell 10 people about it. I plan to tell 20. I forgot to mention them trying to hunt me down and ask my old neighbors who hate me questions about me. They followed us to Abby's Pizza where they proceeded to shout out across the restaurant about how I stole their truck and shouting out how expensive it will be (like I didn't know it was a $29.99 a day truck. They were a prime example of how you shouldn't judge a book by its cover. The funny part is I know I make more than the guy who harassed me over email and phone. Well the jokes on them. They should be thanking me for renting it that long they made alot of $$ off it and it was returned better looking than I received it. With more gas than I got it with. So eat crow Round up city plumbing and I think I deserve an apology or I hope they learn something from this like " don't assume someone is poor by what they wear.", Also they should treat people the way they would want their grandmother or mom treated. Also people tell more people about a bad experience than a good one. I hope they eat their Humble pie tonight and wash it down with a glass of crow. I'm not getting on Uhaul this is directly directed to Round up city plumbing. I have used Uhaul numerous times and had no problems except for this experience but it was Round up city plumbing who insulted, degrated, embarrassed and defamed my character.

Dani Hess 
Rating:
5.0

Good job

Viktor Klimenko 
Rating:
5.0

Customer did not leave a comment.

JERIMIAH JONES 
Rating:
5.0

Customer did not leave a comment.

Aimee Sander 
Rating:
5.0

Customer did not leave a comment.

Shena Frank 
Rating:
5.0

Customer did not leave a comment.

ricck davis 
Rating:
1.0

Truck was not ready in Pendleton as scheduled. Lost 4 hours of moving time due to having to get truck further away. Furthermore, no dolly or appliance dolly as reserved.

Jason Thomas 
Rating:
5.0

Customer did not leave a comment.

mark browning 
Rating:
4.0

Speed up the check out process.

Tony Justus 
Rating:
5.0

Customer did not leave a comment.

Kimberlee Shepherd 
Rating:
5.0

Customer did not leave a comment.

Chelsea Hammon 
Rating:
5.0

My original pickup location was WESTERN RADIATOR 1008 SE Court Pl, Pendleton, OR 97801 They did NOT have my truck available. I do not remember the serial # or truck #, but it did not match the only 26" truck at this location. After an hour on hold with customer service, all they could tell me is they can assure me that the truck was at this location was here and to check around the back side of the building. Western Radiator is small. It would be pretty hard to hide a 26" truck. She also mentioned that the other truck was already rented out to someone else, or not yet returned. My phone was dying so I had to drive home during the hour I was on the phone waiting on hold so I could charge my phone. I asked the lady if she could stay on the phone with me during the 5 to 7 minute drive it would have taken me to drive down there, just so she could stay on the line with me so I can double check for a magical missing truck. She said no, and she would end the call if I drove down there. Great, so I drive back down there and to no one's surprise, my truck wasn't there. Cue another hour on hold. Someone finally answers, and I tell her everything that's going on. She's offers a relocation or a reschedule. I can't reschedule due to the time off my friend and I had taken to get me moved. I ask her if there are any trucks within 100 miles, and she says there aren't any within 20 miles. I told her I said 100, so she checks again - and still no. Keep in mind I rented this truck a MONTH ago and there's now not one within 100 miles of me. I had to settle for a 20" truck, which was at Round Up City Plumbing LLC 818 Airport Rd Pendleton, OR 97801. It's dark out now, the app isn't accepting any of the pictures until it finally did (probably 5 to 8 minutes per attempt, for a total of 15+ minutes just to upload the face and drivers' license.) After FOUR and a half hours, we're finally driving off with our truck. YAY! Except, it's too late in the day now and other people we had asked to help us pack boxes and furniture now can't help. My friend and I get as much done as we can, but we could only pack for about an hour and a half before it got too late and we had to stop due to him having a babysitter. Our only option now is to ask our other help to come back in the morning (Sunday 12/19) and do all of our packing AND moving in the same day. Ideally, we would have been packed the night before and drove off first thing in the morning at 10am. Instead, we're now leaving at 1:45PM. 3 hours and 45 minutes late, when the night before we wasted 4 and a half hours attempting to get our 26" rental truck and having to settle for a 20". The lady told me the night before that I would be compensated appropriately. I would be refunded the difference of not receiving my furniture pads or dolly, and also be given a $50 credit for uhaul not having my truck. She said I can expect the call tomorrow, on Sunday. Not only did the refund not equal the total of the sum of the pads + dolly and getting a smaller truck, but it has now been two days and no one contacted me for the $50 credit. The total cost of the furniture pads and dolly was $80. I was refunded $73. I don't know how this adds up. It doesn't end there. We finished unloading really late in the day, especially when we have a 220 mile drive back home. We get to the uhaul dropoff, and the app wouldn't even take a picture of the odometer and fuel. We spent probably 15 minutes trying. After the debacle we dealt with the day prior, I decided that we're just going to leave and I'll have to call customer service. Again. I spend approximately 80 minutes on hold before the lady that answered told me I would have to call the location before 12pm so I don't get charged an extra day. I told her this doesn't make sense, my contract had to be updated to 5pm and I'm given 48 hours. She said that doesn't matter, it says 12pm. Okay, that's fine, it's now Monday and the owner of U-Haul Storage of Gresham 704 NE Hogan Dr Gresham, OR 97030 closed my account out for me at 7AM so I didn't have to call. However, checking my email, I noticed that my prior order no longer exists, and somehow it got put into the driver's name, instead of mine, the one who rented and paid for the uhaul. This makes sense why the lady I spoke to regarding the dropoff wouldn't speak to me until I verified my email. All in all, terrible experience. And I have more to move in roughly 3 or 4 weeks and I'm going to be looking elsewhere for a moving truck unless I get refunded the appropriate amount and given some form of apology.

John Knight 
Rating:
5.0

Even this location was surprised that we were getting charged extra when we filled up tank, when we didn't pick it up full.

Michelle Kinmounth 
Rating:
5.0

Customer did not leave a comment.

Ryan Butler 
Rating:
5.0

Great Customer Service!

Brendan Leggett 
Rating:
5.0

Customer did not leave a comment.

SHAUN MONTGOMERY 
Rating:
5.0

Brandon was an ABCD (Above and Beyond the Call of Duty) representative for UHaul...He took extraordinary time to explain to me how everything would work. He was an invaluable source of information. A gem to work with.

Martha Clayton 
Rating:
5.0

My only complaint is that they charged me extra for a few miles but I left a fair bit of extra gas in the vehicle but didn’t get any credits for that

Candice Asher-Wafer 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH JONES 
Rating:
5.0

Overall U-Haul experience was not good. Pickup locations were changed without letting me know and poor instructions were given over the phone. Very frustrating experience. The location I picked up the U-Haul was actually very good. The last lady I talked to on the phone was very helpful. The first person named Adam was not helpful. I would rate my overall experience as poor. I’m not sure I will use U-Haul in the future.

Richard Caswell 
Rating:
5.0

Customer did not leave a comment.

Sally Farrow 
Rating:
5.0

Brandon was very helpful and made the whole rental experience very easy!

Nancy Beamer 
No reviews have been submitted for this location.

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