El cliente no dejó un comentario.JEFF ALLAN C.
Roto Rooter Mad River Plumbing
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The van wasn't ready in time for my reservation, the cab was dirty and the staff person didn't clean it, and they mistakenly charged me for two days' rental instead of one dayCarisse G.
Christine was rude told me how it was going to be didn't listen to my wants and needs.Truck looked like it hadn't be washed in weeks.I will drag drag my things to the lawn and burn them if Uhaul is my only choice.Barbara S.
Reservation was entered incorrectly. I had to drive an extra two hours.Elle D.
El cliente no dejó un comentario.DANA L.
El cliente no dejó un comentario.Charlie J.
I reserved the trailer through the U-Haul main office and was told to have a 2 inch ball to accomodate the trailer hitch so I brought a receiver that size. It was too large for the hitch. Fortunately I had brought along a smaller one as well so I did not have to return home to get the proper size.GEORGE S.
The person checking me in was helpful and kind. Had a stressful move and she made it much better. ThanksJOAN W.
El cliente no dejó un comentario.Donna B.
El cliente no dejó un comentario.Steve M.
The U-Haul rep, Donna, at this location went out of her way to make sure we had a successful experience. I had been worried about how the weekend would work out, and because of her guidance, it went great. Even though I called multiple times with questions she was always polite and helpful. ¡Gracias!Deanna T.
El cliente no dejó un comentario.MONICA H.
El cliente no dejó un comentario.Josephine A.
El cliente no dejó un comentario.MOISES F.
El cliente no dejó un comentario.KIRSTEN R.
Nothing wrong. Went from Wisconsin to California. Absolutely fantastic drive and equipment. Used Uhaul for over a decade and will continue, in the future.Joseph P.
They need better customer service they were rudeMORIAH W.
Very friendly, professional service. Will go back.Bandon T.
El cliente no dejó un comentario.Shannon W.
Very helpful staff.Dawn B.
El cliente no dejó un comentario.Andrew F.
El cliente no dejó un comentario.kimberly M.
El cliente no dejó un comentario.Natalie B.
I rented a Uhaul from this location on a Friday afternoon for a 4-hour period. I was aware that the business would be closed by the end of my rental period, which is why I chose to use mobile pick up and return. I was NOT made aware that the gate to the parking lot would be locked for the weekend. I could not return the Uhaul inside the lot, and my car was locked inside! All phone numbers provided went to the plumbers' emergency line, who rudely told me to wait until their business hours Monday morning. TLDR, I rented a Uhaul and now I don't have a car for the weekend and can't get to work.Courtney A.
El cliente no dejó un comentario.Joseph L.
El cliente no dejó un comentario.Klemp J.
El cliente no dejó un comentario.Stephanie S.
El cliente no dejó un comentario.Mark F.
El cliente no dejó un comentario.Steve D.
El cliente no dejó un comentario.Cheryll M.
My go to for all moving needsKlemp J.
The "no" reply is ONLY in reference to the tow dolly. The ratchets were really rusted. The men -- at both ends -- that helped me load and unload my car had a horrible time with them.patricia M.
El cliente no dejó un comentario.Andrea G.
Very helpful and friendly service, not much more to improve! Thank You very much! Theresa F.Theresa F.
Excellent customer service, by far the best Uhaul rental location/service/availability in Humboldt County.Amanda B.
Easy drop-off...Benjamin M.
El cliente no dejó un comentario.Mike B.
El cliente no dejó un comentario.Prabhjot U.
Very goodKlemp J.
El cliente no dejó un comentario.Allison B.
They asked me if I wanted help putting the trailer on and they didn't screw the coupler onto my hitch so when I hit a bump on the freeway it came off and just the chains were holding it up and I ended up crashing my expensive truckAaron J.
The first truck had a faulty electrical connection for trailer but staff quickly got another truck for me. They did greatDavid S.
El cliente no dejó un comentario.Donna G.
Clean truck and 5 star customer service. Thank youDonna G.
Friendly staff. Cheryll was so happy to help us out. This is how customer service should be everywhere. Truck was freshly clean, inside and out. Best Uhaul experience yet.Thrifty S.
El cliente no dejó un comentario.Janet S.
El cliente no dejó un comentario.Luann P.
Super friendly and helpful staff! Thank you!Jenessa L.
Delightful. I am confused on the whole payment situationPatrick G.
El cliente no dejó un comentario.Denise C.
The office staff is awesome !! The people here are pleasant and really made it a pleasure to do business with U-Haul.Jeffrey K.
Excellent customer service! Best experience at a Uhaul!Mary R.
My reservation was to pickup at 4 pm in Eureka. I had to call to confirm and was told they didn't have a 26' but Arcata store did. Luckily I called to confirm because that store closes at 4pm. Very inconvenient.William D.
El cliente no dejó un comentario.Anna C.
I had to drop this uhual off while they were closed & nobody told me I had to take a picture & call when they were open to confirm that I dropped it off. It was just very confusing.shalom F.
El cliente no dejó un comentario.Sequoia D.
Welcoming and quick!Bethany S.
El cliente no dejó un comentario.Rudolf V.
El cliente no dejó un comentario.Tristan S.
Please ensure that customers have set up the trailer before leaving the premises for lunch. The trailer was filthy and still had stuff inside. I wish your employees would realize their job is customer service based.Kristine W.
Employee was unfriendly and condescending.DAVID B.
El cliente no dejó un comentario.James W.
Slightly larger area so easy drop off. No hiccupsKristine M.
El cliente no dejó un comentario.JOSEPH L.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.Matthew W.
The $20 for help seems counterproductive to your service. It behooves you to have all in top-notch shape before it hits the road. This is for your protection and safety as well as your customer. As it turned out I did hook up myself yet it was not quite right. The service personnel did help.Todd A B.
El cliente no dejó un comentario.Graham M.
El cliente no dejó un comentario.Katherine H.
El cliente no dejó un comentario.danny R.
El cliente no dejó un comentario.Madison R.
The only problem with the truck was the windshield wiper blades were shot and I had to replace themKerry H.
El cliente no dejó un comentario.Carrie S.
El cliente no dejó un comentario.Brenna F.
El cliente no dejó un comentario.Gail M.
El cliente no dejó un comentario.Kristine F.
Do nothing, it's fine don't fix it because it's not broken!Joseph F.
El cliente no dejó un comentario.Melissa S.
El cliente no dejó un comentario.Patricia K.
El cliente no dejó un comentario.Andy J.
Everything went will.Ken F.
nothing everything was greatrobert B.
El cliente no dejó un comentario.ron G.
El cliente no dejó un comentario.Brooke C.
El cliente no dejó un comentario.RALPH C.
El cliente no dejó un comentario.sam C.
The drop off location was top notch. Everything was dealt with the highest standards. As for the vehicle. It could use some maintenance. The breaks squeak, the wipers don't work very well unless you had rain-ex. The truck pulls slightly to the right. Also, I have never placed a vehicle on a trailer. The person at pick up location said they couldn't give me any advice on how to put my truck on the trailer or how to fasten the vehicle to the trailer. I suggest giving someone a dvd to watch to be fully aware how to operate all machinery.david S.
Donna did a great job; even helped me unhitch the trailer from my truck!RALPH C.
We were required to purchase a hitch. I was hoping they would be available for rent with the trailer.Jenessa L.
El cliente no dejó un comentario.Brandilynn V.
El cliente no dejó un comentario.Sinclair F.
Flexible and accommodating, no improvements necessary.Nathaniel V.
Great customer service. Nice people. Fair.Layne L.
very good customer service.Thank you!Evan V.
Everything was just fine, thanks.George K.
El cliente no dejó un comentario.Dan W.
El cliente no dejó un comentario.Jerami P.
Just keep doing exactly what you are doing. I especially liked how helpful, courteous and friendly the agent was at the U-Haul location where I rented a truck at Mad River Plumbing on G Street in Arcata, CA. Thank you very much for ensuring my moving experience today was easy, painless and very smooth. Christine PughChristina P.