Customer Reviews for Ross Self Storage
(U-Haul Neighborhood Dealer)

221 reviews

620 W Ferguson St   Pharr, TX 78577
(Btwn Hwy 281 & Sugar Rd)

(956) 702-0454

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(956) 702-0454

620 W Ferguson St
Pharr, TX 78577
(Btwn Hwy 281 & Sugar Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

STANLEY FRANCIS 
Rating:
5.0

Excellent service and very friendly and knowledgeable. Highly recommend.

Diana De Leon 
Rating:
5.0

Customer did not leave a comment.

Anthony Garza 
Rating:
5.0

Customer did not leave a comment.

Jose Diaz 
Rating:
4.0

Customer did not leave a comment.

James Neely 
Rating:
5.0

Customer did not leave a comment.

LUCIO ALFONSO ARREOLA ALVARADO 
Rating:
2.0

The Uhaul Truck was dirty and smelled like dead rat. I cleaned it myself because I really needed to move.

RUBEN GARCIA 
Rating:
5.0

Customer did not leave a comment.

Charles Harris 
Rating:
5.0

There was a light blinking in the dashboard that they assured us was nothing. But when we refueled it leaked through, it was hard to fill it up, because it kept on leaking, so we had tom make more stops to keep fuling the unit. The unit was not in conditions to be rented.

Daniel Tijerina Gutierrez 
Rating:
5.0

Gentleman that helped me was great but the cargo trailer I had reserved was double booked and not returned in time. But another employee had gone out and brought one in just in time. Very helpful.

Jacquelyn Rhodes 
Rating:
3.0

Customer service more outgoing not to serious

Julio Rodriguez 
Rating:
5.0

Excellent customer service from the desk person (male).

porfirio segovia 
Rating:
5.0

Customer did not leave a comment.

JOEL GALLARDO 
Rating:
5.0

Customer service was fine, and the equipment we never had a problem with. Thank you.

leroy Condet 
Rating:
5.0

Customer did not leave a comment.

Andrea Adame 
Rating:
5.0

Great job!!!!!

jesus lozano 
Rating:
5.0

Customer did not leave a comment.

JOEL GALLARDO 
Rating:
5.0

Customer did not leave a comment.

RODRIGO MORALES 
Rating:
5.0

Uhaul rocks! Through the years I've rented trucks, trailers, and car haulers and you are my go-to company when moving or when my kids are moving!

DIXIE COX 
Rating:
3.0

I was given a very old 5X8 that did not have one of the tie-down rails that was about waist high. Therefore, I could not tie tightly the stuff that I was hauling. It was very frustrating. Time was of the essence. I needed to get packing and traveling. I want some kind of refund/remuneration for being given that old and not maintained trailer. Also, it is next to impossible to get anyone on the telephone at the Sioux Falls store.

KENNETH HANSON 
Rating:
5.0

Great service and friendly staff.

CARLOS QUINTANILLA 
Rating:
5.0

The attendant at the office was very helpful.

JUAN LARA 
Rating:
5.0

The service was awesome.

Jose Jarimba 
Rating:
4.0

Customer did not leave a comment.

Luis Flores 
Rating:
3.0

Customer did not leave a comment.

Mark Hutchinson 
Rating:
5.0

Customer did not leave a comment.

Paul Straka 
Rating:
4.0

NICE PEOPLE

Nora Cano 
Rating:
5.0

Customer did not leave a comment.

MARISOL GARCIA 
Rating:
5.0

Super friendly staff. Rental policies were very well explained and very helpful. Highly recommended!! Will definitely rent again.

FERNANDO GONZALEZ 
Rating:
4.0

Customer did not leave a comment.

Warren Frontado 
Rating:
5.0

First of all thank you U-Haul for explaining how to cancel a reservation. cuz the facility didn't have what I needed. but immediately was able to locate oneagent who had on hand a 6x12 trailer. THANKS.

David Echavarria 
Rating:
4.0

Location. Not that it's a bad area you really need to scope out the building to find the uhaul store.

David Ramos 
Rating:
5.0

Customer did not leave a comment.

Renee Garcia 
Rating:
5.0

Customer did not leave a comment.

wayne johnson 
Rating:
5.0

needs no change everything went great

FRANCES LAES 
Rating:
5.0

Customer did not leave a comment.

Eduardo Lopez 
Rating:
5.0

Customer did not leave a comment.

Rogelio Gonzlaez 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Harper 
Rating:
5.0

Customer did not leave a comment.

Patrick Flannery 
Rating:
5.0

Great customer service !!!

JOEL GALLARDO 
Rating:
5.0

Great Service every time...

JOEL GALLARDO 
Rating:
4.0

Customer did not leave a comment.

nicolae parascanu 
Rating:
5.0

Muy buen personal

Mayra Sánchez 
Rating:
5.0

Customer did not leave a comment.

JOEL GALLARDO 
Rating:
5.0

Customer did not leave a comment.

Francisco Nino-Olguin 
Rating:
5.0

excellent service Victor and Lourdes are very helpful and always go the extra mile to serve there customer

carmen pegan 
Rating:
5.0

Victor was very helpful and friendly. Great customer service!

Juan Rosales 
Rating:
4.0

Customer did not leave a comment.

Dan Hunt 
Rating:
5.0

Tres bon acceuil

Rene Desgagens 
Rating:
3.0

Customer did not leave a comment.

Michael Hudler 
Rating:
5.0

Good Value, easy on-line pickup and great local resource.

Gilbert Gallegos 
Rating:
5.0

Keep up the great customer service

Omar Moreno 
Rating:
5.0

Customer did not leave a comment.

JOEL GALLARDO 
Rating:
5.0

Customer did not leave a comment.

NANCY CASTILLO 
Rating:
5.0

Nothing that I can think of. Thank you...

Soila Sifuentes 
Rating:
1.0

I couldn't find the location and the telephone number was not good - called three times and was told the number was not good - I instead took it to a U-Haul business on Pecan Avenue - they at first tried the phone number and couldn't get it and then tried to explain to me how to find the place on Ferguson, but then told me I could drop it off with them and they would take care of it, but they didn't have anyone who could unhook the trailer - I told them if they would take it, I would unhook it. And that's why I dropped it off with them.

James Johnson 
Rating:
4.0

Customer did not leave a comment.

nancy castillo 
Rating:
5.0

Customer did not leave a comment.

Francisco Martinez 
Rating:
5.0

Customer did not leave a comment.

JOEL GALLARDO 
Rating:
4.0

Customer did not leave a comment.

Kenneth Nimmo 
Rating:
5.0

Customer did not leave a comment.

Emily Stubbs 
Rating:
5.0

Customer did not leave a comment.

SAMUEL LOPEZ 
Rating:
5.0

Customer did not leave a comment.

Joe Cantu 
Rating:
3.0

All was great service

xavier avendano 
Rating:
5.0

Customer did not leave a comment.

Vianey Pena 
Rating:
5.0

Customer did not leave a comment.

TERRANCE MCCABE 
Rating:
4.0

Customer did not leave a comment.

Jorge Giacoman 
Rating:
4.0

Customer did not leave a comment.

Patricia Torrez 
Rating:
4.0

More truck size options

JOSE RAMIREZ 
Rating:
4.0

Customer did not leave a comment.

Thomas Lynn 
Rating:
3.0

Customer did not leave a comment.

DEANNA Guerra 
Rating:
4.0

Female service rep very cheerful, ahoo

chantlalok castro 
Rating:
3.0

WILL NOT RECOMMEND UHAUL TO ANYONE AT ANY LOCATION.

LARRY SEITZLER 
Rating:
3.0

One minor complaint--I got a truck with a fuel tank at 3/4. Why can't the standard be a full tank. Makes it so much easier for the customer--just fill up the tank and turn it in.

antonio ortiz 
Rating:
5.0

Customer did not leave a comment.

JOEL GALLARDO 
Rating:
5.0

The people that work there are great to work with and always offer great customer service.

Juan Rosales 
Rating:
4.0

Customer did not leave a comment.

AURELIO GOMEZ 
Rating:
4.0

Customer did not leave a comment.

Jose Gutierrez 
Rating:
3.0

Customer did not leave a comment.

ANABEL ORTIZ MURRAY 
Rating:
5.0

Fast and friendly service

TERESA MORGAN 
Rating:
3.0

The agent (Lourdes) was there waiting for me at 8:00 AM as agreed, had all the paperwork ready, thank you.

FRANK FIALA 
Rating:
3.0

Lady on site was not able to remove trailer. Customer had to remove trailer.

JOHN PHILIPP 
Rating:
5.0

Customer did not leave a comment.

CRAIG LANEY 
Rating:
5.0

Very co-operative and friendly staff. Great communicative skills and most of all patience was extremely displayed. Thanks Mr Victor, I appreciate your hospitality. Thanks much, Anthony Thompson

ANTHONY THOMPSON 
Rating:
5.0

Very reliable, informative, helpful and friendly service. Im a satisfied customer and will definitely be doing business in the near future.

ANTHONY THOMPSON 
Rating:
4.0

Customer did not leave a comment.

ROBERT TURNER 
Rating:
2.0

Customer did not leave a comment.

RICHARD NORTON 
Rating:
5.0

Customer service at location is Awesome! keep up the good work.

GRACIELA VILLARREAL 
Rating:
5.0

Equipment muddy. Excellent trailer though. Need to rent ramps as well.

MICHAEL DELGADILLO 
Rating:
5.0

Customer did not leave a comment.

NORA DELION 
Rating:
3.0

Left front truck tire was worn badly on outside edge. I informed the rental staff; to no avail. They told me to call the U-HAUL 800 number if I had tire troubles, while on the road. I needed the truck badly so left with the truck as is.

Dwight Mangel 
Rating:
5.0

Customer did not leave a comment.

RICHARD BUITRON 
Rating:
5.0

Courteous and welcoming

Jose Torres 
Rating:
5.0

Why do you put Speed Limit 55 on all of your trailers? I rented a 4x5 to go to McAllen, Tx for $170. I rented a 4x8 to return to El Paso for $120 to return to El Paso from the same location. Why????? Larger trailer for less money. Was I cheated? I hope to hear from you.

THOMAS SCRIVNER 
Rating:
5.0

Perfect

JOSE ALICEA 
Rating:
4.0

Customer did not leave a comment.

Ryan Alfonso 
Rating:
5.0

Customer did not leave a comment.

REYNA MENCHACA 
Rating:
5.0

Whenever I need a rental in the Pharr/McAllen area, I always use this location. The service is professional and polite, the equipment is always clean and easy to access.

MICHELLE BONNER 
Rating:
4.0

I told them I was going on 2000 mile trip ask them to make sure trailer was in good shape when towing through the mountians brakes on trailer felt like one of the rotors where out of round or had a high spot on the rotor

JACK HARE 
Rating:
5.0

Customer did not leave a comment.

Angie Soto 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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