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Brian L
Customer Reviews for Ross Point Mini Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall experience was quick and convenient as far as after hours pickup/drop off. The only issue I had is that I requested a utility dolly and an appliance dolly and the appliance dolly wasn't provided but I was still charged.
Dionne AWas not open at required drop off time. Went to U-Haul app and easily went through the return process !
Dane BI think you should be more transparent about the way you charge customers for the Services you offer.
James GJessie was amazing. Great personality! Very helpful
MARYELLEN DEverything went really smooth when getting our trailer. Thank you
Douglas LTruck had a few issues a headlight out and steering wheel not align right but drove fine
Victor NBigger tie down rings, inside. Thanks
Mark FTruck was beat up mechanically and did not run particularly well
Michael CNo improvements. Very friendly and accommodating service! Strongly recommend and will definitely use this location next time.
Jon SWell run office. Clerk was very helpful
David CWould be hard for me to help you improve, personal are wonderful. The equipment in vary good condition,and again every one I dealt with was vary helpful courteous.
Roy sQuick and easy check-in and check-out process! The front desk lady was so sweet and kind, she really made the experience a breeze!
Aaron BVery muddy. I had to lift a heavy trailer off the hitch myself because there was only a very nice receptionist working at the time. The yard was very muddy too…
Tim MThe Personnel at the Ross Point U-Haul were Fantastic! Thank You to all for providing a courteous and a stress free experience for my move from pick-up to drop off!!
yvonne CSignage and directions for after hours drop off not clear. U-Haul directed me to this location based on distance from my home but they are not open on Sunday.
Steven SThe truck leaked rain water into the box of the truck. It got a mattress and clothes and boxes very wet. That's bullish t
Robert CNo comment, everything went flawlessly
Sharice WYour agent gave excellent customer service.
Larry KThe location and the staff were all stellar.! Laura Roll
Laura RVery professional, easy and true.
Chassidy FWonderful service and team
Thomas MImprove the 24/7 truck check in. It took around an hour to get the truck once I arrived.
Jared MNothing! Staff is great too! Thanks
Cherie RNothing, everything was great
KENNETH Bthe woman that assisted me was very cordial, easy rental.
Daniel SNothing comes to mind.
Joe FThey added safe move to my order and I did not want it and they did not ask me if I wanted it
LEONARD GTrying to figure out why I was charged twice for my rental..not good!!!
Judy OOutstanding customer service!!!
Lisa EThe UHaul app experience was very poor. More GUI feedback is needed. There are times within the app when after "submit" or "next" is pressed when the screen goes dark and offers no feedback making veryndifficult to ascertain if the app is locked or progress is happening.
SCOTT GWas flat rated for thirty miles to drop the truck off at different location . Only went Roughly 14 miles . Was charged an additional 630+ dollars for milage fees . This all accord on a Friday morning . The charges weren't filed until Saturday morning . Over drew hundreds out of my account . Was froze out of that account most of the week after and hit with over draft fees . Very unprofessional of the Post Falls Idaho location.
CHRISTOPHER HTruck was dirty inside and out. Truck had not been washed and looked like it just came back from a long trip. Cab had coffee/soda residue in cup holders and floor was dirty. Inside truck box was swept out, but floor had a bad oil residue and grime on the floor. Truck looked rough. We used it to haul items for a wedding we hosted for our daughter. It was a bit embarrassing to have such a rough U-Haul truck present at the event.
Sandy KMy app does not work at this location for checking in, but the uhaul.com/share did work, so it was fine.
Christine FMy rental began on July 4th so the location’s staff had the day off. Could not get the lock open on the truck I was initially given. Fortunately there was another truck nearby with a lock I could open. The telephone support was excellent.
John HI had a terrible experience with the uHaul app when dropping off the truck. 1st, it was saying I was 0.04 miles aways - and I could not get it to show me at the facility so I could not check in for 40 minutes while I attempted chatting, and then calling a number given by the chat to speak with a rep. When I spoke with the rep and explained I am at the facility, and I am on the app, and attempting to check in, but it won't accept my location, the rep said, "are you at the facility?" yes, she had me walk from one end to the other and side to side to see if the 0.04 would correct itself. I was on the line a long time. I finally tried the uhaul.com address from inside the mailbox drop (not on the app) and the location was right there. I had to retake all my photos I had taken almost an hour before. That was frustrating. Also, the contract said I needed 7.6 gallons to get back to the 3/4 tank, but it didn't register that I was at 3/4 tank, so I kept adding another half gallon, up to 12.5 gallons. It still stayed right below 3/4 tank. I gave up and drove to the drop off. When I was taking my photos of the miles, I suddenly had a FULL tank of gas. It cost my an extra $20 in gas for that! I asked the lady on the phone to credit my receipt for 1/4 tank of gas, and she said they can't do that. I know they could because when we picked up a truck once a few weeks ago, the contract said the tank was at half, but someone had syphoned all the gas tanks from the facility the night before, so they gave a credit for half a tank of gas on the contract. All-in-all, I will always use Ross Point mini storage when I need a truck in Post Falls area, but I know now not to use the app there.
Christine FI think it needed a new battery, slow to start.
Theresa BMy vehicle was ready when I arrived and the overall experience was great.
KEVIN AThe online ordering is pretty much the worst process ever!!! We actually had to leave and come back and have a human help us get our truck because the online app was useless. The system said it would call our references- and didn’t. Had they done so we could have taken care of things over the phone. It’s hard to use an app that is fully dependent on Wi-Fi when it’s spotty. The online process was the worst- The lady inside the store was very helpful. I say let’s keep the humans!!!
Dean RThe rep at the desk was friendly and helpful. The location was easy to find and it was easy to pick up and drop off
Lauren AFriendly staff and went exactly as it was supposed to. Will use again.
Brian STruck was dirty and needed to be wiped down.inside the cab. There was only a third of a tank of gas
Kathleen WI had never hualed a car on a trailer and was unsure how to secure it. UHaul guy was great and helped me.
John ARepeat customer to Ross Point. Love the service. Will continue to use.
Benjamin MVery nice
Mark OIt really needs tires balanced
Laura DSuccessful moving day with the help of Uhaul. Thanks
Steven SNeed to fix radio in truck we used. Volume control doesn't work well.
SHAWN AThe office was closed when we returned the equipment.
Peter WI will only rent U Haul equipment from Ross Point, Post Falls. Thank you
Martin MThe gal at the counter was so rude! Customer service is NOT a priority for her and I would suggest removing them from your resource list. The way she spoke with me makes me think twice of using UHaul in the future. Happy to share more of my experience if needed, but she was TERRIBLE!!!
Phillip DJessie Knowies was very helpful and great to work with.
Kenneth BWas in Coeur d Alene wanted to pick up from cda on point. We sent you an email then where is it?!?Nope pay 1.51 per mile from way out from where you reserved from and be told you owe twice the gas for the truck itself. Go Fuck Youself. Yeah I said youself.
Kirilana TTires were worn out, stressed about getting a flat. Customer service experience was excellent. Will be my first choice next time I need to rent again.
TYRONE MSHE WAS GREAT AND COEUR D ALENE APPLEWAY U HAUL IS AWEFUL CUSTOMER SERVICE BAD TO DEAL WITH.
randall l