Customer Reviews for Roses Mailroom
(U-Haul Neighborhood Dealer)

134 reviews

5549 Fort Caroline Rd   Jacksonville, FL 32277

(904) 352-1299

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(904) 352-1299

5549 Fort Caroline Rd
Jacksonville, FL 32277

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Have the keys ready

Andrea Stamatis 
Rating:
5.0

Have more furniture hand trucks and the man who helped us was really slow. We were in there 45 minutes when we did the reservation on the phone app.

Rebecca Keith 
Rating:
5.0

Customer did not leave a comment.

Arnold Bernadin 
Rating:
5.0

Mail Rose Room should continue to improve on their customer service and always have u haul for their customers.

Oluyi Fesojaiye 
Rating:
5.0

Customer did not leave a comment.

Luis Rivera 
Rating:
3.0

Customer did not leave a comment.

Brandy Dunning 
Rating:
3.0

N/A

Tianna Cooper 
Rating:
5.0

Customer did not leave a comment.

Shannon Murray 
Rating:
5.0

Stay as you are, kind, courtesy, caring and great awesome personality. Thank you for your time to make sure that I received everything needed for my move. With this type of great service's, I'm definitely referring you and if by chance, I move again, I will return to your establishment.

Arletha Johns 
Rating:
1.0

Customer did not leave a comment.

Emily Tomory 
Rating:
1.0

We arrived for check-in and the attendant who is the owners husband had no idea how to help us. We completed the check-in online and asked what time they closed and he said 6, just drop the keys in the lockbox. My husband then received a call from the owner stating we had to have the truck back by 1pm because someone else had rented it. We picked up at 10AM. This rental was to be for an entire day. we were told we would be charged for an extra day if it wasn't returned by 1pm, the owner may need to find an attendant who is knowledgable of the rules and regulations. He wasn't helpful at all!

Quintin Turner 
Rating:
4.0

Personnel was helpful in explaining to me the extra charges I received and explain what the Gainesville office did that caused me to be overcharged.

Leroy Blades 
Rating:
1.0

The Truck was empty on Gas and was charged too much for a 20 min drive which at the end of the day I ended up paying 30$ in gas to do it and truck had already had damages and they tried blaming me

Miguel garcia 
Rating:
5.0

The girl it’s really nice and i feel really satisfied with the services

Jose Rodriguez 
Rating:
1.0

The sales person was not knowledgeable, and had to call her " mom" for assistance. She also had a " friend" behind the counter with her and the both were on their personal phones while checking me out. The Uhaul did not have a utility dolly, nor was there an gas in the vehicle. This was the worst experience that I have had with Uhaul in over 30 years.

Michelle Collins 
Rating:
5.0

Customer did not leave a comment.

Devetta Howard 
Rating:
5.0

I very satisfied with my rental experience from this location. The rental associate was very knowledgeable and helpful and I appreciate it very much thank you.

ANTHONY JACKSON 
Rating:
2.0

They for got my boxes

Tina Soriano 
Rating:
5.0

Customer did not leave a comment.

Anna Hall 
Rating:
2.0

Had a terrible experience at this site

JOHN SINGLETON 
Rating:
2.0

Vehicle is in terrible shape. In desperate need of exhaust work. Borderline unsafe to operate due to the noise and exhaust fumes. Seal on roll up door needs replacement as well.

Dustin Kentzell 
Rating:
1.0

I had the bad experience in the world the truck was so bad it was loud as I was so unhappy I will never go there or tell nobody to go there I think I should get my money back

Leana Ross 
Rating:
5.0

Exelente service good attention

Flores xavi 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Straw 
Rating:
1.0

This was the worst service - Extra Fees Added after all of the issues with the Rental ~ Ended Up Costing Me More DO Not Rent From U HAUL

Sarah Hope 
Rating:
1.0

Even though the horrible condition of the truck was brought to the attention of the representative before leaving the site they still tried to charge me a cleaning fee. They also tried to charge a fuel fee when the amount of gas they said was in the vehicle was not. Please take pictures of everything before you leave and upon return. Pictures are the only thing that saved me from the almost $100 of additional fees they tried to charge me!

Michelle Williams 
Rating:
5.0

Nothing everything was fine

ASHLEY DAWSON 
Rating:
5.0

Customer did not leave a comment.

Donna Taylor 
Rating:
5.0

Customer did not leave a comment.

Natalie Cunningham 
Rating:
5.0

Open on time. Be there for the pick-up time YOU SCHEDULED FOR ME

Michael Lewis 
Rating:
5.0

Easy pick up and drop off.

JASMAINE JENKINS 
Rating:
5.0

The lady at the counter was very friendly and professional, made the process very easy and smooth . Great customer service!!!

MARIAH GODWIN 
Rating:
5.0

Truck was extremely loud. Someone called me and left a message saying that I didn't return the truck when I actually returned it.

RICHARD JONES 
Rating:
3.0

Clean the truck, make sure what I reserved and got confirmation of is actually available, don’t confirm reservations if the equipment isn’t available due to over-booking. Worst experience ever

MICHAEL ALT 
Rating:
4.0

The lady at the counter was very nice. She welcomed me back and wished me luck moving to Jacksonville. She is definitely someone I’d go see again. Thanks Uhaul

BRIAN OLIVER 
Rating:
4.0

Customer did not leave a comment.

Peter McClintock 
Rating:
5.0

Very

Stephen Roberts 
Rating:
5.0

Very good location. Representative was very friendly and professional. I would highly recommend this location.

Melvin Shaw 
Rating:
3.0

Customer did not leave a comment.

Nelson Laboy 
Rating:
4.0

This Truck needs to be taken out of service. It vibrated and shook sometimes a violent shake. Had I hard time climbing even the smallest incline let alone mountains. Cargo area leaked and some boxes got wet. Time given to return truck was too small. I usually rent with UHaul but gonna have to rethink about it the next. And there will be a next time

James Drank 
Rating:
4.0

Customer did not leave a comment.

GARY POWERS 
Rating:
2.0

After having made a reservation at the store where I should pick up the truck, there was no one, they sent me to one that is far from my address and I lost a lot of time

nestor delfin 
Rating:
3.0

Truck needs tires

richard hartley 
Rating:
5.0

Ms Karen was extremely helpful! Went above and beyond with helping me get my rental snd I will forever be grateful for that. I went to 4 locations prior to the one on fort Caroline and was about to just give up. I originally wanted a van but wasn’t available so I got the next smallest thing and it was the perfect size. Thank you.

MIA CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

DANIEL ARANDA 
Rating:
3.0

Customer did not leave a comment.

Jim Cripe 
Rating:
5.0

Customer did not leave a comment.

sean fitzpatrick 
Rating:
5.0

Customer did not leave a comment.

GONI AHMAT 
Rating:
5.0

All was perfect.

theodora mason 
Rating:
5.0

Customer did not leave a comment.

LEWIS GLADUE 
Rating:
5.0

Customer did not leave a comment.

KERRIAN MILLER 
Rating:
5.0

Customer did not leave a comment.

CATHY ROSS 
Rating:
5.0

Customer did not leave a comment.

Berlie Sermons 
Rating:
5.0

Customer did not leave a comment.

LASHAUN BARTON 
Rating:
5.0

Rises was a wonderful place and customer service was great.

Tommy Dixon 
Rating:
5.0

Customer did not leave a comment.

TAHSYAH RAMOS 
Rating:
5.0

Customer did not leave a comment.

JAZMINE DOE 
Rating:
5.0

Great service and friends folks.

Juanita Forman-Lee 
Rating:
5.0

Customer did not leave a comment.

SHEVONICA HOWELL 
Rating:
2.0

Customer did not leave a comment.

iyanna jones 
Rating:
5.0

Make sure your system is up to date. I rented a cargo van, but theirs was not working and she didn't know why I was able to reserve it using the online system. The lady was able to get a truck for me, but it was huge and not suited very well for the purpose. I was able to get my furniture moved but it slid around inside because the truck was so large. It wasn't the location's fault, but the system which apparently wasn't updated in a timely way.

Brannon Julie 
Rating:
5.0

Everyone I spoke to was very polite and helpful at this location. It was an easy transaction and I would definitely rent from this location again!!!

Patrick Sheehan 
Rating:
5.0

Friendly fast service! Can tell the owner is heavily involved in community youth support which is wonderful!

Sara Willin 
Rating:
4.0

Customer did not leave a comment.

Stephen Peck 
Rating:
2.0

This place is very unprofessional. Lady at the front counter put the wrong miles that I asked for to use the rental on my paper. After using the truck and returning it on time with the amount of gas that was suppose to be added back to the truck my card was charged $63 and then again 2 weeks later for $68. Reached out to billing department for UHAUL and representative stated that the first payment was never taken out of my account. Reached out to my bank and pulled bank records and $63 came out the very next day when rental was returned. Representative stated she will get with her manager and see what they could do about refunding my money back for the $68. I get a call from the manager of UAHAL and she was very rude and very unprofessional. she informed me that the total cost for my UHAUL was $100. I’m very upset because that was not discussed when picking up the truck and the paper work I signed with my miles added was $63.00. The manager basically told me I wasn’t getting my money back and was talking over me while I speaking the whole time. I am highly disappointed and very upset about this experience I will never rent from them again!

Sicueria Richards 
Rating:
5.0

Everything was just fine.

Evangelin Worthy 
Rating:
1.0

When I arrived the truck was on empty. The inside had blast ash all over the driver seat. There was dirt- sand on the steps on the entrance to the truck. She did not take a sheet to show any damages already on the truck I actually asked for the inspection. She gave me only a 35.00 credit for the empty tank but it took 62.00 to fill it up , lol . The truck once running sounded rough and I did not feel completely at ease it would make the trip to Florida .

Evelyn Mitchell 
Rating:
1.0

i will not rent from uhall ever very poor got to store no one there pick time 8 am arrive store lady 9.20 she could not hook up trailer call man to hook up pay him never again

RONALD CLARK 
Rating:
3.0

Customer did not leave a comment.

Wyketa Evans 
Rating:
5.0

Customer did not leave a comment.

Maurice Blagmon 
Rating:
3.0

Attendant should walk customers to their equipment and verify it instead of having the customer select it themselves

Jay Hendry 
Rating:
5.0

Lady that works there was very patient , kind, helpful and very very curtious if ever need a rental definately would go to this location and definately would recomend this location for hassle free best customer service thank you

Harold Lumar 
Rating:
2.0

The clerk working at this site should not be taking personal calls while at work first of all, second she needs to learn how to hang a phone up when she's done, I had a problem with the truck so I tried calling her but to my dismay the phone continued to stay busy, so I had to waste time and miles and drive all the way back to the location I got the truck and find that she didn't hang the phone up all the way, I had an issue with the pad lock on the rear of the truck and couldn't get it open, that's why I eventually had to drive back with the phone constantly busy so she could figure out how to get the lock open, she also made it sound like it was my fault and in the conversation she had over the phone with the area manager she said this was the second time it has happened so she should have said something before I took the truck. She almost refused to walk outside because it was raining and said "I'm not going out in the pouring rain", I told her I am to use the truck and I'd like for you try fix this so I don't get charged for extra miles since you didn't hand there phone up correctly also I told her I have an umbrella so she went out. All in all I didn't like her unprofessional attitude and her lack of willing to go the extra mile. She has a bad attitude. I will never use this location again.

Rebecca Fischer 
Rating:
5.0

Customer did not leave a comment.

Shamari Owens 
Rating:
5.0

Couldn’t have asked for anything to go better!

Patricia Conrad 
Rating:
2.0

No one was there. They didn't properly check the vehicle in. I was notified from uhaul recovery team about turning in the vehicle. It was a complete fiasco

ROGER DAVIS 
Rating:
2.0

U-Haul truck was on empty I had to immediately go get it filled up, it was dirty had a bunch of trash in the back, and the store was a mess.

Brandon Longworth 
Rating:
5.0

Customer did not leave a comment.

Glenroy St. Louis 
Rating:
3.0

Customer did not leave a comment.

Rhonda Miller 
Rating:
5.0

Customer did not leave a comment.

linda Faryon 
Rating:
2.0

Uhaul was rickety it took up a ton of gas it wasn't fuel efficient at all the pricing is extremely high in the first Uhaul I had was infested with ants and dirty there are no pieces in the U-Haul for you to strap a bungee cord to secure anything down and it's just leaves much to be desired I'm hoping that I don't have to use Uhaul again. But other than that the customer service people are very nice and they do what they can.

Shaquon Abrams 
Rating:
5.0

Customer did not leave a comment.

linda Faryon 
Rating:
4.0

Customer did not leave a comment.

linda Faryon 
Rating:
3.0

The smell like gas the whole time

Josie Anderson 
Rating:
5.0

Customer did not leave a comment.

ANTONIO TORNEY 
Rating:
3.0

Customer did not leave a comment.

Kendra Sullivan 
Rating:
3.0

Mention the app to people

Beverly Lorge 
Rating:
5.0

Customer did not leave a comment.

Dirdre Stratton 
Rating:
5.0

Customer did not leave a comment.

Michael Petras 
Rating:
5.0

Customer did not leave a comment.

Rhonda Miller 
Rating:
5.0

Customer did not leave a comment.

MYRDENA FRANCIS 
Rating:
5.0

Customer did not leave a comment.

Pedro Nelson 
Rating:
5.0

Customer did not leave a comment.

Jose Grau 
Rating:
5.0

Customer did not leave a comment.

Mamadou Diallo 
Rating:
5.0

Customer did not leave a comment.

Andrew Nguyen 
Rating:
5.0

I used the drop off key box and the area was well lit for night drop offs.

Aretha Hall 
Rating:
5.0

Customer did not leave a comment.

PILAR VILEZ 
Rating:
5.0

Very nice staff!

Dina Ramos 
Rating:
2.0

Reason received my invoice, paid for what was provided then a few days later an additional payment is pending from my account. I did not received any invoice as to why this additional charge is being taken out of my account.

OHNICA RICHARDSON 
Rating:
1.0

They said we messed up another truck that we ain’t even drive or park next to never will do business with this location again And Tim was disrespectful and almost got knocked the f*** out

Zantondera Lame 
No reviews have been submitted for this location.

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