Customer Reviews for Roselawn True Value
(U-Haul Neighborhood Dealer)

229 reviews

5653 E State Rte 10   Roselawn, IN 46372

(219) 345-3121

Office Hours

  • Mon-Sun: 8 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(219) 345-3121

5653 E State Rte 10
Roselawn, IN 46372

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Awesome

GARY RUDA 
Rating:
5.0

Excellent facility to rent from. Store was very clean, and the employees were friendly, knowledgeable and helpful. I don't know how my experience could have been any better.

carl schult 
Rating:
5.0

Customer did not leave a comment.

Linda Flores 
Rating:
4.0

Truck very dirty and cab

Donald Peretti 
Rating:
5.0

Customer did not leave a comment.

David Heintzman 
Rating:
2.0

Back of truck was never cleaned out..and the cab was not cleaned..I do have pictures

Donald Peretti 
Rating:
5.0

Customer did not leave a comment.

Pamela Azbill 
Rating:
5.0

Customer did not leave a comment.

Chris Hixson 
Rating:
5.0

Customer did not leave a comment.

Katherine VanDenburgh 
Rating:
4.0

Customer did not leave a comment.

DAVILYN JARVIS 
Rating:
3.0

Everything went well. Gas miles was less than what they calculated, I put more gas in the truck than what I used everything was all the same price

Janet Beebe 
Rating:
5.0

Customer did not leave a comment.

Anthony Cochran 
Rating:
5.0

Things went very well. The staff was friendly and very helpful!

Cindy Andersen 
Rating:
4.0

Customer did not leave a comment.

Michael Grandpre 
Rating:
1.0

I had to pick up my vehicle three hours round trip with another driver and vehicle away from my location. Then my drop off location I Phillips Wisconsin wanted to be changed to Winter Wisconsin. Totally unacceptable

Joe Zaremba 
Rating:
5.0

Customer did not leave a comment.

Earl Mayton 
Rating:
3.0

We kept getting calls about our reservation being canceled. We ended up with a truck but it took a minute

Jody Malone 
Rating:
5.0

Very happy with the service.

Randall Murphy 
Rating:
5.0

Customer did not leave a comment.

Earl Mayton 
Rating:
5.0

Customer did not leave a comment.

DAVILYN JARVIS 
Rating:
3.0

The UHaul employee met me outside and took a keys. Made return process very easy. I have yet to get my drop off email/bill.

Patricia Louis 
Rating:
5.0

All good

Rusty Holder 
Rating:
3.0

All we did was drop off the truck and the key. Hard to say anything more about it.

Johnny Hand 
Rating:
4.0

Everything was great... the guy in charge was great.

Stephen Rogers 
Rating:
5.0

Awesome people... took care of me ...helped me set it all up ... it was a beautiful trailer... pulled like a dream...👍👍

Stephen Konzen 
Rating:
4.0

I'm sorry I can't remember the counter person's name, but he was very helpful on setup, rental and hookup.

Mark Campbell 
Rating:
5.0

Really no improvement needed.

John Macri 
Rating:
5.0

Customer did not leave a comment.

Danielle Walle 
Rating:
4.0

Customer did not leave a comment.

chase crider 
Rating:
3.0

MORE ASSISTANCE FROM STORE - WHEN RETURNING- WASTED OVER AN HOUR TRYING TO RETURN TRAILOR

JEFFREY JUSTAK 
Rating:
5.0

Customer did not leave a comment.

BETH KINLEY 
Rating:
5.0

Customer did not leave a comment.

Roger Boer 
Rating:
5.0

Great experience, Mike was awesome

OAKLEY PAYNE 
Rating:
5.0

I USE U-HAUL ALL THE TIME THIS TIME I WAS OVERCHARGED, I CALLED 1-800-GO-U-HAUL N GOT IT RESOLVED THANK YOU SOO VERY MUCH

THOMAS RUNYAN 
Rating:
3.0

The drivers mirror kept vibrating out of position so I had to pull over to adjust mirror. The truck (10' foot box truck) needs rear shocks bad! The windshield was filthy and it needs wiper blades. The light rain I drove in mucked up the whole windshield. The truck was very clean in the cab and in the box when I picked it up and it's tank was full .

KEITH RUNICK 
Rating:
4.0

Customer did not leave a comment.

MICHAEL REED 
Rating:
5.0

Nice, clean van. Very easy to drive. Thank you!

RON TITAK 
Rating:
5.0

Customer did not leave a comment.

sanuel sietsma 
Rating:
5.0

Providing after hours drop off would be nice.

JAY DAHLIN 
Rating:
5.0

Customer did not leave a comment.

Andres Jimenez 
Rating:
5.0

Customer did not leave a comment.

Mark Griffith 
Rating:
3.0

Truck was clean but was in poor condition. Had a bad vibration at 50 mph. Driver side door did not close properly.

Kevin Holm-Hansen 
Rating:
5.0

Online reservations are wrong! Originally I’d reserved 10 ft in wheatfield stating in green guarantee reserve thank goodness I called location to double check and they had NO trucks available they gave me dispatch number n ID ended up paying almost double amount for no choice 20ft in total different location

Robbi Bussiere 
Rating:
5.0

Nothing

elwood kelsey 
Rating:
4.0

Customer did not leave a comment.

JERRY FANT 
Rating:
5.0

Customer did not leave a comment.

Rich Fitzpatrick 
Rating:
5.0

Customer did not leave a comment.

Alan Paradowski 
Rating:
5.0

Customer did not leave a comment.

Henry Garza 
Rating:
5.0

Customer did not leave a comment.

Joshua Rivera 
Rating:
4.0

Very helpful personnel at location. Tires were near end of life, hence the "No" on equipment. Not a dedicated U-Haul location so I realize they have limited or non-existant capabilities to address things like worn tires.

George Yerion 
Rating:
5.0

Perfect

KAREN STRUBLE 
Rating:
5.0

Customer did not leave a comment.

Judy Koebcke 
Rating:
4.0

Heating did not work well in the truck. 12 degrees outside, and the heater would blow a little warm, and then nothing but cold air. Should have gotten some type of discount off the price for that. Not happy!

KATHRYN CARR 
Rating:
5.0

Customer did not leave a comment.

Shun Ishihara 
Rating:
5.0

Customer did not leave a comment.

Travis Tucker 
Rating:
2.0

Truck ran poorly

jeanette bebe 
Rating:
5.0

Great place to do business with. Employee is very accommodating and knowledgeable.

MARTIN O 
Rating:
5.0

The inside could use some cleaning because previous customers were not so clean. But I would refer this location to friends and family very friendly

victoria gabe 
Rating:
5.0

Customer did not leave a comment.

Robert Ifyu 
Rating:
5.0

Not one thing everything was great

Larry Leipart 
Rating:
5.0

Customer did not leave a comment.

Angela Brown 
Rating:
2.0

Be more customer helpful. My truck broke down. I rented a u-haul truck Everything went fine at that point. My problem , I for got to leave the key to the truck. Now I'm 900 miles away. Called to see who to mail the key to. Manager would not accept the key so a vehicle transport could pick it up. Next , vehicle transport was having problems loading a locked up truck , u-haul rental place also rents equipment . They had a tractor with a lift that could help load the truck. Manager said noway. I am thankful that they had a truck available , the employee was helpful to get me back on the road , but the owner / manager is a real dick head.

Steve Mustaikis 
Rating:
5.0

Customer did not leave a comment.

DERYEL BULLARD 
Rating:
5.0

Friendly, efficient staff.

Larry Weaver 
Rating:
4.0

Everything was fine, no complaints

ANGELA MCFERREN 
Rating:
4.0

Customer did not leave a comment.

Erin Arnett 
Rating:
5.0

Nothing

CHRIS BAILEY 
Rating:
5.0

Customer did not leave a comment.

Randy Lehman 
Rating:
5.0

Customer did not leave a comment.

Kurt Kersey 
Rating:
5.0

Customer did not leave a comment.

robby mcdaniel 
Rating:
5.0

Customer did not leave a comment.

DALE BELL 
Rating:
5.0

Customer did not leave a comment.

elwood kelsey 
Rating:
5.0

The clerk was great

Joy McClure 
Rating:
5.0

Customer did not leave a comment.

tonya gers 
Rating:
5.0

Customer did not leave a comment.

MIKE ORMOND 
Rating:
3.0

I would recommend this place If it didn't take more money than what was supposed to be. I rented a tow dolly for $48 and they took $75 and still haven't gave back the difference. I will be making a claim bit this is ridiculous, I returned the rental on time in the same day and I get this for it. Never using these people again unless I have cash and it's my last option.

ROGER WILSON 
Rating:
5.0

Outstanding job

Rebecca Gaylord 
Rating:
5.0

Customer did not leave a comment.

Randy JACKSON 
Rating:
5.0

very helpful

Steve Stevenson 
Rating:
5.0

The website was easy, the person at the desk at the True Value, Roselawn, IN was considerate and helpful.

Jacqueline Genius 
Rating:
3.0

Just so you are aware there was leakage in the grandma's attic area.

Lewis Abel 
Rating:
5.0

Customer did not leave a comment.

Chanel Novack 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HOYNE 
Rating:
4.0

Could have used a 15 foot truck.

John Macri 
Rating:
4.0

Customer did not leave a comment.

Rosa Franco 
Rating:
4.0

It would be handy to know somehow that the key drop is on the fence and not by the building.

Barry Funderburg 
Rating:
1.0

Uhaul sucks

RANDY SMART 
Rating:
5.0

Customer did not leave a comment.

Jeff trail 
Rating:
5.0

Very convenient, and a well understanding representative. He was alot of help.

MICHAEL HOYNE 
Rating:
5.0

Wash the windows!! Everything else was just fine. Will definitely rent from here again. It’s close to home and the personnel are very accommodating.

JERRI TABORSKI 
Rating:
5.0

Customer did not leave a comment.

Jason Jerz 
Rating:
5.0

Customer did not leave a comment.

Joanne Clouston 
Rating:
5.0

Everything was awesome here too. The clerk was great!

Joanne Clouston 
Rating:
5.0

Customer did not leave a comment.

DAVID RUKE 
Rating:
5.0

Customer did not leave a comment.

ROBERT BOLT 
Rating:
5.0

Customer did not leave a comment.

DIANE HOWARD 
Rating:
5.0

The associate at roselawn branch was polite, helpful and very welcoming to assisting me with what I needed. Experience was perfect. Thank you.

Jeffery Coffer 
Rating:
5.0

Customer did not leave a comment.

Randall Murphy 
Rating:
5.0

Customer did not leave a comment.

Scott Lucero 
Rating:
4.0

Customer did not leave a comment.

Cindy Deaton 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top