Customer did not leave a comment.
Kristyn P
Customer Reviews for Rosedale Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
KEITH MGive better information about the process of self checking out. It took me over an hour had to run back and fourth between uhaul locations. Was prompted to submit my license 4 times. Had to call your support line. Was late to my moving job. Lost money and time.
DANIEL CIt was a horrible process, there was no gas in the tank when I went to go pick it up. Shady location
Ijeoma EGreat Representative ...was versatile doing many jobs well
LYNETTE RService was great. Owner was very personable and helful. More lighting on back lot is suggested.
Lillian BWhen thought I had a problem and found out I didn't that's great service thanks U Haul
bryan mEverything went smoothly
Shytise TThe vehicle was hard to start and dirty and the guy was rude as hell
Erin WIT WAS VERY CONFUSING TIME CONSUMING WASTED TIME TO RETRIEVE THE KEYS WITH NO TO ASSIST. CALLED THE NUMBER LISTED AND THE ON-CALL REP WAS VERY RUDE AND DISRESPECTFUL. THE APP KEPT FREEZING IT WAS THE ABSOLUTE WORST EXPERIENCE AND I WILL NEVER GO BACK THER OR REFER ANYONE.
Lechadora MU-Haul need to work on the website for checking out, it took us two phones and 45 minutes to check the truck out because the website wouldn't function.
TYRA sIt took me 2 hours to get the truck worst experience ever
Darnesha FGreat first time experience!
Ennis AVery easy and good customer service.
Gloria CEverything went smoothly
Luis MPolite service...quick pick-up and drop-off!
Steven LHad a hard time getting in the box for the key.
Toni BThere were lots of issues with the app and I couldn’t get anyone from U-Haul on the phone to help me in real time.
Alison MWhen picking up from a business, it would’ve been great to inform me your off days
Tasha HGreat 👍
Milton SThe vehicle was raggedy, the ride was horrible and extremely uncomfortable. The staff were not friendly at all.
JAMES CCustomer service was very poor
MICHELLE DThis was actually a fix to my original drop off location that had been listed as operational, but when I arrived they turned us away. Not a reflection on this location at all! But since it was after-hours for this particular spot (the other was not) I can't really speak to their service. The U-haul customer service woman on the phone who helped me find an alternate drop off was extremely helpful and friendly though!
Dawn GPhone waiting time
Karen GProvide the lockbox combo when returning the truck and keys.
Matthew MPick up location could use better lighting since after dark pick up/drop off is an option.
Adrien BMobile pick is very bad. Needs improvement! I rented the truck a day prior to the pick up. The online website stated “Thank you! “ and all nice stuff but never asked for Driver license and Insurance! Which was a bit weird!!! The day of pick up (very next day) is so bad that I almost cancelled the reservation. Because I logged in and it didn’t promote me or ask me for anything and it didn’t work, didn’t give me box code, did nothing! As if I have no reservation. I called and waited for 19 minutes then the representative told me to go to a different location. The associate at that location told me that I will get a message in five minutes and I should go back to the first location but never received a message!!! My recommendation: When your website see that a costumer is serious and put tons of information, it should finalize the process by asking at least for insurance and driver’s license so he/she doesn’t have to go through taking photos of insurance and licenses in a very busy environment!!!!! I doubt that I will rent again but may be I will try and see if the process improved.
Muhammad AWalk thru w customer when returning equipment to find out about any bills that are made up. Be careful and insist on a final walk thru.
Nechemya DThis was absolutely the worst customer service experience that I’ve ever had! It took me and hour and a half to get access to the truck which had been reserved for nearly a month! The truck contained none of the additional items which I requested and paid for! I will absolutely never use U-Haul again and I will certainly discourage family and friends from utilizing this company as well!
Amahl FI didn't realize this was a mechanic auto shop. They guy who helped me was funny. I wish I got his name. Because it is a garage, it's not clean but the experience was great.
Dawn KThe experience went smoothly and the mobile check in wasn’t to bad
Kayla DGreat Customer service was very professional and attentive and supportive.
Robin MWe return 1 day early the place was close on a Monday uhaul should do better about the return. And I returned the truck with more gas than when I picked it up. And still there was a extra charge.
Jacqueline RThe only problem that I had was that I reserved furniture pads and there were none in the truck. I phoned customer service and the fee for the pads was removed from my reservation immediately. Great service!
Carole SPrepare the customer for what's involved with the return process. Send an email with an overview. The return process was longer than the check out.
Kim DThese guys are amazing Donny is so awesome. Yes I Reccomend U haul anytime
Felecia HSee my letter of how i was inconvienced due to a headlitep malfunction.
Sonya MEven though I had done the so-called express check-in online, I still went through the same process at the shop.
Afolabi LThe lady that checked me in was very nice and helpful. It was a fast and easy process.
Kenneth Lthey were not open on Saturday so the rental drop off sat over the weekend in a non secure location until they could get in to check it in. the back of the location where they stored cars was the only lot they had... kind of sketchy
carabeth fNo one around, no sign to state where truck gets parked. Spent 16th of a tank of fuel trying to find the hole in the wall. Then was charged $11 for it. Uhaul=Scam
Jackson WPlenty of area for large truck drop off. Easy to use - thanks!
Christopher RExcellent Customer Service ???????? Thank you for making my move a smooth process??
cheryl wNot the locations fault but the previous driver of the vehicle smoked in the cab. I don't smoke and am very sensitive to the smell. Besides that the truck was almost brand new!
Matthew SReturned the truck at at 4pm yesterday, was told even though they're open, i would have to come back the next day to finish the return process.
RONALD DThey didn't seem very prepared when I arrived. But they treated me very well.
DEBRA BIt was difficult to figure out how to get the truck into the return parking area, the after-hours drop-off instructions were unclear.
LINDSEY HA different location contacted me and asked if I could pick the unit up at Rosedale and I agreed. Only issue was that they did not have a dolly at this location to rent to me. Not the fault of this location. They were very nice, and accommodating. Would use them again and refer them.
melissa kI liked the part that there were no hidden fees. Maybe the company coukd install a secure ststem that wouls secuer items in the van area such as straps that reaches fron side to side to keep cargo snug and tight. this may prevent items from shifting as you drive.
DELROY TWe had originally scheduled to drop-off at a uhaul which no longer exists. Luckily at a gas station someone directed us to this location. Please make sure your website is updated. We were reimbersed the extra mileage it took to find this place. Thank you.
WALTER DGreat Service
JIMMY JThe right brake light and turn signal did not work on the trailer
NORRIS Arequesed truck for first thing in the AM was told it wouldn't be available until 2PM When I protested they promised truck by 10AM Truck finally arrived at 10:30 AM
MAC BEverything on rhe teuck was broke even lights speediter and gas gage and now i have to pay 100 dollers more im so made im never useing uhaul agen and i told every one i know not to ether i should have stayed with buget like i was going to
CHRISTINA ZMy exprience was wonderful. The customer service was great. I have no suggestions for improvement.
Jacqueline FThis was a garage rather than a U-Haul Store, but the very friendly and knowledgable. I found the people to be very helpful, and would definitely go thee again.
BRUCE CThe check engine light went on with my first stop. Not a good feeling when I had a 13 1/2 hr drive alone being scared it was going to break down. This truck was not maintained!
NICOLE YExcellent and friendly service left me a very satisfied customer!
Travis S