Customer Reviews for Roots Auto Sales
(U-Haul Neighborhood Dealer)

181 reviews

3345 N Hwy 126   Farr West, UT 84404

(385) 244-4436

Office Hours

  • Mon-Sun: 8 am–5 pm

Services at this Location:

Contact Us

(385) 244-4436

3345 N Hwy 126
Farr West, UT 84404

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lorraine Vernon 
Rating:
4.0

Customer did not leave a comment.

Shannon Secrist 
Rating:
5.0

Excellent responsive service. Had the trailer I needed and they worked around my schedule. LOVE these guys! I’ll be back!

Jeffery Good 
Rating:
1.0

Light on trailer did not work.

Cmarie Faecke 
Rating:
5.0

Absolutely fantastic! He went out of his way to make sure we got what we needed and we so appreciated it!

McKenzi Layton 
Rating:
5.0

Customer did not leave a comment.

Layne Hamblin 
Rating:
5.0

The address of this location is very confusing.

Daniel Dickey 
Rating:
5.0

Customer did not leave a comment.

Brenton Hammons 
Rating:
5.0

Very easy pick up and drop off thank you!

Brian Deeter 
Rating:
5.0

Great customer service! Brian will take great care of you and go above and beyond! We will always be going to this location for our moving needs!

Carissa Rogers 
Rating:
5.0

I got bumped from Spanish Fork, Utah due to unavailability of a trailer. They looked for a location further up the road and this one was the winner. No problem, quick pick up and I was off. It took me a lot longer to drop off the trailer which you would think would be the opposite.

Kurt Harris 
Rating:
5.0

Customer did not leave a comment.

Hans Moffett 
Rating:
5.0

Great costumer service!

Celene Padilla 
Rating:
5.0

Brian, Was a great person to work with. He got us into the truck and made it a pleasant experience to rent from U-Haul!

Brenda Worden 
Rating:
5.0

Great customer service, excellent communication from Roots. I know, before I arrive, that everything will be ready and the process complete within 5-10 minutes. Will do business again.

James Pace 
Rating:
5.0

Efficient and professional!

Mark Handy 
Rating:
5.0

Brian was awesome! He took really good care of us and was so kind! Such great customer service! Highly recommend!

Carissa Rogers 
Rating:
5.0

Extremely easy to rent from this location! Great customer service!

Hans Moffett 
Rating:
5.0

I arrived there a day early and it was still an easy drop off even when they were not expecting me.

Steve Gibbons 
Rating:
5.0

Customer did not leave a comment.

Dave Gallegos 
Rating:
5.0

Customer did not leave a comment.

Nathan Kippen 
Rating:
5.0

Customer did not leave a comment.

Malcolm Jenkins 
Rating:
3.0

No one on site in a Saturday but they were helpful over the phone. They charged me for 8 gallons of gas even though I returned it below 1/2 as I had received it. After spending $2,300 plus with you- I thought that was petty on your part.

Bruce Wade 
Rating:
3.0

Customer did not leave a comment.

Taylor Rane 
Rating:
5.0

Nothing it was smooth and perfect

Edgar Del castillo 
Rating:
5.0

Customer did not leave a comment.

Darcy Holmes 
Rating:
5.0

Don't change anything

Lynne Morse 
Rating:
5.0

Brian was very accommodating and helpful. Hours for drop-off were the best in the area.

Lynne Morse 
Rating:
5.0

Customer did not leave a comment.

Mark Garban 
Rating:
3.0

Customer did not leave a comment.

Kelly Kas 
Rating:
5.0

Customer did not leave a comment.

JARED OLSON 
Rating:
3.0

Customer did not leave a comment.

Theryn Harris 
Rating:
5.0

Customer did not leave a comment.

Jeanelle Andersen 
Rating:
5.0

Pain less and liked how easy it was..

Shawn Bojanski 
Rating:
5.0

Easy and hassle free

Jerico Witz 
Rating:
5.0

Brian was over the top helpful in a stressful situation right from the get go. He is an Angel. Besides being so kind while providing exactly what we needed, he was generous in giving helpful information. The uhaul was very clean and ran great. We had everything we needed to complete our job. I would highly recommend Brian and will use his services every time I need this service

Catherine Harward 
Rating:
5.0

Customer did not leave a comment.

Dean Wirick 
Rating:
5.0

Customer did not leave a comment.

John Hull 
Rating:
5.0

Brian was excellent multitasker trailer was ready a seamless operation this dude is on top of his game put him on my team anytime

Henry Filtz 
Rating:
3.0

When someone places an order, and has add-ons, IE: moving pads, furniture dolly, etc, I would think they should have them available. If not, let them know ahead of time, and not when you are in route to picking up the Uhaul truck. People are moving, they need time to find these things if they are not available. Your corp office should send more, if you dont have enough.

TERI LYKINS 
Rating:
5.0

It was great. I would definitely rent from them again.

Mark Sheanshang 
Rating:
5.0

Customer did not leave a comment.

Robert Deckard 
Rating:
1.0

Location is off from Google maps and really hard to find.

jacob watson 
Rating:
5.0

Truck was stored in a gated location with keypad access. The individual we talked with walked us through the entire process over the phone, very helpful. Will use again when moving...

Mitch Stuart 
Rating:
5.0

Signage would really help!

LEAH ARMSTRONG 
Rating:
5.0

Top Notch!

JOSEPH CURFEW 
Rating:
5.0

This is the second time I’ve rented a Uhaul from Brian. He’s easy to work and is very accommodating. I will definitely recommend him and use him again!!

Amy Douangdara 
Rating:
5.0

They were very easy to work with and very helpful!

Gwendy Mason 
Rating:
5.0

Brian is the deal. He treats you like great friend. I’m so glad to find a friend in uhaul. Thanks again for helping me out, especially on such short notice and your flexibility with my work schedule.

Emil Wolfgramm 
Rating:
5.0

Customer did not leave a comment.

Jonathan Bryan 
Rating:
5.0

Very nice customer service

Kevin Hardy 
Rating:
4.0

Customer did not leave a comment.

Dennis Draper 
Rating:
5.0

Brian went above and beyond to help us with our move and getting the right truck. Thank you again for all of your help Brian!!

William Morgan 
Rating:
5.0

Customer did not leave a comment.

Anne Wagner 
Rating:
5.0

Everything was fine I’m very satisfied

Leonardo Seguel 
Rating:
3.0

The air conditioner went out for a few hours in the afternoon 3 of the driving days. Luckily, it came back on after stopping for late lunch or dinner.

Susan Heslop 
Rating:
5.0

Brian at this location, absolutely killed it. Proactive, helped me whilst helping those people after me. This man is a gem, keep him as long as possible. He’s meant for bigger things! Allove Allways!!

Kaden Hyer 
Rating:
5.0

Brian was so easy to work with, especially when I needed to extend my rental an extra day. Everything was taken care of quickly and professionally.

Roberta Reed 
Rating:
5.0

Customer did not leave a comment.

Ty Dennis 
Rating:
5.0

EXTREMELY helpful. This was my first time and he made it very pain free.

Corley La Rochelle 
Rating:
5.0

Rental was great! Easy check out/in.

Hans Moffett 
Rating:
5.0

Customer did not leave a comment.

CAREY BAIRD 
Rating:
3.0

I could not tell if the location was correct and it was tough to find

Cambria Basaker 
Rating:
5.0

Brian was amazing. He was able to get me the equipment I needed even though there was a shortage across the nation. Outstanding service and one of the nicest people you’ll ever met!

Stephen Vela 
Rating:
5.0

Customer did not leave a comment.

Eric Leckington 
Rating:
5.0

Customer did not leave a comment.

Rebecca Briggs 
Rating:
5.0

Customer did not leave a comment.

Josh Arends 
Rating:
5.0

very happy can’t think of anything off the top of my head great service thank you

Joseph Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Hans Moffett 
Rating:
5.0

Customer did not leave a comment.

Hans Moffett 
Rating:
2.0

Customer did not leave a comment.

Ron Bakker 
Rating:
5.0

Customer did not leave a comment.

Hans Moffett 
Rating:
5.0

Customer did not leave a comment.

walter shupe 
Rating:
5.0

Staff was over the top awesome

Ryan Rowley 
Rating:
3.0

Customer did not leave a comment.

John Mason 
Rating:
3.0

I felt uncomfortable leaving my contract and key in a drop box. Person to person would have been better

John Mason 
Rating:
5.0

Customer did not leave a comment.

Kevin Jensen 
Rating:
5.0

Outstanding service!! Very friendly and super helpful!! A 5 star rating all the way. My go to Uhaul location for life!!!

Jennifer McFarland 
Rating:
5.0

Google maps does not get you to this location. It stops just south. Fixing that or putting up a large sign would help.

Eric Farley 
Rating:
5.0

Brian was excellent! Great communication, I truly felt like my business was valued. I would work with him for moving equipment anyday.

Carly Beverlin 
Rating:
5.0

Brian was very helpful, he made it possible for me to drop the truck off after hours and help with the incorrect mileage. I would definitely recommend this location

Dennis Martin 
Rating:
4.0

Customer did not leave a comment.

Jen Wallace 
Rating:
3.0

It was a drop off location. I had a hard time submitting photos for drop off through the app. No one was available at the location for help of any kind.

Trever Elder 
Rating:
1.0

Very hard to find. No signs and maps takes you to the middle of nowhere

Riley Stam 
Rating:
5.0

address comes up in maps, but doesn't show the right location, shows about a half mile down the road. maybe add a sign on the fence or by the entrance. other than that, very helpful and 20/10 reccomend.

Kayla Jonsson 
Rating:
5.0

Brian was the best Uhaul representative I've ever worked with. He made sure I got the truck I needed and even called me a few times on the drive to make sure everything was going well. 5 star service.

Bryan Daines 
Rating:
5.0

Customer did not leave a comment.

Stacie Dew 
Rating:
5.0

Brian was so professional and super easy to work with. We had a little issue with timing and he was extremely helpful with working with us. I would totally use his service again would recommend Uhaul because of him. He's the greatest.

Amy Douangdara 
Rating:
5.0

Customer did not leave a comment.

DENNIS BOWDEN 
Rating:
2.0

It was way out there i met a guy in a car on the side of the road.. the equipment i ordered was t there i had to drive the truck to another location to pick up the equipment. The truck inside was wet and dirty. I had to clean it out my self before loading up my furniture

Courtney Pella 
Rating:
4.0

The plates on the trailer were expired. One of lights on the truck was out.

Tina Ashbridge 
Rating:
5.0

They were very easy to work with!!!

ERIC HABERMAN 
Rating:
5.0

The pickup location went above and beyond to make the experience amazing. Thank you Brian!

MICHAEL CONGER 
Rating:
5.0

Customer did not leave a comment.

Bill Holmberg 
Rating:
5.0

Easy pick up and drop off m! Great service Great price

Diane Lindsey 
Rating:
5.0

Super quick, convenient, and friendly guy, will definitely be renting from them again.

DAMON SORENSEN 
Rating:
5.0

Customer did not leave a comment.

Vicki Strickland 
Rating:
5.0

Customer did not leave a comment.

Gavin Serna 
Rating:
5.0

Super helpful

George Davies 
Rating:
5.0

Customer did not leave a comment.

Brandon Kappus 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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