I made this reservation over 2 weeks ago. I even called the day before the reservation to verify if they would have a 26 ft. truck, 24 moving blankets, and utility dolly. I was told yes by a Ryan. I never got a confirmation call from the dealer, which is what prompted me to call. I get there to pickup my truck and guess what? They only have a 10ft and 2 15ft trucks. The chick checking me in had no clue to what she was doing. It took 45 mins for her to complete my check-in. Then they only had 15 pads in the entire shop. My move took much longer than anticipated and my customer was pissed. I would never use this location and possibly Uhual again. Worst experience ever.Ricco M.
Customer Reviews for Ronalds Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Andrea T.
Make sure the reservation is made and not changed I had to drive and extra 45 mins to pickup my truck instead of where my reservation was made and if I didn't like it I could leave it but good luck finding a truck in a few hours and had to drop off 40 mins one way at drop off and was told that If I took to the original drop off it could cost me $1000s of dollars terrible customer service and beware using the reservation line because they waited until they had me to make changes and not tell me thank God I checked the drop off location before I took it Also waited 30 mins to talk to the customer service to be transferred and told the wait time was 50 mins so I used the chat but that took 30 mins to a person to come online and they could help either Terrible terrible service and experienceSandra P.
El cliente no dejó un comentario.Blake P.
Truck pulled to right needed alignment not bad but could've been fixedMatt G.