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Linda K
Customer Reviews for Kayso International Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was not organized nor proactive to situations at hand. They did not know information nor how to use the point of sales system and could have overcharged me.
Tommy LAbsolutely horrible service. I used this location bc it was super close to where i was located and max used 15-20 miles and they charged me 33 miles. The guy that gave me the keys didnt even check the initial mileage so i dont know how it came out to 33 miles. I reached out to the area field manager, Daniel Le and he doesnt even pick up his phone. Also, this location told me after 2pm i could drop off at another location no problem, but i get a call from the drop off location that i couldnt drop it off there. So i had to come back the next day and re-drop at the original location which wasted more miles. Never met a company that makes the customer do their work for them and absolutely no service.
Matthew SThey told me I wouldn’t have to pay the $30 surcharge for fuel and they charged me anyway.
Danny CThis facility didn't come across as a "true" U-Haul facility, but nonetheless, the gentleman that helped me was extremely helpful and polite.
chris SI was charged twice
JESSICA GAside from my driver license scan not being accepted and delaying the process, everything went well.
EDWIN G