Customer Reviews for Rogersville Secure Storage
(U-Haul Neighborhood Dealer)

53 reviews

115 Dempsey Dr   Rogersville, MO 65742
(First Left past McDonald's and Hardee's)

(417) 753-1539

Office Hours

  • Mon-Fri: 1 pm–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(417) 753-1539

115 Dempsey Dr
Rogersville, MO 65742
(First Left past McDonald's and Hardee's)

Services at this Location:

Office Hours

  • Mon-Fri: 1 pm–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Was not a location to leave a 20ft truck. Only had a drop box for key. This is storage unit complex. Office was closed.

Norman Hubbard 
Rating:
4.0

Don’t allow a truck to be available when the air conditioning doesn’t work - I had to drive in the nights to try and stay cool for 1800 miles - horrible

Catharina Rowley 
Rating:
4.0

Customer did not leave a comment.

james long 
Rating:
1.0

No one was at the location when I dropped off the trailer. I called the main number and left a message. Called an emergency number and luckily someone answered, gave me a code to get in the gate to drop off the trailer. Was told it would be checked in that day. Two days later I received an email saying I would be charged more because the trailer was not turned in. Called the drop off location again with no answer from either number and no one ever called me back. Contacted a number on the email and had great service from the person and they said they would look into it. Very disappointed in the drop off experience.

Andrew Love 
Rating:
1.0

Customer did not leave a comment.

Trisha Bayer 
Rating:
5.0

Customer did not leave a comment.

LISA VAUGHN 
Rating:
5.0

Customer did not leave a comment.

BRADLEY CHESNUT 
Rating:
3.0

Customer did not leave a comment.

Jordan Redford 
Rating:
5.0

Customer did not leave a comment.

SCOTT SULLIVAN 
Rating:
5.0

Would rent from here again

Lisa Smith 
Rating:
3.0

The truck was not clean dog hair and dog food was all over the inside cab of the truck. Inside of the cargo area was dirt, rocks and dog feces.

Christy Burch 
Rating:
5.0

The website was extremely slow, both to load pages and to upload photos. In many cases, it appeared that a page had finished loading or an upload was complete, but it hadn't.

Jeffrey Sable 
Rating:
5.0

I dropped the trailer after hours so I can't answer all the questions.

Brigett Gladden 
Rating:
1.0

Maintain the trucks. Check the batteries and charging systems regularly.

james holland 
Rating:
4.0

Customer did not leave a comment.

Robin Bateman 
Rating:
4.0

Claimed to be open on Monday. No one was there. Called with no answer.

GARRETT DUSTMAN 
Rating:
4.0

Nobody there so I just left truck, keys and paperwork in the box.

LARRY RICHARDSON 
Rating:
5.0

Customer did not leave a comment.

PAUL GOULD 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY BROWN 
Rating:
5.0

Customer did not leave a comment.

Patrick Keelan 
Rating:
5.0

Check in and out was simple and easy.

SCOTTY WELLS 
Rating:
5.0

I accidentally dropped the truck off at the wrong U-Haul location in Rogersville. Actually, I didn't know there were two to start with, since I am a new transplant. I got a call following up on the truck, let them know where I had incorrectly dropped off the truck and the keys, but was not charged extra for my mistake. Thank you so very much! I've used U-Haul before for prior moves (and in fact had rented another truck for this same move just last month), and will do so again for the next move.

CHRIS MOBERG 
Rating:
3.0

For the next customer, the issue I had was resolved. A defective tow dolly, locking pin failed and the ramp extended on the highway. The broken unit was switched with another U-haul location in WI. I received a newer tow dolly and the Rogersville location received it. In the future, the locking pins and moving parts can be inspected (for the 1 in 5000 times that it fails).

DANIEL GRIEVE 
Rating:
3.0

Truck was dirty on the inside, ash tray was full of cigarette ashes and butts. Trailer had a flat tire that fell off the bead when we pulled out of the location, Even though they tried to get someone right out it took almost an hour and a half. Was a bit irritated about it because of where we were at. Melissa was friendly and I would recommend this location to someone else.

Erin McGinnis 
Rating:
5.0

Customer did not leave a comment.

Ivon Lowsley 
Rating:
4.0

The truck was clean inside the box, but the ramp was covered in powdered concrete which made it slick and tracked cement in my house.

BRYON WEITZEIL 
Rating:
5.0

Customer did not leave a comment.

MATT SHEVCHUK 
Rating:
5.0

This location takes great care with their customers!!! Thank you

JENNA DAVIS 
Rating:
4.0

Customer did not leave a comment.

HATTI STEELEY 
Rating:
5.0

as always another great experience with u haul...well as great of an experience that I could of had considering its always me moving when I need u haul.... however as crappy as moving is you don't need added stress...that's why I always, always use u haul.....they have it all covered...thank you for making the whole moving ordeal less stress and aggravation. you know ill be seeing you again when all this stuff don't fit and I need a storage shed and then another truck to move this stuff that don't fit to that storage shed. LOL !!!.. thank you...

JODIE BELL 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY REISKE 
Rating:
3.0

Customer did not leave a comment.

anna odaniel 
Rating:
4.0

Customer did not leave a comment.

PHYLLIS STANLEY 
Rating:
4.0

Customer did not leave a comment.

BETTY CRANDALL 
Rating:
4.0

"Melissa" showed up at this "on call" location at the designated time. In and out of here within 10 or 15 minutes. Excellent service.

DAVID DAVIS 
Rating:
3.0

Customer did not leave a comment.

RAY OSBURN 
Rating:
5.0

Customer did not leave a comment.

PATRICK NWOKOYE 
Rating:
3.0

FIND places open more hours at 10 am someone needs to be there on a thursday. not a drop box.

SHIRLEY SCOTT 
Rating:
1.0

this office was rude and I would never go back there again.

CLINT BUCHANNAN 
Rating:
4.0

Well when I first called I asked for a 26' truck and ended up with a 20' truck. the gas gauge was below 1/4 of a tank and I put it back up to 1/4 of a tank. The woman I talked to when I called to schedule the truck told me as long as I had a credit card on file I would not have to pay a deposit she did not tell me that I needed to have money on the card. I had to drive 40 miles out of my way to get the truck I rented. and since the truck was not the one I asked for I had to make 2 trips which cost me miles. I am not happy with the overall service of Uhaul but the place I picked up was a good and helpful location as well as the one I dropped off at they were friendly and helpful.

JULIA PARSONS 
Rating:
5.0

Customer did not leave a comment.

STEVEN LONG 
Rating:
3.0

Customer did not leave a comment.

MICHAEL CHATTERTON 
Rating:
3.0

There is no one on site, just a phone number

LOUIS KOENIG 
Rating:
5.0

Staff was very pleasant and gave suberb directions to find the store which was a little out of the way. Now I can say I have been to Rogersville.

KURT MAYO 
Rating:
3.0

After scheduling Springfield pick up to get re routed to Rogersville, the center made a point to help with the inconvenience. But when we went to pick up the truck & appl dolly, we get told we would have to go to Springfield to get the appl dolly. The lack of communication between stores, added miles & headaches to our already frustating move. Every store should have a few things on site to upsell customers as needed.

TRACE FAGGANS 
Rating:
3.0

Customer did not leave a comment.

NICK BASKERVILLE 
Rating:
4.0

Customer did not leave a comment.

SANDRA ABORN 
Rating:
4.0

Customer did not leave a comment.

JILL DONALDSON 
Rating:
3.0

Springfield U-haul could not provide the truck that was reserved, so we agreed to take a larger truck, but refused to drive 40 miles and pick it up. I will do more shopping around before I use uhaul again

JIM ECHOLS 
Rating:
5.0

Customer did not leave a comment.

MATT SIBET 
Rating:
4.0

Customer did not leave a comment.

JAN EGBERS 
Rating:
5.0

You guys are great!! No problems whatsoever. Keep up the good work!!

WILMA TAYLOR 
Rating:
5.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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