Absolutely nothing, customer service was fantastic!!
Geraldine K
Customer Reviews for Rogers Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely wonderful people!! They stayed open late, just for us!! They were very helpful getting us hooked up and back on the road in record time. We were so thankful for the generosity of their time. Would highly recommend!! We will do business with them again!
Brook DSouthern hospitality at its best
Richard WI had messed up on my reservation but they were very kind and worked with me so everything worked out great
JANET RRoger is a knowledgeable guy and very much interested in making the rental an easy endeavor. Four star rating!!
Troyce SBest Uhaul dealer! Thank you again 😉
james gEntire experience was awesome, Roger was super helpful and did everything he could to help me get my hitch situation figured out. Awesome experience, definitely recommend Roger's Automotive.
MICHAEL SAbsolutely nothing! Overall experience was great with excellent customer service! Thanks for getting the tail lights to work on the trailer! 10 thumbs up! 👍👍👍👍👍👍👍👍👍👍
Leonard WVery helpful and got us in snd out quickly.
Sue PIt was a very positive experience and I will definitely go back if I need a trailer or truck again. I will recommend it to family and friends.
Sandra BEasy to contact via phone, excellent customer service.
Sherri SGreat service! We showed up afterhours on a Saturday and they drove out so we could return our Uhaul.
Thomas MGreat experience from pick up to drop off!
Mark PAll went perfectly.
Michael Gnothing
william hAlways friendly and helpful. Third time in three months we have rented a trailer from them and the service was great and they always ensure that all the lights and signal work after hitching up.
JOHN MVery friendly people
kelly lVery friendly people
Kelly LWe reported the problem of the light not working to the agent who said they would fix the issue before sending it out with a customer.
James DVery nice people and easy to work with.
david hVery nice folks to work with. Very much appreciate their helpfulness and ensuring I had the truck I needed. It was clean, gassed up and ready to go. I was a bit apprehensive to drive the truck myself but it handled very easily (15’ truck).
Bonnie BWonderful kind helpful people and great equipment. I could not be happier with my experience.
Roberta RThey do not tell you that if you turn the truck in with extra gas that you do not get credit for it. That is how UHAUL rips people off and gets free gas for their trucks. But they are quick to charge you if you are over miles. Bottom line do not rent UHAUL.
Steven Pthe only issue I had was the tiedown strap was stuck so we had to spend a little time on a busy street untangling it to tie the truck to the trailer
Brenda CTheses people are kind and friendly and help you in anyway the can anyone in the Jamestown TN area this is the place to go if you want kind and friendly service
David HRoger's Automotive was the best! Use them and don't look back. These were the nicest people I have ever delt with.
Fernando ZGreat location, great people, just keep doing what you're doing. Excellent!!!!!!
George CRoger’s was very accommodating, professional, punctual, polite and caring. He was very quick and careful during the removal of the trailer. I have used the location before and will continue to use Roger’s in the future Great people~thank you!
RICK OAwesome Staff
Ron DPainless experience. Was in and out with trailer, 15 mins
LLOYD RGood People
GREGORY JCustomer service is always top notch at this location
Mike LWe did self pick up and they still called to make sure we figured out how to get in. Very much appreciated this
Rachelle HI can't think of anything that could be done to improve the operation. The service was great, and the equipment was well maintained what more could you ask for. I am a retired OTR truck driver with over 2 million miles on the road so I'm familiar with properly run operation.
Jesse WNothing Rogers Automotive was awesome
Anthony RThey acknowledged the front tire wear and reported it. They were also apologetic to the pick up changes before we actually got our truck an
Stephen CPersonell service and equipment are top notch Thank you !!
John SThe ratchets on the car carrier were not safe or reliable we had to improvise our own hold downs. Maintenance is Lacking here.
GREGORY JVery professional and reliable. Nice folks who made a difficult job easier. Will definitely rent from them again.
Bonnie AAlways great dealing with Rogers automotive. They are always friendly and helpful.
Robert HCustomer service was great! Staff was well prepared and rented me a clean vehicle. Good selection of vehicles & easy return. Would definitely return to this business.
Robert HThey were super helpful as I was having some difficulty getting reception to use the mobile check-in on my phone because it had started raining.
Bonnie BMost helpful service I have ever gotten . They hooked everything up gave clear instructions on what u can and cant do . Awsome people and service thks .
William DI would highly recomend Rogers Automotive to anyone looking to rent a U-HAUL, they were wonderful to work with and extremely helpful.
Don SThank u for quick process
Rich MVery friendly and prompt service. Professional and awesome location.
Theresa tI can't imagine how anything could have been better. The customer service I received from Roger and his wife was exemplary. I would recommend this company any time.
Rosalind PGreat people, great place. Super helpful.
Jon SThey were extremely nice
Denise H