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I feel as though I should have gotten more of my money back 97$ was taken when I rented the 39$ truck I was allotted 50 miles to which I didn't use 20..... when I rented previously I received my deposit as well as refund for not using all the mileage today I only received 19$
They did well. And knew their job
Very nice staff, but inside too smoke-filled
Awesome service! I will be using this dealership when I move again.
Perfect. Quick. Efficient.
Everything is great. Thanks again.
No improvement needed. This is my 2nd time at this location and again it was a quick and smooth transaction!!
The employees were very rude and said well fuck you then - to us. Horrible customer service
Helpful and friendly staff!
Will not rent from U-Haul again. Not a pleasant experience.
Great experience and great customer service. The 5'x8' I rented was in “like new†condition. I received reminder phone calls for pick up and turn in. Staff was friendly and helpful. Will definitely give them my business again. —Jerry S.
Do not change.
The rental process was very simple and the accommodations were great!
This U-Haul dealer is very easy to work with... He is very knowledgeable on his rental equipment and pricing. We have dealt with him before and have always been satisfied... Kudos!
Hire this sales rep to train all your people, he was a very nice guy
Excellent customer service.
Mr. Rogers was extremely helpful and very appreciated
The “store†was extremely dirty and unkept. The staff was no help at all.
Do away with your pre-check in. This is the second time I‘be used it and both times I had to do it all over again. Plus your vendors are late for pick causing delays-which is what pre-check in is supposed to take care of.
Great customer service. We are always treated with respect and kindness. Excellent communication.
The tow dolly needs to be oiled to actually make it swivel right. Rogers appliances was very professional. But received no paperwork when dropped off. U haul charged me a 2 day rate but I had my equipment less then a day. Not a good way to do business. If I need it for a day then charge me for the one day rental.
Price to high i got a flat and had to pay 300 for one tire thats my last time using them
The mobile pick up system was not user friendly either and was very time consuming.
I've used this particular U-Haul and I always come back. Very friendly and always leave with a pleasurable experience.
Very respectful, great customer service. Equipment is nice and clean.
Mel was very helpful and willing to go the extra effort to assist with our situation. Thanks!!!
They were very friendly and great help if I need another uhaul i will go to them!
very excellent customer service
THIS WAS MY FIRST EXPERIENCE RENTING A UHAUL AND MR. ROGERS WALKED ME THROUGH THE PROCESS. HE WAS VERY UNDERSTANDING. HE ACTUALLY HELPED ME UNDERSTAND THE LAYOUT OF SUMTER SC AND THAT'S WAS EXTREMELY HELPFUL BECAUSE WE'RE NEW HERE FROM ALABAMA. I'D DEFINITELY RECOMMEND ROGER'S APPLIANCES.
I was charged $50 to clean the seats? That's a bit ridiculous when the sign says cleaning $25
I had to hook up and disconnect 6 x 12 trailer myself with no direction or assistance from staff. Had I been inexperienced or weaker, it may have posed an issue. Right tail/brake light was out. Invoice had to be amended 3 times, once with supervisory assistance, to reflect proper transaction. I was awakened from deep sleep an 1.5 hours before morning drop off time by phone call reminding me of the drop off time. Staff was courteous.
Everything was good.
Keep up the good work!
Staff Mell Assisted My Reservation & Was Very Professional.. Courteous..Helpful..
Great service and always ready to help.
Drop off was smooth and easy online, didn't have to interact with anyone. Need to work on your pick up services.
Things were good.
N/A
Perfect customer service
Staff was friendly and very well organized.
Great location pleasant staff
Have used this location twice and if needed will use them again. The staff is always friendly and helpful.
Big smile
Vender did not have equipment in truck prior to online check-in, had to wait for an hour until vendor opened to get equipment, only to find out not all equipment was available. I made reservation DAYS in advance with no notice that I would not be receiving all equipment requested. Poor service all around
The customer service sucked. The guy didn't even greet us. We had to greet him. We waited 20 minutes to actually be served. After returning the truck nobody greeted us and a young lady was in the front office was really rude. Not one time did I receive paperwork for the rental and the young lady was very unprofessional. I will never rent from them again.
The staff was very pleasant and Easy to work with.
All good
Rogers Appliances 566 S Guignard Dr Sumter, SC 29150 Excellent
