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BRYAN M
Customer Reviews for Roethel Group LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good people
Lee PAbsolutely would recommend this location to a friend! Great customer service and equipment was exactly what I needed!
CHIS RSteve was very helpful. Easy drop off. Would recommend.
Brian ASmooth rental and return. Nice and helpful owner.
GEORGE SLaura Lee Roethel was over the top friendly and courteous throughout the whole experience. Would definitely recommend to everyone.
MARY RI was told online it was $19.99 plus .99 cents a mile and was charged $50 total for 2 hrs and 7 miles...19.99 plus 19.99 rental then .99 cents a mile, should be more clear about that. I literally rented it to pick up a king size bed 3 blocks from my house, if I would have known about the hidden fees I wouldn't have done it.
joseph jCheck tires , too hard
Michael BMake sure the renal is there when it was promised. This was the worse experience I have ever had with a company that gave me a guarantee that my rental would be ready when promised. When we got there the person did not even know we had a reservation! The truck that should of been ours had not been returned on Thursday night so on Saturday we had to wait 7 hours for them to find us another truck. Needless to say we wasted all that day just waiting. We could of had the truck packed up in the afternoon. This was not a happy move. We were packing up my father in laws house as he passed away last month. We live 3.5 hours from Ogdensburg and I was not impressed with the service we received. Hope this doesn’t happen to anyone else.
LAURA PNice lady... goes out of way to help
LAURIE BBusy place. Really tries to accommodate the customers.
Mark CStaff was very accommodating. Great customer service.
JON EWas told would have a truck for monday at 10. Had to wait a hour and a half before they got back with a uhaul. Couple miscommunications.
SARA SStaff kinda hostile. Did not want the equipment I was returning. Don't mean to get personal but the guy on the desk really smelled bad, and was dressed very unprofessionally
Charles CDo not park the equipment in an ice field.
James BU-Haul needs to install some USB connections...it is 2019!
Ghassan JThe trailer was very dirty inside! If you charge a cleaning fee you should have someone actually clean it! It was returned cleaner than we got it.
Joseph CVery friendly staff, extremely helpful staff!
Marc MGood and friendly service very professional
Tom MCorporate needs to have better communication with the pickup location. The vehicle I requested wasn't there and I didn't find out until I called to check 2 days before I needed it, so I was switched to this pickup location. The staff here was extremely helpful and went above and beyond to accommodate me.
Joel DExtremely accommodating, helpful and supportive of my last minute changes. Thank you all so much for your assistance! Will certainly recommend to others.
Donna EThis is my third rental from LaurelLee and she is very professional and goes above and beyond helping find the correct size rental trucks for our needs.
Betsy Sexcellent service
DR. MFast, efficient service. Thank you!
WENDY CThey are very helpful and friendly, much nicer than a lot of other uhaul places.
Laurel RVery clean easy to pick up. Great rental.
MIKE LThey had an extremely difficult time setting up the contract online because the U Haul website was very slow. What should have taken five minutes took twenty. Then the hitch on the trailer tongue was faulty so I had to get a different trailer which ment going through the online contracting process all over again!
peter vFriendly service. Great to do business with.
Blair REffortless drop off, in and out very fast. Very happy could not ask for anything more.
GARY HThey were GREAT!
MATTHEW MFast, friendly service
LAUREL RThe dropoff location was not open the day I was due to return the truck so there's little I can say about the establishment beyond the efficiency of the U-Haul mailbox.
BRION GI was not able to get the truckor location that I reserved.The custer sevice sead the chepest way to rent the truck $113. one way . The location that I piced up the truck sead it would be $70 round trip and i would not have to fined a way back to my car
Steven DVery friendly staff. Worked with me to make my daughter's move very easy and stress free.
Liamn MI would be nice if the small vans were available for one-way trips.
MICHAEL GThe nicest people to deal with
julien rOnly had 1/4 tank of gas when we picked it up and they knew we had a long trip ahead of us.
Valerie MFast, Friendly
LAUREL Rok
Mahmoud JAs a note, I greatly appreciate the fuel gauge on the rental contract. That helped me with understanding the amount of gas to put back into the gas tank.
DAN WVery helpful and very pleasant people
Michael R