Customer Reviews for Roethel Group LLC
(U-Haul Neighborhood Dealer)

120 reviews

1801 Ford St   Ogdensburg, NY 13669

(315) 541-4842

Office Hours

  • Mon-Fri: 10:30 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(315) 541-4842

1801 Ford St
Ogdensburg, NY 13669

Services at this Location:

Office Hours

  • Mon-Fri: 10:30 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed

Show All Hours

  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BRYAN MARKELL 
Rating:
5.0

Customer did not leave a comment.

DON SWAN 
Rating:
5.0

Customer did not leave a comment.

Rory Whipple 
Rating:
5.0

Customer did not leave a comment.

Richard Sprowls 
Rating:
4.0

Customer did not leave a comment.

JASON STREETER 
Rating:
4.0

Customer did not leave a comment.

William Payne 
Rating:
5.0

Customer did not leave a comment.

Jannette Hanrath 
Rating:
5.0

Customer did not leave a comment.

Robert Stanton 
Rating:
5.0

Good people

Lee Pruitt 
Rating:
5.0

Customer did not leave a comment.

Dkota Wright 
Rating:
5.0

Customer did not leave a comment.

Laura Boeding 
Rating:
5.0

Customer did not leave a comment.

Phillip Schermerhorn 
Rating:
5.0

Absolutely would recommend this location to a friend! Great customer service and equipment was exactly what I needed!

CHIS RHINEHARDT 
Rating:
5.0

Steve was very helpful. Easy drop off. Would recommend.

Brian Alexander McRae 
Rating:
5.0

Customer did not leave a comment.

Jonathan Turner 
Rating:
5.0

Customer did not leave a comment.

Philip Cosmo 
Rating:
4.0

Customer did not leave a comment.

RJane Fernandes 
Rating:
5.0

Smooth rental and return. Nice and helpful owner.

GEORGE SNYDER 
Rating:
5.0

Laura Lee Roethel was over the top friendly and courteous throughout the whole experience. Would definitely recommend to everyone.

MARY RISHE 
Rating:
5.0

Customer did not leave a comment.

Eric Dandrow 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER MICH 
Rating:
3.0

I was told online it was $19.99 plus .99 cents a mile and was charged $50 total for 2 hrs and 7 miles...19.99 plus 19.99 rental then .99 cents a mile, should be more clear about that. I literally rented it to pick up a king size bed 3 blocks from my house, if I would have known about the hidden fees I wouldn't have done it.

joseph joanette 
Rating:
5.0

Check tires , too hard

Michael Bogart 
Rating:
5.0

Customer did not leave a comment.

BRIAN MOORE 
Rating:
5.0

Customer did not leave a comment.

LaurelLee Roethel 
Rating:
5.0

Customer did not leave a comment.

Richard Evans 
Rating:
5.0

Customer did not leave a comment.

STEPHENANTHONY SHERRY 
Rating:
1.0

Make sure the renal is there when it was promised. This was the worse experience I have ever had with a company that gave me a guarantee that my rental would be ready when promised. When we got there the person did not even know we had a reservation! The truck that should of been ours had not been returned on Thursday night so on Saturday we had to wait 7 hours for them to find us another truck. Needless to say we wasted all that day just waiting. We could of had the truck packed up in the afternoon. This was not a happy move. We were packing up my father in laws house as he passed away last month. We live 3.5 hours from Ogdensburg and I was not impressed with the service we received. Hope this doesn’t happen to anyone else.

LAURA PAWULAK HAmilton 
Rating:
5.0

Customer did not leave a comment.

Ronald Dulmage 
Rating:
4.0

Customer did not leave a comment.

Kathy Brown 
Rating:
5.0

Nice lady... goes out of way to help

LAURIE BEESON 
Rating:
5.0

Busy place. Really tries to accommodate the customers.

Mark Courson 
Rating:
3.0

Customer did not leave a comment.

Gerald Beebe 
Rating:
5.0

Staff was very accommodating. Great customer service.

JON E COLE 
Rating:
2.0

Was told would have a truck for monday at 10. Had to wait a hour and a half before they got back with a uhaul. Couple miscommunications.

SARA STELZEL 
Rating:
1.0

Staff kinda hostile. Did not want the equipment I was returning. Don't mean to get personal but the guy on the desk really smelled bad, and was dressed very unprofessionally

Charles Crawford 
Rating:
4.0

Customer did not leave a comment.

Kevin Krebs 
Rating:
5.0

Customer did not leave a comment.

Yongbing Wu 
Rating:
3.0

Do not park the equipment in an ice field.

James Blackmore 
Rating:
5.0

U-Haul needs to install some USB connections...it is 2019!

Ghassan Jabbour 
Rating:
5.0

Customer did not leave a comment.

richard szczepanski 
Rating:
5.0

Customer did not leave a comment.

Laurel Roethel 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY VALIQUET 
Rating:
5.0

Customer did not leave a comment.

john morrison 
Rating:
5.0

Customer did not leave a comment.

Phillip Tackett 
Rating:
3.0

The trailer was very dirty inside! If you charge a cleaning fee you should have someone actually clean it! It was returned cleaner than we got it.

Joseph Crawford 
Rating:
5.0

Customer did not leave a comment.

bernie etzinger 
Rating:
5.0

Customer did not leave a comment.

Mark Jacobs 
Rating:
5.0

Customer did not leave a comment.

Shirley OReilly 
Rating:
5.0

Customer did not leave a comment.

Virginia Lutz 
Rating:
5.0

Very friendly staff, extremely helpful staff!

Marc McDonell 
Rating:
5.0

Good and friendly service very professional

Tom Middleton 
Rating:
5.0

Customer did not leave a comment.

Kathy Rice 
Rating:
5.0

Corporate needs to have better communication with the pickup location. The vehicle I requested wasn't there and I didn't find out until I called to check 2 days before I needed it, so I was switched to this pickup location. The staff here was extremely helpful and went above and beyond to accommodate me.

Joel Diagostino 
Rating:
5.0

Extremely accommodating, helpful and supportive of my last minute changes. Thank you all so much for your assistance! Will certainly recommend to others.

Donna Elsaesser 
Rating:
5.0

This is my third rental from LaurelLee and she is very professional and goes above and beyond helping find the correct size rental trucks for our needs.

Betsy Smith 
Rating:
5.0

excellent service

DR. MICHELLE VONDRA-HARWOOD 
Rating:
4.0

Customer did not leave a comment.

Michael Countryman 
Rating:
3.0

Customer did not leave a comment.

Kathy Sabourin 
Rating:
1.0

Customer did not leave a comment.

STEPHEN HURST 
Rating:
4.0

Customer did not leave a comment.

Andrew Cuthbert 
Rating:
4.0

Fast, efficient service. Thank you!

WENDY C HAMBLET 
Rating:
5.0

They are very helpful and friendly, much nicer than a lot of other uhaul places.

Laurel Roethel 
Rating:
4.0

Customer did not leave a comment.

pamela baker 
Rating:
5.0

Customer did not leave a comment.

John LeBeau 
Rating:
5.0

Very clean easy to pick up. Great rental.

MIKE LIGHT 
Rating:
4.0

Customer did not leave a comment.

Sharon Schneider 
Rating:
3.0

They had an extremely difficult time setting up the contract online because the U Haul website was very slow. What should have taken five minutes took twenty. Then the hitch on the trailer tongue was faulty so I had to get a different trailer which ment going through the online contracting process all over again!

peter visscher 
Rating:
5.0

Friendly service. Great to do business with.

Blair Roethel 
Rating:
5.0

Customer did not leave a comment.

ANDREW MONROE 
Rating:
5.0

Customer did not leave a comment.

Anne Marie Olson 
Rating:
5.0

Customer did not leave a comment.

kevin gooshaw 
Rating:
4.0

Customer did not leave a comment.

pamela baker 
Rating:
5.0

Effortless drop off, in and out very fast. Very happy could not ask for anything more.

GARY HAMMOND 
Rating:
3.0

Customer did not leave a comment.

Wayne Miller 
Rating:
5.0

They were GREAT!

MATTHEW MADILL 
Rating:
5.0

Fast, friendly service

LAUREL ROETHEL 
Rating:
3.0

The dropoff location was not open the day I was due to return the truck so there's little I can say about the establishment beyond the efficiency of the U-Haul mailbox.

BRION GILBRIDE 
Rating:
3.0

Customer did not leave a comment.

mary spooner 
Rating:
3.0

Customer did not leave a comment.

COLLEEN EVANS 
Rating:
4.0

I was not able to get the truckor location that I reserved.The custer sevice sead the chepest way to rent the truck $113. one way . The location that I piced up the truck sead it would be $70 round trip and i would not have to fined a way back to my car

Steven Desantis 
Rating:
3.0

Customer did not leave a comment.

Nancy Gagnon 
Rating:
5.0

Customer did not leave a comment.

Terry Bunn 
Rating:
3.0

Customer did not leave a comment.

mike trepanier 
Rating:
5.0

Very friendly staff. Worked with me to make my daughter's move very easy and stress free.

Liamn Moroe 
Rating:
5.0

Customer did not leave a comment.

KATHRYN ST PIERRE 
Rating:
4.0

Customer did not leave a comment.

Jane King 
Rating:
5.0

Customer did not leave a comment.

Gary Hammond 
Rating:
5.0

Customer did not leave a comment.

Keith Morgan 
Rating:
3.0

Customer did not leave a comment.

Terrance Wapshall 
Rating:
4.0

I would be nice if the small vans were available for one-way trips.

MICHAEL GREER 
Rating:
5.0

The nicest people to deal with

julien roy 
Rating:
5.0

Only had 1/4 tank of gas when we picked it up and they knew we had a long trip ahead of us.

Valerie Mastello 
Rating:
5.0

Customer did not leave a comment.

Nicole Meashaw 
Rating:
5.0

Fast, Friendly

LAUREL ROETHEL 
Rating:
4.0

Customer did not leave a comment.

Wayne Miller 
Rating:
3.0

ok

Mahmoud Jadayel 
Rating:
5.0

As a note, I greatly appreciate the fuel gauge on the rental contract. That helped me with understanding the amount of gas to put back into the gas tank.

DAN WELSH 
Rating:
5.0

Customer did not leave a comment.

Suellen Bodwell 
Rating:
5.0

Very helpful and very pleasant people

Michael Rheome 
No reviews have been submitted for this location.

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