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anthony e
Customer Reviews for Roe Motors LTD
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everybody was helpful.
Sherri MI never got confirmation everything was ok upon return App didn’t work. Was told it would be taken care of.
Rosemary DAlthough the truck ws very clean, the truck had a flat. Picking it up after store hours, I had to wait for the service company. Also, the drivers side mirror was loose and would not stay in place while driving.
MJ MWhile the van had no garbage in it, it was very dirty and dusty. Not well kept. Floor still had mud dirt on driver side when I picked it up.
Tracy TJust work on letting people know which building to enter.
Antim HYour per miles need to change not happy with the charges very unsatisfied
EDWIN RTrailer not in great condition. Door operation was not smooth and it was difficult to open and close. Also the door latch was failing at the top end of travel such that it would get caught in the body of cabin and had to be pried out when I picked up trailer. I also got my finger stuck in the door latch when this happened during times of opening and closing the door.
Jim MThe workers at this establishment made the drop off very easy.
Jaida DThe original drop off location refused. THE ORIGIONAL drop off that was up the street about 2 miles. The second location was completely fine.
Michael EThe van was very dirty. Meghan who works there and provided information and arranged the rental was very informative and helpful.
Lynn AThe Uhaul web page was difficult and when I arrived for pick up the information I put in didn't get transferred.
Debra MVery friendly staff great service no rush no waiting around I will always go here and the truck was very clean
Debra NAbsolutely phenomenal customer service!! Showed professionalism and was very courteous throughout the entire transaction from start to finish!!! I would HIGHLY recommend going to Roe for all of your Uhaul needs!!
NICHOLAS DOpen earlier
MARY CIt was a minor confusing moment in looking for the office which was in a unexpected spot. The multi Business area is very “sign” busy. Outside of this small and tiny issue, everything else was very good and professional. I do recommend them for your needs.
ROBERT HPick up was at 7am they put the wrong key in the lock box had to wait till 8am for a manager or owner to show up to find the key once I got the key all was ok
Jose PSend the equipment to the bigger u-hauls in Medford or Coram,NY. This was a bad experience and they added insurance even though I didn’t want it. Place had no UHaul signage and was dirty. I scheduled to pick up in Medford,NY and was switched here, if that happens again I will cancel reservation.
TIMOTHY HNothing at all. The van was perfect. Thank you so so much.
audra eYou guys should prepare the customers for the additional verification ahead of time. I had to scramble for almost 45 minutes on the cold and rain to figure that one out. And I got to my appointment very late because of that.
Jeronimo dThe woman (Meg) who I picked up the truck from was pleasant, informative and helpful. The man who I dropped the truck off to was rude, didn’t know what he was doing and acted like I was bothering him. He provided me with no information or receipt other than to tell me I will get a text; which I didn’t get and I had to log into my account to see my receipt hours later. They also have a pending charge on my account that i should not be charged as the bill was already paid. If the charge is still pending by Friday or goes through I will be contacting them.
CHRISTINE DQuick and easy service. Equipment is in excellent shape. The crew was polite and professional. Thanks guys!! I will be back.
Jeanine PEveryone was super friendly and helpful, they made the experience so much easier for us. Thank you so much!! - Brittinie
Brittinie VConfusing where to go to get keys
Michelle Hvery affordable
LUIS CI was going through a very bad time in my life and roll motors made it clear but they would extend to me every courtesy allowed to accommodate my needs therefore I didn't have one more problem added to the list of many they were accommodating patient kind I would recommend them to anyone in my family and friends that still live on Long Island that need to rent a U-Haul they really went above above and beyond
DENISE MThe personnel was very professional, courteous a knowledgeable
Jasmin SThey didnt know i was coming to pick up vehicle.I went into the small trailer n nobody was wearing a mask!
Joseph Hthe only thing that i did not like i never got a text or email saying which lock box the key had to go in. My brother told me about the drop off key box which no one told me about that, other than that everything was great
MARIAE Vnothing all was good
chris fGreat customer service, easy return process
ONEIL DAll went well
renee sContinue doing what you do!!!
albert gI was charged for insurance coverage when I denied it online. I've emailed to rectify the error have not received a response. The vehicle had garbage in the cab and cigarette ash in the ash tray. The steering wheel had a lot of play the vehicle might need to be aligned
Miguel UGreat service
Frank MThe whole experience of trying to find a 10 ft. truck in an area fairly close to me was terrible. The first place said he didn't know whether he'd have a truck on Sat. ( 3 days away) and gave me the "Traffic number" to call. Traffic gave me a location that was a 40 minute drive away. Checking elsewhere I spotted a 10 ft. truck on the premises of a very close location but the guy in the office had to check with "Traffic" to see if it was available. ( It wasn't. ) I called Trafffic back again the next day and they gave me a much closer place then the first time I called. We set up the reservation BUT, the truck wasn't at the location where it was supposed to be and there was no one in the office at 10:00 on Saturday!!! We could hear the phone ringing and ringing inside. Luckily, some workers at a body shop next store had the missing Uhaul guy's cell phone number. When we reached him he sent us to yet another location, fortunately only 10 minutes away, but by this time we had already lost almost an hour of our planned moving time. The whole experience was terrible. Never again!
Mark GTook in truck even though he was unaware of my bringing it there.
Michael MHad a little issue trying to rent online so had to go to the offic in Shirley ny. No issues.. Quick and easy. Now I know for next time to just do it in person. Very friendly and easy to communicate with. 5 stars.
Donna MThe manager was extremely helpful and his customer service was excellent!!
Denell JDrop off was even easier then pick-up, less then 5 minutes. He made his inspection, scanned the bar-code and off I went. Both ends were a breeze and I let them know. Even told all my friends how easy it was and that it was worth every penny based on that alone to me. GREAT JOB!!!!!!
michael fThe only criticism would be if they opened earlier. 9 o'clock is a bit late
fredric gGuarantee your reservations?
Heloise KMake sure the rental is ready to go at the time reserved. I received the rental almost 50 minutes passed the reservation time which put me over an hour behind schedule. I would rather walk and wheel my gear from now on versus renting from u-haul
Anthony RThis place is gross and the staff smelled like booze. The man I dropped my truck off with told me I was all done and good to go and that I would receive an email once he entered he mileage and gas tank level. I never did receive an email. The next day the uhaul website said my reservation was still active. I went back to this location because I was concerned about being charged for a second day. The employee had apparently forgotten to enter my truck as returned. If I had not gone back, who knows how many days I would have been charged for. Very poor experience.
Rachel MEverything was great. Thank you!
joseph mTruck did not have half a tank. Had to wait 20 mins for my truck. Passenger side was a mess, cigarette ashes on seat. Needed to be cleaned. Cargo area looked like someone lived in it and I also had to cleaned. So my first hour I had to clean front and back and gas up truck. NOT HAPPY AND WANT MONEY BACK. Not worth the $140 I spent. I've used Uhaul before and never had an issue. Please get back to me.
Patrick D