Open earlierMARY C.
Customer Reviews for Roe Motors
(U-Haul Neighborhood Dealer)
Shirley, NY 11967
(Less than 1/4 mile from Williams Floyd Pwy heading West on Montauk hwy)
Services at this Location:
- Mon-Fri: 10 am - 4 pm
- Sat: 11 am - 4 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MICHELLE W.
Customer did not leave a comment.Troy R.
It was a minor confusing moment in looking for the office which was in a unexpected spot. The multi Business area is very â€œsignâ€ busy. Outside of this small and tiny issue, everything else was very good and professional. I do recommend them for your needs.ROBERT H JR C.
Customer did not leave a comment.Katherina L.
Pick up was at 7am they put the wrong key in the lock box had to wait till 8am for a manager or owner to show up to find the key once I got the key all was okJose P.
Send the equipment to the bigger u-hauls in Medford or Coram,NY. This was a bad experience and they added insurance even though I didn't want it. Place had no UHaul signage and was dirty. I scheduled to pick up in Medford,NY and was switched here, if that happens again I will cancel reservation.TIMOTHY HENRY RE W.
Customer did not leave a comment.DANIEL J M.
Customer did not leave a comment.JOHN L C.
Customer did not leave a comment.William L.
Nothing at all. The van was perfect. Thank you so so much.audra E.
You guys should prepare the customers for the additional verification ahead of time. I had to scramble for almost 45 minutes on the cold and rain to figure that one out. And I got to my appointment very late because of that.Jeronimo D.
The woman (Meg) who I picked up the truck from was pleasant, informative and helpful. The man who I dropped the truck off to was rude, didn't know what he was doing and acted like I was bothering him. He provided me with no information or receipt other than to tell me I will get a text; which I didn't get and I had to log into my account to see my receipt hours later. They also have a pending charge on my account that i should not be charged as the bill was already paid. If the charge is still pending by Friday or goes through I will be contacting them.CHRISTINE D R.
Quick and easy service. Equipment is in excellent shape. The crew was polite and professional. Thanks guys!! I will be back.Jeanine P.
Customer did not leave a comment.TIMOTHYJASON B.
Everyone was super friendly and helpful, they made the experience so much easier for us. Thank you so much!! - BrittinieBrittinie V.
Confusing where to go to get keysMichelle H.
Customer did not leave a comment.ADA L C.
very affordableLUIS C R.
I was going through a very bad time in my life and roll motors made it clear but they would extend to me every courtesy allowed to accommodate my needs therefore I didn't have one more problem added to the list of many they were accommodating patient kind I would recommend them to anyone in my family and friends that still live on Long Island that need to rent a U-Haul they really went above above and beyondDENISE M P.
Customer did not leave a comment.yonghong N.
The personnel was very professional, courteous a knowledgeableJasmin S.
They didnt know i was coming to pick up vehicle.I went into the small trailer n nobody was wearing a mask!Joseph H.
the only thing that i did not like i never got a text or email saying which lock box the key had to go in. My brother told me about the drop off key box which no one told me about that, other than that everything was greatMARIAE V.
Customer did not leave a comment.dwight S.
nothing all was goodchris F.
Customer did not leave a comment.dennis I.
Customer did not leave a comment.daniel R.
Customer did not leave a comment.Barry O.
Customer did not leave a comment.Jose D.
Customer did not leave a comment.Kimerly B.
Customer did not leave a comment.Robert D.
Great customer service, easy return processONEIL D.
All went wellrenee S.
Continue doing what you do!!!albert G.
Customer did not leave a comment.margaret A.
Customer did not leave a comment.Jonathan B.
I was charged for insurance coverage when I denied it online. I've emailed to rectify the error have not received a response. The vehicle had garbage in the cab and cigarette ash in the ash tray. The steering wheel had a lot of play the vehicle might need to be alignedMiguel U.
Great serviceFrank M.
The whole experience of trying to find a 10 ft. truck in an area fairly close to me was terrible. The first place said he didn't know whether he'd have a truck on Sat. ( 3 days away) and gave me the "Traffic number" to call. Traffic gave me a location that was a 40 minute drive away. Checking elsewhere I spotted a 10 ft. truck on the premises of a very close location but the guy in the office had to check with "Traffic" to see if it was available. ( It wasn't. ) I called Trafffic back again the next day and they gave me a much closer place then the first time I called. We set up the reservation BUT, the truck wasn't at the location where it was supposed to be and there was no one in the office at 10:00 on Saturday!!! We could hear the phone ringing and ringing inside. Luckily, some workers at a body shop next store had the missing Uhaul guy's cell phone number. When we reached him he sent us to yet another location, fortunately only 10 minutes away, but by this time we had already lost almost an hour of our planned moving time. The whole experience was terrible. Never again!Mark G.
Took in truck even though he was unaware of my bringing it there.Michael M.
Had a little issue trying to rent online so had to go to the offic in Shirley ny. No issues.. Quick and easy. Now I know for next time to just do it in person. Very friendly and easy to communicate with. 5 stars.Donna M.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.Kenneth P.
Customer did not leave a comment.Jason K.
The manager was extremely helpful and his customer service was excellent!!Denell J.
Customer did not leave a comment.Denell J.
Drop off was even easier then pick-up, less then 5 minutes. He made his inspection, scanned the bar-code and off I went. Both ends were a breeze and I let them know. Even told all my friends how easy it was and that it was worth every penny based on that alone to me. GREAT JOB!!!!!!michael F.
The only criticism would be if they opened earlier. 9 o'clock is a bit latefredric G.
Customer did not leave a comment.William C.
Customer did not leave a comment.Myron C.
Customer did not leave a comment.Keith S.
Customer did not leave a comment.Stacy S.
Guarantee your reservations?Heloise K.
Customer did not leave a comment.William H.
Make sure the rental is ready to go at the time reserved. I received the rental almost 50 minutes passed the reservation time which put me over an hour behind schedule. I would rather walk and wheel my gear from now on versus renting from u-haulAnthony R.
Customer did not leave a comment.andrew F.
Customer did not leave a comment.Ben L.
Customer did not leave a comment.Rita H.
Customer did not leave a comment.Martin L.
This place is gross and the staff smelled like booze. The man I dropped my truck off with told me I was all done and good to go and that I would receive an email once he entered he mileage and gas tank level. I never did receive an email. The next day the uhaul website said my reservation was still active. I went back to this location because I was concerned about being charged for a second day. The employee had apparently forgotten to enter my truck as returned. If I had not gone back, who knows how many days I would have been charged for. Very poor experience.Rachel M.
Everything was great. Thank you!joseph M.
Customer did not leave a comment.elmer F.
Truck did not have half a tank. Had to wait 20 mins for my truck. Passenger side was a mess, cigarette ashes on seat. Needed to be cleaned. Cargo area looked like someone lived in it and I also had to cleaned. So my first hour I had to clean front and back and gas up truck. NOT HAPPY AND WANT MONEY BACK. Not worth the $140 I spent. I've used Uhaul before and never had an issue. Please get back to me.Patrick D.
Customer did not leave a comment.Thomas C.
When I arrived to pick up the truck the keys were not waiting for me but I began the check in on uhaul.com. When I got to the part to verify the mileage and gas, the numbers were wrong. The truck said it had over 26000 and 3/4 of a tank of gas but the check in on uhaul.com said it had over 86000 miles and 1/4 gallons of gas. When I spoke to the JC at Shirley, NY he said that UHaul would take care of it. I also had ordered a dozen blankets and there were none on the truck or at that location. I wound up picking up a dozen blankets at Coram, NY uhaul location. When I tried to return the truck Saturday night, i couldn't because Uhaul.com site kept saying I was trying to return truck with less miles then I rented it with, so JC never had uhaul fix the error. Not only did it take an extra 45 minutes to rent the truck but it took an extra day for me to return. I am disabled so this was very difficult for me.Jennifer R.
Customer did not leave a comment.erick L.
Customer did not leave a comment.margaret E.
Amazing customer service.andrea P.
Customer did not leave a comment.Mario A.
Roe Motors in Shirley, New York keeps trying to put debit charges through on my card when I am now living in Chicora, Pennsylvania. How can they put debit purchases through without me there to give them my card? The first one appeared on January 2nd, 2019 for $115.81 and was pending and dropped off and now it appeared again today on January 4th, 2019. This place was terrible. I then drove to Roe Motors in Shirley, New York to pick up the car transport. The address you gave me took me to a Buy Gold place that was closed. Good thing I walked down the block a couple of businesses and found a car lot that was the actual UHaul dealer. I spoke with someone named John (he told us to call him JC) and he proceeded to tell me how he had no clue what to do with UHaul order and hooking up the car transport to our moving truck. He told me to come back before 1pm the next day because the guy who does known how to do it will be in. So I now lost a day doing what I had to do so I could be on the road to drive 8 hours to our new place in Pennsylvania. So I drove 15 miles from Roe Motors to my apartment in Selden, NY just so I could have to drive all of the way back to Roe Motors the next day so I can get the car transport I paid for. During this whole time, I must have called your customer service number several times to try to figure what the hell was wrong with these people and make sure everything was in order to avoid any future issues. I went back the following day on December 31st, 2018 around 11am just to see John aka JC again who proceeded to tell me the guy he told that was gonna be there to hook up the car transport was actually not there. He then proceeded to "try" and hook up the car transport, but then went to the Buy Gold shop and got some other guy to come out who claimed "works with these things all of the time" and that man, who as far as I know is not connected with UHaul whatsoever to hook up the car transport. I honestly found the whole situation quite annoying and honestly felt a tad bit unsafe having some random guy hook up the trailer that would be holding my car on for 8 hours as I drive to Chicora, Pennsylvania. So instead of heading home because I felt something was wrong, I went to your main UHaul center in Coram, New York so the reps there could check out the car transport. Thank god I did that because Nicole at your Coram location pointed out how they did it wrong and it could have lead to trouble when on the road. Nicole was amazing. Finally someone who could actually print me out my contract and emergency numbers and information I would need for my trip and dropping off. I told Nicole my whole story with you guys up to that point and she was horrified and told me you that you could should comp me a day for all of the hassle you put my through and making me have to lose a day to drive back to Roe Motors because they don't have anyone there who know what they're doing when they come to UHaul rentals. John never even asked for my oErin B.
Handled my drop-ff with ease and without any delay. Nice and friendly. Thanks !Christopher S.
Customer did not leave a comment.arthur S.
The guy giving us the U-Haul stunk of alcohol. The building was falling apart. The guy walked us halfway to the truck handed us the key and said â€œI'm sure it's fine.â€ We got to the truck and there were cigarette ashes, ketchup packets, and a half empty Snapple in the cab. We knew it was the only truck on the lot because the guy had previously told us. We were on a tight time budget. It wasn't until we opened the back of the truck that we found broken glass. The truck was a mess, and clearly the location didn't care about his truck or customer!Amanda D.
I called 4 different Uhaul companies and they told me there were zero trailers or vehicles available, however I was able to reserve one online. I arrive at the destination I reserved & they did not have the right information or a one way trailer which I reserved. I was then sent to a location in Shirley which was very nice, but I was displeased by how much running around I had to do. I hope this review is read and someone does something about itArielle T.
Customer did not leave a comment.anthony S.
Customer did not leave a comment.Kathleen W.
Friendly and honestmargaret C.
Customer did not leave a comment.Tamara P.
Horrible experienceJessica C.
fast and easy thanksDAN K.
Manager was cursing in front of the customers as well as me. U haul computer wasn't working correctly and they had a hard time in logging in my rental.claire B.
Uhaul itself sucked, there computer system kept shutting down, had to wait for the computer to work. And now they charged me twice. Still trying to get my credit, Location said to contact Uhaul, got an email from Uhaul, had to explain again what happened and why i should get a credit....STILL WAITING FOR MY CREDIT and its been over a week. I guess I will be calling again.claire B.
Quick n efficient drop off...Tracie M.
the rental location is a sngle wide trailer on the sode of the road. its a used car lot of ive lived here for years. wouldve bever known you could rent a dirty smelly uhaul there. specifically asked not to include the insurance and the shady used car salesman added it to my bill anyway. i even dropped the van off with more gas than i took it with. had none of the dollys, hand trucks, and packing blankets i had asked fir as well. dudes a scamming, lazy eyed bastard.donovan B.
Everything went smoothly, very friendly and knowledgeable staff, truck was perfect and clean easy fast pick up and drop off with no delays.ROBERT M.
The return area is large and a little confusing but I figured it out. I parked the truck where I thought was a good spot? Not really sure because I didn't see any clear signs. I just parked behind other uhaul trucks. Then it took a walk out to the front of the building and then to a trailer looking building in the back of a used car lot that I located the key return box. It was probably confusing because it was Sunday evening and no one was there?Glenn E.
Excellent company to do business withthomas D.
very bad service use the equipment for four hours and they charged me for two days then they never told me what gasoline to use and call several times and I had no answer and they charged me more for that and I only used the equipment for 25 milesomar F.
Customer did not leave a comment.Lisa B.
Customer did not leave a comment.michelle B.
Keep doing the same like you doing now. Great team !!!!tendesai N.
Customer did not leave a comment.bryan W.
Customer did not leave a comment.Angela W.
Customer did not leave a comment.Russell T.
Customer did not leave a comment.Maria H. S.
Trailer was sitting in a mud pile.David C.
Staff was very helpful, friendly and very informative. Had a great experience during a very hectic and overwhelming move.fabiany D.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.donna N.