Confirm that the customer understands that this location is not to be confused with the larger facility on 101A in Nashua NH.James B.
Customer Reviews for Rod's Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The gentleman that helped me very niceDOREEN S.
did not sign up for safe move coverage and was charged on the final bill.Shawn P.
Keep going!!!!!!!!helvio S.
Convenient location. Easy drop off process through the mobile siteJoseph P.
El cliente no dejó un comentario.Elisha F.
Rod was extremely friendly and helpful. The van was in perfect running condition and the transactions were very easyChris L.
El cliente no dejó un comentario.Robert R.
Rod is spectacular.Ken G.
El cliente no dejó un comentario.Zachary D.
nice to arrive early and get out on time rods service was top notchEarl S.
Rod was very helpful getting me going quickly both at check in and return. Awesome location!Jeff K.
Smooth and easyJOHN M.
Van wreaked the smell of smoke. It took multiple sprays of air freshener and leaving the windows open overnight to get rid of most of the smellMichael R.
El cliente no dejó un comentario.Kuwardeep S.
Charged for insurance that i didnt even wantSida D.
I dropped it off after hours. I called in a m to make sure I did it right and he was helpfulGreg S.
El cliente no dejó un comentario.Jhoonar B.
El cliente no dejó un comentario.WILLIAM R.
Not aware there was a return time until I received text for unassisted return. B/c previous day started so late, I was late unloading and returning truck to unstaffed facility. While on hold w/UHaul to ask where I should park truck, boyfriend called facility number to ask exactly where they wanted truck parked b/c choices were to block driveway or block garage door. Dispatcher suggested door. Hopefully, that was not a problem for them.DEBORA G.
The gentleman who helped me with my scheduling screw up (I put wrong day) and easily rescheduled me is awesome. Super nice guy too. I wish all of my interactions with people were as great as my experience with him. No issues at all.David W.
El cliente no dejó un comentario.Jose R.
El cliente no dejó un comentario.Kathleen K.
I would have liked a vehicle return receipt with my billing total.GAIL G.
El cliente no dejó un comentario.Doreen L.
El cliente no dejó un comentario.Sarah S.
The location was very convenient to where I lived. Check in was easy.Linda G.
I declined supplemental insurances when I reserved the van, but got charged $20 anyway. Not fair.Lucas L.
El cliente no dejó un comentario.David G.
Rod was great. Very friendly. Made it an enjoyable experience.Thomas H.
I think the location is great! It's just the person who owns the lot is rude and unwelcoming.Jessica D.
El cliente no dejó un comentario.Kevin G.
Steering on the vehicle was very looseDavid D.
They were fast and sufficientEVELYN R.
El cliente no dejó un comentario.Robert L.
El cliente no dejó un comentario.Lynn G.
Vehicles were easily accessed, and set up to be driven right onto road.William M.
El cliente no dejó un comentario.Tim H.
I got $20 for coverage charged which I don't get what that for plus the inside of the truck was so dirty and haven't been vacuumed before I picked up. Not satisfied with it at all.Huong H.
El cliente no dejó un comentario.Rafael R.
Great convenient location. Owner is a pleasure to deal with.Steven H.
El cliente no dejó un comentario.Donald B.
I was charged for insurance which I opted out of when I checked in from my phone. I was charged twice for a dolly that I did not use (it remained zip tied to the van).Victoria T.
El cliente no dejó un comentario.Holly Q.
El cliente no dejó un comentario.Hao W.
Tell them not to go to that location because they are adding charges to the bill that were not discussed.Beverly K.
El cliente no dejó un comentario.Lisa L.
The guy at the counter was awesome!! But the price was ridiculous for a really small truck I paid almost $70???? That's ridiculous!!!Michael C.
i would have to say I've rented uhaul trucks 20 times, Ive never had one cleaner than this one ! good job- and great service in and out. Thx DamienDAMIEN D.
El cliente no dejó un comentario.Jodi H.
El cliente no dejó un comentario.John M.
No masks or other Covid protocols being followed. The truck was clean and ready to be used, but the personnel are not safe to interact with during quarantine.Daniel C.
Everything went smoothly. Thanks.Dennis R.
Not sure - didn't like the erroneous $20 charge I had to deal with.Jason B.
El cliente no dejó un comentario.James R.
Extraordinario servicio al clienteRAYMOND B.
El cliente no dejó un comentario.Ryan C.
Rod explained all aspects of the truck so I understood what to expect from it. It handled as well as it could from its age. It was very clean. Having dealt with Rod once before when renting it is clear this person knows how to run a business. Thank you very much. RayRaymond B.
First of all, none of these guys in store wear mask during the pandemic time. Secondly, they charged me double and so far didn't give me any explanation. I tried to call several times, they said to call me back. No one call and I called back. They don't pick up my phone. Terrible!!!!Junwei H.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Joseph C.
El cliente no dejó un comentario.Michael C.
smooth. will use again. thank you!Robert C.
This rental location is unbelievable, the worst experience with U-HAUL ever! The owner charged my invoice with the insurance coverage that I didn't ask and he insisted that is mandatory when renting the city van. He didn't want to listen to any reasons and at the end, I have been obliged to pay !!!! The van cabin had an incredible and disgusting smelling, probably has not been clean never !!! I cannot figure out how U-HAUL allows renting equipment to such an incompetent and disgusting place. Not recommended to anyone!ANDREA F.
Nothing. Service was great. Mine was a last minute rental and Rod's was able to accommodate me.DIANE M.
El cliente no dejó un comentario.William M.
Everyone was very friendly and most helpful, before and after the rental. Definitely recommend this location!Mark M.
El cliente no dejó un comentario.Greg H.
El cliente no dejó un comentario.Elizabeth K.
El cliente no dejó un comentario.Bradley P.
The pick up was so convenient, user friendly, great customer service. Absolutely perfect. Will always use this spot in the future!Joy P.
I was charged an extra 40$ and it still hasn't been refundedThomas M.
El cliente no dejó un comentario.Franck D.
We could not be more pleasedFranck D.
very easy, pickup and drop off were seamlessJohn K.
El cliente no dejó un comentario.Michael K.
The gentleman that called me in the morning to finish the process was very rude. Yelled at me for dropping the key in the wrong slot. Threatened to charge me more because I didn't do it right. I had explained to him that my drop off was at night, couldn't see anything. He pretty much said I was stupid and I should've seen it right on the door. Very unprofessional.glenda L.
El cliente no dejó un comentario.Glen L.
Muy buen servicio.Myriam B.
Rod and Rods automotive was very helpful and pleasant and kept in good communication.Suzan T.
El cliente no dejó un comentario.vince P.
El cliente no dejó un comentario.Daniel G.
El cliente no dejó un comentario.Sarah G.
El cliente no dejó un comentario.Elliot F.
The mileage out was incorrect. The mileage on the contract was 97051.6, but was actually 97056.0. Therefore, I was charged for mileage which I did not use. I was charged for 17.7 miles, but only drove it for 13.3 miles. Also was told that the gas tank was "absolutely full". I filled it up just before returning it, and put in 4.544 gallons. This was only a 15 foot truck, so the only conclusion is that the tank was not "absolutely" full when I picked it up. It should have taken less than 2.0 gallons. The man at the counter was very nice, but he said I would have to "call Uhaul" to get my complaints resolved. Based on past experiences, I did not even bother trying.John S.
El cliente no dejó un comentario.David M.
They were wonderful.Michelle W.
El cliente no dejó un comentario.David M.
You need to work on communication...and the fact you think it is ok to just transfer someones reservation to somewhere else to pick up miles away the night efore.Angela W.
El cliente no dejó un comentario.Sikt G.
El cliente no dejó un comentario.kris U.
El cliente no dejó un comentario.Lynn G.
El cliente no dejó un comentario.Marlys C.
El cliente no dejó un comentario.Peter G.
This location was fantastic.Ryan P.
Rod was friendly and helpfulPeter O.
Not sure if the parking lot across the street was also available for drop off as there were Uhaul's parked there too...if so might be good idead to include in the drop off instructions.andrew V.
El cliente no dejó un comentario.joe B.
El cliente no dejó un comentario.Anna K.