El cliente no dejó un comentario.Lawerence L.
Rocky Top Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing. Everything was handled with courtesy and professionally.Sheila L.
El cliente no dejó un comentario.Brian H.
helpful staff!Catherine C.
all staff extremely friendly and very helpful...highly recoommendDavid O.
El cliente no dejó un comentario.Mike Q.
El cliente no dejó un comentario.DEWEY A.
Fast and friendly service there.. No complaints at all..Bryant G.
El cliente no dejó un comentario.STEVE L.
The trailer leaked and a lot of things were soaked including clothing.Brian H.
El cliente no dejó un comentario.Jence M.
El cliente no dejó un comentario.Jim S.
El cliente no dejó un comentario.MARIO B.
El cliente no dejó un comentario.James B.
The 6x12 trailer was a safety hazard!!! It fishtailed significantly at only 50 mph!!! The back doors did not close properly!!! The service rep who looked at the doors before I departed (with the trailer fully loaded) stated the trailer should have been taken out of service!!! When I dropped off the trailer, the dealer stated the front axel was likely bent. U-Hail has very poor quality control!!!John N.
El cliente no dejó un comentario.Kenneth M.
El cliente no dejó un comentario.Frank L.
El cliente no dejó un comentario.ROBERTS N.
El cliente no dejó un comentario.LUCIEN B.
Not a thing...Service was GREAT AND COURTEOUS.. VERY HELPFUL !Sheila J.
El cliente no dejó un comentario.Charles H.
I rented the trailer for 1 day and got charged for 2. Will not be renting from haul ever again.Jimmy M.
El cliente no dejó un comentario.Betty G.
Not a thingGloria W.
Nothing to improve. Gentleman was very friendly.Dominick B.
El cliente no dejó un comentario.Keith N.
El cliente no dejó un comentario.ROBERT C.
El cliente no dejó un comentario.Caleb L.
El cliente no dejó un comentario.Adam J.
The person over smokes U-haul was the most helper person I even know.William G.
El cliente no dejó un comentario.James A.
El cliente no dejó un comentario.DOUGLAS A.
Great customer service. Easy pick up and drop off.Michael S.
El cliente no dejó un comentario.Ronald M.
El cliente no dejó un comentario.Sandra R.
El cliente no dejó un comentario.Lavonne H.
I was impressed with the ease of the pickup and drop off and the quality of the trailer during the trip.Ron S.
El cliente no dejó un comentario.Robert B.
Great people to work with !,Brenda B.
Keep up the good work.James Z.
El cliente no dejó un comentario.Anthony P.
El cliente no dejó un comentario.Timothy C.
Awesome customer service look forward to doing business againJOSH C.
El cliente no dejó un comentario.jessica F.
El cliente no dejó un comentario.David T.
Had booked online to pick up at Athens Barn Center #2, Madisonville, TN 37354 with a 4:00 pm pick up time. No one was at that location. Called their office number and was told that no one would be able to help me and that I should try somewhere else.Not happy. Had to rush to find a different u-haul dealer on a friday before everything was closed. Was able to talk to someone at rocky top storage and rent a truck that was bigger than I had initially rented but it worked out. Will not rent online again.James T.
All is good.James A.
El cliente no dejó un comentario.Nathan O.
El cliente no dejó un comentario.Drew G.
Reported exhaust leak to them on arrival. Uhaul didn't do anything for us. Very poor customer service.Doug B.
The customer service was excellent friendly and informativeAmanda S.
El cliente no dejó un comentario.Deena L.
El cliente no dejó un comentario.alan A.
El cliente no dejó un comentario.NANCY P.
El cliente no dejó un comentario.elizabeth H.
This question/review is asking â€œWhat can we do to improve for the next customer?â€... honestly, nothing. Even though I showed up 90 minutes early, my trailer was out front ready for me to hook up to it. Nothing was in the way, just back up, hook up, do a walk around safety check, drive off! Upon completion of my rental agreement, the spot where I originally found the trailer was available for me to put it back. I walked into the office and met â€œLisaâ€. She questioned me concerning my satisfaction of the trailer and thanked me for choosing U-Haul and her location for my rental needs. I am very satisfied with my over all experience!Charles W.
Your review app buttons suck. Hard to get them to respond. Elsewise all is good.John L.
For convenience, yes. Everyone was very helpful and very friendly ??DENISE M.
El cliente no dejó un comentario.Howard S.
Service was excellent. They were extremely helpful.John P.
El cliente no dejó un comentario.lucien B.
El cliente no dejó un comentario.wilma E.
El cliente no dejó un comentario.Bob H.
El cliente no dejó un comentario.MARK M.
The U-Haul Rental experience was made stress free by the location, representatives, and perfect U-Haul. Thank you.Yvonna M.
I had a U-Haul location in my city but had to return equipment to a different location, not happy about thatJames B.
El cliente no dejó un comentario.steve W.
Fast drop off thanksJeffrey L.
Great local service!Daniel D.
Very friendly and professional service even during a pandemic. God bless you all.Jeffrey K.
El cliente no dejó un comentario.al C.
El cliente no dejó un comentario.craig S.
El cliente no dejó un comentario.Nancy L.
Very nice staff working here.Michael C.
El cliente no dejó un comentario.Christie P.
Too many emails and filling out information several times I spoke with an agent at the storage unit then had to go online and put it in a again and then go online and put it in again and then talk to another person give them the same information. Gave the same information probably four different timeswilliam G.
El cliente no dejó un comentario.sanjaykumar P.
Get prices rite and methods need to be updatedjoan R.
Treated very well . They had things ready on time and were very helpfulThomas R.
El cliente no dejó un comentario.Frank H.
El cliente no dejó un comentario.Sam G.
The agent could not input my vehicle into the system so that I could rent the trailer. It is a 2019 Porsche Cayenne with 7700lbs towing capability. She said the options were 2500, 5000, and 7500lbs. The system wouldn't accept any of the above and she had to make a phone call that she said was not helpful. Wasting our time! Fix this!Sam G.
El cliente no dejó un comentario.David B.
Always a great group to deal with here!!ERIC L.
Very friendly and helpful.duane C.
El cliente no dejó un comentario.brian S.
El cliente no dejó un comentario.Joseph D.
El cliente no dejó un comentario.Dale B.
Nothing, always prompt and very friendly. I didn't have to touch a thing. They hooked the trailer, lights, and checked it all before I left. Next time I'll rent the bigger trailer though. Thanks so much!!!Jon B.
El cliente no dejó un comentario.kevin G.
Again very helpful and friendly staff. Thank you.Jerry F.
Pouring rain and she helped us attach the car carrier and my vehicle.Wonderful help.James K.
Everything was great.Michael C.
I rent from this location at least once each week.bob K.
Deliver the correct size truckSamuel K.
Very friendly....agreed to pick up one day early because of their busy rental schedule for the next day. Was given an extra day of rental but this did not show up on my contract materials. Was also told that the trailer could be returned to the location of my choice. However, a specific location which was several miles out my way was entered on the contract....not sure why. I checked in and paid before pick up yet I had to answer several questions at check in that were already addressed with early check in.Steve O.
Friendly service. Very helpful.eric E.
Well for starters I rented the unit for 2 days I returned it early and got charged an extra $9 for one line of gas used. If anything I should have got money refunded.. only used one day AND didn't even use the mileage I was quoted on. I WILL NEVER USE UHAUL AGAIN or recommend to anyone.Matthew R.
I wanted to trailer a kit car. Kit car didn't fit the titles in your computer software so I had to fill our a blank form. The form asked for me to provide the "Wheel Track Information" for the outside rear,outside front,inside front, and inside rear. I didn't know what that was so I took the car, a measuring tape and went back to the store and asked them to show me what to measure. They didn't either and gave ME a number at corporate to call to find out. After a 45 minute wait, the person on the other end didn't know either and said to call it another normal car and picked one. I went back over to the store and they wouldn't accept that and gave ME a number for the "hub". They didn't know either and gave me a different corp. number to call which I did. Someone there asked me for the length,width, wheelbase and weight of the car, all reasonable questions which I had supplied a couple days and trips before this. If I had had any reasonable choice I would have walked out before this but I had to be somewhere the next day with the kit car, so I didn't but I was angry with all the runaround in what should have been a simple thing. My positive suggestion is to think about a redesign of your computer system. It's hurting you at the store and with customers.Brent M.
El cliente no dejó un comentario.Bob G.