Your 24/7 service is god awful. Trying to get the truck checked out online and over the app is one of the most confusing, broken systems I have seen. I had scheduled pickup at 8 am. I was in the lot sitting next to the truck at 8 am and your website wouldn't update saying I was in the correct location until after 9 am. But it still counted that hour as part of my rental. Thankfully I didn't need that hour, but wasting time due to a bad system on your part is not cool.Jesse K.
Customer Reviews for Rockstar Automotive
(Distribuidor de U-Haul del vecindario)
Saint Paul, MN 55130
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 10 a. m. - 5:30 p. m.
- Sáb.: 10 a. m. - 4:30 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nice customer service, but location was a mess and pretty sketch. Truck reeked like cat pee and cigarettes.KARL K.
El cliente no dejó un comentario.Corey L.
No problemsElizabeth O.
This location on google maps points to the inside of a warehouse. There was white dog hair in the cab.Tom W.
El cliente no dejó un comentario.BRETT E.
I think the customer and the rental agent should examine the vehicle condition together before the customer leaves, rather than just have the customer review photos from his phone.KEVIN R.
Did not have reserved quantity of blankets on-hand.PETER F.
El cliente no dejó un comentario.RICHARD C.
El cliente no dejó un comentario.Janet Y.
I was double charged on my credit card and that needs to be resolved.Jennifer A.
El cliente no dejó un comentario.Mulbah M.
I did not interact with anyone because I dropped off when they were closed. But they have no signs, and the return was very confusing.Oscar Enrique C.
Seemed to be stuck in approval pending at check-in - person on-site went inside to process approvalMelissa H.
El cliente no dejó un comentario.PATRICK C.
The Uhaul check in process was incredibly time consuming, overly complicated and frustrating. It took over a half an hour which cut into our already short rental time. Highly disappointing. Would reconsider using U-Haul in the future due to the check-in process.Mitchel M.
No one was there; I dropped it off early, about 8:00. While there I called the number for Rockstar Automotive, but got a recording only; the recorded message just says "leave a message" without identifying the business so I could not really tell if it was the right place. I tried, as instructed, to use the U-Haul website, which started to work but when it got the place where the app wanted to confirm my location it could not read my location, even though I followed the instructions to let the U-Haul app have my location. BEcause I had a plane to catch I could not wait around. I had my husband call through the morning, then called Rockstar when I got home. No answer, ever. Late in the afternoon I called U-Haul. Waited nearly an hour on hold (after being told my approximate wait time was 15 minutes). When I finally spoke to a person (who was very lovely and helpful), she could confirm that the truck had not been checked in, had only the number for Rockstar that I did, but told me that she had put in a notice for them to call me when the truck was marked received. I did, the following day, get an email confirming that the truck was checked in, but nobody called me. Not only was the wait time on the phone nearly an hour, your hold music (if it can be called that) is horrible.SIOBHAN M.
El cliente no dejó un comentario.SADE A.
After calling and confirming after hours pickup the code for the key box was not provided. Luckily, I presume an employee drove in and gave me a phone number to call. Three phone numbers later I talked to a U-Haul employee I believe, and did get the code. The bind I got into was the storage unit I needed to empty out closed at 9pm and loosing about 90 minutes trying to get the truck was frustrating. This is the first time I had difficulties getting a truck and I have used U-Haul numerous times in the recent past.Christopher S.
El cliente no dejó un comentario.NICOLE N.
I picked up the truck and and I end up putting more gas in then it had in it when I first picked it up then she still charge me an extra 1450 for gas she tried to tell me it was full when I picked it up and that was a lie because it wasn't even on the line right before. I picked up the truck I didn't even go that far it cost me $30 in gas just to go from 619 Mendota Street went to 1166 Hazelwood off of Maryland it's like 5 minutes away from my house so was not happy I felt like they took advantage of me and overcharged me for gas I have a truck myself and $10 last me all day I can understand if I was going across town but literally it's 5 minutes away and to charge me 1450 after already put $11 in gas in is crazyNICOLE L.
Great work! Location was a little hard to find initially but we found it and the people in the office were nice and helpful.Leng Y.
El cliente no dejó un comentario.RENEY B.
I wasn't aware that there wasn't a safe place where the dolly could be out up safely. And I didn't know there wouldn't be some sort of hatch to make putting furniture into the truck easier. There wasn't any kind of explanation of how the truck works upon my arrival after stating I've never used one before. No kind of equipment demonstration . So I had to figure everything out on my own.ISIS S.
I reserved my truck, for a mobile pickup, at 8am. I couldn't get it until they opened. I added furniture blankets and a dolly to my order, but they didnt have it. I was disappointed to find out that I couldn't pick up the truck at my reserved time, and on top of it I didnt get the items I required with my order. 2/5 starts for me.KYLE C.
Friendly staff, clean truck! No complaints.Katrina R.
crowded parking lotron S.
I am frustrated with how frequently uhaul changes my pickup location. This has happened with the past 3 rentals. In this case, the location was not open at the time my family planned to start moving my grandmother, which required us all to adjust our schedules. I chose the original pickup location because it was closest to my home. In the future I will be choosing another rental company even if they are farther away.John C.
El cliente no dejó un comentario.JUWON M.
El cliente no dejó un comentario.Randy B.
El cliente no dejó un comentario.andrew B.
There were no other trailers at this facility so questioned leaving it there since no one was there.Timothy G.
hi there, we got the tires checked out by coincidence and the tire people told us that the trailer tires were dangerously low, so that was concerning. the trailer was also quite dirty but that was less of a big deal.Samuel R.
El cliente no dejó un comentario.KEVIN K.
El cliente no dejó un comentario.OSMAN M.
El cliente no dejó un comentario.NATASHA C.
El cliente no dejó un comentario.James S.
We were about to drive from MN to Alaska, cutting through Canada and snowy Rocky Mountains in a cold October, all during COVID19. We were extra careful in asking after a good truck and we were very happy with the maintenance of the vehicle and the staff as they answered our questions and were just warm and friendly to us. It put my anxiety to rest and we had a disaster-free adventure.Melissa K.
El cliente no dejó un comentario.ROBERT V.
Did the drop off with out anyone there. Great location for the East Side of Saint Paul.Alan A.
El cliente no dejó un comentario.Nicole M.
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.kathrine C.
BEST UHAUL AROUND!Beca C.
El cliente no dejó un comentario.Mark A.
I had ordered a hand truck but they didn't carry them so I had to go to another UHaul site and wait nearly an hour to rent the hand truck.MARY V.
They are nice people,helpful, don't be afraid to rent there rental truck. They love to help you.Say P.
El cliente no dejó un comentario.Mark W.
El cliente no dejó un comentario.robert Y.
Brakes could have been better..James H.
El cliente no dejó un comentario.MARY B.
no one was at the location when they were suppose to be open, so i call u haul and let them know i was dropping off the trailer. So i did not have any contact with any person there. It was a old parking lot of a warehouse and a used car lot, but it did work for drop off. As i was waiting a other person showed up wanting a rental and was in a hurry but could not rent anything as 1/2 hour after they were to be open no one was there to open business. Not a good way to run a business.GREGORY M.
El cliente no dejó un comentario.Putheary N.
Very friendly and helpful people. They helped me a lotDavid M.
Van was not where described. Bigger issue was no warning for all the extra steps in the middle of winterJacob F.
The U-Haul service people I spoke with on the toll free number were poor.John L.
El cliente no dejó un comentario.eric O.
Be honestDANNY B.
Sign not bold enough to find but overall, everything was good.Pa Chia X.
El cliente no dejó un comentario.Steven H.
Hopefully the online checkin works better in the future.Angelica A.
the manager/employee was very friendly and answered the phone call right away. he made the dropoff very quick and easy. It would be nice to have markings in the parking lot indicating that this was a uhaul dropoff/pickup spot. I had to call to make sure I was going to the right placeBenjamin S.
Info said they opened at 10am but we were anxious to get going on the move so arrived about 15mins earlier and the young man running the office was already there and got us checked in and on our way.Karen L.
You made it quick and easy to both pick-up and drop off! Excellent customer service.Ellen K.
Signage outside the parking lot would be helpful, it took me a bit to figure out how to get to the actual location from google maps.Paul R.
Person who was at the location left for lunch and I had to wait for 30 minutes for him to come back. I rented a dolly with my online order and was not advised ahead of time that it would not be available.Adrianna A.
Equipment was HOURS later than promised (guaranteed) time. I thought I was supposed to get $50 if my reservation wasn't ready? Super dissatisfied, likely won't use uHaul again at this pointryan P.
El cliente no dejó un comentario.Audrey H.
One man office and he didn't inspection the truck and tow and didn't connect the signal cable to right way.Chun C.
This time I feel so disappointed in U-Haul service. I ordered 20' truck and full car tow on last . Pick-up location is apple valley nearby my house. When I placed the order them website showed it was available. Two days before I pick up the truck they informed me that the place to pick up the truck and tow was 25 miles from my home address!! I did not even get a dolly in that far place!! I have to go to another branch to pick it up!! The truck and tow did not do any inspection even the signal cable if the tow were not connected!!!Chun C.
Great service overall.Simone G.
El cliente no dejó un comentario.Janice R.
Much better pre-rental inspection, cleaning, etc.BRIAN P.
They had my truck blocked in. Had to drive around one of them up on the lawn to get out. Dumb.James S.
El cliente no dejó un comentario.Blai L.
Really nice people. FriendlyCarlos T.
El cliente no dejó un comentario.Laurie I.
The location was apparently robbed the day of pick up. Was told I would be contacted to direct me to an alternate drop off location, I was not. I was also charged twice and have not yet received reimbursement. Overall terrible experience.Jeff N.
Very helpful. will use againBruce C.
Overcharge my account and I'm seeking legal attention for this actionAaron B.
El cliente no dejó un comentario.Sadan N.
London was very helpful...great guy!chuck M.
Have the dealer receive training on uhaul rentals. Have the dealer work with uhaul to ensure all equipment is ready to rent. Have the dealer clean up and improve the condition of their facilities.Clifford B.
Dropped off equipment after hours. Location was an industrial area with many old buildings, the Hertz location was a little tricky to find since there was n noticeable UHaul signage on the street or the building.Jeff J.
Wow outstandingNathan V.
Serious safety error as tech did not secure trailer tightly enough. It came off in bad section of Richmind 4 miles from return location. Thankfully no physical damage done, but the emotional damage could have been avoided per the helpful delivery staff who helped my daughter return trailer safely. Please reprimand staff at St.Paul location. I'd like to be reimbursed at least half my expenses and have it come from St Paul technician salary.Michelle C.
I scheduled an 800am pickup through TruckShare and had to wait til 10am for the office to open since no one on staff moved my truck from the night before. It WAS STUCK IN BETWEEN 3 DIFFERENT VEHICLES. No apology given, just â€œoh I didn't think about thatâ€ from the employee.Vu H.
The guy in charge here is just wonderful. He's helpful and cheerful. The national company, well.....Bottom line is, it's THIS proprietor who has my loyalty.petra F.
Great customer service, outstanding experience. On top of everything.Petra F.
I've been a good customer but you charged me a 50% late fee on a veteran's pension that means I'll be eating tuna for a week. I'll look for other vehicle rentals now.petra W.
U-Haul customer service receives a ranking of VERY POOR for me. I reserved the truck three-plus weeks in advance to pick it up in Golden, CO - after calling a handful of times I found out my requested truck would only be available at a location 30 miles from Golden. U-Haul never provided me proactive service, it was up to me to contact customer service ALL of the time. Even on the day before and the day pf my PU I had to make certain where the vehicle was located. What a shameful way to treat a customer for a business that has been around for so many years.Jeffrey L.
The guy who helped me @ this location was very helpful & kind, but it was the 3rd site I was sent to between 8-10 am & they had screwed up my reservation, as well as another woman's @ the same time. Not acceptable!linda K.
Very bad all around, unethical, unauthorized charge on my card. They better fix this fastPaul G.
El cliente no dejó un comentario.James E.
The LOCAL guy was AMAZING. Uhaul the company, though? They SUCK. They hoover. They suck so bad they change the air pressure in a room. They suck so bad people get dizzy from oxygen deprivation. They suck so bad they should sell vacuums. Their phone system sucks, too----on hold for more than an hour over four phone calls, only to get smarmy dicks who argued over the email I got FROM the bloody company. "That's not a contract number," one said smugly. That's funny, because the uhaul email SAYS it's a contract number. Chat gets dropped. They REPEATEDLY tried to pass a receipt from THE EIGHTEENTH as being TODAY'S. It's the 27th. They don't listen, so no wonder their record keeping SUCKS. They can't even tell WHAT DAY IT IS?Petra F.
Be on time. Owner was late opening up. Cab of truck was dirty and had garbage in it.Nancy P.
inside of trailer could be cleaner. Otherwise trailer hauled just fine - no problems.Christopher S.
This was horrible! When signing the contract the seller made sure to not mention the miles, only the gas I need to get it back by. I took a picture for my own benefit so I wouldn't drive over the miles I expected to. Once finished I find out the miles were pushed back to almost 100. I have gas receipts and a picture of the miles. Didn't think they would pull a fast one. Please fix my over charge. I will never go there again. Never unprofessional in all ways. Please check past rented miles to check for the over charge.Holly S.
The staff person was very helpful and pleasant, however, he made several mistatements including: He stated that when i returned the vehicle, and could change payments methods to a different car...which i was not allowed to do. I was asked if i wanted any additional insurance and i clearly stated "no", and when i was given my final receipt at the return location, i was charged $54 for Safe Move insurance, again, which i did not authorize.JONATHAN W.
Friendly staff! Very easy pickup and drop off! I reserved the Uhaul (without a reservation) upon arrival and was out the door in 5 minutes! Very simple and easy! A+ to the staff!CHET M.