Customer Reviews for Rockstar Automotive
(U-Haul Neighborhood Dealer)

Rating:

3.0

I wish there were some sort of policy that the fuel tank needs to be filled over halfway, there was hardly 1/4th tank of gas when I picked up and had to fill up twice. Secondly, the app shut down so many times as I was checking into it and dropping off. I couldn't finish either process because of how the app runs. Lastly, The key was not even in the box it says it was located at. If the business that was located at were not open I would have no truck to use. Overall the pickup was very frustrating- and not new customer friendly.

Rating:

1.0

We arrived for our mobile 24/7 pick-up at 7 pm, the mobile app was not working so we had to call and sit on hold for some time. only to be told they did not have our truck available. we reserved weeks before. we were standing in the parking lot of the Uhaul on the phone for quite some time. then they told us there was an available truck for us at a different location. so we drove over there. then we arrived and the mobile app still did not work after they told us it would. we sit on the phone standing in a dark parking lot in a not-so-great neighborhood/warehouse area. they keep us on hold for a while then hang up on us. this happens 3 times. before we are just about to give up, (5 Hours later) but i needed the truck for a job i had at 5am the next morning. so after midnight we finally get someone to actually help us get the truck. we asked for some sort of discount since we drove all over, wasted 5 hours driving and waiting in parking lots. we were treated rudely as if it was our fault. even though it was your system that went down that night and you showed little to no concern for the fact that we had been standing outside for 5 hours in the dark parking lot waiting for your team to get it together. no apologies or sympathy from Uhaul. just attitude. it made us feel like we didn't matter even though we paid to have this vehicle that day and didn't actually receive the vehicle until after midnight. the back of the truck was dirty and had garbage still in it. the doors were all unlocked. I have pictures of all of this including the lot we had to stand around in for 5 hours. I will absolutely never use Uhaul again after me and my wife went through all this and treated like garbage. I will also be disputing charges as you failed to come through with your end of the contract. which in turn forced me to be up until 3 am packing for my event and only sleep for an hour because i spent the entire night in the Uhaul lot waiting for Uhaul. I am running a business as well and will not depend on such a rachet company again. we will go back with Ryder if this is how you guys treat people. I will also copy and paste this and screenshot it along with my pictures on Google and Yelp. thanks for a horrible experience and an absolute appalling disregard for your customers well being and safety.

Rating:

5.0

Very nice people and got it done fast

Rating:

1.0

Scheduled for 9am pick up, location didn’t have truck ready until 1030am. I arrived to pick up location 1020 am spoke with two gentleman at location where they told me to speak to someone inside and knowone was inside just a horrible location

Rating:

1.0

I had trouble with the Google Maps locating the drop off location somebody needs to correct Google Maps because there's a false entry that caused me to go out of my way. When I arrived there was no sign of business and I had to call U-Haul to find out how and where to drop off the truck. And I have still not received a receipt from this drop off which was 4 days ago.

Rating:

3.0

Left a pair of sunglasses in a case in the truck cab....called back the next day to inquire if anyone had located them...got only a brief negative, no offer to help....and quite frustrated as they should have been easy to locate.

Rating:

4.0

I just want to give a shout out to the young man who helped me with my Uhaul reservation on Thursday Sept 29th. Sorry I don’t remember his name, but he was an awesome person to work with when I came to pick up the van and upon returning it too. Great asset to the company!

Rating:

1.0

They gave me a truck with no window wipers. They asked me to bring it back and give me a different truck without changing the paperwork. And than it was hard to return the truck and they was close to day I returned and he said they would be open. So I had to just drop it off on the lot and wait to here back from them. O and I was on the phone with Customer service

Rating:

5.0

If I ever need a uhal in the near future I will come back here Good customer service the process to set up was fast and easy

Rating:

3.0

The van had broken glass in the cargo area

Rating:

4.0

Yes for the digital pick up and return the hours of the office are limited

Rating:

1.0

Make sure tires are properly inflated. Make sure the seating does not smell like body odor. Make sure customer does not need to vacuum pet hair stuck to chairs before renting. Make sure all parts of car is clean. Had to disinfect entire van. Wipe down all doors, seats, dashboard, and cup holders. Everything was filthy dirty and full of dirt and garbage and sticky debris. Pet hair all over chairs. All key locks were set to open passwords. Key was not in key box when customer reserved it.

Rating:

1.0

No help, and most of the help did not know what they were doing. It took me an hr to get my trailer After I spent an hr and 20 min on the phone the day before doing all the same stuff on the phone it messed my whole day up.

Rating:

3.0

Very nice staff.

Rating:

3.0

Have tech support fix the glitches in the system. It took me 44 mins to return the equipment and the only option was to do it online. The system kept kicking me out to restart after entering all my info. My location is always on, the system continued to say turn on location. Waited on hold 53 mins for assistance never answered. I arrived 1 hour and a half early, and yet the whole experience almost made my return late.

Rating:

2.0

The electronic check in process was a mess and took my partner and I nearly an hour.

Rating:

1.0

The truck was really dirty inside. They ultimately charged me about 50 miles more than I actually drove. And charged me for fuel even though I returned it with more fuel than when I took it. Pretty blatant fraudulent business activity. When I brought this up to them, they said there was nothing they could do and gave me a number to UHaul. Thankfully I took before and after geo/time tagged photos of the speedometer. Avoid these folks.

Rating:

1.0

The truck I was given was disgusting inside the cab. It looked like someone had been living inside it. The A/C didn’t work, the location was very strange. I’d like a refund

Rating:

1.0

Didn’t get blankets I ordered was not able to use 24/7 truck pickup / drop off, which resulted in staying on hold for two hours and wasting my time, being late to moving. Then I was charged twice for the rental

Rating:

1.0

They did not have the trailer I reserved. The guys working were solid and set me up with a different smaller one but I was not able to move everything I needed to with the smaller trailer. I think my experience with u-haul was bad not so much the pick up place

Rating:

4.0

The staff here was kind , polite and very attentive. I was able to go there, check in and be on my way. The best and fastest experience ever. Thank you.

Rating:

3.0

I would not recommend your company to a friend, simply because when the reservation was made the night before everything I reconfirmed with the customer service representative came to be not accurate. We set the pick up for a location that come to find out they didn’t do overnight pick up. She also told me that the reservation was in my name and she only needed the name of the person driving to add them to the record. But when we called to find out why we couldn’t find the keys we were told that the reservation had to be remade in the drivers name. My original reservation was for 3 AM at the Maplewood location and I ended up not being able to get the van until 415AM at a location in St. Paul.

Rating:

1.0

Tried to rent from another location and they were unable to find my reservation. Assistant manger helped me find a trailer at a different location. Tried to call and confirm and phone number out of order. Went to the location and was told there internet was down because they didn’t pay the phone bill. Had do transaction on cell phone. Left with no paperwork in hand. Not what I would expect from a large company like this.

Rating:

1.0

Choose a better location, the person who helped us was sleeping in the office when we got there and was very unhelpful the entire time.

Rating:

1.0

Rockstar Auto was/is a blight on the UHaul company brand. The location does not even come up on Google Maps and the stated address is Not where the office is located (the actual location is down he street and around the corner from the stated address). Rockstar Auto does not have a customer service counter. Just a covey office in an old building which you have to press a buzzer and be let in to. Rockstar Auto doesn't even have a functional printer, any of the literature or even covers for the rental agreements. Rockstar Auto has none of the rental moving supplies like dolleys, boxes, shrink wrap, or even moving blankets which were pre ordered online. I had to go to another UHaul location ( the one which I had originally requested for rental pickup) to get the moving supplies that I had ordered. Rockstar Auto made me put the trailer on the towing vehicle and did not even inspect the attachment ;which is contrary to all the other experiences I have done with UHaul. I believe that UHaul company should cease contracting with Rockstar Auto and completely dissociate itself from Rockstar Auto since it gives UHaul a bad reputation and has significant safety and liability concerns.

Rating:

1.0

The vehicle was difficult to find - the instructions in the app were inaccurate, and I had to drive around for a while to find it. The van was very dirty when I picked it up, and the dash indicated it had a tire with low air, which also made it impossible to read the odometer until I figured out that it flashed whenever I turned on the ignition - which I then had to do several times to get a reading and a picture. When I went to get the key, it wasn't in the designated lock box. The app told me to go inside the pickup location, which was extremely messy and not professional in the slightest. I was extremely unimpressed all around. It makes me very wary to use U-Haul's online reservation system again, and I definitely won't be renting at this location again.

Rating:

1.0

Rented a dolly. Truck didn't have a dolly so had to take it from another truck. As I was returning the keys into the drop box. Some guys approached me aggressive asking what I was doing. I told him I just drop off the keys. He was not happy and said I can't do that and that he needs to check out the miles and gas first. I use the website to check in and check out, didn't want to deal with anyone. But he just gave me a attitude and walk away. I think he works for the dealership there

Rating:

3.0

Drop off location a little confusing to locate no one there to assist only by phone

Rating:

1.0

The rental place was horrible. They weren’t in office for 15minutes. Just a 6 ur old girl sleep on couch for 15 minutes The dolly did not have a strap so it was useless. He asked me to park truck for him so he don’t have too. It was all bad

Rating:

4.0

The young man who helped us was very busy and working alone but he still did a great job. He was polite and helpful, something you don't often see anymore.

Rating:

5.0

It was perfect. Clean, efficient, kind. An excellent away to I rent a van for a few hours. Thank you.

Rating:

5.0

Really didn’t find anything wrong with the service..

Rating:

3.0

Must enter facility on back street, not listed address. Difficult to tell location at night. Key drop box was wide open with no lock on it.

Rating:

4.0

Everything was fine. The truck was clean and worked as it was suppose too.

Rating:

1.0

The young black guy that's working there is very rude smart aleck I would never come back to that store again the University Avenue store in Midway

Rating:

5.0

The service was great!

Rating:

5.0

Very friendly attendant who checked in our equipment.

Rating:

3.0

Staff was late by 30 mins but went through the check in just fine. There were also a ton of uhaul moving blankets in the truck.

Rating:

1.0

the truck smelled like horse poop

Rating:

2.0

Have more professionalism with the employees, make sure they go over everything that the customer needs to know and what will be paid, even if they’ve used the company before

Rating:

1.0

I stopped my moving because the truck shook so bad in the front when you hit the brakes at 55mph that doesn’t feel so good. If they didn’t have my card on file I don’t think I would have paid you guys

Rating:

1.0

Keys were not in the correct lock box for contactless pickup. Had to wait for the other renter to show up and switch keys.

Rating:

5.0

Impossible to find but the people there helped me out big time and we're really cool.

Rating:

1.0

Your 24/7 service is god awful. Trying to get the truck checked out online and over the app is one of the most confusing, broken systems I have seen. I had scheduled pickup at 8 am. I was in the lot sitting next to the truck at 8 am and your website wouldn't update saying I was in the correct location until after 9 am. But it still counted that hour as part of my rental. Thankfully I didn't need that hour, but wasting time due to a bad system on your part is not cool.

Rating:

2.0

Nice customer service, but location was a mess and pretty sketch. Truck reeked like cat pee and cigarettes.

Rating:

5.0

No problems

Rating:

4.0

This location on google maps points to the inside of a warehouse. There was white dog hair in the cab.

Rating:

5.0

I think the customer and the rental agent should examine the vehicle condition together before the customer leaves, rather than just have the customer review photos from his phone.

Rating:

3.0

Did not have reserved quantity of blankets on-hand.

Rating:

3.0

I was double charged on my credit card and that needs to be resolved.

Rating:

2.0

I did not interact with anyone because I dropped off when they were closed. But they have no signs, and the return was very confusing.

Rating:

5.0

Seemed to be stuck in approval pending at check-in - person on-site went inside to process approval

Rating:

2.0

The Uhaul check in process was incredibly time consuming, overly complicated and frustrating. It took over a half an hour which cut into our already short rental time. Highly disappointing. Would reconsider using U-Haul in the future due to the check-in process.

Rating:

1.0

No one was there; I dropped it off early, about 8:00. While there I called the number for Rockstar Automotive, but got a recording only; the recorded message just says "leave a message" without identifying the business so I could not really tell if it was the right place. I tried, as instructed, to use the U-Haul website, which started to work but when it got the place where the app wanted to confirm my location it could not read my location, even though I followed the instructions to let the U-Haul app have my location. BEcause I had a plane to catch I could not wait around. I had my husband call through the morning, then called Rockstar when I got home. No answer, ever. Late in the afternoon I called U-Haul. Waited nearly an hour on hold (after being told my approximate wait time was 15 minutes). When I finally spoke to a person (who was very lovely and helpful), she could confirm that the truck had not been checked in, had only the number for Rockstar that I did, but told me that she had put in a notice for them to call me when the truck was marked received. I did, the following day, get an email confirming that the truck was checked in, but nobody called me. Not only was the wait time on the phone nearly an hour, your hold music (if it can be called that) is horrible.

Rating:

2.0

After calling and confirming after hours pickup the code for the key box was not provided. Luckily, I presume an employee drove in and gave me a phone number to call. Three phone numbers later I talked to a U-Haul employee I believe, and did get the code. The bind I got into was the storage unit I needed to empty out closed at 9pm and loosing about 90 minutes trying to get the truck was frustrating. This is the first time I had difficulties getting a truck and I have used U-Haul numerous times in the recent past.

Rating:

1.0

I picked up the truck and and I end up putting more gas in then it had in it when I first picked it up then she still charge me an extra 1450 for gas she tried to tell me it was full when I picked it up and that was a lie because it wasn't even on the line right before. I picked up the truck I didn't even go that far it cost me $30 in gas just to go from 619 Mendota Street went to 1166 Hazelwood off of Maryland it's like 5 minutes away from my house so was not happy I felt like they took advantage of me and overcharged me for gas I have a truck myself and $10 last me all day I can understand if I was going across town but literally it's 5 minutes away and to charge me 1450 after already put $11 in gas in is crazy