Comentarios del cliente para Rockin R Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Rockin R Self Storage

Grado total:

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Melissa G.
Grado:

El cliente no dejó un comentario.

Robert C.
Grado:

El cliente no dejó un comentario.

DONALD C.
Grado:

El cliente no dejó un comentario.

DONALD C.
Grado:

El cliente no dejó un comentario.

Jacqueline H.
Grado:

When picking up late they need to a just time difference. Should have been 30mins late but charged a hour $59.00 was not told about the time to drop off.

James B.
Grado:

The associate working today, came right outside when we pulled up. He unhooked our trailer and let us get on our way.

robert T.
Grado:

Very helpful and friendly staff. Thank you!

Joshua C.
Grado:

Wasn't really a fan of being charged for the full mileage when I accidentally put more gas in the truck then what it started with, basically got charged extra money due to this but I guess enjoy your free gas at my expense? Meh, it was ok at best, the cabin of the truck was a little messy when I got into it, there were some candy wrappers about it but it was fine other than that. All in all, it's probably a one time use location, I dont see myself going back to that specific uhaul location again, staff was nice though.

Nicole B.
Grado:

Overall the process was surprisingly simple. I had to reach out to customer service and they were helpful also.

Spencer B.
Grado:

El cliente no dejó un comentario.

Amy C.
Grado:

El cliente no dejó un comentario.

Ronny M.
Grado:

El cliente no dejó un comentario.

Susan L.
Grado:

My original reservation was for 12/21/19-12/25/19. When a customer makes a reservation (especially when it's done 3 months in advance), then the item they reserved should be available on they day they requested. UHaul called me the day before we were to pick up the trailer and told me the size I reserved was unavailable at that location and the nearest one to me was a 35 minute drive away. We then decided to upsize the trailer and could pick that up at our original location. I didn't have the address of my original drop off location on me and they didn't have any in my city listed on their computer. I was told it wasn't an issue and to drop it off where I had picked. That wasn't the case.

Melinda H.
Grado:

El cliente no dejó un comentario.

Richard J.
Grado:

El cliente no dejó un comentario.

Jon B.
Grado:

This location was great to work with. The staff was friendly and very professional. I will rent from this location in the future.

Terry H.
Grado:

El cliente no dejó un comentario.

Scott G.
Grado:

Trailer was clean but the tires were well below average for a 500 mile trip that took us through the middle of nowhere. I was very concerned that the tires would not make it. I reported it to the drop off location.

Everet K.
Grado:

Location good and convenient. Return process no complications or delays, getting the job done.

Karston O.
Grado:

El cliente no dejó un comentario.

Kyla N.
Grado:

El cliente no dejó un comentario.

Malcolm C.
Grado:

El cliente no dejó un comentario.

Glenn B.
Grado:

El cliente no dejó un comentario.

David B.
Grado:

fast friendly and helpful. very good experience with this rental.

Marvin H.
Grado:

El cliente no dejó un comentario.

Bryson W.
Grado:

El cliente no dejó un comentario.

Ryan K.
Grado:

Tow dolley was not inspected properly before I picked it up. The fender welds were broken which resulted in the fender flying off 16 hours into my trip. The service was great but more care needs to be taken during the inspection process prior to renting vehicles and trailers.

Kenet R.
Grado:

El cliente no dejó un comentario.

carol F.
Grado:

Very nice and clean office.

Martha G.
Grado:

El cliente no dejó un comentario.

randy H.
Grado:

Rockin R was great and helped me out of a jam caused by the UHaul dealer in Hereford, TX (1315 E Park Ave, Hereford, TX 79045). I called this dealer on Thursday afternoon to reserve a trailer to move my daughter to her first apartment. I gave the man all my info, including my phone number. I never received a call or email about my contract. They were closed on Sunday, so I could not call about it when I realized they had not followed up. Showed up Monday morning at 8:00, and sure enough, no reservation and no trailer. It was like I never called. SO, instead of getting the trailer I called about 4 days ahead of time, I had to drive another 60 miles round trip to get a truck from Rockin R in Canyon. No trailer was available. That cost me an extra $220. I had to move her that day, so I had no choice. I am appreciative of Rockin R for the truck - it saved us a lot of grief that would've been caused by the Hereford dealer.

George P.
Grado:

El cliente no dejó un comentario.

Tracy C.
Grado:

El cliente no dejó un comentario.

YESSENIA AND A D.
Grado:

They neglected to inform me there is a “wrong destination charge” but in their defense they are to make money for UHAUL The UHAUL REP ALSO NEGLECTED TO MENTION the extra charge over the phone when I asked if I could drop off a town ahead of my original town (less miles & a day early!) She even mentioned how we can drop off after hours BUT NEVER MENTIONED THE $300 “wrong destination charge” Not to mention I did drop off my truck at my original destination a day early so why would I drop off the carport a the difference location for an extra charge when I was gonna drive to my final destination? In others words contracts & UHAUL reps miscommunicate these fees! UHAUL CUSTOMERS BEWARE

Terrell M.
Grado:

El cliente no dejó un comentario.

ANIKA P.
Grado:

El cliente no dejó un comentario.

BRANDON M.
Grado:

Allow drop off of rented items at other local stores on an in-town rental. I had to drive 20 miles out of my way to pick up a trailer, and could have dropped it off 2 miles from my house, but that would have cost for a one way trip.

jackie H.
Grado:

Went above an beyond. Forgot items in cab of truck, they met us on a Sunday to get them after dropping keys in door.

Brian C.
Grado:

El cliente no dejó un comentario.

Junior M.
Grado:

El cliente no dejó un comentario.

Sheldon J.
Grado:

El cliente no dejó un comentario.

Katie S.
Grado:

El cliente no dejó un comentario.

Robert C.
Grado:

El cliente no dejó un comentario.

Toby M.
Grado:

No hassle. No problems. Good location.

DARLENE C.
Grado:

El cliente no dejó un comentario.

John M.
Grado:

El cliente no dejó un comentario.

Aaron V.
Grado:

El cliente no dejó un comentario.

Stuart S.
Grado:

El cliente no dejó un comentario.

James M.
Grado:

El cliente no dejó un comentario.

Barry R.
Grado:

El cliente no dejó un comentario.

micheal G.
Grado:

El cliente no dejó un comentario.

Robert S.
Grado:

Polite, knowledgeable and friendly personnel. Good advice on travel, speed and loading. They had everything I needed for the trip.

Jill W.
Grado:

El cliente no dejó un comentario.

Rockinr R S.
Grado:

El cliente no dejó un comentario.

KYLA N.
Grado:

El cliente no dejó un comentario.

Ron M.
Grado:

El cliente no dejó un comentario.

Danny A.
Grado:

El cliente no dejó un comentario.

Timothy R.
Grado:

The U-Haul was great! Vehicle worked well and it made the move smooth. The owner of the shop wasn’t very professional. I was having trouble with the lock and I called the number given. The gentleman in the phone didn’t seem thrilled and they called the owner out there. He arrived and undid the lock and was very rude and condescending towards me for having difficulty with the lock. Yes he was able to unlock it without any problem but I still feel there should be a level of professionalism even on weekends when you are off. If you didn’t want to deal with people on weekends you shouldn’t offer that as an option.

Deborah O.
Grado:

El cliente no dejó un comentario.

Tristan M.
Grado:

Turning in the equipment wasn't a problem. The personnel was courteous and showed respect and dignity in the workplace.

Jamie P. | Reservación |
Grado:

The accessibility to do everything online was convenient and perfect for my schedule.

LORRI H.
Grado:

El cliente no dejó un comentario.

Tamara L.
Grado:

El cliente no dejó un comentario.

Wayne P.
Grado:

The billing was incorrect. Not sure where the disconnect was, but I was charged $30 for "towing insurance" that I had declined and then when the charge came through, I was billed another $9. So I was only supposed to be billed $60 and the actual charges came to $99.

BROOKE J.
Grado:

El cliente no dejó un comentario.

Kathy H.
Grado:

I did the self check in but I had to call the 800 number and talk to Alexander. He is the personnel I’m rating in this review

Steve B.
Grado:

Too expensive but so is every corporate entity on the planet.

BROOKE J.
Grado:

El cliente no dejó un comentario.

Clinton M.
Grado:

El cliente no dejó un comentario.

Elie G.
Grado:

The representatives at the location in Texas had some of the best customer service I have ever seen. Unfortunately, your pricing for me to have to rent the trailer for 4 days and have to pay almost $400 for a 6 hours trip is ridiculous. While I love the customer service, I am going to have to think twice before I rent a U-Haul car hauler from out of state again!

DAWN P.
Grado:

El cliente no dejó un comentario.

Michael G.
Grado:

Horrible experience. I had to drive from another town to get this trailer as my reservation in my town was changed and given to someone else. Will seriously consider not using uhaul ever again.

Randy A.
Grado:

El cliente no dejó un comentario.

Chris C.
Grado:

Fred and Donnie are always a pleasure to work with.

Sheldon J.
Grado:

El cliente no dejó un comentario.

lysbeth M.
Grado:

El cliente no dejó un comentario.

Brad B.
Grado:

El cliente no dejó un comentario.

michael K.
Grado:

Friendly staff.

Nancy M.
Grado:

El cliente no dejó un comentario.

Ryan M.
Grado:

El cliente no dejó un comentario.

Roger F.
Grado:

El cliente no dejó un comentario.

Ponciano M. | Overall Experience |
Grado:

Would rent again

rose B.
Grado:

El cliente no dejó un comentario.

mario V.
Grado:

The guy dint listen to one word i said. Over charged me and when i called him because he wasn't there when i got back w the truck after only one hour of using it he gave me a bs story. Im still waitng for him to call back. Im greatly dissatisfied w the service i receiced today. Never again.

Teddy F. | Overall Experience |
Grado:

Thank you Fred for everything you did to help me with my move. You were extremely helpful and always very kind. I truly appreciate everything.

Paul M.
Grado:

Staff was very friendly and helpful. They hooked up the trailer and made sure that lights were all operational. If I were in that area and ever needed a rental trailer or truck, this is the location I would choose.

DANIEL A. | Overall Experience |
Grado:

It was convenient storage for us while we were in between homes

John E.
Grado:

El cliente no dejó un comentario.

MICKEY U.
Grado:

El cliente no dejó un comentario.

jeff j. | Overall Experience |
Grado:

Employees are friendly and helpful

Jared M.
Grado:

El cliente no dejó un comentario.

LeAnna B.
Grado:

El cliente no dejó un comentario.

LINDA R. | Overall Experience |
Grado:

Very clean and well maintained. Staff very friendly and helpful. Would use again.

Billie M.
Grado:

Fred was very knowledgeable and helpful. When I explained my troubles at the pickup location, he apologized on behalf of U-Haul.

Stephen R.
Grado:

Since this is a small stripmall, more information about where to leave the equipment should be provided. This storage company has 3 locations. Notes that I can leave the equipment at another location (with more room) would be helpful.

Shawna S.
Grado:

The gentleman who was on-site was incredibly nice and very helpful.

Jerry I.
Grado:

Thank You!

Patrick L. | Overall Experience |
Grado:

The staff at this facility are top notch. Very friendly, helpful and accommodating. I would highly recommend them.

joni M.
Grado:

Hauled the trailer across the country, was easy to haul, loaded it was quiet. Dropped off at different location.

Harry P.
Grado:

El cliente no dejó un comentario.

Michael P.
Grado:

El cliente no dejó un comentario.

Paula B.
Grado:

I returned the truck on Saturday so no one was there. That’s why I can’t rate the location! I appreciated being able to return the truck online!

Estelle A.
Grado:

El cliente no dejó un comentario.

MICHELLE C. | Overall Experience |
Grado:

Appreciate the friendly customer service.

Cassidy B.
Grado:

Friendly staff! Clean trailer! Highly recommend!

Richard P.
Grado:

El cliente no dejó un comentario.

Anthony B.
Grado:

Nothing to improve really great and quick in and out the door

Lori N.
Grado:

El cliente no dejó un comentario.

No reviews have been submitted for this location.

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