This is the absolute worst experience I ever had. First of all they over charged me when I first started with them. Then when I finally went to get my stuff they had a double lock on my storage unit even though I always paid on time. Then the man Isaiah couldn't find a key to unlock it and didn't even have an extension cord to cut the lock off with the electric saw. There were no lights working in the facility we had to use flashlights. The man in charge Isaiac just blamed other people for everything that went wrong which is so unprofessional from the man in charge. On top of all that. My storage unit was rat infested. Most of my belongings were ruined with rust water and rat feces. I am definitely reporting them to the better business bureau. This storage unit should be shut down for good.Michaelleen S. | Overall Experience
Customer Reviews for Rockford Storage
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
DO NOT RENT WITH THIS FACILITY. It is very uncommon that I leave a poor review, but I have had nothing but dissatisfying service since the facility came under the new management of Ms. Todd. In the long run, I have spent more money, time, sand stress than the discounted rental fees here are worth. Seriously- spend the extra $20 monthly to store your things elsewhere.Hailey S. | Overall Experience
This facility should be SHUT DOWN Period!! The owner/manager is rude and extremely unprofessional. She yells and truly has no regard for customer service. The facility is dirty, lighting is dim and the elevator has been broken the entire time I was renting. The hours change everyday. You just get lucky some days to find the facility and the office open. I left over 20 messages and traveled from out of town to no avail. The minute I discovered the facility was open one day on March 24 I rented a truck and removed every item out of my 2 units. This is a customer who was paid up and feed up with bad customer service. Do Not Spend your hard earned money here! I normally don't take surveys but this one is a cautionary tale: too good to be true. You pay cheap rates you get bad service BEWARE of Rockford Storage on Short Street Elm Rockford Il.Elizabeth B. | Overall Experience
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