I paid for a dozen blankets and a large hand truck, was told they were in the back of the truck. Got to destination and had neither. Second day in a row this happened but two different pick up locations. Very frustrated.JOHN H.
Customer Reviews for Rocket Performance
(Distribuidor de U-Haul del vecindario)
Madison, AL 35758
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- mar.: 12 p. m. - 5 p. m.
- Mié. -vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I am really glad I found this location. The staff was very friendly and knowledgeable. This will be my go to location for U-Haul rental. No recommended changes.JEANNETTE M.
The drop off location guy was understanding of our situation and didn't charge us for being late when we clearly paid for the extra days. If he wasn't halfway decent we would of been charged alot more. Plus my quote originally quoted ended up being $300-$400 more than it should have been. Not a happy customerJames M.
El cliente no dejó un comentario.Chris H.
Great service, very friendly and professional help. This location was able to accommodate my immediate request and I'm very thankful for themGary D.
Add some gravel to parking to mitigate mud.Charles J.
Everything is just in a really muddy parking lot with no clear direction on where to go or what to do.Chris H.
Check engine light came on about 1/4 of the way into my trip. May be due for an oil change.LANCE H.
Staff was great and very helpful. I would definitely recommend this location.John A.
El cliente no dejó un comentario.JACOB G.
El cliente no dejó un comentario.BRITTANY S.
El cliente no dejó un comentario.Tim M.
El cliente no dejó un comentario.Francis W.
El cliente no dejó un comentario.TABITHA W.
El cliente no dejó un comentario.Andromeka M.
El cliente no dejó un comentario.AARON T.
El cliente no dejó un comentario.OLYMPIA V.
El cliente no dejó un comentario.Samuel R.
El cliente no dejó un comentario.SANDRA W.
This has to be one of the best locations I have ever dropped off a uhaul trailer. There was plenty of room to drop off the trailer and it will probably be the location I rent from if I need to rent equipment locally. Even though o dropped off after dark, there was enough light to do what was needed and the parking lot was large enough you could turn around without even having to back the trailer.Aubrey W.
I had two drop offs, one for a trailer (Wednesday at 3:00pm) and one for the truck (Tuesday at 9:30am) and neither time was there anyone there to assist me. You'd think a business would be OPEN at these hours.Christopher H.
El cliente no dejó un comentario.SHARON P.
Very nice people running the show. I would wholly recommend the place!Tamara T.
El cliente no dejó un comentario.JOHN G.
Personnel were very helpful and accomodating.BRIAN LEIGH W.
Extraordinario servicio al clienteLowell F.
El cliente no dejó un comentario.Mikah H.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Lowell F.
After hours drop off just needs to have a little more lighting in this location.Myra C.
El cliente no dejó un comentario.Joseph D.
El cliente no dejó un comentario.April D.
El cliente no dejó un comentario.Tim B.
El cliente no dejó un comentario.JOSEPH M.
El cliente no dejó un comentario.raymond D.
Trailer was mechanically sound however could use a repaint. Whenever anything touched the exterior it left white residue all over your body, cargo and clothes. Other than that it was excellent!Frederick C.
El cliente no dejó un comentario.LOGAN T.
El cliente no dejó un comentario.MARCUS G.
El cliente no dejó un comentario.Shelly S.
El cliente no dejó un comentario.JUDITH N.
Very satisfiedGARFIELD T.
El cliente no dejó un comentario.MICHELLE O.
El cliente no dejó un comentario.BRITTANY M.
Was charged an extra day when I should not have been.Alva B.
El cliente no dejó un comentario.JODY C.
Wait area hot uninviting Staff? Hard to locate Very impersonalroxanne L.
Wouldn't recommend this location, but it was convenient. Way to dark and dirty. Need a paved area, but still okay to drop off if it's daylight. Otherwise, be very careful.Bobby A.
El cliente no dejó un comentario.Fred M.
Have the necessary rental equipment available like dollies, floor runners, etcDAVID S.
Not like any UHaul place I have rented from in the past. Not a professional place at all. I will not rent from this location again.Gregory R.
El cliente no dejó un comentario.Kathleen K.
My trailer was not available and had to wait over 2 hours to get oneMario D.
Nothing, the whole experience was very easy. andYughonda D.
El cliente no dejó un comentario.Tiffni B.
El cliente no dejó un comentario.Goverdhan G.
Could use better lighting. Was not clear where to park vehicle. Otherwise it was just fine.DACODA B.
El cliente no dejó un comentario.Terrence S.
It's urged a set of pads and the location that I picked it up from only had half of a set. However, the biggest issue I have with you Hall is that there was no Jack on the hitchton. I had to get help to lift the hitch off the ball when it was empty to drop it off.Leo B.
Truck did not drive well, needed proper maintenance. It also leaked water when we traveled in the rain and this ruined my mattress.DWAYNE S.
El cliente no dejó un comentario.TERRENCE C.
The inside drivers side floor in the cab was muddy. But the yard there truck was in was muddy so there was no way to not get the floorboard muddy I would say. No problem. We were in and out in no time.JEFFREY S.
El cliente no dejó un comentario.Killeen R.
Attendant was respectful and helpful. I would recommend not burning trash near the trailers. My hands were covered in ash after attaching the trailer to my vehicle. However, the attendant was helpful by allowing me to wash my hands and even provided GoJo hand soap.STEVEN Q.
El cliente no dejó un comentario.CLARK S.
I scheduled the trailer pickup from a nearby location but they sent me to another one a few miles away. Looks like the "preferred" pickup location has little to do with where the actual equipment is located. Not a big deal but I'm surprised the reservation software couldn't tell me where to go for the pickup.Rob S.
Nobody explained the drop off instructions, so we turned the key in before realizing we had to log anything online. So then they charged an extra $20, and I was charged twice. They didn't know where the key was, was still cleaning it, and acted clueless as to how the process should go. Very unimpressed. When I called the 1800 number, I waited for 40 minutes and never got an answer. So now I'm not even sure how to get my money back for the extra charges.John S.
El cliente no dejó un comentario.DOUGLAS R.
Have assigned equipment positioned so customer can hook up to Hauler. Have people on site to move equipment around. Another customer moved trailer so I could get my trailer. I did online checkin and still took 45 minutes to leave the site. No on gave me any instructions on equipment. Terrible, terrible service.Danny W.
The confirmation email actually gave the address of a different location. If I had not called to alter my reservation I wouldn't have known. Why didn't my confirmation email have the correct address? I understand the need to change the location but just let me know!JENNIFER J.
Probably my best uhaul experience. Very knowledgeable and helpful. This location will be my choice for my future needs.Sarah P.
El cliente no dejó un comentario.Doreen C.
El cliente no dejó un comentario.MORGAN M.
Originally reserved a Uhaul at Mini Storage 7606 Madison Blvd, Huntsville, AL 35806. I went to pick up truck at this location and was told at the Mini Storage facility that the truck was at this Rocket Performance center instead. Uhaul never notified myself of the change. Because I had to drive further and had difficulty finding this facility, my overall move cost more money due to having paid for movers by the hour, 85.00, who were waiting for myself to get back to moving site while I was trying to find the new pickup location of Uhaul truck. If it were not for the Joey, the gentlemen who runs this Rocket Performance facility calling myself to see where I was, I would have lost more time trying to find it. Joey was very professional and courteous throughout the process.MICHAEL P.
Oh boy, where do I begin? Well first off we tried to reserve a truck for Sunday. We never got that truck because your website and phones were down for over 8 hours. So, for Monday when I had to be out of our house by 12pm, we attempted to rent a truck again. It was reserved for 7am. I arrived and attempDavid S.
El cliente no dejó un comentario.Lorin M.
When equipment is rented on line ensure equipment t is actually available. Ordered a 10 foot, bumped up to a 15 foot, that was for local use only, so eventually ended up with a 20 foot. All at the same rate as 10foot.SAMUEL T.
El cliente no dejó un comentario.DENNIS T.
Dirty truck, did not return calls from messages, tried to rip me offADAM H.
Friendly and knowledgable staff. Plenty of equipment to chiose from.DENNIS T.
El cliente no dejó un comentario.KENNETH J.
El cliente no dejó un comentario.DANNY H.
El cliente no dejó un comentario.cameron S.
Rented a dolly first one was mest up. The second one the straps were mest up but didn't find out till we tried to hook on the car. They were rusted and didn't work. Please check the item when returned to make sure it works.STEVEN E.
The location at Rocket Performance was very good, large parking area and very helpful staff. The issues are with the city's road construction near the entrance... but that is not a U-Haul issue, it's simply road construction.Bert N.
Pave your parking lot. Had to wade through mud to get to trailer. Original reservation location was not where I had to go to get a trailer. No notification was sent letting me know to go elsewhere.Dane R.
El cliente no dejó un comentario.DONALD H.
Drop off location was terrible and no instructions on where to place the key. The location was hard to find, very dark area without adequate lighting and no visual signage as to exactly â€œwhereâ€ to park the truck.KRISTY K.
El cliente no dejó un comentario.Nicholas R.
El cliente no dejó un comentario.Erica G.
Signage! This location was not easy to locate because it's behind warehouses and there was no signage from the road (that we saw) that directed us to go to the back side.Major B.
El cliente no dejó un comentario.benjamin P.
Great service. Very responsiveCasey B.
El cliente no dejó un comentario.Cynthia Y.
The wiring on the trailer I rented was damaged and had been jury-rigged by someone. It worked when I pulled out from the rental location, but the jury-rigged "repair" fell apart on the road and wore part of the wiring completely off. I found the damage at a fuel stop. I later stopped at an auto parts store to purchase electrical tape & wire cutters to make my own jury-rigged repair, which still looked good by the time I dropped the trailer off. The drop off person was busy, so I didn't have a chance to explain & show her what I had to do to get home with functional trailer lights.Robert V.
Nothing everything was great. Joey was awesome. He helped me when I had issues with my online order. Very professional.Raymond T.
El cliente no dejó un comentario.ROE C.