Customer Reviews for Rocket City Storage
(U-Haul Neighborhood Dealer)

319 reviews

11101 Hwy 231 431 N   Meridianville, AL 35759

(256) 270-4159

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 8 am - 4:30 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 12/24/2021: 9:30 am - 1:00 pm
  • 12/25/2021: Closed
  • 12/31/2021: 9:30 am - 1:00 pm

Services at this Location:

Contact Us

(256) 270-4159

11101 Hwy 231 431 N
Meridianville, AL 35759

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 8 am - 4:30 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 12/24/2021: 9:30 am - 1:00 pm
  • 12/25/2021: Closed
  • 12/31/2021: 9:30 am - 1:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ALICIA H. 
Rating:
5.0

Trailer should have been clean inside. I ended up cleaning it

EDWARD M. 
Rating:
5.0

Fabulous place to keep your stuff!

Tommy B.  |  Overall Experience 
Rating:
5.0

Being indoirs with temperature/humidity controlled protected our items from mildew or danage from excessive heat. More than satisfied.

David H.  |  Overall Experience 
Rating:
3.0

Fast service

DENNIS W. 
Rating:
5.0

They were very helpful and professional. I will be doing business with them again!

Jerry T. 
Rating:
5.0

Nothing at all it was very clean and the employees was very nice.

KHADIJAH H. 
Rating:
5.0

The app would not let me upload pictures to return my truck after hours. I tried to make it work for 45 minutes, however I was never able to complete the return. I had to go through my browser and log into my account and complete the return that way. It was frustrating however everyone I interacted with was very pleasant.

Fernando M. 
Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

Jamie Z. 
Rating:
5.0

Nice, professional staff.

TRAVIS B. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY L. 
Rating:
5.0

Outstanding customer service!!

JERRY T. 
Rating:
5.0

Maye drop very easy.

stella S. 
Rating:
5.0

Customer did not leave a comment.

Norman H.  |  Overall Experience 
Rating:
5.0

Drop off was confusing since no one was there, but it all worked out.

MARCUS E. 
Rating:
5.0

Great staff and the facility is very clean. The units are affordable and accessible. I would recommend Rocket City Storage if you are looking for a nice place to store your items!!

Michelle R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA C. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Nothing. Everything was good.

SHIRLEY M. 
Rating:
5.0

Customer did not leave a comment.

kirk B. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Can't think of anything at this moment that can be improve on.

David W. 
Rating:
5.0

The lady at the front desk ( Teresa ) was very sweet , kind and helpful .

FELICITA M.  |  Overall Experience 
Rating:
5.0

We stored our RV in this facility since they opened. We were always very satisfied with both the facility (accessibility, security, cleanliness) and the service. I would readily recommend Rocket City RV to my friends or anyone else. I wish them great success.

Robert M.  |  Overall Experience 
Rating:
3.0

Scanning of the Driver's Lic on the phone and then in the office prior to pick up the truck was a bit much. The picture of the lic should be enough.

Ben C. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S.  |  Overall Experience 
Rating:
1.0

Air conditioner on truck did not work

PATRICK S. 
Rating:
4.0

Make it to where you can rent tow dolly for an hr instead of 24 and make it cheaper for the hr use

MICHAEL V. 
Rating:
5.0

Computer system response was DEPLORABLE, system slow and glitchy. Took an hour to check out because of computer issues.

Shareef H. 
Rating:
5.0

Everything from the employees to the truck were wonderful.

JACQUELYN M. 
Rating:
5.0

Customer service was great. Very Friendly. Will use again. Thank You

Carol D. 
Rating:
4.0

The truck I rented had a smell of cigarette smoke in the cab. Noticed it because I am a non smoker.

Jerry H. 
Rating:
4.0

The two ladies at the desk are a treasure! Very pleasant and helpful. The truck I rented was beat up on the outside but clean on the inside. Overall it was a good experience

Nelwyn W. 
Rating:
3.0

After two hours of driving from Huntsville to Washington DC, the air conditioning stop working. I drove 26 hours in total. So, 24 hours of my driving on temperatures over 90o without air conditioning. The mechanical service was suck…! Not even an apologize…U-Haul was too quick to collect the money but not to resolve the problem.

FELIPEALEJANDRO S. 
Rating:
5.0

Customer did not leave a comment.

Walter A. 
Rating:
5.0

Miss Brenda was great and really helpful with my needs.

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

Phil G. 
Rating:
5.0

Brenda did an amazing job taking care of my needs! She took time to make sure my vehicle was equipped with the correct wiring harness leading into booking my reservation, helped to properly connect my rental the day of pickup, and provided a safety inspection before I departed the rental center. Like I said, “Outstanding customer service and support!!!”

SCOTT H. 
Rating:
2.0

The truck was NOT properly maintained and I had to put oil in it because it kept losing oil pressure. It was the only truck that was available in the size I needed. I reported the problem at once. I wasn't even offered a refund for the cost of the oil I had to purchase.

Margaret K. 
Rating:
5.0

Trailer had mulch or some yard debris in it at pickup. Wheels are rusty with base material/metal flaking off.

DUANE G. 
Rating:
1.0

When returning the vehicle I had to honk loudly to prevent an employee from backing into me even though I was at a stop. I then went around the vehicle to park. So I went from a complete stop and moved about thirty feet. When I went in to check out I was accused by the desk clerk of speeding thru the parking lot. It's unclear how that is even possible in a 15' truck from a complete stop. Especially when I was working to avoid an accident that an employee of this facility was about to cause. Will never rent from again

TRACY J. 
Rating:
5.0

The ceiling leaked in the truck. I notified the Uhaul people and submitted a claim.

ANNA H. 
Rating:
5.0

Teresa was very pleasant and helpful in the process.

Randy A. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

Very good customer service

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany S. 
Rating:
5.0

Customer did not leave a comment.

tiffany S. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

The office staff is spectacular.

ANNA H. 
Rating:
5.0

Customer did not leave a comment.

OBRENKA T. 
Rating:
5.0

Everything went well.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

PETER B. 
Rating:
5.0

Customer did not leave a comment.

Majin C. 
Rating:
5.0

my pick-up location was moved but no explanation was given, while service was still good, it was further for me to travel (local one-day rental)

DAVID L. 
Rating:
3.0

Customer did not leave a comment.

JESSE W. 
Rating:
1.0

Desk person was rude and the equipment had not been maintained - almost impossible to turn the crank to raise the trailer tongue. I later sprayed it with silicone spray and it was fine - 2 minutes on their part would have made a major difference to the customer. Will never rent from there again.

CHARLES H. 
Rating:
4.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
1.0

Charged me for gas and they had the wrong information.

Barry C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
2.0

Had a reservation to pick up one mile from my house the evening before pick up was moved to a place ten miles from my house so that alone added to the price before I even picked it up

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
1.0

I refilled the truck back to its original gas reading at departure. Then was charged 23 dollars saying it wasn't back to where it was, I have never like uhaul because of this but figured I would give them a second chance and was charged again, so in total with the 50 I spent filling the truck back up I was charged over 300 dollars, I will never rent from there again. And the customer service lady was rude, when I did the online reservation I needed a dolly, furniture pads, and a tv box, I get there and she was charging me for a furniture dolly and two bags of pads, plus the dolly so we had to fix that and then by that time I wasn't in the mood to even ask about the tv box,

SHANNON B. 
Rating:
5.0

Customer did not leave a comment.

TOMMY B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH T. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW E. 
Rating:
5.0

I think the two ladies at Rocket City Mini Storage did an excellent job of explaining everything that needed to be done when picking up and returning the truck I used. Excellent service!

ROBERT C. 
Rating:
5.0

The associate that helped me was very nice and professional.

MICHAEL M. 
Rating:
5.0

Great experience.

Walter R. 
Rating:
5.0

None.

BARRY S. 
Rating:
5.0

Customer did not leave a comment.

DANNY F. 
Rating:
5.0

Offer coupons for next use

Audra O. 
Rating:
5.0

Only problem I encountered was returning the truck after hours. I went to my order number, signed in, and followed all instructions with allowing location to be verified. After 15 minutes on hold with customer care (as I sat in the parking lot after parking the truck), and multiple times getting “we cannot verify your location” on uhaul.com I downloaded the uhaul app. That was amazing as it was extremely quick and easy. 3-5 min tops. Although I do know when picking up the truck there were internet issues so maybe that was the issue. Overall very pleased with Rocket City Storage and staff on 5/1/21 was amazing. Would def recommend!

Todd P. 
Rating:
5.0

Trailer was ready and price was as promised. Service was prompt and courteous.

Thomas H. 
Rating:
5.0

I have 2 storage units here.

JOYCE P. 
Rating:
4.0

Keep doing exactly what you're doing now-giving excellent customer service!

VERONICA A. 
Rating:
4.0

This was not our first choice. we had rented a truck from the University Drive location and once we arrived were told they had no trucks. they routed us to the Meridianville location and everything was fine from there. next time, i will make sure to call the location and not use the website to order.

Tina B. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Dropped off after hours

MARY C. 
Rating:
4.0

I'm glad it didn't rain. The wipers where in terrible shape. The driver side wiper had a huge piece missing which left a 4 inch wide missed section directly in the view of the driver. The truck had 130k miles on it and it definitely rode like it. At the end of the day, it got the job done.

Jeremy J. 
Rating:
5.0

No issues at all. Friendly staff, easy return.

BROCK B. 
Rating:
5.0

Theresa gave us excellent customer service!!

KRISTINA F. 
Rating:
5.0

Theresa was WONDERFUL !!! So nice to get great customer service when you are right in the middle of a move. She went above and beyond! Thank youðŸ'œ

KRISTINA F. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

Laura did a great job in helping me with my options and I got just what I needed.

TORIANO A. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L. 
Rating:
5.0

Everyone was very professional and courteous. The eqipment was very well maintained.

MARLON H. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

You are doing everything right!!!

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

MARCUS S. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

She was very nice, and very intentional. Made sure everything was great. Customer service was A+. I don't plan on moving anytime soon lol, but anyone I know I'll be sure to send them there.

William H. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY R. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

PATRICK W. 
Rating:
5.0

Customer did not leave a comment.

mark A. 
Rating:
5.0

Nothing... it was GREAT!

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
2.0

The trailer I rented was filthy inside and out. I literally had to clean it inside and out before I could pack it. There were other clean ones on the lot but she gave us the dirty one. When we got to our location and unpacked we discovered that the trailer leaks some of our belongings were wet and had to be dryed and some of our electrical appliances are probably destroyed.

ERIC A. 
Rating:
5.0

I was pleased with the service.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Felix C. 
Rating:
5.0

I was in a bind after U Haul originally sent me to a closed location. I saw this location on the way to my original site and went there. The woman was so helpful and was able to get the reservation changed and I was on my way. Excellent rental location that will be my preferred spot for future rentals.

THOMAS K. 
No reviews have been submitted for this location.

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