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STEPHEN A
Customer Reviews for Rock And Sons Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was perfect. The truck was ready on time and got the job done. The service was fantastic! The only thing you could improve upon is your website. It was so slow it took the technician a good 15 minutes to finalize my paperwork after I turned in the truck.
Violet BThe trailer was dirty.
William WExcellent service! Wish every location was as knowledgeable and efficient as Rock and sons. I would definitely rent from them again.
julie bAll was good
Geogre MWell maintained mechanically, but food trash all over inside when I picked up the truck. It would be nice to have a clean cab to drive in.
Douglas WServis excellent from the beginning to the end and the staff made me feel my business important to them and that they welcomed the chance to assist me. This is probably the best UHaul experience I have ever had in my many years of use. Great shop!
David HReceived a text message before leaving that indicated I was taking a trailer with a specific license #. The number sent to me was different than the one on the trailer I received. I had no problems with the unit and am grateful for this but when I notifid the attendant at the time of my departure, he indicated I would receive another text with the proper license number. I never received another text.
Ronald BExcellent customer support thanks
Leroy SExcellent customer service! The truck does need work but did its job very well. I felt safe. Antifreeze leak. Check engine light on after I started it the next morning. Thank you for being there for me.
Tersea mJacob was extremely helpful and considerate. Thank you.
stephen bNot charge me for a day I didn't use.
Donald MThe sales rep was kind on the day of rental, but was very rude the day of return. We extended the rental time and only needed a few extra hours and was charged for a whole extra day at a way higher rate. Mileage is charged $1.00 a mile guestimate of 120 miles and only went 99 did not recieve money back on the overcharge of mikes. We ended up paying the $40 for one day rental and another $79.00 for the next day was told to have truck returned by 7 AM and had to pay a $20 "after hours fee" when the place opened at 8 AM and the sales rep was there at 7:30 to Complete his own inspection. Original charges were $175.75 in the end I payed $256.and some change pretty bad when they lure you in with what you think is a good deal amd end up charging you way more than you expected to and the equipment isn't the greatest.
Jennifer OCouldn't have had a better experience. Thank you rock and sons rentals. For helping understand the extra cost. That I could have saved if it wasn't for the horrible experience at the pick up place. An for printing out the contract that I should have gotten when I picked up. These guys were so very helpful.
Alicia PN/A
Terry MAir not working in truck
Rod SWe dropped off the U-Haul trailer at this wonderful location in La Grande. From Kingston, Washington. Rock and sons were excellent. Highly recommend. But early in the morning I got a phone call from a Brian out of Haynes drop lot saying that I was supposed to drive another 40 something miles and drop it off to him because he said that my wife called him and said that she would drive an extra 40 miles and take it to him. What a complete lie ! This guy is a scammer, and somehow he has our information. When we finally dropped off our U-Haul at rock and sons this weird guy Brian had called them and was yelling and screaming at them. He threaten to charge me more and went on and on. U-Haul how can this guy have my information? What is going on?
DAN RRock & Sons in La Grande, OR was great. When I arrived to pick-up the trailer there was an issue with the door, and it wouldn't close. The owner went out of his way to drive to another city to get a working trailer. I appreciate all he did for me.
Samuel DGreat customer service
new dGreat customer service
Jeris SKyle was great to work with.
PAMELA MROCK AND SONS ROCK
Mark KAlthough this particular location was friendly, the experience was terrible. This trailer had faulty brakes that allowed the brakes to be on with an empty trailer. I tried calling Uhaul and spoke to a Jason Montgomery. Jason was unwilling to listen to his customer and did not offer to lower the rate of the trailer. I was charged for a 3 day rental and only used it for 1 day. The only thing he offered was to correct the over charge but not compensate for the 2 hours waiting for roadside assistance nor the extra $100 in gas that I spent to haul the empty trailer. We will never use Uhaul again either personally or professionally unless this gets resolved
Thomas MVery nice and professional, and prompt
katie tRock & Son's is the best U-haul provider I have used. They are very professional and ensure I have a full understanding of the equipment I am renting. Thank you.
John FSuper nice guy.
Paul SSuper crew. Everyone professional and experienced.
derek COver all the uhaul locations where very helpful and very customer oriented. I would recommend them to any future moving needs.
Diana EGreat place to do business
Donald MVery helpful, prompt and polite! A very nice man helped me drop the trailer off.
Wendy WExcellent service-quick and professional! With all the cold temps, this is understandable but there was some ice in the back of the storage area that was hard to see and was very slick. Almost had a bad fall. Maybe just give a heads up or a pad to cover the floor?
Lori EStaff was very helpful and communicated well.
Mark KAmazing service, and quick too, very satisfied customer!
Justin GQuick and efficient
Bob LSuper kind and polite! Unhitched trailer and moved it to its spot. I didn’t even have to get out of the car! Thanks so much! Diana
Diana GI have rented both Tow Dolly's and Trailers from U-Haul, and Rock & Sons has absolutely fantastic customer service. Justin is very helpful and ensure the equipment is inspected and working properly before use. Thank you Justin. John
John FRock and Sons greeted me as I arrived. Car hauler was loaded quickly and the pick up location was quick in completing the check out. Equipment was ready to go and I had NO problems.
Victor SGreat customer service!
Roger TThe big guy behind the counter at check in was very dismissive and seemed to have a significant chip on his shoulder… other than that the rest of the people I dealt with were very friendly and helpful.
PHILIP TThe team is amazing and helpful.
noah rrep was a little brief for my liking
ken cThey had exactly what I needed, and on short notice. Very friendly, very accommodating. I will definitely use Rock and Sons U Haul again. Sam
SAMUEL TThe worst rental experience I’ve ever had. I was told I could leave it in Bothell Washington if I didn’t need it anymore and come to find out they made me drive it back to La grand Oregon and they charged me for the mileage back. What a joke
Mike WQuick and friendly!
Richard AVery easy and quick drop-off. I made the reservation here before picking up the trailer in Portland. Staff was informative and helpful.
Tom HVery customer friendly and great service
Greg Hthe people we picked up and dropped off with were wonderful. your online support is absolutely awful
kye yApparently the trailer I rented was reported stolen by uhaul! I had called the 1-800 # on two separate occasions detailing my needs and extending my rental contract. They assured me it was okay and had approved said time. I DID NOT steal your equipment and had made sure to let UHAUL know of my whereabouts and plans. Very disappointed and will probably not use uhaul again, aside from the overcharging out my pocket for a move. Thanks uhaul for a bad first experience, figured y’all would be helpful and understanding. Rock and Sons are the folk who let me know of the situation and I’m in utter disbelief. Stolen??? Are you serious?
Jared EThis was NOT the location I specified in my reservation. Dog slobber all over the inside of the windows in the truck. Wheel bearing on the trailer failed, costing me an hour. Your roadside support staff were incompetent. I told them exactly where I was by highway, mile marker and nearest city, but because their location drop pin thing wouldn’t work, they got all flustered and kept telling me they were in Florida. The guy that came out with a replacement trailer was very helpful.
Paul K