Customer Reviews for Rochester Event & Equipment Rental
(U-Haul Neighborhood Dealer)

447 reviews

1974 Rochester Industrial Dr   Rochester Hills, MI 48309

(248) 652-7867

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(248) 652-7867

1974 Rochester Industrial Dr
Rochester Hills, MI 48309

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Thomas Chuba 
Rating:
5.0

Customer did not leave a comment.

CAROLYN CHATMAN 
Rating:
5.0

Outstanding service with loading and unloading assistance. I’m very pleased with the ease in moving out of my office today. A special thank you to the two very polite and strong men who managed heavy pieces of furniture and numerous boxes without a glitch.

MARY JO FLETT 
Rating:
5.0

The App did not give instructions for a Sunday pickup... Had I not called the location Saturday I would not have been able to obtain the vehicle. The service was great at Rochester Event & Equipment Rental other than that they were helpful with something that was left in the Uhaul and saved it for us to pick up. Thank you Dan!

Christine Kunze 
Rating:
5.0

Thank you

john heinrich 
Rating:
5.0

Customer did not leave a comment.

Gerald Schwanitz jr 
Rating:
5.0

Customer did not leave a comment.

GARY DANA VIAL 
Rating:
5.0

Nice Vehicles. Great People like Dan & Mike to take care of you from Booking to Pick up & Drop Off :) Thank you !!!!

DONALD DMELLO 
Rating:
5.0

Customer did not leave a comment.

lee perez 
Rating:
5.0

Rented a truck for three hours to move some furniture from my home to my son's home. Truck was perfect size for what we were moving. Rep at location had trouble with the Uhaul website when checking in, so it took him longer than he wanted when we picked it up. Not his fault. Got the truck back before closing time-good rental-no issues.

Joseph Kolanowski 
Rating:
5.0

Customer did not leave a comment.

Clark Geater 
Rating:
1.0

Hassle experience with app. Vehicle head lights not up to the mark. Driver seat adjustment was not there. Too much time to take mobile pickup

Manoj Prabhakara Thirugnanam 
Rating:
5.0

Customer did not leave a comment.

CRS SERVICE 
Rating:
5.0

Customer did not leave a comment.

Lawrence Grogan 
Rating:
5.0

Customer did not leave a comment.

TAMARA HIDALGO 
Rating:
5.0

Customer did not leave a comment.

Timothy Farrell 
Rating:
1.0

I was charged twice (still need to correct it) and picked up a vehicle with 3/4 full tank so ended up spending $30 on gas that I didn’t use. Very unprofessional

Pat Catlin 
Rating:
5.0

Customer did not leave a comment.

Gregory Wolf 
Rating:
5.0

Customer did not leave a comment.

CARLOS CORAL 
Rating:
4.0

The office area is a mess. Store is not as professional as a dedicated UHAUL store. But other than that everything else was fine.

Mark Buchanan 
Rating:
5.0

Customer did not leave a comment.

BEN NIED 
Rating:
5.0

Great folks that work there, fast an friendly at getting you in an out.. Thanks guys

MARCELLA MARIE MATNEY 
Rating:
5.0

Customer did not leave a comment.

CRS SERVICE 
Rating:
5.0

The vehicle was clean. Suspension is so bad that it damaged my belongings while driving 15mph under the speed limit for 1hr.

Stefan Bero 
Rating:
5.0

Customer did not leave a comment.

Jaden Eller 
Rating:
3.0

Equipment was not cleaned. The driver seat was malfunctioning. It will not adjust. It was very difficult for me to drive. When it was returned and the issue was told, they said they are aware of the issue and that the seat probably needs to be repaced.

surajit mandal 
Rating:
5.0

Customer did not leave a comment.

Charlotte Owings 
Rating:
5.0

Thanks for everything

Mohammed Alsayyad 
Rating:
5.0

Customer did not leave a comment.

marilyn austin 
Rating:
5.0

Very helpful. Not stressful, met my needs in an emergency situation. Grateful

NINA DIXON 
Rating:
5.0

Easy all around. There was a light on the dash, but it was explained clearly before I left.

Christopher Cobb 
Rating:
5.0

Customer did not leave a comment.

Michael Mosbe 
Rating:
5.0

Customer did not leave a comment.

Fadi Albanaa 
Rating:
5.0

Customer did not leave a comment.

PAUL LECLAIR 
Rating:
4.0

Took a couple minutes to figure out how to adjust the mirrors properly, there may have been a sticker but I couldn’t find one

William Kirkconnell 
Rating:
5.0

Customer did not leave a comment.

Karl Kling 
Rating:
5.0

Customer did not leave a comment.

Saul Castillo 
Rating:
5.0

Customer did not leave a comment.

Paige Bacon 
Rating:
2.0

The staff was cleaning chairs and did not offer directions or any help.

Robert Sharp 
Rating:
5.0

Very friendly affordable prices can’t say enough how welcoming the staff was, super convenient and quick made move in day a breeze! Thank you!!

Gabriel Balowski 
Rating:
5.0

The location was very convenient and the staff was very professional, friendly and helpful. They made the whole process easy and comfortable. But, the van was dirty inside and had an odor. The steering wheel was sticky, the cup holders had dirt inside them and the door interior was scuffed with dirt. Everything I touched was dirty and sticky. I had to wipe it all off before I could drive it. I cleaned it more at home and returned it cleaner than I got it. All that said, I would definitely rent from this location again.

Anne Burcz 
Rating:
5.0

Convenient, not busy very easy access.

A Preston 
Rating:
4.0

Need to advertise the great services better.

Nancy Savage 
Rating:
5.0

Convenient location, friendly staff, availability of equipment. Quick check out process. Very good experience. The location and internet information area little weak in terms of communication.

Nancy Savage 
Rating:
5.0

Forgot my wallet in the truck and owner came on Memorial Day weekend to save the day.

Nathan Karlyle 
Rating:
2.0

The rental truck was properly maintained and worked well. This location’s computer system was down, which caused issues with checking in and returning the truck. The initial mileage was grossly overestimated, and the check in of the truck to correct the mileage total was very delayed. Only after I called UHaul’s National customer service and the regional manager was contacted the truck was checked in and the mileage was corrected. If at all possible, rent from another location. UHaul’s customer service was excellent, it is just this location in particular that was unsatisfactory.

Amanda Ross 
Rating:
5.0

Customer did not leave a comment.

Ken Wilson 
Rating:
1.0

The vehicle I was rented was a piece of sh't. It shook constantly and rattle like it was falling apart. I was afraid of driving it. This vehicle should not be allowed on the road. I can't believe I had to pay $149.00 to rent this for only a few hours. The back lift door would not stay closed as the vehicle rattled so much the lock would not stay in place, causing the door to open constantly. I will never rent again from U-hal. Plus, the office was a disaster(very messy and dirty. ) The two desk in the office was loaded on top with all kinds of paper and junk.

Earline Kerezsi 
Rating:
5.0

Customer did not leave a comment.

Gregory Wolf 
Rating:
1.0

They did not explain a single aspect of my rental from drop off location, time, or milage. Pricing was not explained and they did not ask if I wanted to pay a different way then the credit card I used to hold the reservation. They just charged the card and said sign here. The truck had not been cleaned and still contained rope from the previous renter. Would NOT recommend this location to anyone, they need to be retrained on the process and how to walk customers through the process.

Caitlin Simpson 
Rating:
5.0

Your app is horrible! So not user friendly. Too many requirements for verification. This experience really sucked. Thank heavens that there were people in the office who could bypass all the tech BS.

James Bennett 
Rating:
5.0

Customer did not leave a comment.

Brynn Williams 
Rating:
5.0

The guy there was above and beyond good service. What a difference that makes when you actually get service. Very happy about this experience.

Maureen Tobin 
Rating:
5.0

Customer did not leave a comment.

Lisa Emerzian 
Rating:
1.0

Absolutely atrocious check in process. I still have no ideal how much fuel I’m suppose to replace so I filled it up. The seat belt on the drivers side comes unbuckled. Yet to receive a copy of my contract or receipt. Return the truck was just as bad. Numerous online / app issues. Constant crashing. Miserable experience dealing with this U-Haul service. Wish I could be reimbursed.

NICK FOSTER 
Rating:
5.0

Nice folks, easy peasy! Thanks!

David Case 
Rating:
5.0

Customer did not leave a comment.

David Nelson 
Rating:
5.0

Customer did not leave a comment.

Brian Garrick 
Rating:
3.0

Office was messy looking. The truck was very dirty both inside the cabin and in back box truck area. It was gross to drive. (I have rented from two other locations. I know they are not perfect, but this was the worst!)

Michelle Tarrance 
Rating:
5.0

Customer did not leave a comment.

Adriana Krambeck 
Rating:
2.0

Maintenance your your trucks scary too drive

BRADLEY WILLIAM JOHNSTON 
Rating:
3.0

Location was good. Staff was very good and provided information. The vehicle was below average. Lot of wind noise inside driver cabin as the door seals were not good. Also the cabin wasnt clean at the time of pickup.

Sachin Patil 
Rating:
5.0

App worked well. The truck was there and clean. However, the check air pressure light was on. One of the tires was at 30 while the other tires were at 70.

Karen Miller 
Rating:
3.0

Store, was junkey, with dog and something cat seen on counter.

Holly Lewis 
Rating:
5.0

The clerk was VERY kind and accommodating!!!! I got the uhaul that I needed quickly and without any hassle! I really appreciate how the clerk (forgive me, I don’t remember his name) helped me during this tough transition in my life! I pray that he and his family are blessed! Thanks again for your exemplary customer service!!!!

Amyre Smith 
Rating:
3.0

I initially made a reservation at a different location and was met with poor customer service so I left and had to make a new reservation

NINA SANDRA BROWNLEE 
Rating:
5.0

Customer did not leave a comment.

Robert Gamble 
Rating:
4.0

Called for a last minute truck rental, they had one thankfully, it was clean and the two guys in the front were very nice. Thanks to them again.

STACIE HOWE 
Rating:
4.0

There were problems with incorrect additional equipment on my rental that I never received. Thanks to the manager who fixed that with one phone call.

Reed Mitchell 
Rating:
5.0

nothing...Great customer service, truck was clean and ready to go Would recommend for rental needs

Karen Philipski 
Rating:
5.0

Great friendly service! Would definitely recommend to all!

APRIL COPE 
Rating:
5.0

Customer did not leave a comment.

Derek Nichols 
Rating:
5.0

The owner is a fantastic man, very professional with great personality

Emad Kamel 
Rating:
5.0

Customer did not leave a comment.

Gregory Lail 
Rating:
5.0

I wouldn't change a thing. If it's not broken, don't fix it!

MARTIN AGOSTA 
Rating:
5.0

Customer did not leave a comment.

Mark Hlavaty 
Rating:
5.0

Great people. Great location. Highly recommended.

Andrea Stuck 
Rating:
3.0

Customer did not leave a comment.

Marie Chapman 
Rating:
5.0

Customer did not leave a comment.

Steve Bernock 
Rating:
5.0

Customer service was great! Pickup and drop off very easy and staff was very helpful! The truck I rented was fine for local rental, but worn and would not recommend for long distance. I did have to lubricate the lock so that it could be used for my after hours return.

James Gelement 
Rating:
5.0

Customer did not leave a comment.

Donita LacyAlexander 
Rating:
5.0

Customer did not leave a comment.

DOMINIC ARNOLD 
Rating:
5.0

Customer did not leave a comment.

LASHAVONE MASON 
Rating:
3.0

My major problem is after my return. For some reason my credit card is declining the tolls. But try to contact Uhaul! I could get the Pentagon quicker. Why doesn't your system have callbacks. The text from you suggested that you do, but I cannot find it - and I do want to pay my $61.35 balance. 978.317.6005

Lloyd Ternes 
Rating:
5.0

Customer did not leave a comment.

Ken koch 
Rating:
4.0

Customer did not leave a comment.

Melody Williams 
Rating:
5.0

Customer did not leave a comment.

greg cislo 
Rating:
5.0

Customer did not leave a comment.

Cheryl Breza 
Rating:
5.0

Excellent people moving they did a great job,I am very impressed with their job,really happy this guys did a great job and I will recommend them everywhere,Thank You from the button of my hard.

Irma Bengu 
Rating:
5.0

Customer did not leave a comment.

surajit mandal 
Rating:
5.0

Keep the standard up , very pleased with the personnel and equipment. Thank you . God bless you.

GIUSEPPE COLLESANO 
Rating:
5.0

Customer did not leave a comment.

Annette Miller 
Rating:
5.0

Excelente service fast and easy

Fidelmar Garcia 
Rating:
5.0

Extremely old truck. The cluster panel / speedometer did not light up at night even when headlamps seemed to work

Akshay Kadu 
Rating:
4.0

Customer did not leave a comment.

Asia Matthews 
Rating:
3.0

Customer did not leave a comment.

Richard Niles 
Rating:
5.0

Good experience. Quick check in and return.

Xiaobing LIU 
Rating:
5.0

The gentleman at the Events location on Industrial Dr. did an excellent job in customer service and assisting us every step of the way

Blair Ingraham 
Rating:
5.0

Excellent professional business

Kevin McMahon 
Rating:
4.0

Customer did not leave a comment.

Luke Fickenworth 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top