Customer Reviews for Rochdale Carwash
(U-Haul Neighborhood Dealer)

Rating:

5.0

Truck was old as shit. Dirty. 175k miles on it. Previous driver left a bowl of dog food in the cab. Driving on the highway was a nightmare. Engine so loud I could barely hear the radio. But I guess it got the job done. Didn’t break down was the only plus.

Rating:

2.0

The location was fine, I received good service and the truck was ready at scheduled time. What I was not prepared for the condition of the truck. The check engine light was on, the transmission and brake system sounded terrible and the steering was shot. I felt very unsafe driving at highway speeds for the 30km trip each way so I only drove 70 - 80km/ hour. Unfortunately, I already had the truck loaded and was on a tight time frame. On top of the $0.99/ KM I used 30 litres of gas to only drive 87 city/ highway kilometers (less than half those KMs were loaded) so the "fuel saver" sign on the truck was pretty misleading.

Rating:

5.0

Excellent location with plenty of room to navigate a trailer for parking. Staff was friendly and professional making the drop off very quick.

Rating:

2.0

They did not have any of the dollys I that requested they also did not have the truck cleaned off or started the staff was not very experienced in the uhaul rental web site

Rating:

5.0

Little bite expensive other wise all good

Rating:

3.0

good location needs more signage

Rating:

1.0

Don't charge them for fuel after they have bought fuel of the original gage. That's annoying and sad

Rating:

5.0

Very helpful and quick service for pick up and drop off. Totally recommend!

Rating:

5.0

Both staff at point of rental and at return were both helpful and pleasant.

Rating:

3.0

First my location pick was changed and I was not notified. Wasted time in another city and then had to travel to new place. Then when I got there the uhaul site was down. So wasted time they’re waiting for site to be fixed. The vehicle was dirty in the back and filthy in the cab. There was a check engine light on, was told it was fine, just go. Return check out was good. Location was good easy access.

Rating:

5.0

Absolutely best uhaul experience yet! Quick in and out, owner helped hook up and sent me off with a smile. Definitely rent your uhaul here!

Rating:

5.0

Very friendly and knowledgeable staff, went over everything and made sure we understood. Highly recommend this location.

Rating:

5.0

Everyone was great to deal with

Rating:

1.0

My receipt says total $62.97 and my credit card was charged $78.48. Please explain. kwyk45@outlook.com

Rating:

3.0

This rental experience was the most frustrating I have had - and I have rented a lot of U-Haul equipment. I made my reservation 1 month before my need. The pick-up location was moved to a very inconvenient spot, without my approval. I spent a number of extra hours on the phone, and with E-mails, trying to get it sorted out. Then, my 20' reserved truck was substituted with a 26' truck - again without my knowledge or approval. More time was spent getting this reversed - although pick-up was still to be at a very inconvenient location. Then I was told I would have to pick up my auto hauler - in Moose Jaw, a city 50 miles from my move. I had no means of moving my vehicle to that location at all. Once again, with a great deal of time and effort on my part, an auto hauler was located - at my preferred pickup spot! In the end, the truck was nearly new; it was clean and completely acceptable for my move. (I still wish they came with cruise control though...) The auto hauler was an older unit - but completely functional. The move went well after all the arranging troubles were overcome. Sincerely, John Rogers

Rating:

3.0

Usual was left dirty with a Check Engine Light on, the blankets purchased for moving were wet and unusable

Rating:

5.0

Cab and back had some garbage from previous renter. Nothing much but definitely not looked at when previous renter.

Rating:

3.0

There was a problem with the paperwork when I arrived for pick up but it was resolved.

Rating:

1.0

I paid for assistance but the onwer did not provide any help or showed me the auto transport location. I do not want to buy any insurance for the auto transport, the own of the place lied to me when I questioned him.

Rating:

1.0

The staff when we picking up the trailer was not very well informed and documented the incorrect information for the rental hours.

Rating:

3.0

Actually rent you the truck u made a reservation for and not one that’s tiny moved a six bedroom house with a 10 foot truck after nine trips instead of one or two miles gas was an expensive rental

Rating:

4.0

The staff here were very helpful, glad to see me, show up with the trailer! There was no problem at all, except there was a UHAUL drop point slightly closer on the east side of Regina. No big deal.

Rating:

4.0

Park the equipment in a fashion that it is easy to access it.

Rating:

3.0

Need a larger, less congested area for parking trailers.

Rating:

5.0

All is well

Rating:

3.0

Guy wasn’t great on the computer, took forever to get us into the system. Signed us up for 2 days on a rental telling us if we returned it one day early we can get a refund - which according to uhaul that’s not true.

Rating:

1.0

Booked to pick up with the mobil pick up option before the location opened. Showed up for my 7:30 am booking to find out the truck was not prepared for a mobil pick up, which meant I had to sit there until the location opened at 8 am — I didn’t get the truck until 8:30 am. My move was time sensitive, and no one wanted to take responsibility for the mistake — not the location nor support on the phone — not to mention that support hung up/my call got disconnected twice.

Rating:

1.0

Showed up late for pick up due to unexpected events. Female clerk was very rude and making remarks about her having to close late now etc etc. Booking was an absolute hassle. I have to rebook and cancel 3 times till your site wouldn’t switch me from a ‘15 truck to a 9’ cargo van. Once said and done and everything was right I didn’t receive any email with instructions of where to pick up. So I called and they told me over the phone. Pick up. Well you sent me to literally the exact opposite end of the city to pick up my vehicle when I passed several other uhaul places on the way with the same vehicle in the lots. Very convenient that I had to over estimate miles driven to compensate for that(paid more money) . I will not use this service again.

Rating:

5.0

The attendant here was fantastic, best service I have had in a long time, keep up the good work and don’t change a thing

Rating:

3.0

I was disappointed to find out that they did not have an adapter for the light cord to fit into my socket otherwise everything was good

Rating:

2.0

The place was very humid. The lady doing the return was very abrupt with her questions.

Rating:

4.0

The price charges should be less

Rating:

1.0

I AM A NEW CUSTOMER AND IT IS MY FIRST TIME USING THE UHAUL, THE SYSTEM IS VERY GOOD, BUT THE CUSTOMER SERVICE IS VERY POOR, THE LADY WHO IS WORKING AND HANDLING THE UHAUL AT THAT LOCATION HAS A VERY BAD ATTITUDE, NVER ANSWERED ANY OF MY QUESTIONS REGARDING ABOUT UHAUL, ME BEING A CUSTOMER WILL NOT GOING TO GO BACK TO THAT LOCATION BECAUSE I FELT I WAS NEVER WELCOME. THIS DEFINITELY RUINED MY EXPERIENCE BECAUSE OF A VERY POOR CUSTOMER SERVICE.

Rating:

3.0

No dolly rented out. Even though, a text was received a day before saying that it is available.

Rating:

5.0

Across the street from me so pick up was fantastic. I wish I knew we could check in prior as doing it through the phone took almost half hour, so was good we went early. Decent price.

Rating:

5.0

Great Service & We were very Appreciative.

Rating:

3.0

Seemed to have computer issues at this location. We had a good 10 minute wait for the computer system to be ready for our customer rep to complete the transaction.

Rating:

5.0

Wry good service, with excellent staff.

Rating:

3.0

Clean the trailer.

Rating:

4.0

The tires were bald, both front. Went to the nearest UHaul and they changed tires. The staff at Medicine Hat were so helpful but we experienced so much stress along the way because of the tires skidding on the highway, very scary. The wiper is not working

Rating:

5.0

They charged me the wrong price as what i discussed with them on the phone and the Sandra was always confused .

Rating:

5.0

Great service staff

Rating:

5.0

I was very impressed with the service. My pick-up was straight forward and no stress and we all know how stressful moving can be. She was very friendly and knowledgeable. I would definitely use U-Haul again.

Rating:

5.0

I really liked the online check in process with everything being done a head of time it only took minutes to get out on the road. The staff was great in getting me going quickly

Rating:

1.0

Worst service i have ever received in my life at Rochdale. Rude, dismissive, ambivalent.

Rating:

3.0

U haul rep did not care or try to help. She said you are returning a truck and i said yes, plus the tow dolly. I don't see a tow dolly here. Call uhaul call center. Huh! What's number, I don't know try 1800gouhaul. 2 hours later, after i got a rep and they dropped the call. Guess you have to call them again.

Rating:

5.0

Wish there was an ultra short term rate.

Rating:

5.0

Cost of travel rather expensive. Amount was more than expected.

Rating:

3.0

Absolutely terrible service. Not from the pick up location but from u haul in general. They took the time to ask what vehicle was towing and what vehicle was getting towed then told us it would fit it works. When we drove 28 hours to pick up the uhaul trailer then another hour to get the vehicle it would not fit on the trailer. We had no choice but to leave the vehicle 29 hours from home. After number plus calls to 1-800 and 1-888 numbers that were givin to us by different uhaul representatives and got zero answers on when to do. Not even a closer drop off location. Abosolutley pathetic. I want and think it’s only fare that uhaul pays someone to ship out vehicle. We have now taken 5 days of travel and paid rental on the trailer and still don’t have the vehicle in our possession.

Rating:

5.0

I big big thank you for the person to my first original pick up location which was Saulteaux Junction U-Haul Neighborhood Dealer 1600 Pinkie Rd Regina, SK S0G2B0 He spent 45 minutes on the phone to find me and other available trailer in Régine because the previous renter hasn’t returned the trailer I was supposed to rent on time. Now this is great service. Thank you.

Rating:

5.0

I filled gas more then what was in it when i picked up truck and was charge 20 extra dollars with then saying i difnt have enough gas in the tank

Rating:

3.0

The staff at the drop off location should get some training on customer service. They were not very helpful when contacted on the phone. I know this is a car wash and that Uhaul is not their primary business, but customer service would go a long way to make the next visit a much happier experience.

Rating:

1.0

Desk agent was rude. I had booked a furniture dolly as well. When I arrived to pick up the truck, I was informed this location doesn’t have those, and if I wanted one I’d have to drive across town and check with another location. Won’t use uhaul again because of this location.

Rating:

5.0

Limited contact. Quick easy return.

Rating:

3.0

The hassle I went through with uhaul to get a trailer was unacceptable. I wanted to pick up a trailer in Regina and could nit be accomadated

Rating:

5.0

Absolutely grateful for the assistance at this location.

Rating:

5.0

Superb assistance!

Rating:

3.0

The exterior of the trailer was very dirty, muddy. The interior was clean and the customer service rep was very nice.