Customer Reviews for Robust Valley Rentals
(U-Haul Neighborhood Dealer)

237 comentarios

290 Brattleboro Rd   Hinsdale, NH 03451

(802) 254-1177

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 2 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(802) 254-1177

290 Brattleboro Rd
Hinsdale, NH 03451

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 2 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Pam B. 
Clasificación:
5.0

Do NOT continually make people drive between 20-40 miles each WAY to PICK UP THE TRUCK! Yesterday I had a one hour, 40 mile round trip to pick up the truck and last year a 80 mile round trip to another state to pick up a truck, both times when there were plenty of trucks at the local facility where I personally went to rent the vehicle. The local manager is wonderful (so none of the comments are directed at her) but this "we'll let you know WHERE your truck is" the day before is insane. I will be using these experiences to teach my university classes on how NOT to run a business.

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN T. 
Clasificación:
5.0

Since the pick-up location cancelled my reservation, even though I picked up the truck, this location had no record of me needing to turn the truck in. The lady who worked there was very helpful and nice, though, and she called Uhaul to try to figure something out.

Taylor H. 
Clasificación:
4.0

Friendly and efficient.

richard E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leigh T. 
Clasificación:
5.0

Did after-hours drop off.

HEATHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miles P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
5.0

The only difficulty I had was trying to use the website after I dropped off the vehicle I used. Other than that, my experience was excellent!

RUBEN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN O. 
Clasificación:
3.0

There is no internet access at this location which made it impossible to check in/out online

JOHANNA S. 
Clasificación:
3.0

I made this reservation more than one month before a move across the country. You claim you give 24hrs notice for “preferred pickup location” changes- however 6pm- ie- end of business on a Friday is unacceptable to change someone's preferred location from the coast of Massachusetts to basically Vermont for a Saturday pick up date. Had I not started making an issue about this before you called me to tell me where to pickup, this would have ruined my ability to move. You cannot claim to “make moving easier” if you do nothing in terms of logistics to make sure the equipment is where (or even remotely close to) your customers request it. The woman at this pickup location was kind, she knew how far I had to drive on a Friday before moving / driving across the country. She informed me that the car trailers that I requested to move with “simply aren't up here” & I was lucky to “find the one I did”.

KRISTINE J. 
Clasificación:
4.0

As I said above I would not use uhaul again because of being overcharged no problem with the location it self!

doreen B. 
Clasificación:
5.0

Robust Valley is great, UHaul not so much. UH gave me a runaround, trying to make the rental experience much more time consuming and expensive. RV went beyond the call of duty and resolved issues in my favor.

Bob C. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAYLORL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY B. 
Clasificación:
5.0

Originally uhaul directed me to elite vinyl for a truck and the lock box wouldn't open. Robust is next door and the owner of this business went out of her way to try to help us open a box for business that wasn't hers. She contacted the district manager and tried other calls to assist. Meanwhile the owners of Elite were not able to be reached…, We ended up renting a trailer from Robust for the week so the move wasn't a complete disaster. Uhaul needs more representation like Robust and should discontinue working with Elite Vinyl.

Matthew H. 
Clasificación:
5.0

Keep up the great work

Mary F. 
Clasificación:
4.0

Need more of a selection available. Tried to rent a 26' unit and all that was available was a 15'. This is taking multiple trips and costing twice as much in the end as I will need to rent again to finish the move

Matthew H. 
Clasificación:
5.0

Wonderful customer service - very friendly

Mary F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alana C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON J. 
Clasificación:
5.0

Reservation was done on phone and whole process went off seamlessly.

Mark D. 
Clasificación:
3.0

did after hours drop off

JOSEPHK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK V. 
Clasificación:
5.0

Friendly, Fast service. Pleasant experience. Don't change a thing. ¡Gracias!

Wendy K. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRUCE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
4.0

El cliente no dejó un comentario.

COREY R. 
Clasificación:
2.0

The truck was muddy inside and outside

cecil B. 
Clasificación:
4.0

El cliente no dejó un comentario.

HANK A C. 
Clasificación:
5.0

There were two UHaul dealers right next to each other which made drop off a little confusing. Great support from the people.

BRIAN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Troy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE B. 
Clasificación:
5.0

very friendly

Paul S. 
Clasificación:
5.0

The service was perfect.

Thomas S. 
Clasificación:
1.0

You charged me for equipment I didn't receive, called the day I rented to make sure I wasn't going to get charged for something not provided, 20 minutes on hold. I get my bill today, and of course I get charged, currently been on hold 20 minutes. Your customer service is horrible!

Brock G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN S K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
4.0

Had to spend probably an hour dusting, wiping and had to use blower to get all the dirt in back of truck. It was like previous renter cleaned truck whole wet. Like dried up mud. I did call to Express my frustration that it was dirty.

kevin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela K. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHERINE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert N. 
Clasificación:
5.0

This is the fifth time I used this location they are awesome to deal with.

MICHAEL Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zach D. 
Clasificación:
3.0

cleaner truck

CAROL H. 
Clasificación:
1.0

The truck had a bunch of green chalk in the back that I had to sweep out before I could load it with my stuff and I was charged the price of a 15' truck but I rented a 10' truck.

MONIQUE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yuna G. 
Clasificación:
5.0

Sandy was helpful through the process.

WENDY C. 
Clasificación:
5.0

Staff was friendly and helpful. The booking took no time at all and the trailer we needed was readily available. They explained all the details of the rental agreement and answered all of our questions, and even helped us hook up the trailer to our truck. The trailer was well maintained.

KARL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

Online check in is horrible, was not able to get my rental for 2 hours after my scheduled time.

Avery R. 
Clasificación:
3.0

The online check in and check out was an absolute nightmare. It took over an hour and 2 calls for assistance from uhaul. I would never recommend this process to anyone.

Kirk H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay H. 
Clasificación:
5.0

Most rentals available, great location. Honest people .. Very understanding, over explained and answered my questions to a T.(I hate online anything) Was patient and once again; understanding (especially during this time in life). Grateful for the generosity and service, will always use this location moving forward. Most rentals available, great location. Honest people.

Tayla D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
3.0

They asked me to unhook the car transport trailer, it would have been nice if they helped me

Dayna L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carol H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

Sandy was extremely helpful and knowledgeable about the equipment.

Franc K. 
Clasificación:
1.0

We went about 75 and one of the tires blew. We waited 2 hours for service to repair. You should maintain your equipment better

LARRY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

john M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amanda H. 
Clasificación:
5.0

Both employees were great. Helped me with the trailer and answered all my questions.

Ruben A. 
Clasificación:
2.0

Salesperson really didn't seem to know how to operate your computer system And I was very overpriced for what I needed to do I only need you the equipment for 2 hours

Jeffrey K. 
Clasificación:
3.0

Bigger trucks, i had to make 4 loads and travel four times and it cost way more with extra miles.

Amanda H. 
Clasificación:
5.0

Cannot think of anything that could be done better. Gracias

Robert S. 
Clasificación:
4.0

Although I was very pleased with the pick-up place, I was furious with the customer service/scheduling department. We ordered a 26' truck from the Keene, NH location and received a text the day before that we needed to pick up the truck in Manchester NH over a hour away in the ice and snow. The representative was unapologetic and said the only other option was to pick up truck in Hinsdale, NH and it would only be a 20' truck.

Marilyn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arlene D. 
Clasificación:
5.0

The truck did not come with the furniture dolly that I paid to rent with the truck.

Amy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D. 
Clasificación:
5.0

The truck ran great , the lady that rented it to us was very nice, we always use U-haul because of the great prices! Thanks for another great experience!

Michelle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph E. 
Clasificación:
1.0

I think the ignition tumblr might be starting to go on the tuck cause it took forever to start it every time cause it would lock up and not turn.

Jessica W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William P. 
Clasificación:
3.0

My trailer pickup location changed but the new location did not have any moving blankets which I had reserved. Don't know who is responsible for notifying the new location to ensure that all the optional equipment is available but it needs to be clear to the customer that ALL the reserved items are at the new location.

Nicholas S. 
Clasificación:
5.0

The woman who helped me at the counter was friendly and very helpful. I appreciate her great service.

Kerry B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul O. 
Clasificación:
4.0

Blankets ordered were not available at location; should have been informed in advance.

Duncan H. 
No se han enviado comentarios para esta ubicación.

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