El cliente no dejó un comentario.VERA B.
Customer Reviews for Robs Auto Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Robert S.
Improve nothing, you all were great! My business and I will be only doing our UHAUL business with you. Thank you for great experience.Michael S.
The process of doing 24/7 pickup with no staff on site was really daunting and took a long time as I stood out in the rainWee Heavy W.
El cliente no dejó un comentario.Larry L.
I was charged twiceHeather B.
The shop dog insesently and aggressively barked at us and the transaction window is is a metal cage with a tiny slot through which papers are passed.Greg K.
El cliente no dejó un comentario.Kyle E.
Very friendly and helpful young lady has a great attitudeJohn H.
The attendant was so nice and helpful. I had seen their sign for almost 6 years but never had needed a reason to go their. Their yard is well kept up and very secure. I'll remember them in the future.Linda M.
El cliente no dejó un comentario.Tyler J.
customer service by the lady who i rented from was rude and not friendly at all! I had to wait for over 10 min to have someone come out and help me check in my equipment when completed with it. overall poor customer service through and throughMichael L.
El cliente no dejó un comentario.Connor S.
El cliente no dejó un comentario.Eric T.
El cliente no dejó un comentario.Clinton M.
El cliente no dejó un comentario.Ginger M.
These guys were amazing!Jason T.
El cliente no dejó un comentario.KERIA R.
El cliente no dejó un comentario.Cole J.
I had no serious problems with my transactionDuane W.
It was a weird set up with standing outside and talking to the Uhaul representative through a small hole in a metal screen. It was raining and there was no overhead cover, so you got a little wet filling out forms and whatnot. The employees were friendly and professional, though.Christopher R.
El cliente no dejó un comentario.Fernando J.
Very helpful with politenessRobert J.
El cliente no dejó un comentario.Hiram L.
El cliente no dejó un comentario.Amy G.
N?AWILLIAM DAVID T.
El cliente no dejó un comentario.Harold H.
Ricks auto very good ppl . everyone that called or we interacted with were helpful!Rebecca C.
El cliente no dejó un comentario.Nataka B.
Extremely difficult using the online system and I feel like a lot of information was left out in the process I.E. the drop off procedure of rented equipmentKristopher H.
El cliente no dejó un comentario.JOSHUA F.
El cliente no dejó un comentario.VERA B.
El cliente no dejó un comentario.JASON ROBERT P.
Out of the way location but very nice peopleSTEPHEN GERARD M.
Increase available equipment so vehicle can be picked up at nearest location if possible.TERRI JEANNE S.
We were very pleased with the truck we rented. It was clean and ran fabulous!! Well done Rob's!!Kathleen G.
Everything was very smooth and easy. Thank you!Alejandro C.
El cliente no dejó un comentario.DARLENE ROSE B.
El cliente no dejó un comentario.JEAN IRENE W.
The online truck return check out process was confusing. I put the key back in the appropriate lockbox upon return to pickup site but then was asked to take and upload photos of the odometer reading and gas tank. By that time those two things were no longer viewable on the instrument panel. People should be made aware of this error in the order of steps for checking trucks inGuana S.
El cliente no dejó un comentario.Linda G.
The equipment was not at the rental location. I found this out 2 hours before my moving guys that I paid for were to arrive. I ended up finding a small truck available close to my location and took that one. I was only able to move part of the contents of my house. My sister had to keep the truck longer and load ourselves and make another trip to storage unit. We didn't finish until 10pm. I will not use uHaul again. Why make a reservation in advance if you don't have a truck guarantee.DEBORAH H.
Provide a receipt after mobile checkout.Zachary B.
El cliente no dejó un comentario.MICHAEL ADAM A.
Office staff very friendlyRegina B.
The only thing I didn't enjoy was that I didn't get any assistance with returning the truck.Felipe L.
El cliente no dejó un comentario.ashley R.
You over charge on your rentals for an 8 hour day. I was expecting to pay a little over 30$ but the whole cost was way above the expecting price. I am not satisfied!Laura J.
The only issue I have is with the billing, checked out online, my receipt shows 82.56 My actual charges are 83.56 the way that its charged to the card adds another dollarScott C.
Reopen the Prineville storesteel H.
Website said they opened at 8:30. I arrived at 8:45. Several people ignored me as they entered a chain gate with interaction. Finally asked a second person to get help. Finally told I could come into the office only to be told that she wasn't open yet, give me your key. No checking the truck...nothing. Left me feeling uneasy and uncomfortable. It was a convenient location but service was not normal for UHaul at all.Connie B.
UHaul customer service refused to offer me a partial refund, Robs Auto Repair was not willing to give a partial refund. I will never use UHaul again due to the absolutely horrid customer service of the company. When I told customer reps this in person and over the phone, I was told to "go ahead and use another company". Thus, I will use another company in the future.Jonathan B.
El cliente no dejó un comentario.derek M.
The business does not have the required Covid-19 signage posted per the order of the Governor. When I dropped off my rental, several people were there milling around not wearing masks and not practicing social distancing.Andrew P.
I like that Robs auto repair had a pick up truck. If I had not driven by and seen the selection of uhauls, I would have never known this service was so close to home. Thank you, you will be highly recommended.Julie M.
El cliente no dejó un comentario.Pauletta S.
El cliente no dejó un comentario.carlos S.
El cliente no dejó un comentario.Steve C.
Was not told of the 20$ after hours service fee. Requested a refund and have not got one.Leah A.
El cliente no dejó un comentario.daniel P.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.TANIA R.
This location was fine and the people were wonderful this turned out to be the move from hell the call center kept moving things around I wound up driving 80 miles out of my way the door on the rig did not work I want up losing a $1700 piece of furniture off of the back and paid $230 out of pocket to get the door fixed so that I could close it I have reported this and I am waiting for the district manager to call me back not only do I expect this entire move to be credited back I have one more load I have to get that I did not feel secure putting in the truck so now I have to go back to Portland and do this one more time I can use a much smaller truck but I expect that to be free of charge as well or I expect a check for $1700 for my furniture plus the 230 This location was fine and the people were wonderful this turned out to be the move from hell the call center kept moving things around I wound up driving 80 miles out of my way the door on the rig did not work I want up losing a $1700 piece of furniture off of the back and paid $230 out of pocket to get the door fixed so that I could close it I have reported this and I am waiting for the district manager to call me back not only do I expect this entire move to be credited back I have one more load I have to get that I did not feel secure putting in the truck so now I have to go back to Portland and do this one more time I can use a much smaller truck but I expect that to be free of charge as well or I expect a check for $1700 for my furniture plus the 230 that I paid an aircraft mechanic to fix the door so that it would close. People at this location were very professional and very nice I realize it's not their fault that the door didn't work and that the call center kept changing locations I don't want that to be held against this particular location because they were very kind there but this entire situation was a cluster fuck sorry that's about the nicest thing I can say about it but I'll tell you what after having a really bad weekend the attitude of the assistant manager at the location where I returned in Auburn was beyond ridiculous and his attitude made things much worse I'm half tempted to simply go to small claims court tomorrow and file a $5000 claim against Uhaul. He turned a bad situation into something bad but he had full authority to do so so beware....Cynthia A.
When I looked it up on Maps it took me to the wrong location. It took me to Stark St. An old location that's no longer thereAngela C.
El cliente no dejó un comentario.Austen F.
El cliente no dejó un comentario.Ann H.
Nothing I love how easy it was.Melissa M.
El cliente no dejó un comentario.Martin T.
We assume when renting rolling equipment it is ready to use.robert G.
El cliente no dejó un comentario.April L.
El cliente no dejó un comentario.Benjamin O.
Friendly staff kept me posted on progress. The truck I ordered did not arrive at their location. They went out of their way to find me a truck. GraciasTravis A.
El cliente no dejó un comentario.Jack L.
El cliente no dejó un comentario.Duane C.
There was one major problem, both the rep on the phone and the email did not tell me that on Saturday it is a self-check in site. I waited an hour past the pickup time for them to open, only to find out I could have gotten the key from a lockbox. I did use the online check in, but it also did not tell me I could get the key from the box. Finally, the location answered the phone and helped me. I had people waiting to help me move, so this was not good.David V.
Even with little problems they went the extra mile for me.David V.
Unfortunately we were having some trouble with the padlock that held the key. The owner of the site was thankfully there, however before we got a hold of him, I reached out to uhaul help and the person I spoke to was ZERO help. There should be a better way if there is an issue. She just kept saying words to try in the pad lock that made no sense. Very frustrating. I am grateful the owner was there and was able to help. For after hours rentals, I think if there would have been a pad lock issue, uhaul needs to me more accommodating and helpful.Chris H.
Perfect as always thank youKipp B.
They were very friendly and helpful. We'd recommend them 100%!Teresa S.
Robs Auto Repair was fast, knowledgeable, and friendly. It's always a pleasure working with them.Michael F.
The lady who i called to get my reservation messd up my order and it took hours to get my stuff ficednichole G.
El cliente no dejó un comentario.Brian D.
El cliente no dejó un comentario.Eric S.
Great customer service Best experience so far from a uhaul employee!!TALICIA S.
Tell them not to get any car repair work done here. The owner is a scammer...MICHAEL G.
Clean and "inviting"? it's a uhaul location not a restaurant.Quinn S.
El cliente no dejó un comentario.Thomas S.
Very helpful staff good public relations quick service excellent establishmentlorna W.
I appreciated the ease of dropping off the truck. Receipt was emailed promptly.Matthew W.
El cliente no dejó un comentario.John H.
Nothing really was quick and easyIvan P.
El cliente no dejó un comentario.charlotte E.
just some dogs hair on the seat needs attentionMike C.
El cliente no dejó un comentario.Debra T.
El cliente no dejó un comentario.ROBERT W.
Uhaul charges too much per mile. Budget is cheaper, 50 cents cheaper! And they have coupons/discounts to use. Even for local runs. Unfortunately I may look at budget and use them in 2 weeks. Love the location. The gentleman were super nice and awesome. And great customer service. Just uhaul charges more then budget. I feel they should be cheaper.Julian P.
Thank you so much Mrs Rounds.TEYONDA O.
El cliente no dejó un comentario.David M.
Rented car trailer. Looked new. Renter automatically added safemove without asking, an option I planned to decline as my auto insurer covered it. He also offered no help or guidance loading the car. I had to go to a U-Haul sited to get help as I couldn't get under the trailer to attach the front safety chain to the car.steven J.
This location charged my debit card (without notifying me for approval) several days after the return of my equipment. Thank you Portland Cental U-Haul reservations line for a quick and easy refund but it doesn't make up for a shady dealer (rental location).Michelle J.