Super super easy! Didn’t even have to talk to anyone lol
Jessica J
Customer Reviews for Robs Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The employees at Robs Auto Repair were extremely helpful. The checkout process on my phone didn't work well for me as far as taking photos of the UHaul and they helped me and put notes in the rental agreement. The program kept crashing on my phone. The rest of the rental experience went off without a hitch. Gracias.
BRENDA HStaff was very helpful and assisted me with my pick up of the truck even though uhaul messed up and marked me for a self pick up/ check in. This wasn't the location I had made my booking for, but the staff was very nice.
Zachary KPeople were very friendly and professional . The equipment was well maintained and in excellent working condition.
Gary DNothing. Good customer service and very helpful.
Stephen LDo not force a customer to drive an extra 30 minutes at their own expense to make it more convenient for your company, then arrive at a location with no parking.
Dan SWe are regular customers and would go no where else! They are a family owned business and are great!!!
Kathi ASuch a fantastic place to rent from!!!!
Kathi AFriendly yard, close to my house.
Igor BThis location was out of our way. We were offered an additional day to pick up at this location but if we could do it again, we'd just pick up at our original intended UHAUL location in Gresham off of Hogan road. They also did not have all of the supplies we requested (they did not have one of the dolly's we wanted). We also did not realize that we were limited to a specified amount of miles until pick up. The allowed amount of miles was not even enough to stop at a gas station to fill tank before dropping off. The extra day wasn't all that helpful without additional miles so that we could at least make two trips. We ended up eating the cost for making an additional trip to pick up more boxes/furniture. Overall, this experience was 'meh' at best. Will be considering other truck rental companies for future needs. Will also share this experience with others so that they can be prepared and/or consider other rental companies.
Christina USet a scale for how much money it cost to fill up gas tank. I spent more than I should have and they did not refund me or credit me for it.
Alexander RMaybe warn people that the self checkout takes about 15-20 mins to do if you're a first timer. So they can plan accordingly for the pickup time.
Richard HEverything was great.
sonny bThe client self-service process sucks.
Cora UFirst truck had had the fuel tank drilled and drained of fuel. The second truck was on empty, showing 11 miles till empty.
Stephen LI never got my invoice
Penny WSuper efficient and quick
Stuart FThe first location was horrible for drop off and we couldn't drop it off. Horrible experience
Amy NThe experience was very easy Everything went very well. Everybody was very friendly and helpful.
rob wPLEASE DO NOT CHARGE MORE THAN $ .50 c PER MILE
Emanuel RAs I said before these guys were really on their game. Extremely helpful and helped me change drop off location so I didn't have to drive all over to drop off equipment. Thanks Rob's Automotive
SEAN GThe lot was very accessible. There was no difficulty in dropping off trailer. Spaces were clearly marked. There is also a inexpensive gas station down the road which is super convenient. I did call Rob's auto repair during my drop off. And the employee there a helpful young woman, helped me change my drop off of the truck in town. For some reason uhaul wanted me to drop everything off all across town. As if picking up equipment across town wasn't difficult enough. But the staff at Rob's Auto repair called dispatch and solved that for me. They also have an after hours drop off, which was for me super convenient because it took me all day to unload, but because I got the equipment there same day and used after hour drop off I wasn't charged an extra day!! Thanks Rob's!!
SEAN GLoved the customer service and was in and out super quick!
David TI cannot think of anything that needs improvement. Robs Auto Repair LLC is consistently, the best U-Haul rental location I've dealt with when renting a trailer. The trailers are always ready to use when reserved. I have rented a U-Haul trailer from Stone Depot before with poor results (trailer not ready with flat tires). Again I am consistently happy with Robs automotive LLC. Thank you, Michael Fine
Michael FKeep them maintained and available, would be nice tobe able to drop state to state but it’s a great product at a great price.
Neil MPick up and drop off was very seamless. And setting up the rental was very easy. Thank you so much!
Rebecca BNice clean truck . Easy check out and check in . Great customer service fast and friendly.
KIPP BImprove nothing, you all were great! My business and I will be only doing our UHAUL business with you. Thank you for great experience.
Michael SThe process of doing 24/7 pickup with no staff on site was really daunting and took a long time as I stood out in the rain
Wee HI was charged twice
Heather BThe shop dog insesently and aggressively barked at us and the transaction window is is a metal cage with a tiny slot through which papers are passed.
Greg KVery friendly and helpful young lady has a great attitude
John HThe attendant was so nice and helpful. I had seen their sign for almost 6 years but never had needed a reason to go their. Their yard is well kept up and very secure. I'll remember them in the future.
Linda Mcustomer service by the lady who i rented from was rude and not friendly at all! I had to wait for over 10 min to have someone come out and help me check in my equipment when completed with it. overall poor customer service through and through
Michael LThese guys were amazing!
Jason TI had no serious problems with my transaction
Duane WIt was a weird set up with standing outside and talking to the Uhaul representative through a small hole in a metal screen. It was raining and there was no overhead cover, so you got a little wet filling out forms and whatnot. The employees were friendly and professional, though.
Christopher RVery helpful with politeness
Robert JN?A
WILLIAM DRicks auto very good ppl . everyone that called or we interacted with were helpful!
Rebecca CExtremely difficult using the online system and I feel like a lot of information was left out in the process I.E. the drop off procedure of rented equipment
Kristopher HOut of the way location but very nice people
STEPHEN GIncrease available equipment so vehicle can be picked up at nearest location if possible.
TERRI JWe were very pleased with the truck we rented. It was clean and ran fabulous!! Well done Rob's!!
Kathleen GEverything was very smooth and easy. Thank you!
Alejandro CThe online truck return check out process was confusing. I put the key back in the appropriate lockbox upon return to pickup site but then was asked to take and upload photos of the odometer reading and gas tank. By that time those two things were no longer viewable on the instrument panel. People should be made aware of this error in the order of steps for checking trucks in
Guana SThe equipment was not at the rental location. I found this out 2 hours before my moving guys that I paid for were to arrive. I ended up finding a small truck available close to my location and took that one. I was only able to move part of the contents of my house. My sister had to keep the truck longer and load ourselves and make another trip to storage unit. We didn't finish until 10pm. I will not use uHaul again. Why make a reservation in advance if you don't have a truck guarantee.
DEBORAH HProvide a receipt after mobile checkout.
Zachary BOffice staff very friendly
Regina BThe only thing I didn't enjoy was that I didn't get any assistance with returning the truck.
Felipe LYou over charge on your rentals for an 8 hour day. I was expecting to pay a little over 30$ but the whole cost was way above the expecting price. I am not satisfied!
Laura JThe only issue I have is with the billing, checked out online, my receipt shows 82.56 My actual charges are 83.56 the way that its charged to the card adds another dollar
Scott CReopen the Prineville store
steel hWebsite said they opened at 8:30. I arrived at 8:45. Several people ignored me as they entered a chain gate with interaction. Finally asked a second person to get help. Finally told I could come into the office only to be told that she wasn't open yet, give me your key. No checking the truck...nothing. Left me feeling uneasy and uncomfortable. It was a convenient location but service was not normal for UHaul at all.
Connie BUHaul customer service refused to offer me a partial refund, Robs Auto Repair was not willing to give a partial refund. I will never use UHaul again due to the absolutely horrid customer service of the company. When I told customer reps this in person and over the phone, I was told to "go ahead and use another company". Thus, I will use another company in the future.
Jonathan BThe business does not have the required Covid-19 signage posted per the order of the Governor. When I dropped off my rental, several people were there milling around not wearing masks and not practicing social distancing.
Andrew PI like that Robs auto repair had a pick up truck. If I had not driven by and seen the selection of uhauls, I would have never known this service was so close to home. Thank you, you will be highly recommended.
Julie M