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Michael E
Customer Reviews for Robs Auto Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Set a scale for how much money it cost to fill up gas tank. I spent more than I should have and they did not refund me or credit me for it.
Alexander RMaybe warn people that the self checkout takes about 15-20 mins to do if you’re a first timer. So they can plan accordingly for the pickup time.
Richard HEverything was great.
sonny bThe client self-service process sucks.
Cora UFirst truck had had the fuel tank drilled and drained of fuel. The second truck was on empty, showing 11 miles till empty.
Stephen LI never got my invoice
Penny WSuper efficient and quick
Stuart FThe first location was horrible for drop off and we couldn’t drop it off. Horrible experience
Amy NThe experience was very easy Everything went very well. Everybody was very friendly and helpful.
rob wPLEASE DO NOT CHARGE MORE THAN $ .50 c PER MILE
Emanuel RAs I said before these guys were really on their game. Extremely helpful and helped me change drop off location so I didn’t have to drive all over to drop off equipment. Thanks Rob’s Automotive
SEAN GThe lot was very accessible. There was no difficulty in dropping off trailer. Spaces were clearly marked. There is also a inexpensive gas station down the road which is super convenient. I did call Rob’s auto repair during my drop off. And the employee there a helpful young woman, helped me change my drop off of the truck in town. For some reason uhaul wanted me to drop everything off all across town. As if picking up equipment across town wasn’t difficult enough. But the staff at Rob’s Auto repair called dispatch and solved that for me. They also have an after hours drop off, which was for me super convenient because it took me all day to unload, but because I got the equipment there same day and used after hour drop off I wasn’t charged an extra day!! Thanks Rob’s!!
SEAN GLoved the customer service and was in and out super quick!
David TI cannot think of anything that needs improvement. Robs Auto Repair LLC is consistently, the best U-Haul rental location I’ve dealt with when renting a trailer. The trailers are always ready to use when reserved. I have rented a U-Haul trailer from Stone Depot before with poor results (trailer not ready with flat tires). Again I am consistently happy with Robs automotive LLC. Thank you, Michael Fine
Michael FKeep them maintained and available, would be nice tobe able to drop state to state but it’s a great product at a great price.
Neil MPick up and drop off was very seamless. And setting up the rental was very easy. Thank you so much!
Rebecca BNice clean truck . Easy check out and check in . Great customer service fast and friendly.
KIPP BImprove nothing, you all were great! My business and I will be only doing our UHAUL business with you. Thank you for great experience.
Michael SThe process of doing 24/7 pickup with no staff on site was really daunting and took a long time as I stood out in the rain
Wee HI was charged twice
Heather BThe shop dog insesently and aggressively barked at us and the transaction window is is a metal cage with a tiny slot through which papers are passed.
Greg KVery friendly and helpful young lady has a great attitude
John HThe attendant was so nice and helpful. I had seen their sign for almost 6 years but never had needed a reason to go their. Their yard is well kept up and very secure. I’ll remember them in the future.
Linda Mcustomer service by the lady who i rented from was rude and not friendly at all! I had to wait for over 10 min to have someone come out and help me check in my equipment when completed with it. overall poor customer service through and through
Michael LThese guys were amazing!
Jason TI had no serious problems with my transaction
Duane WIt was a weird set up with standing outside and talking to the Uhaul representative through a small hole in a metal screen. It was raining and there was no overhead cover, so you got a little wet filling out forms and whatnot. The employees were friendly and professional, though.
Christopher RVery helpful with politeness
Robert JN?A
WILLIAM DRicks auto very good ppl . everyone that called or we interacted with were helpful!
Rebecca CExtremely difficult using the online system and I feel like a lot of information was left out in the process I.E. the drop off procedure of rented equipment
Kristopher HOut of the way location but very nice people
STEPHEN GIncrease available equipment so vehicle can be picked up at nearest location if possible.
TERRI JWe were very pleased with the truck we rented. It was clean and ran fabulous!! Well done Rob's!!
Kathleen GEverything was very smooth and easy. Thank you!
Alejandro CThe online truck return check out process was confusing. I put the key back in the appropriate lockbox upon return to pickup site but then was asked to take and upload photos of the odometer reading and gas tank. By that time those two things were no longer viewable on the instrument panel. People should be made aware of this error in the order of steps for checking trucks in
Guana SThe equipment was not at the rental location. I found this out 2 hours before my moving guys that I paid for were to arrive. I ended up finding a small truck available close to my location and took that one. I was only able to move part of the contents of my house. My sister had to keep the truck longer and load ourselves and make another trip to storage unit. We didn't finish until 10pm. I will not use uHaul again. Why make a reservation in advance if you don't have a truck guarantee.
DEBORAH HProvide a receipt after mobile checkout.
Zachary BOffice staff very friendly
Regina BThe only thing I didn't enjoy was that I didn't get any assistance with returning the truck.
Felipe LYou over charge on your rentals for an 8 hour day. I was expecting to pay a little over 30$ but the whole cost was way above the expecting price. I am not satisfied!
Laura JThe only issue I have is with the billing, checked out online, my receipt shows 82.56 My actual charges are 83.56 the way that its charged to the card adds another dollar
Scott CReopen the Prineville store
steel hWebsite said they opened at 8:30. I arrived at 8:45. Several people ignored me as they entered a chain gate with interaction. Finally asked a second person to get help. Finally told I could come into the office only to be told that she wasn’t open yet, give me your key. No checking the truck...nothing. Left me feeling uneasy and uncomfortable. It was a convenient location but service was not normal for UHaul at all.
Connie BUHaul customer service refused to offer me a partial refund, Robs Auto Repair was not willing to give a partial refund. I will never use UHaul again due to the absolutely horrid customer service of the company. When I told customer reps this in person and over the phone, I was told to "go ahead and use another company". Thus, I will use another company in the future.
Jonathan BThe business does not have the required Covid-19 signage posted per the order of the Governor. When I dropped off my rental, several people were there milling around not wearing masks and not practicing social distancing.
Andrew PI like that Robs auto repair had a pick up truck. If I had not driven by and seen the selection of uhauls, I would have never known this service was so close to home. Thank you, you will be highly recommended.
Julie MWas not told of the 20$ after hours service fee. Requested a refund and have not got one.
Leah AThis location was fine and the people were wonderful this turned out to be the move from hell the call center kept moving things around I wound up driving 80 miles out of my way the door on the rig did not work I want up losing a $1700 piece of furniture off of the back and paid $230 out of pocket to get the door fixed so that I could close it I have reported this and I am waiting for the district manager to call me back not only do I expect this entire move to be credited back I have one more load I have to get that I did not feel secure putting in the truck so now I have to go back to Portland and do this one more time I can use a much smaller truck but I expect that to be free of charge as well or I expect a check for $1700 for my furniture plus the 230 This location was fine and the people were wonderful this turned out to be the move from hell the call center kept moving things around I wound up driving 80 miles out of my way the door on the rig did not work I want up losing a $1700 piece of furniture off of the back and paid $230 out of pocket to get the door fixed so that I could close it I have reported this and I am waiting for the district manager to call me back not only do I expect this entire move to be credited back I have one more load I have to get that I did not feel secure putting in the truck so now I have to go back to Portland and do this one more time I can use a much smaller truck but I expect that to be free of charge as well or I expect a check for $1700 for my furniture plus the 230 that I paid an aircraft mechanic to fix the door so that it would close. People at this location were very professional and very nice I realize it’s not their fault that the door didn’t work and that the call center kept changing locations I don’t want that to be held against this particular location because they were very kind there but this entire situation was a cluster fuck sorry that’s about the nicest thing I can say about it but I’ll tell you what after having a really bad weekend the attitude of the assistant manager at the location where I returned in Auburn was beyond ridiculous and his attitude made things much worse I’m half tempted to simply go to small claims court tomorrow and file a $5000 claim against Uhaul. He turned a bad situation into something bad but he had full authority to do so so beware....
Cynthia AWhen I looked it up on Maps it took me to the wrong location. It took me to Stark St. An old location that’s no longer there
Angela CNothing I love how easy it was.
Melissa MWe assume when renting rolling equipment it is ready to use.
robert gFriendly staff kept me posted on progress. The truck I ordered did not arrive at their location. They went out of their way to find me a truck. Thanks
Travis A