Customer Reviews for Robins Service
(U-Haul Neighborhood Dealer)

435 reviews

1302 W Towne St   Glendive, MT 59330

(406) 365-6007

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(406) 365-6007

1302 W Towne St
Glendive, MT 59330

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Debra Ford 
Rating:
5.0

Customer did not leave a comment.

Mitzi Hamilton 
Rating:
5.0

Customer did not leave a comment.

DANIEL GUENZI 
Rating:
4.0

all was good

Ronald Engle 
Rating:
5.0

Great service as always

Timothy Burdick 
Rating:
4.0

Everything went well friendly service... The only suggestion would like to have picked up by 8 am

Kurt Orcutt 
Rating:
5.0

The manager was extremely kind and friendly and helpful. she informed me of the policies and procedures and explained everything, I will definitely recommend them in the future

STEVEN BROWN 
Rating:
5.0

Amazing staff super helpful and very knowledgeable. I will definitely use this location again

Steve Brown 
Rating:
4.0

Customer did not leave a comment.

Clifton Hackbarth 
Rating:
3.0

Customer did not leave a comment.

Steven Chegwin 
Rating:
5.0

Customer did not leave a comment.

GLEN POMYGALSKI 
Rating:
3.0

Customer did not leave a comment.

Teresa Elliott 
Rating:
1.0

Customer did not leave a comment.

Bryce Jorgensen 
Rating:
2.0

Location was filthy, clerk tried to charge us for extra miles because she made a mistake. Charged us for gas even though the truck had 10 more miles to empty than when we picked it up.

Damon Daigle 
Rating:
4.0

Customer did not leave a comment.

jeffrey wittkopp 
Rating:
1.0

Customer did not leave a comment.

Michael Bowen 
Rating:
2.0

Employees not friendly. The equip was covered with snow, and the manager told the guy not to worry about clearing the snow, so I was unable to assess the equip. When I asked for instructions on how to use the guy pointed to the instructions on the fender and said follow them. I would have expected better from small town people?

Dennis Hansen 
Rating:
4.0

The customer service lady at this location really knows her job &’is very helpful.

Tina Carter 
Rating:
2.0

Muddy foot prints in cab, broken roll up door making for difficult use. Clean and check the equipment.

Heinz Shumacher 
Rating:
5.0

Customer did not leave a comment.

William Clark 
Rating:
3.0

Customer did not leave a comment.

Gerald Oberle 
Rating:
1.0

Truck was dirty. Damage on truck not marked. Location website said open at 8 am on Saturday but they were not!! Terrible!

Robert Wielgos 
Rating:
5.0

nothing

Paul Rask 
Rating:
5.0

Customer did not leave a comment.

Katelyn Sears 
Rating:
4.0

Customer did not leave a comment.

Jim Holderman 
Rating:
3.0

It's just a drop off location at a mechanic shop, so we can't really judge their service.

Chris Reed 
Rating:
3.0

Both pickup an drop off help with trailer that’s nice. Thanks again

pamela cale 
Rating:
3.0

Customer did not leave a comment.

Tim Nicholls 
Rating:
3.0

Customer did not leave a comment.

Phillip Morris 
Rating:
3.0

Customer did not leave a comment.

Mia AmoreTalon 
Rating:
5.0

Customer did not leave a comment.

Tara Hansen 
Rating:
3.0

Customer did not leave a comment.

THOMAS CHRISTENSEN 
Rating:
5.0

The staff was very helpful and friendly!!!

Thomas Jurkovich 
Rating:
3.0

Customer did not leave a comment.

Sarah Koyle 
Rating:
5.0

I lived in Williston ND and was told there would be a truck either in Sidney MT or Williston ND, but I had to drive 4hr round trip to pick one up in Glendive MT.

Dan Houston 
Rating:
4.0

Customer did not leave a comment.

Gail Mayer 
Rating:
4.0

Customer did not leave a comment.

Cameron Mitchell 
Rating:
5.0

Customer did not leave a comment.

Lona Warrenburg 
Rating:
5.0

Customer did not leave a comment.

PHILIP KEIFER 
Rating:
5.0

Customer did not leave a comment.

Christine Larson 
Rating:
5.0

Great local service station with friendly staff!

tom condon 
Rating:
4.0

Customer did not leave a comment.

Tina Carter 
Rating:
1.0

The truck was full of cat hair and dog hai which I’m allergic to. The windshield wiper was broke and I drove thru a rainstorm at 130am and it was quite disappointing that a basic safety item was neglected. The tow trailer was awful as well because the tire straps were cut so many times every time I stopped one was off because I couldn’t ratchet it down again safety. I called customer service ass well as my wife and we both never received a phone call back because I think there should be a discounted rate because of just plane laziness. I’m a class A driver and as I told the place I turned it into that they should not let the car trailer out before straps are fixed and the truck was a mess. When I got home I actually took my yard blower and blew out the truck for at least 5 minutes and still didn’t get the dog and cat hair out. And the worst thing is I called twice and never got to speak to a manager. And the call back never happened, so horrible customer service.

Michael Gullo 
Rating:
5.0

Customer did not leave a comment.

Chris Tarno 
Rating:
5.0

Customer did not leave a comment.

John Sillery 
Rating:
5.0

Great again!

Laura Williams 
Rating:
3.0

Customer did not leave a comment.

Don Haenfler 
Rating:
4.0

Customer did not leave a comment.

RILEY BELL 
Rating:
3.0

Customer did not leave a comment.

Corey Stevens 
Rating:
3.0

Customer did not leave a comment.

Mandi Fischer 
Rating:
5.0

Customer did not leave a comment.

Ricky Elhart 
Rating:
5.0

Customer did not leave a comment.

Ricky Elhart 
Rating:
4.0

Customer did not leave a comment.

Steve Zumpf 
Rating:
1.0

The staff at this location were very rude.

GENE BURESH 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA PFAU 
Rating:
5.0

The owner and workers were amazing!

Jaid Beacham 
Rating:
5.0

Customer did not leave a comment.

Lori Torstenboug 
Rating:
5.0

They are really trying

RICKY DONN ELHART 
Rating:
5.0

They were great

LARRY WILKEN 
Rating:
4.0

Had to drive 80 miles just to pick up the trailer. There is a Uhaul facility in our town.

David Fiechtner 
Rating:
4.0

Customer did not leave a comment.

RICKY DONN ELHART 
Rating:
5.0

Customer did not leave a comment.

Robert Laughlin 
Rating:
3.0

Customer did not leave a comment.

JOYCE PULSE 
Rating:
3.0

Customer did not leave a comment.

Rob Boes 
Rating:
4.0

Customer did not leave a comment.

JONATHAN SENNER 
Rating:
2.0

Have the trailer ready to go

Lloyd Stotler 
Rating:
5.0

Customer did not leave a comment.

MITCH MAYER 
Rating:
4.0

Customer did not leave a comment.

GEORGE STUMP 
Rating:
5.0

Customer did not leave a comment.

Erika Newton 
Rating:
3.0

We booked our reservation 2 months prior to pickup. We set it for Sidney, MT pickup at the Saddle Shop location. We had jobs lined up in Michigan where we were moving to, with specific start dates. The day prior to order reserved pick up, we were told there were no trucks. The soonest we could get them was 2 days after original date, on our scheduled move date. This threw our entire trip off by 4 whole days. Loosing out the employment opportunities we had. It was very frustrating and inconvenient to say the least. We also then had to drive an hour away to pick them up at the Glendive location instead. I am not sure if this error was on the part of UHaul or the local location. Was not a great experience at all having it fall this way.

William hildebrant 
Rating:
3.0

We booked our reservation 2 months prior to pickup. We set it for Sidney, MT pickup at the Saddle Shop location. We had jobs lined up in Michigan where we were moving to, with specific start dates. The day prior to order reserved pick up, we were told there were no trucks. The soonest we could get them was 2 days after original date, on our scheduled move date. This threw our entire trip off by 4 whole days. Loosing out the employment opportunities we had. It was very frustrating and inconvenient to say the least. We also then had to drive an hour away to pick them up at the Glendive location instead. I am not sure if this error was on the part of UHaul or the local location. Was not a great experience at all having it fall this way.

Frank Hoffman 
Rating:
5.0

Customer did not leave a comment.

cheryl olson 
Rating:
3.0

Customer did not leave a comment.

Mark Goyette 
Rating:
3.0

Customer did not leave a comment.

Patrick Lahiff 
Rating:
4.0

Customer did not leave a comment.

scott seifert 
Rating:
5.0

Customer did not leave a comment.

JULLIE TOUYEN GRIFFITH-STORLIE 
Rating:
3.0

Customer did not leave a comment.

Ashlie Schenk 
Rating:
4.0

I had to sweep out the cargo area and toss the leftover trash inside the truck under the seats.

Ryan Brown 
Rating:
5.0

Customer did not leave a comment.

Dawn Wetzel 
Rating:
5.0

Customer did not leave a comment.

Thomas Proulx 
Rating:
5.0

Customer did not leave a comment.

JAMES SCHAETZ 
Rating:
5.0

👍👍👍

GARY BARNABY 
Rating:
5.0

Really nice truck - new - only 4K miles! Tried to get the truck in Bowman, ND, but had to drive a couple hours to pick it up in Montana. It was a pretty drive, and I'm just glad we got the truck. We packed it full, and I mean FULL, and it still drove good & pulled a trailer with a Polaris Ranger. Got Dad's estate moved from ND to MI. Very happy !!! I think we used around $400 in gas from ND to MI.

Chris Schrauben 
Rating:
5.0

Customer did not leave a comment.

Charles Molter 
Rating:
4.0

Customer did not leave a comment.

Kristina Kremer 
Rating:
5.0

Customer did not leave a comment.

Johnathen Bell 
Rating:
5.0

Customer did not leave a comment.

Kevin Hooks 
Rating:
5.0

Customer did not leave a comment.

Douglas Edward Anderson 
Rating:
4.0

Customer did not leave a comment.

Bryan Day 
Rating:
3.0

Customer did not leave a comment.

Robert Person 
Rating:
5.0

Customer did not leave a comment.

Christina Cannella 
Rating:
4.0

Customer did not leave a comment.

SUE SCHWINDT 
Rating:
4.0

Customer did not leave a comment.

Eugenio Guajardo 
Rating:
1.0

Not over charge for rental. It is less then $100.00 to rent a 5x8 open trailer from Great Falls Mt. to Glendive Mt. . But, $350.00 to rent the same exact trailer to go from Glendive Mt. to Great Falls Mt.. WHY! WHY! Why! I WILL NEVER, EVER RENT FROM U- HAUL AGAIN!!! WHAT A RIP OFF!!! Your new slogan should be; We're U-HAUL, we DON'T CARE, Because we DON'T HAVE TO!!!

Larry Berger 
Rating:
5.0

The truck had transmission issues and a gas leak. Worst extension ever!!!!

ELIZABETH HICKMAN 
Rating:
5.0

Customer did not leave a comment.

Arlene Schmidtke 
Rating:
1.0

They didn't have the reservation right had get trailer they put it on wrong had lots damage done 2 pick up

Debbie Burger 
Rating:
3.0

Customer did not leave a comment.

chris Foutch 
Rating:
5.0

Company reps at main numbers need to be more up to date on availability of equipment. Dont try to send people out of country during a pandemic when the border is closed.

Michael Schumacher 
Rating:
4.0

Customer did not leave a comment.

Ross Hall 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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