Customer Reviews for Roberts Family Enterprises LLC
(U-Haul Neighborhood Dealer)

278 reviews

340 S Shady St   Mountain City, TN 37683

(423) 727-8088

Office Hours

  • Mon: 9 am–5 pm
  • Tue: 9 am–3 pm
  • Wed: Closed
  • Thur: 9 am–3 pm
  • Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(423) 727-8088

340 S Shady St
Mountain City, TN 37683

Services at this Location:

Office Hours

  • Mon: 9 am–5 pm
  • Tue: 9 am–3 pm
  • Wed: Closed
  • Thur: 9 am–3 pm
  • Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great service

Jack Guy 
Rating:
5.0

Customer did not leave a comment.

Eino Ketola 
Rating:
5.0

Customer did not leave a comment.

Jonathan Morefield 
Rating:
5.0

Customer did not leave a comment.

Rickey Roark 
Rating:
5.0

Dawn is very helpful in every aspect of renting a truck. She ensures the trucks are ready to go on time. Would recommend her and Roberts Enterprises to anyone!!!!

David Torbett 
Rating:
5.0

Customer did not leave a comment.

Audra Gerty 
Rating:
5.0

Customer did not leave a comment.

Douglas Miller 
Rating:
5.0

Quick and easy drop off location very friendly owners.

Sue McGuire 
Rating:
5.0

Customer did not leave a comment.

Sue McGuire 
Rating:
5.0

Customer did not leave a comment.

Kimberly Watson 
Rating:
5.0

Awesome experience

JAMES COMPTON 
Rating:
5.0

Customer did not leave a comment.

lois fisher 
Rating:
3.0

We returned the Uhaul on Sat evening so no one was there.

Skylar Reece 
Rating:
5.0

Customer did not leave a comment.

Peter Wachs 
Rating:
5.0

Great customer service.Very friendly and will do service again.

Linda McQueen 
Rating:
3.0

Personnel was very friendly and helpful! This location was not one of my return choices, but upon discovering it, I called to ask if I could return the truck to this location instead as it was about 15 miles closer to me and a much safer drive in the mountains.

kathleen bryce 
Rating:
5.0

Customer did not leave a comment.

ROB CARVELL 
Rating:
5.0

Customer did not leave a comment.

Andrew Pepe 
Rating:
5.0

Customer did not leave a comment.

Thomas ONeil 
Rating:
5.0

Friendly professional service equipment readily available easy convenient service no problems at all

Kevin Main 
Rating:
5.0

Dawn Roberts at our local U-haul is so sweet and she goes the last mile to help you !

Richard Fritts 
Rating:
5.0

Customer did not leave a comment.

Philip Wirchansky 
Rating:
5.0

Customer did not leave a comment.

william elliott 
Rating:
5.0

Customer did not leave a comment.

Mark Wilson 
Rating:
5.0

Friendly home town family run business. I called at 8, not knowing that they weren't "open" until 9, and the lady actually picked up the phone and checked inventory for me. The whole experience was really good and I will be going to them for any future rentals. I like the other place I've used, but I love this place.

Timothy Read 
Rating:
5.0

Customer did not leave a comment.

Chris Morgan 
Rating:
4.0

Although the vehicle was filthy inside the cab, it did not impact the usefulness of the vehicle for our needs. The owner/operator apologized for the condition, and explained the circumstances. This particular U-Haul location was a very small location but was extremely close to our home and our in town usage.

Melissa Callahan 
Rating:
5.0

Customer did not leave a comment.

April Jackson 
Rating:
5.0

Nothing

William Willis 
Rating:
5.0

Best customer service anywhere.

Beth Cox 
Rating:
5.0

Mrs. Roberts was amazing in helping me.

Mike Dancy 
Rating:
5.0

Customer did not leave a comment.

Kelly Vaughn 
Rating:
5.0

Customer did not leave a comment.

karen caputo 
Rating:
5.0

The Robertsons in Mountain City Tn, (DAWN) is the most friendly person , she has the best disposition,and is very helpful.

Deborah Taylor 
Rating:
5.0

Very good service always a awesome helpful place to rent equipment

DANNY CHANCE 
Rating:
5.0

Customer did not leave a comment.

David Mink 
Rating:
5.0

Customer did not leave a comment.

Barb Damron 
Rating:
3.0

Customer did not leave a comment.

michael farley 
Rating:
5.0

Great customer service with a smile!

william andrews 
Rating:
5.0

Customer did not leave a comment.

Vangie Winters 
Rating:
5.0

Dawn was very helpful and kind.

Allen Connell 
Rating:
5.0

Dawn is a very friendly and helpful person. We have rented from her on several times and she has always been great to deal with. I always go to her and even change my requests in order to use her location.

Jim Blake 
Rating:
5.0

Nothing, the pick up location experience was the best customer service I have seen in ages. It made me feel valued and appreciated. Something lacking far too often these days.

WILLIAM TATUM 
Rating:
5.0

Customer did not leave a comment.

Peter Ong 
Rating:
5.0

Always the best!!!!

Debi Knerr 
Rating:
5.0

Customer did not leave a comment.

JOHN CORNELIUS 
Rating:
3.0

Customer did not leave a comment.

Heather Collins 
Rating:
5.0

Super great experience! Thank you

SPENCER STANLEY 
Rating:
5.0

Customer did not leave a comment.

PAIGE NAYLOR 
Rating:
5.0

Customer did not leave a comment.

Arin Haight 
Rating:
5.0

Customer did not leave a comment.

Dayton Payne 
Rating:
5.0

Very nice and knowledgeable an the service was outstanding Dawn the lady runs the place is very helpful 100 percent will be back thanks again

Roger Greer 
Rating:
5.0

Customer did not leave a comment.

Dayton Payne 
Rating:
5.0

Fix damaged or missing equipment before renting to new customer.

Matthew Woods 
Rating:
5.0

No issues. Customer service was excellent.

Thomas Wood 
Rating:
5.0

Dawn Roberts is awesome!

Joann Paul 
Rating:
5.0

Your computer sent me a confirmation that my pickup location was 2 hours away. This caused me great concern, and I had to waste my time and my local agent's time to learn the confirmation was generated automatically with incorrect confirmation information. You should correct this problem.

Earl Fuller 
Rating:
5.0

No issues or complaints. Customer service was good on both ends.

Thomas Wood 
Rating:
5.0

Always excellent service at this location!

David Dotson 
Rating:
3.0

The mobile app would not accept the required picture to check the truck in after hours. I ended up leaving it and calling the next day.

TIM VANDYKE 
Rating:
5.0

Customer did not leave a comment.

Stephen DuPont 
Rating:
4.0

Customer did not leave a comment.

Peter Ong 
Rating:
5.0

Customer service was great but th e truck need a little cleaning t do everything else was great

Roger Greer 
Rating:
3.0

Customer did not leave a comment.

VINCENT ISABELLA 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN DAVIS 
Rating:
5.0

Very nice people. So helpful.

Summer Wadsworth 
Rating:
5.0

Customer did not leave a comment.

Michael Brueggenjohann 
Rating:
5.0

Customer did not leave a comment.

TIM VANDYKE 
Rating:
5.0

Very helpful and friendly. I appreciate the quick check-in getting me out quick!

Clint Gorman 
Rating:
5.0

Customer did not leave a comment.

EDWARD MERCER 
Rating:
4.0

Customer did not leave a comment.

VINCENT ISABELLA 
Rating:
5.0

You couldn't improve on anything. Mrs. Roberts was so very pleasant, kind, and extremely helpful and accommodating. Couldn't have gone any better. Would highly recommend this store.

Stephanie Smith 
Rating:
4.0

Customer did not leave a comment.

Douglas Jenks 
Rating:
5.0

I hope we never have to rent a truck from any location other than Robert Family Enterprise. The trucks are always clean and ready when they’re supposed to be picked up. Dawn goes out of her way to be helpful and she is so kind and just wonderful to work with. We highly recommend doing business with Roberts Gamily Enterprise.

Allen Walker 
Rating:
4.0

Customer did not leave a comment.

vincent isabella 
Rating:
5.0

I

Jim Blake 
Rating:
5.0

Customer did not leave a comment.

James Blake 
Rating:
4.0

Customer did not leave a comment.

Tiffany Arney 
Rating:
5.0

Customer did not leave a comment.

Benjamin Barkley 
Rating:
5.0

Customer did not leave a comment.

James Williams 
Rating:
5.0

Not a thing it was a nice feelin .. the representative was vary nice n friendly

Diane Harmon 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HENSLEY 
Rating:
5.0

Great job by Dawn, keep up the good work

Stuart Shoun 
Rating:
5.0

Excellent customer experience. Super helpful and extremely pleasant

David Lisi 
Rating:
3.0

After hours drop-off, but directions were clearly stated on how and where.

Douglas Jenks 
Rating:
5.0

Great Personal.

BOBBY WILSON 
Rating:
5.0

These folks were the best I have ever worked with of all the Uhaul locations i have been in in my lifetime. They bare the best of the best. Allen

Allen Walker 
Rating:
5.0

Customer did not leave a comment.

Gale Barber 
Rating:
5.0

Customer did not leave a comment.

GERALD MCCLELLAN 
Rating:
5.0

Customer did not leave a comment.

Bobby Wilson 
Rating:
5.0

Customer did not leave a comment.

Angela Walker 
Rating:
4.0

Customer did not leave a comment.

edward comer 
Rating:
5.0

Always can count on them for our needs!

Debi Knerr 
Rating:
4.0

Customer did not leave a comment.

maryland beeding 
Rating:
5.0

Roberts Family is the best!

Debi Knerr 
Rating:
5.0

Continue your operation with supplies as such

David Frazier 
Rating:
5.0

Great customer service

Charles Shipman 
Rating:
4.0

Customer did not leave a comment.

Brenda Brewer 
Rating:
5.0

I arrived and the people here were so super friendly! I had never towed before and they were so understanding and unhitched the tow behind for me. I had such a wonderful experience with U haul. Wouldnt ever hesitate to use again!

Laura Kierstead 
Rating:
5.0

Nothing

Michelle Dansro 
No reviews have been submitted for this location.

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