Big Thanks to Dawn… She went beyond - excellent service Always
Gerry W
Customer Reviews for Roberts Family Enterprises LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
Jack GDawn is very helpful in every aspect of renting a truck. She ensures the trucks are ready to go on time. Would recommend her and Roberts Enterprises to anyone!!!!
David TQuick and easy drop off location very friendly owners.
Sue MAwesome experience
JAMES CWe returned the Uhaul on Sat evening so no one was there.
Skylar RGreat customer service.Very friendly and will do service again.
Linda MPersonnel was very friendly and helpful! This location was not one of my return choices, but upon discovering it, I called to ask if I could return the truck to this location instead as it was about 15 miles closer to me and a much safer drive in the mountains.
kathleen bFriendly professional service equipment readily available easy convenient service no problems at all
Kevin MDawn Roberts at our local U-haul is so sweet and she goes the last mile to help you !
Richard FFriendly home town family run business. I called at 8, not knowing that they weren't "open" until 9, and the lady actually picked up the phone and checked inventory for me. The whole experience was really good and I will be going to them for any future rentals. I like the other place I've used, but I love this place.
Timothy RAlthough the vehicle was filthy inside the cab, it did not impact the usefulness of the vehicle for our needs. The owner/operator apologized for the condition, and explained the circumstances. This particular U-Haul location was a very small location but was extremely close to our home and our in town usage.
Melissa CNothing
William WBest customer service anywhere.
Beth CMrs. Roberts was amazing in helping me.
Mike DThe Robertsons in Mountain City Tn, (DAWN) is the most friendly person , she has the best disposition,and is very helpful.
Deborah TVery good service always a awesome helpful place to rent equipment
DANNY CGreat customer service with a smile!
william aDawn was very helpful and kind.
Allen CDawn is a very friendly and helpful person. We have rented from her on several times and she has always been great to deal with. I always go to her and even change my requests in order to use her location.
Jim BNothing, the pick up location experience was the best customer service I have seen in ages. It made me feel valued and appreciated. Something lacking far too often these days.
WILLIAM TAlways the best!!!!
Debi KSuper great experience! Thank you
SPENCER SVery nice and knowledgeable an the service was outstanding Dawn the lady runs the place is very helpful 100 percent will be back thanks again
Roger GFix damaged or missing equipment before renting to new customer.
Matthew WNo issues. Customer service was excellent.
Thomas WDawn Roberts is awesome!
Joann PYour computer sent me a confirmation that my pickup location was 2 hours away. This caused me great concern, and I had to waste my time and my local agent's time to learn the confirmation was generated automatically with incorrect confirmation information. You should correct this problem.
Earl FNo issues or complaints. Customer service was good on both ends.
Thomas WAlways excellent service at this location!
David DThe mobile app would not accept the required picture to check the truck in after hours. I ended up leaving it and calling the next day.
TIM VCustomer service was great but th e truck need a little cleaning t do everything else was great
Roger GVery nice people. So helpful.
Summer WVery helpful and friendly. I appreciate the quick check-in getting me out quick!
Clint GYou couldn't improve on anything. Mrs. Roberts was so very pleasant, kind, and extremely helpful and accommodating. Couldn't have gone any better. Would highly recommend this store.
Stephanie SI hope we never have to rent a truck from any location other than Robert Family Enterprise. The trucks are always clean and ready when they’re supposed to be picked up. Dawn goes out of her way to be helpful and she is so kind and just wonderful to work with. We highly recommend doing business with Roberts Gamily Enterprise.
Allen WI
Jim BNot a thing it was a nice feelin .. the representative was vary nice n friendly
Diane HGreat job by Dawn, keep up the good work
Stuart SExcellent customer experience. Super helpful and extremely pleasant
David LAfter hours drop-off, but directions were clearly stated on how and where.
Douglas JGreat Personal.
BOBBY WThese folks were the best I have ever worked with of all the Uhaul locations i have been in in my lifetime. They bare the best of the best. Allen
Allen WAlways can count on them for our needs!
Debi KRoberts Family is the best!
Debi KContinue your operation with supplies as such
David FGreat customer service
Charles SI arrived and the people here were so super friendly! I had never towed before and they were so understanding and unhitched the tow behind for me. I had such a wonderful experience with U haul. Wouldnt ever hesitate to use again!
Laura K