Customer Reviews for Roberts Auto Care
(U-Haul Neighborhood Dealer)

55 reviews

521 E Lincoln Ave   Goshen, IN 46528

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

521 E Lincoln Ave
Goshen, IN 46528

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

melissa myers 
Rating:
5.0

Seemed like.good and likeable.people.

Gary Horst 
Rating:
5.0

Close to home and very helpful staff. Easy to work with.They have a wide range of equipment to pick from.

Daniel Bowers 
Rating:
3.0

They did not have the equipment I rented ready and available. I had to hunt down another place for renting a furniture dolly on my own. There wasn’t a good place to park my car.

GRANT MARTIN 
Rating:
5.0

Customer did not leave a comment.

Roland Helmuth 
Rating:
5.0

Customer did not leave a comment.

Matthew Whitford 
Rating:
5.0

Customer did not leave a comment.

Jonathan Maldonado 
Rating:
5.0

Customer did not leave a comment.

BRANDON RHODES 
Rating:
3.0

Customer did not leave a comment.

WYMAN BONTRAGER 
Rating:
5.0

Customer did not leave a comment.

Gregory Neff 
Rating:
5.0

Customer did not leave a comment.

Vance Renninger 
Rating:
2.0

No one was there. Place was closed before advertised hours

Marek Tipton 
Rating:
5.0

Customer did not leave a comment.

GREG BALSLEY 
Rating:
5.0

Customer did not leave a comment.

Samantha Dickerson 
Rating:
3.0

Not make drop off so time consuming. Very in inviting place. Junk cars all around. Dead end location.

James Beagle 
Rating:
5.0

Great experience with friendly service.

Brian Hershberger 
Rating:
3.0

The prices and surcharges should definitely be more transparent. What I thought was going to be a max of about $50 for the truck ended up being more than $120. And I was NOT listened to when I denied extra coverage and was charged TWICE for fuel when I only drove the truck for 14 miles!

ASHLEY DURALL 
Rating:
5.0

Ian was a great help and he made sure I was ok and if I needed anything to call. Great customer service

Antelene Foster 
Rating:
4.0

Customer did not leave a comment.

Robert Krug 
Rating:
4.0

Customer did not leave a comment.

Toni Smith 
Rating:
5.0

The place was closed at the time I dropped it off. They have plenty of room to park the equipment

Jesus Ortega 
Rating:
5.0

Customer did not leave a comment.

John Glick 
Rating:
3.0

very helpful staff

Karla Kauffman 
Rating:
2.0

Both trucks that were available smelled of cigarette smoke. Truck was not cleaned out before we used it. People running the location were out to lunch when we came to pick up - waited an hour...

Josh Kinney 
Rating:
5.0

Customer did not leave a comment.

Tara Hetler 
Rating:
3.0

Dropped uhaul off could not find anyone around anywhere

Janet Leach 
Rating:
4.0

The transmission needs to be checked.

Christina Delgado 
Rating:
5.0

The location was good and person there was helpful. Your online checkin to get the keys was not. The app did not work properly. It kept saying I didn’t have internet access when I had 4 bars and LTE. It was clear it was your server issues. I started trying to check in 20 minutes before pickup time and didn’t actually accomplish getting the keys until 40 minutes after my pickup time. There was more damage to the vehicle than was marked which is why I took many pictures. The gas was on empty when I picked the vehicle up. You need a better process for ensuring it works. I could not reserve the vehicle until 7:30 and could only have it for 2 hours despite paying a full day fee. After your app wasting 40 minutes of my use time I barely made it back in time. I will be checking my credit card statement and if there are any extra charges I will be filing fraudulent billing report. I don’t believe there will be, but just based on the poor experience I am concerned. Again everything I am reporting with possible exception of empty fuel tank has nothing to do with the location staff it is solely your larger process to check in, the clear failure of your servers to handle the traffic, and that when I called 3x there was no one to answer call for more than 10 minutes each time before I hung up.

Sean McCrindle  
Rating:
3.0

Customer did not leave a comment.

Kim GRANT 
Rating:
5.0

It was excellent! The guy at Robert's Auto Care was the nicest guy ever

Dakota Pederson 
Rating:
1.0

Do what the customer asks for and not change anything right after they hang up multiple times! Go above and beyond to let the customer know what vehicles are available and aren’t. Very bad experience!

Travis Dailey 
Rating:
4.0

Customer did not leave a comment.

WYMAN BONTRAGER 
Rating:
4.0

Clearly marked spots when returning the truck

Jamie Wise 
Rating:
1.0

I got charged a clean fee for no reason whe. I cleaned the truck better then I got it and I put extra gas in it and got charged for gas

Mathew mooney 
Rating:
4.0

After hours drop off

Richard Yoder 
Rating:
5.0

Customer did not leave a comment.

Sara Seltmann 
Rating:
5.0

Customer did not leave a comment.

Zachary Johnson 
Rating:
5.0

Customer did not leave a comment.

john miller 
Rating:
5.0

These folks were as equally helpful! I appreciated these folks as well.

Max Wagaman 
Rating:
5.0

Customer did not leave a comment.

PAUL PRONZ 
Rating:
5.0

Customer did not leave a comment.

Martha Moreno 
Rating:
5.0

Excellent customer service!! He was very friendly.

Jamie Dillinger 
Rating:
5.0

professional, polite and honest. It was easy to deal and make arrangements @ Roberts.

PAUL PRONZ 
Rating:
5.0

nothing it was a smooth and quick process

Harry Hochstetler 
Rating:
5.0

The representative I dealt with was courteous and thoroughly helpful. It was greatly appreciated!

Susan Ankrom 
Rating:
3.0

I dropped off after hours so don't have any feedback for this location.

Mark Oliver 
Rating:
1.0

Get my Email off this account it is not me and after many tries to get this done i am still getting emails from you all. please get your records strait

Dave Michaels 
Rating:
4.0

Customer did not leave a comment.

Dawn Ratliff 
Rating:
5.0

Customer did not leave a comment.

Michael J Miller 
Rating:
5.0

Customer did not leave a comment.

Freeman Schlabach 
Rating:
3.0

Customer did not leave a comment.

Doug Lawless 
Rating:
5.0

The guy who rented us the trailer was really nice

Tyler Gladys 
Rating:
4.0

Customer did not leave a comment.

Christopher Tedeschi 
Rating:
4.0

Friendly attendant. The parking area was accessible. Be careful if following Google to find this location. Google will get you close but you will need to search a little for the real entrance.

Michael Brandt 
Rating:
5.0

Customer did not leave a comment.

Matt Donaldson 
No reviews have been submitted for this location.

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