Customer Reviews for Robbins Auto Value LLC
(Distribuidor de U-Haul del vecindario)

124 comentarios

948 N Broadway   Union City, MI 49094

(517) 756-3051

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 4:30 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(517) 756-3051

948 N Broadway
Union City, MI 49094

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 4:30 p. m.
  • Sáb. - dom.: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Priscilla I. 
Clasificación:
3.0

I was not familiar with this area. They recently had horrible storms. The location was not open at 4:00 pm. The electronic "checkout" was not going well due to loss of wireless connections after the weather. It took almost 2 hours to get through the "return truck" process in 90+ degree heat. Very exhausting.

DANIEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney P. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN CHARLES D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
3.0

El cliente no dejó un comentario.

HARLAN EUGENE Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRETT JACOB P. 
Clasificación:
3.0

It was very dark in the parking lot and not too organized. I didn't feel too comfortable leaving the trailer there, on suspicion of someone being able to steal it. Just didn't seem to organized, or welcoming. Especially with the option of dropping rentals off at the customers convenience.

MARIESHA LYNN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

Very friendly and helpful

TASHA LYNN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS JOHN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
4.0

Gregg was beyond helpful and nice.

CHRISTOPHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelique M. 
Clasificación:
5.0

Better internet connection

Gary F. 
Clasificación:
5.0

Better internet connections

Gary F. 
Clasificación:
5.0

Nada

NANCY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teasha M. 
Clasificación:
5.0

Friendly and very helpful.

James C. 
Clasificación:
5.0

Every thing was fine

Francis E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susie H. 
Clasificación:
2.0

Did not have enough signal to go through phone steps. Took around 20 minutes to upload photos of license. Was told that we had the truck through Thursday but when dropped off was told that I had a late fee. The drop off location said that they had seen the same information but was now also told that we owed the fee. took around an hour to finally check in the truck. Told the regional manager to take care of the fee or we would never use uhaul again. She was not willing to help.

Jake A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

marc H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon S. 
Clasificación:
5.0

I was very impressed with our experience! Customer service was excellent and U-Haul really knows how to treat their customers both over the phone with registering and in person.

Calvin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan R. 
Clasificación:
4.0

The staff on duty was friendly and helpful.

VICTORIA C. 
Clasificación:
4.0

This location and the representative, Robbins Auto Value, llc was very accommodating; it was a nice experience. Thank you,

Terry C. 
Clasificación:
5.0

Quick and easy.

Brian C. 
Clasificación:
5.0

I rented the U Haul and couldn't use it because it wouldn't go in the snow. There was one inch of snow in the driveway and the truck got stuck immediately. I had to have it pulled out because I couldn't get any traction. I will never rent a U Haul again in the winter.

Carol S. 
Clasificación:
4.0

El cliente no dejó un comentario.

david B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie R. 
Clasificación:
5.0

nothing

Richard B. 
Clasificación:
5.0

Great customer service.

DOUG M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
4.0

nothing

Fred M. 
Clasificación:
3.0

had a sliw leak and had to put air in the tire to make my trip. Your 24 hr drop off seems overly complicated. Have a contact number GPS and photo submission 2in1 seems plenty sufficient to me.

Jeff C. 
Clasificación:
4.0

Was told could drop off anytime drop off does not need to be open witch I did but had no way of confirming the drop. I called and left a message but that was all I could do. Would have liked a way to confirm l indeed dropped the trailer. It all worked out but I had nothing to show that trailer was dropped

dan C. 
Clasificación:
5.0

No hassle return.

Scott H. 
Clasificación:
5.0

Keep on doing what you are doing.

fredick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla D. 
Clasificación:
5.0

Great customer service!

Craig H. 
Clasificación:
5.0

Great service, great people, a great help!! Nice that they had some trailers available since I was in a pinch!! Will rent from there again!

Anthony C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Coronel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond I. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn M P. 
Clasificación:
4.0

Friendly and helpful. Took the time to answer a few questions regarding future needs, which was greatly appreciated

Thomas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ED G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYLVIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA R. 
Clasificación:
5.0

make sure the locate I rented from is supplied with at less two of all your truck and trailers so when I need it I don't have to drive elsewhere to get it please and thank you.

Tommy H. 
Clasificación:
5.0

The U-Haul representative was very polite and helpful in every way. He was also helpful getting me get the tow dolly hooked up and insured all lights were working. I was told before by a person who had used this dealer and said I wouldn't be happy. I know now that if he had a bad experience chances are that it had a lot to do with his attitude.

Ralph C. 
Clasificación:
5.0

Very friendly and efficient.

David E. 
Clasificación:
2.0

El cliente no dejó un comentario.

Chris P. 
Clasificación:
5.0

Fantastic customer service!

Samantha F. 
Clasificación:
5.0

Nice place

Keith B. 
Clasificación:
4.0

Greg was very helpful there. He made sure everything was connected correctly and even gave me directions to where I was going .

DENNIS W. 
Clasificación:
5.0

Staff was extremely helpful and knowledgeable. The gentleman was able to answer all of my questions and made the stressful moving process a lot easier. Would recommend this location to anyone looking to rent a U-Haul in the area.

Timothy G. 
Clasificación:
4.0

This location was closed when we returned the truck.

annete W. 
Clasificación:
5.0

Do nothing different..IT WAS THE BEST CUSTOMER SERVICE EVER..FROM THE START TO THE END OF SERVICE....

KAREN F. 
Clasificación:
1.0

The U-Haul rental site was located in a dingy car repair/supply store. The rep was unable to open the U-Haul site on the computer. He started to manually fill out a rental agreement, then decided to call the regional rep who did not answer, and then called the main U-Haul number only to discover their computers were down. After waiting more than 30 minutes to rent the truck, I finally told the rep to take my credit card number and complete the rental when their computers came back up. The rep asked me if I wanted insurance, I told him no, and he attempted to pressure me into purchasing the insurance. The rep then handed me the keys to the truck and told me it was the 10 foot truck in the parking lot (there were multiple trucks). No walk-around was completed, mirrors were not adjusted (required a special tool), and no instruction provided.

Pamela K. 
Clasificación:
3.0

I personally did not pick up equipment, but all went well. I can not rate specifics

carol T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe G. 
Clasificación:
5.0

Keep customers informed of equipment on the trucks...I had a light come on that indicated a problem with the transmission, only it was an indicator that scheduled maintenance was needed...we spent 2 hrs waiting to find this out...on a different day, an oil light came on and it took another 2 hrs to determine that the light was just stuck (nothing wrong with the oil)...on the 3rd day we had a slow leak on one of the auto transport tires and again another 2 hrs waiting...I understand problems happen, but it should NOT take 2 hrs to have a mechanic available...I am NOT happy with U-Hauls response times!!! I will NOT be using u-haul in the future and will NOT recommend u-haul to anyone else!!

Jack D. 
Clasificación:
5.0

El cliente no dejó un comentario.

barry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHELSYE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jakob L. 
Clasificación:
5.0

He was very friendly and helpful. The process was quick and smooth.

KIM S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wayland F. 
Clasificación:
3.0

It is very unlikely you will get your truck at this location. Could be Battle Creek or Coldwater. You are supposed to return the truck where you get it so it is extra mileage and gas you pay for. Frustrating.

Joseph M. 
Clasificación:
5.0

I would say, if possible, provide a better way to secure a reservation made 2 weeks or so prior. I thought I'd have one reserved for me (kinda guaranteed) to be at the place I went to reserve it! Luckily, the truck that sat there for 2 days I got to use and didn't have to travel further to pick it up! Gracias

GRACE W. 
Clasificación:
3.0

Again, location was okay. It was UHaul as a company that ruined the experience. If I had to use them again, which I won't do, I suggest going to your location in person and speak with them! Otherwise you may

Janet F. 
Clasificación:
5.0

We were very satisfied overall with customer service

CAROL R. 
Clasificación:
4.0

El cliente no dejó un comentario.

FLOYD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF B. 
Clasificación:
3.0

El cliente no dejó un comentario.

TERRANCE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KAREN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

nothing ... my visit there was top rate.. the moment I walked in the people were friendly , they even offered me a donut...

DAVE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

edward H. 
Clasificación:
5.0

Greg was very nice and helpful.

AMBER S. 
Clasificación:
4.0

Greg and Jared at this location are great.

BRYAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

Personal amable

Brenda C. 
No se han enviado comentarios para esta ubicación.

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