Customer Reviews for Robbins Auto Value LLC
(U-Haul Neighborhood Dealer)

134 reviews

948 N Broadway   Union City, MI 49094

(517) 756-3051

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(517) 756-3051

948 N Broadway
Union City, MI 49094

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

James Vickers 
Rating:
5.0

No muss, no fuss. Excellent service. Definitely recommend future customers.

MARK TOM EVELETH 
Rating:
4.0

Customer did not leave a comment.

Tina Keller Hatch 
Rating:
5.0

Again very friendly, disconnected everything for me, real good experience

Robert Kramer 
Rating:
5.0

Customer did not leave a comment.

Marika Nelson 
Rating:
5.0

Kinda over priced

DAKOTA WYATT 
Rating:
5.0

Couldn’t of asked for a couple of nicer guys to deal with. They were great!

Tonya Baird 
Rating:
1.0

I was very unimpressed with the fact that it cost $900.00 for a uhaul when I had it for two days less then I was supposed to.

Ann Mceldowney 
Rating:
5.0

Customer did not leave a comment.

Penny Merriman 
Rating:
4.0

Customer did not leave a comment.

Patrick Wafle 
Rating:
5.0

Customer did not leave a comment.

Priscilla IDEN 
Rating:
3.0

I was not familiar with this area. They recently had horrible storms. The location was not open at 4:00 pm. The electronic "checkout" was not going well due to loss of wireless connections after the weather. It took almost 2 hours to get through the "return truck" process in 90+ degree heat. Very exhausting.

DANIEL LENGERICH 
Rating:
5.0

Customer did not leave a comment.

Rodney Pauley 
Rating:
5.0

Customer did not leave a comment.

HAROLD GEER 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Terranova 
Rating:
5.0

Customer did not leave a comment.

STEPHEN CHARLES DECARLO 
Rating:
3.0

Customer did not leave a comment.

Michael Cudahy 
Rating:
3.0

Customer did not leave a comment.

HARLAN EUGENE YODER 
Rating:
5.0

Customer did not leave a comment.

BRETT JACOB PRELL 
Rating:
3.0

It was very dark in the parking lot and not too organized. I didn't feel too comfortable leaving the trailer there, on suspicion of someone being able to steal it. Just didn't seem to organized, or welcoming. Especially with the option of dropping rentals off at the customers convenience.

MARIESHA LYNN KEITH 
Rating:
5.0

Customer did not leave a comment.

Steven Wood 
Rating:
5.0

Very friendly and helpful

TASHA LYNN HALE 
Rating:
5.0

Customer did not leave a comment.

THOMAS JOHN BRISENDINE 
Rating:
4.0

Customer did not leave a comment.

JAMES MALACINA 
Rating:
4.0

Gregg was beyond helpful and nice.

CHRISTOPHER SLY 
Rating:
5.0

Customer did not leave a comment.

Angelique Midkiff 
Rating:
5.0

Better internet connection

Gary Fagone 
Rating:
5.0

Better internet connections

Gary Fagone 
Rating:
5.0

Nothing

NANCY HARTINGS 
Rating:
5.0

Customer did not leave a comment.

Teasha Mc Intosh 
Rating:
5.0

Friendly and very helpful.

James Czeiszperger 
Rating:
5.0

Every thing was fine

Francis Eraca 
Rating:
5.0

Customer did not leave a comment.

Tom Ferree 
Rating:
5.0

Customer did not leave a comment.

Josh Gibson 
Rating:
5.0

Customer did not leave a comment.

Susie Holliman 
Rating:
2.0

Did not have enough signal to go through phone steps. Took around 20 minutes to upload photos of license. Was told that we had the truck through Thursday but when dropped off was told that I had a late fee. The drop off location said that they had seen the same information but was now also told that we owed the fee. took around an hour to finally check in the truck. Told the regional manager to take care of the fee or we would never use uhaul again. She was not willing to help.

Jake Affeldt 
Rating:
5.0

Customer did not leave a comment.

Gary Charneski 
Rating:
5.0

Customer did not leave a comment.

marc hardman 
Rating:
5.0

Customer did not leave a comment.

Sharon Salye 
Rating:
5.0

I was very impressed with our experience! Customer service was excellent and U-Haul really knows how to treat their customers both over the phone with registering and in person.

Calvin Ernsberger 
Rating:
5.0

Customer did not leave a comment.

James Baker 
Rating:
5.0

Customer did not leave a comment.

Ryan Racolta 
Rating:
4.0

The staff on duty was friendly and helpful.

VICTORIA CHAN 
Rating:
4.0

This location and the representative, Robbins Auto Value, llc was very accommodating; it was a nice experience. Thank you,

Terry Carpenter 
Rating:
5.0

Quick and easy.

Brian Conine 
Rating:
5.0

I rented the U Haul and couldn't use it because it wouldn't go in the snow. There was one inch of snow in the driveway and the truck got stuck immediately. I had to have it pulled out because I couldn't get any traction. I will never rent a U Haul again in the winter.

Carol Sybesma 
Rating:
4.0

Customer did not leave a comment.

david burnett 
Rating:
4.0

Customer did not leave a comment.

Julie Robert 
Rating:
5.0

nothing

Richard BUTCHART 
Rating:
5.0

Great customer service.

DOUG MAURER 
Rating:
5.0

Customer did not leave a comment.

Cody Halasz 
Rating:
5.0

Customer did not leave a comment.

Daniel W. Bowers 
Rating:
5.0

Customer did not leave a comment.

Paul Hedgcock 
Rating:
4.0

nothing

Fred Mumford 
Rating:
3.0

had a sliw leak and had to put air in the tire to make my trip. Your 24 hr drop off seems overly complicated. Have a contact number GPS and photo submission 2in1 seems plenty sufficient to me.

Jeff Chockley 
Rating:
4.0

Was told could drop off anytime drop off does not need to be open witch I did but had no way of confirming the drop. I called and left a message but that was all I could do. Would have liked a way to confirm l indeed dropped the trailer. It all worked out but I had nothing to show that trailer was dropped

dan casselman 
Rating:
5.0

No hassle return.

Scott Harrison 
Rating:
5.0

Keep on doing what you are doing.

fredick mumford 
Rating:
5.0

Customer did not leave a comment.

Kayla DePew 
Rating:
5.0

Great customer service!

Craig Herr 
Rating:
5.0

Great service, great people, a great help!! Nice that they had some trailers available since I was in a pinch!! Will rent from there again!

Anthony Crowder 
Rating:
3.0

Customer did not leave a comment.

Cory Smith 
Rating:
5.0

Customer did not leave a comment.

Craig Herr 
Rating:
5.0

Customer did not leave a comment.

Coronel Lopez 
Rating:
5.0

Customer did not leave a comment.

Raymond Ingraham 
Rating:
5.0

Customer did not leave a comment.

DAVID YOKELL 
Rating:
5.0

Customer did not leave a comment.

Lynn M Pemberton 
Rating:
4.0

Friendly and helpful. Took the time to answer a few questions regarding future needs, which was greatly appreciated

Thomas Krohn 
Rating:
5.0

Customer did not leave a comment.

ED GROHOLSKI 
Rating:
5.0

Customer did not leave a comment.

Jeff Shufeldt 
Rating:
5.0

Customer did not leave a comment.

FRANCIS DELIA 
Rating:
5.0

Customer did not leave a comment.

SYLVIA GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

PATRICIA RICK 
Rating:
5.0

make sure the locate I rented from is supplied with at less two of all your truck and trailers so when I need it I don't have to drive elsewhere to get it please and thank you.

Tommy Hicks 
Rating:
5.0

The U-Haul representative was very polite and helpful in every way. He was also helpful getting me get the tow dolly hooked up and insured all lights were working. I was told before by a person who had used this dealer and said I wouldn't be happy. I know now that if he had a bad experience chances are that it had a lot to do with his attitude.

Ralph Chapman 
Rating:
5.0

Very friendly and efficient.

David Emison 
Rating:
2.0

Customer did not leave a comment.

Chris Phillips 
Rating:
5.0

Fantastic customer service!

Samantha Fick 
Rating:
5.0

Nice place

Keith Bourne 
Rating:
4.0

Greg was very helpful there. He made sure everything was connected correctly and even gave me directions to where I was going .

DENNIS WEST 
Rating:
5.0

Staff was extremely helpful and knowledgeable. The gentleman was able to answer all of my questions and made the stressful moving process a lot easier. Would recommend this location to anyone looking to rent a U-Haul in the area.

Timothy George 
Rating:
4.0

This location was closed when we returned the truck.

annete wheeler 
Rating:
5.0

Do nothing different..IT WAS THE BEST CUSTOMER SERVICE EVER..FROM THE START TO THE END OF SERVICE....

KAREN FENNELL 
Rating:
1.0

The U-Haul rental site was located in a dingy car repair/supply store. The rep was unable to open the U-Haul site on the computer. He started to manually fill out a rental agreement, then decided to call the regional rep who did not answer, and then called the main U-Haul number only to discover their computers were down. After waiting more than 30 minutes to rent the truck, I finally told the rep to take my credit card number and complete the rental when their computers came back up. The rep asked me if I wanted insurance, I told him no, and he attempted to pressure me into purchasing the insurance. The rep then handed me the keys to the truck and told me it was the 10 foot truck in the parking lot (there were multiple trucks). No walk-around was completed, mirrors were not adjusted (required a special tool), and no instruction provided.

Pamela Klein 
Rating:
3.0

I personally did not pick up equipment, but all went well. I can not rate specifics

carol thone 
Rating:
5.0

Customer did not leave a comment.

Joe Gebhardt 
Rating:
5.0

Keep customers informed of equipment on the trucks...I had a light come on that indicated a problem with the transmission, only it was an indicator that scheduled maintenance was needed...we spent 2 hrs waiting to find this out...on a different day, an oil light came on and it took another 2 hrs to determine that the light was just stuck (nothing wrong with the oil)...on the 3rd day we had a slow leak on one of the auto transport tires and again another 2 hrs waiting...I understand problems happen, but it should NOT take 2 hrs to have a mechanic available...I am NOT happy with U-Hauls response times!!! I will NOT be using u-haul in the future and will NOT recommend u-haul to anyone else!!

Jack Daws 
Rating:
5.0

Customer did not leave a comment.

barry goodwin 
Rating:
5.0

Customer did not leave a comment.

CHELSYE ERICKS 
Rating:
5.0

Customer did not leave a comment.

Jakob Lewis 
Rating:
5.0

He was very friendly and helpful. The process was quick and smooth.

KIM SMITH 
Rating:
3.0

Customer did not leave a comment.

Wayland Funk 
Rating:
3.0

It is very unlikely you will get your truck at this location. Could be Battle Creek or Coldwater. You are supposed to return the truck where you get it so it is extra mileage and gas you pay for. Frustrating.

Joseph Martin 
Rating:
5.0

I would say, if possible, provide a better way to secure a reservation made 2 weeks or so prior. I thought I'd have one reserved for me (kinda guaranteed) to be at the place I went to reserve it! Luckily, the truck that sat there for 2 days I got to use and didn't have to travel further to pick it up! Thanks

GRACE WILSON 
Rating:
3.0

Again, location was okay. It was UHaul as a company that ruined the experience. If I had to use them again, which I won't do, I suggest going to your location in person and speak with them! Otherwise you may

Janet Ford 
Rating:
5.0

We were very satisfied overall with customer service

CAROL ROACH 
Rating:
4.0

Customer did not leave a comment.

FLOYD RIEBE 
Rating:
5.0

Customer did not leave a comment.

JEFF BLOCH 
Rating:
3.0

Customer did not leave a comment.

TERRANCE BAWDEN 
Rating:
4.0

Customer did not leave a comment.

KAREN CALKINS 
No reviews have been submitted for this location.

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