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RACHEL L
Customer Reviews for Roadtrip Sunoco LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent equipment, excellent service. I would recommend You store any day!!!
CHARLES CI didn't get my deposit back yet
THOMAS CI returned the 15 foot box truck and they told me told me I owed an additional $400. I logged in called in to ask for an explanation and they said that I had used a 15 foot box truck and also a 10 foot box truck. Still awaiting a response on the adjustment financially
DANIEL VWent fine .......in and out fairly quickly.
Jeffrey BVery helpful and kind.
Alicia BVery convenient location and great staff. Very knowledgeable people. The whole process was quick and easy. Highly recommend.
John BThe staff were very professional, polite, and nice. Answered all my questions, even without my asking.
Dan CNice folks and wide assortment of services. Service station on site makes top off easy if needed upon return.
David WFix the website for the estimates and for the actual reservations. Also warn people they have to allow the app to use location. Fyi I prefer the paper way of recording damages and what not. Vehicle worked perfectly for my need and had no issues. Thanks to John who helped this location with the website issues. Also feel the insurance add ons are ridiculously priced. You advertise this low price of 20 per day but the. As on hundreds of dollars for insurance coverage in case something happens. That should just be in a standard price. Less surprise charges that way.
GREGORY MThe cab was fine, but the inside of the windshield was very dirty.
Amy MEveryone was super friendly and helpful!
Sarah FCustomer service was amazing. Thank you guys.
TYLER HVery nice people. Easy pickup when you check in early.
ROBERT LIt went very smoothly
MARK TRun away
william iDrop off location has no reception (internet) coverage so unable to check out using the app. Had to make a second trip to location to check out manually.
Paul HThe vehicle needed better tires for snow. Had a hard time getting out of driveway and were almost stuck.
Pamela DVery nice people working at this location even though she was a Michigan fan.
Allen WEverything was perfect!!
Adam WThe trucks HVAC selector switch didn’t work. It only blew out the dash defrost belts no matter where the selector switch was in. The truck had quite a bit of mud on the exterior.
Kurt KThe lock on the back door to lock it into place is wrong & doesn’t lock door in place on the 6x12 unit RV 3918A
MICHAEL WJust keep on keeping on!
Doug PVehicles always dirty and smelly
Carolyn TEasy to get to with lots of room, but I thought they advertised that they wear open until 7 PM. (google is suppose) I arrived maybe around 5 PM. They simply took my name and I dropped the trailer off, to be checked in the next day. Everything went well, but I usually like to make sure the deal is complete and there is no problems.
Russell LThe app doesn't work on that property making is challenging to do self pick up. So I scheduled my pick up earlier than I needed it and then had to extend for another 24 hours.
Laura PSmooth transaction I couldn't expect any better, Well done Thank you.
james fOnline service is too cumbersome. Had to upload driver license multiple times. Even though I did it before pickup. Lock device for key didn't open easily. Was difficult to find. Took 30 mins to actually get the keys. Without the phone support it would of been much more difficult. This will affect my rental decisions next time.
Robert RGirl was super nice, quick and on her game. She even got me my UHAUL before 8am (she was early to work and helped me for FREE!). SANS DINERO GIVE THIS LADY A RAISE
Shayne IWhile the location for pick up and drop off were very good...the booking through the UHAUL WEBSITE was a night mare. I had to speak with representatives several times about my booking a trailer, and several times I was given a different date for my reservation. Had i not called several times to be assured that my trailer pick up and drop off locations were accurate i would have been SOL woth no trailer. In the future i will NOT use the website for uhaul to book a reservation but will instead go directly to a facility to reserve.
MICAH BI go out of my way to do business here. Friendly and helpful
Marty WVery pleasant experience, friendly and there on time as requested. Very clean inside throughout front and back. Thanks for your help!
RODGER Sgoogle maps are a little off for this location... told me turn LEFT at the light...destination will be on your right. Nope... turn RIGHT... destination on the right. OR better yet, just turn RIGHT into the gas station before getting to the light... Oh well.
Michael LThis was a complex rental (10 days) and involved towing a large boat to a show in Grand Rapids. The 15' box truck worked well, but I was concerned about the transmission shifts (occasional misses). While in Grand Rapids, the shop checked it out and made some adjustments so that the return trip was uneventful. Nice job everyone. Good gear and good service. NOTE: if there's a way to NOT block the deck with the hand truck and straps, it would help with loading. Same with the bag of blankets. They were in the way.
David WWas a old trailer needs replaced but done the job
Scott JEmployees are always very nice.
Rachel FVery friendly Lady, had the truck cleaned off and warmed up for me
Linda HThank you
Maria BGreat place to rent from!! Staff is helpful and friendly.
Steve BThe driver side door was sounded like a wind tunnel. Even with 5g internet on my phone had continuous trouble trying to get key code and loading drivers license. U haul changed my truck size 3x and had wrong date down Even though I scheduled online for a Tuesday they said your reservation for Wednesday. Finally 1 lady at this location(employee) Saw me having extreme troubles offered to help and Finally able to get me a truck and complete the transaction after 45 minutes and I had to get 1800 help which he was very nice but I was already over the moon frustrated by this time. So the employee and 1800 talked too. So I went front online reservation of 10ft Truck to u haul changing it to 15ft, uhaul changing it again 20ft back to 15ft. Luckily after my delayed time start I was able to get truck back in plenty of time for the 4 hr. Time frame which I was extremely stressed about since the 45 minutes it to even get the truck. U haul gave me extra 45 minutes to return but they closed at a certain time. They didn't inspect vehicle upon return either which I found really weird too so I took a picture of mileage and gas gage. I went approximately 37 miles and returned with more gas than I started out with.
Sherry LI returned the trailer at 2:30 pm on Friday, 11/04. The agent pointed to a spot in the drive and said to leave it there. No one inspected the trailer. I was told I’d get an email receipt for the return. It is now Saturday afternoon and I have received nothing. I feel the service in Perry was very poor.
Paul LService was great and staff was very friendly
George FEasy in. Easy out. Very convenient. Picked truck up during business hours and easily returned after hours. No surprises. Great rates also.
ROBERTA MVery easy to drop off. Person was very helpful also. Definitely will rent again.
Leslie RKeep up the good work. The process was simple and fast.
VAN MFriendly staff. They did there job very good 👍 up to them all @ Perry Uhaul.
Richard CI was charged for an additional day? That was the only problem.
robert hVery nice 👌
barbara lTruck was so jumpy and bouncy it didn't seem safe. I rent a lot of UHauls, and this was the worst truck I have had in 30 years. Not sure what was up with it. I told the person upon returning it and she said they would check it out. Other than that, everything was great and professional. Thank you.
sabrina fwhen i return the uhaul on the app at the end it tried to charge me again when they charged me once befor i got to take the keys and use the equipment. so do you always charge up front and then reimburse the difference later after the equipment is returned? becasue i would have been more than happy to just pay at the end of the service when it was checked in an returnd the truck on the app, because there were no uhaul people left when i came back the same day to drop off.
kelton K