Customer Reviews for Roadtrip Sunoco LLC
(U-Haul Neighborhood Dealer)

540 reviews

3034 W Lansing Rd   Perry, MI 48872

(517) 625-4385

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: 8 am–3 pm

Services at this Location:

Contact Us

(517) 625-4385

3034 W Lansing Rd
Perry, MI 48872

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: 8 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I returned the 15 foot box truck and they told me told me I owed an additional $400. I logged in called in to ask for an explanation and they said that I had used a 15 foot box truck and also a 10 foot box truck. Still awaiting a response on the adjustment financially

DANIEL VANDERVELDE 
Rating:
5.0

Went fine .......in and out fairly quickly.

Jeffrey Burns 
Rating:
4.0

Very helpful and kind.

Alicia Bunting 
Rating:
5.0

Very convenient location and great staff. Very knowledgeable people. The whole process was quick and easy. Highly recommend.

John Bashant 
Rating:
5.0

The staff were very professional, polite, and nice. Answered all my questions, even without my asking.

Dan Chamberlin 
Rating:
5.0

Nice folks and wide assortment of services. Service station on site makes top off easy if needed upon return.

David Willis 
Rating:
5.0

Fix the website for the estimates and for the actual reservations. Also warn people they have to allow the app to use location. Fyi I prefer the paper way of recording damages and what not. Vehicle worked perfectly for my need and had no issues. Thanks to John who helped this location with the website issues. Also feel the insurance add ons are ridiculously priced. You advertise this low price of 20 per day but the. As on hundreds of dollars for insurance coverage in case something happens. That should just be in a standard price. Less surprise charges that way.

GREGORY MORRIS 
Rating:
4.0

The cab was fine, but the inside of the windshield was very dirty.

Amy McAllister 
Rating:
5.0

Customer did not leave a comment.

Stephanie Joost 
Rating:
5.0

Customer did not leave a comment.

allan howard 
Rating:
5.0

Everyone was super friendly and helpful!

Sarah Furnish 
Rating:
5.0

Customer did not leave a comment.

JEFF SMITH 
Rating:
5.0

Customer service was amazing. Thank you guys.

TYLER HODGES 
Rating:
5.0

Customer did not leave a comment.

Marjorie Montgomery 
Rating:
5.0

Customer did not leave a comment.

Leah Brower 
Rating:
5.0

Customer did not leave a comment.

Jennifer Kirby 
Rating:
5.0

Very nice people. Easy pickup when you check in early.

ROBERT LALONDE 
Rating:
5.0

Customer did not leave a comment.

Ronnie Evans 
Rating:
5.0

Customer did not leave a comment.

MARK TROMBLY 
Rating:
4.0

Customer did not leave a comment.

Rachel Frasier 
Rating:
4.0

Customer did not leave a comment.

Candy Menard 
Rating:
5.0

Customer did not leave a comment.

Charles Hill 
Rating:
5.0

It went very smoothly

MARK TROMBLY 
Rating:
3.0

Run away

william ironside 
Rating:
4.0

Drop off location has no reception (internet) coverage so unable to check out using the app. Had to make a second trip to location to check out manually.

Paul Hebert 
Rating:
3.0

Customer did not leave a comment.

Eric Brock 
Rating:
5.0

The vehicle needed better tires for snow. Had a hard time getting out of driveway and were almost stuck.

Pamela Davis 
Rating:
3.0

Customer did not leave a comment.

Jim Burns 
Rating:
5.0

Customer did not leave a comment.

Kevin Guidroz 
Rating:
5.0

Very nice people working at this location even though she was a Michigan fan.

Allen Walter 
Rating:
5.0

Everything was perfect!!

Adam Witzel 
Rating:
5.0

The trucks HVAC selector switch didn’t work. It only blew out the dash defrost belts no matter where the selector switch was in. The truck had quite a bit of mud on the exterior.

Kurt King 
Rating:
5.0

The lock on the back door to lock it into place is wrong & doesn’t lock door in place on the 6x12 unit RV 3918A

MICHAEL WALTER 
Rating:
5.0

Just keep on keeping on!

Doug Peariso 
Rating:
5.0

Customer did not leave a comment.

Robin Nelson 
Rating:
3.0

Vehicles always dirty and smelly

Carolyn Thayer 
Rating:
5.0

Customer did not leave a comment.

Debra Fleishanf 
Rating:
5.0

Customer did not leave a comment.

Susan Kofta 
Rating:
4.0

Easy to get to with lots of room, but I thought they advertised that they wear open until 7 PM. (google is suppose) I arrived maybe around 5 PM. They simply took my name and I dropped the trailer off, to be checked in the next day. Everything went well, but I usually like to make sure the deal is complete and there is no problems.

Russell Logston 
Rating:
5.0

Customer did not leave a comment.

Brynthia Thorne 
Rating:
4.0

Customer did not leave a comment.

John Hutchinson 
Rating:
5.0

The app doesn't work on that property making is challenging to do self pick up. So I scheduled my pick up earlier than I needed it and then had to extend for another 24 hours.

Laura Peariso 
Rating:
2.0

Customer did not leave a comment.

Ayaz Jafri 
Rating:
5.0

Smooth transaction I couldn't expect any better, Well done Thank you.

james finch 
Rating:
5.0

Customer did not leave a comment.

Gerald friess 
Rating:
3.0

Customer did not leave a comment.

dave jenks 
Rating:
3.0

Online service is too cumbersome. Had to upload driver license multiple times. Even though I did it before pickup. Lock device for key didn't open easily. Was difficult to find. Took 30 mins to actually get the keys. Without the phone support it would of been much more difficult. This will affect my rental decisions next time.

Robert Rinaldi 
Rating:
5.0

Customer did not leave a comment.

AMY Collen 
Rating:
5.0

Customer did not leave a comment.

Robert Kagle 
Rating:
5.0

Customer did not leave a comment.

lawrence Borrusch 
Rating:
4.0

Girl was super nice, quick and on her game. She even got me my UHAUL before 8am (she was early to work and helped me for FREE!). SANS DINERO GIVE THIS LADY A RAISE

Shayne Ide 
Rating:
5.0

Customer did not leave a comment.

Joseph Besko 
Rating:
5.0

While the location for pick up and drop off were very good...the booking through the UHAUL WEBSITE was a night mare. I had to speak with representatives several times about my booking a trailer, and several times I was given a different date for my reservation. Had i not called several times to be assured that my trailer pick up and drop off locations were accurate i would have been SOL woth no trailer. In the future i will NOT use the website for uhaul to book a reservation but will instead go directly to a facility to reserve.

MICAH Barrel 
Rating:
5.0

Customer did not leave a comment.

Daniel DeKorte 
Rating:
5.0

Customer did not leave a comment.

RAYMOND STROUB 
Rating:
4.0

I go out of my way to do business here. Friendly and helpful

Marty Waterstraut 
Rating:
5.0

Very pleasant experience, friendly and there on time as requested. Very clean inside throughout front and back. Thanks for your help!

RODGER SCHMIDTFRANz 
Rating:
5.0

Customer did not leave a comment.

Richard Prasnicki 
Rating:
5.0

google maps are a little off for this location... told me turn LEFT at the light...destination will be on your right. Nope... turn RIGHT... destination on the right. OR better yet, just turn RIGHT into the gas station before getting to the light... Oh well.

Michael Lester 
Rating:
5.0

This was a complex rental (10 days) and involved towing a large boat to a show in Grand Rapids. The 15' box truck worked well, but I was concerned about the transmission shifts (occasional misses). While in Grand Rapids, the shop checked it out and made some adjustments so that the return trip was uneventful. Nice job everyone. Good gear and good service. NOTE: if there's a way to NOT block the deck with the hand truck and straps, it would help with loading. Same with the bag of blankets. They were in the way.

David Willis 
Rating:
5.0

Customer did not leave a comment.

Joseph Tomlinson 
Rating:
5.0

Customer did not leave a comment.

Leslie Roy 
Rating:
5.0

Customer did not leave a comment.

Brenda Roys 
Rating:
5.0

Was a old trailer needs replaced but done the job

Scott Jones 
Rating:
5.0

Customer did not leave a comment.

Flora Rodgers 
Rating:
5.0

Employees are always very nice.

Rachel Flewelling 
Rating:
5.0

Very friendly Lady, had the truck cleaned off and warmed up for me

Linda Hertz 
Rating:
5.0

Thank you

Maria Budai 
Rating:
5.0

Customer did not leave a comment.

tanya adams 
Rating:
5.0

Customer did not leave a comment.

Leslie Roy 
Rating:
5.0

Great place to rent from!! Staff is helpful and friendly.

Steve Baxter 
Rating:
1.0

The driver side door was sounded like a wind tunnel. Even with 5g internet on my phone had continuous trouble trying to get key code and loading drivers license. U haul changed my truck size 3x and had wrong date down Even though I scheduled online for a Tuesday they said your reservation for Wednesday. Finally 1 lady at this location(employee) Saw me having extreme troubles offered to help and Finally able to get me a truck and complete the transaction after 45 minutes and I had to get 1800 help which he was very nice but I was already over the moon frustrated by this time. So the employee and 1800 talked too. So I went front online reservation of 10ft Truck to u haul changing it to 15ft, uhaul changing it again 20ft back to 15ft. Luckily after my delayed time start I was able to get truck back in plenty of time for the 4 hr. Time frame which I was extremely stressed about since the 45 minutes it to even get the truck. U haul gave me extra 45 minutes to return but they closed at a certain time. They didn't inspect vehicle upon return either which I found really weird too so I took a picture of mileage and gas gage. I went approximately 37 miles and returned with more gas than I started out with.

Sherry Laux 
Rating:
5.0

Customer did not leave a comment.

Joe Sovis 
Rating:
2.0

I returned the trailer at 2:30 pm on Friday, 11/04. The agent pointed to a spot in the drive and said to leave it there. No one inspected the trailer. I was told I’d get an email receipt for the return. It is now Saturday afternoon and I have received nothing. I feel the service in Perry was very poor.

Paul Lange 
Rating:
5.0

Service was great and staff was very friendly

George Forbes 
Rating:
5.0

Customer did not leave a comment.

Mark George 
Rating:
5.0

Customer did not leave a comment.

Daniel Sapp 
Rating:
4.0

Easy in. Easy out. Very convenient. Picked truck up during business hours and easily returned after hours. No surprises. Great rates also.

ROBERTA MARY BURNS 
Rating:
4.0

Customer did not leave a comment.

Timothy Hanifan 
Rating:
5.0

Customer did not leave a comment.

Kyle York 
Rating:
5.0

Very easy to drop off. Person was very helpful also. Definitely will rent again.

Leslie Roy 
Rating:
5.0

Customer did not leave a comment.

Timothy Garrison 
Rating:
5.0

Customer did not leave a comment.

JAMES BARTA 
Rating:
5.0

Keep up the good work. The process was simple and fast.

VAN MAGINITY 
Rating:
5.0

Friendly staff. They did there job very good 👍 up to them all @ Perry Uhaul.

Richard Clair 
Rating:
4.0

I was charged for an additional day? That was the only problem.

robert harris 
Rating:
5.0

Customer did not leave a comment.

Rodney Forbush 
Rating:
4.0

Customer did not leave a comment.

Cameron Hiser 
Rating:
5.0

Customer did not leave a comment.

George Sabin 
Rating:
1.0

Customer did not leave a comment.

Calvin Syrjala 
Rating:
5.0

Customer did not leave a comment.

sandra piper 
Rating:
5.0

Customer did not leave a comment.

David Karp 
Rating:
5.0

Very nice 👌

barbara lewis 
Rating:
5.0

Truck was so jumpy and bouncy it didn't seem safe. I rent a lot of UHauls, and this was the worst truck I have had in 30 years. Not sure what was up with it. I told the person upon returning it and she said they would check it out. Other than that, everything was great and professional. Thank you.

sabrina free 
Rating:
5.0

Customer did not leave a comment.

BadruDeen barry 
Rating:
4.0

when i return the uhaul on the app at the end it tried to charge me again when they charged me once befor i got to take the keys and use the equipment. so do you always charge up front and then reimburse the difference later after the equipment is returned? becasue i would have been more than happy to just pay at the end of the service when it was checked in an returnd the truck on the app, because there were no uhaul people left when i came back the same day to drop off.

kelton Kincaid 
Rating:
5.0

Customer did not leave a comment.

Genevieve Cottrell 
Rating:
3.0

Customer did not leave a comment.

Joseph Meininger 
Rating:
4.0

Customer did not leave a comment.

Mark Shippy 
Rating:
5.0

Customer did not leave a comment.

Daniel Ketterman 
No reviews have been submitted for this location.

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