Comentarios de los clientes para Road Trip Auto & Fuel

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Road Trip Auto & Fuel

Clasificación general:

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Yolanda L.
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El cliente no dejó un comentario.

Edward P.
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El cliente no dejó un comentario.

Franklin W.
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El cliente no dejó un comentario.

tony J.
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The gentleman was very knowledgeable and courteous. I have dealt with him before. And I will always go back.

DAVID H.
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El cliente no dejó un comentario.

chris B.
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Employee was not there for the scheduled pick up or drop off

TERRY H.
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How was I charges $131.00 to drive a car that was advertised for $19.95. i did pay the $14.00 for insurance. What am I missing.

Geralyn G.
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El cliente no dejó un comentario.

Jeffrey H.
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El cliente no dejó un comentario.

corey W.
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the driver door didn't like to shut all the way without a second good slam, and the ac was a bit buggy(to be expected in havasu). otherwise, i was completely satisfied with my services/experience. thank you

TAMMY T.
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El cliente no dejó un comentario.

GARY D.
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El cliente no dejó un comentario.

Patrick A.
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El cliente no dejó un comentario.

Holly B.
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I called several times 2 days before equipment was due. No one ever answered. I needed help with the equipment and I had to beg a stranger to help me!!! I called many times and no one ever answered. When I arrived, no one was there and the business was closed. While I was cleaning the equipment, 2 people showed up wanting to rent trucks and equipment. I told them that I had tried to reach someone for 3 days via drive by and calling and that the business has been closed and no one has ever even answered the phone. I am very disappointed in the lack of service.

Leeann M.
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Excellent customer service

JOSEPH M.
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El cliente no dejó un comentario.

Terry F.
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El cliente no dejó un comentario.

William T.
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It was very Stressful not being able to get a trailer pick up guaranty. Plus we had no Idea that the $100 we paid in TX would go up to $550. in CA had to drive to AZ to get one for $200.

FREDERICK H.
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Called when I got to Havasu no answer returned the trailer the next day after calling 10 times with no answer had to call customer service where the girl was very helpful in the future I would rather deal with a person to return

Jed Z.
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El cliente no dejó un comentario.

TIM B.
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Outstanding 100%...

Robert L.
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El cliente no dejó un comentario.

Richard W.
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Have what you guaranteed available. Don't expect crew people over. Actually keep you commitments. Don't send them an hour away to get a truck. Actually have customer service. In short don't be crap.

Dirk A.
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We ordered a 15 footer well in advance and was told a day or two before pickup that we would have to drive 20 plus miles to ge it, later agreeing to tak 20 footer for same cost. Quoted around $700 for one way use (3 days) then told $820. Owner of location not present and was nasty when texted claiming we'd be arrested if we took the 15 footer that had the keys there, but was reportedly a local only rental. Business closed due to Coronavirus. Location manager told us not to contact him unless it was an emergency 928-486-1464. Not s good person to represent your company. Took us over 2 hours and multiple phone calls, one in which we were cut off after waiting 10 minutes to finally get truck.

JOSEPH A.
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Superb service!!!@@

jerry L.
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El cliente no dejó un comentario.

Ramona D.
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I have used this location a number of times in the past and have always come back because of the friendly attitude of the shop. However I won't use them again because of the overall rudeness of the man working the counter. Both picking up and dropping off his attitude was "I really don't want to be here" Moving is an ordeal for most and adding this attitude to the day just makes it worse.

willem T.
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El cliente no dejó un comentario.

Douglas L.
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Returned my trailer on a Friday night and it was not officially checked in until Monday am. They did back date the check in until Sunday, however the phone process was not very intuitive for a trailer.

William C.
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Great service..

chuck B.
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El cliente no dejó un comentario.

Kelly T.
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El cliente no dejó un comentario.

David S.
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El cliente no dejó un comentario.

pam S.
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Nothing - Michael went over and above to make sure our reservation was taken care of and accommodated our travel plans, since we were flying into Arizona from PA. Excellent service.

Jeff W.
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El cliente no dejó un comentario.

Nick L.
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Very helpful and quick checkout. Only location in town that had the trailer we needed too!

James D.
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El cliente no dejó un comentario.

Robert W.
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None

richard V.
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El cliente no dejó un comentario.

MICHAEL H.
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the 1st pick up location, Wilson's, was terrible. Went there, no on there. Didn't answer phone. Corporate was excellent in finding another close location rapidly. Thank you

Daniel G.
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Excellent experience. easy peasy!

Leslie B.
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You guy's where completely professional. Much appreciated. Thank You- Leslie Brehm

Cary B.
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El cliente no dejó un comentario.

EDWARTD A.
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Very friendly and very professional, what a great experience.

James P.
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El cliente no dejó un comentario.

JIM N.
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The gentleman who checked me in this am could not have been more professional. You definitely have a returning customer.

Thomas J.
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The guy thans runs this location does great!!

James W.
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El cliente no dejó un comentario.

John S.
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El cliente no dejó un comentario.

allen S.
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All was great Excellent customer service very professional and helpful. 5 stars

mike D.
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El cliente no dejó un comentario.

MARK S.
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Michael at the Shell Uhaul Location at Industrial Blvd & 95 in Lake Havasu City, AZ., was the Best! Total Professional all the way....Thank You!

edward A.
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My best experience with a rental, bar none.

russell J.
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Very good service.

russell J.
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Very good service.

thomas D.
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The exterior and interior windows were dirty. I had to clean them. I had to blow out the back of the van because of tree branches.

Randy N.
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Employee was very helpful and took care of everything for me

Phil A.
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El cliente no dejó un comentario.

David B.
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Needs a customer bathroom!!

Ginger T.
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El cliente no dejó un comentario.

Joseph H.
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El cliente no dejó un comentario.

Robert Y.
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Ball clasp lock was not tightened by agent who hooked up auto transport, when attempting to load vehicle damage occurred to tow vehicle as young of trailer went off ball and up into tailgate of tow vehicle !!

Angela K.
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El cliente no dejó un comentario.

Shane F.
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El cliente no dejó un comentario.

Shawn W.
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El cliente no dejó un comentario.

Rene P.
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Terminaron por cobrarme 30 dll por pads que yo nunca agarré

diane H.
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Very nice and helpful

Eddy P.
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El cliente no dejó un comentario.

Mark E.
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El cliente no dejó un comentario.

James L.
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El cliente no dejó un comentario.

Charlotte E.
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Awesome customer service. Had to call twice to extend and they were very understanding and awesome. Thank you and God Bless

beth P.
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El cliente no dejó un comentario.

Jim H.
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El cliente no dejó un comentario.

Ricky H.
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There was a problem with our reservation. The appointment center called on Thursday, Thanksgiving Day, to change the pickup location the next day. I asked will they be open and was told yes. On Friday at 0800 we went to pickup our reservation the store was closed with a sign stating they would reopen on Saturday. The First Lady on the uhaul # was very friendly trying to help out but the manager, Brittany, was horribly rude! She changed her story twice and her solution was to offer $100 to drive 1 hour one way to pickup a truck in another town or wait until the next day without a rebate. It would have cost more than $100 out of our pocket round trip and still a loss of more than half the day to pickup in the other town. So, pretty much no matter which way we were out. Brittany also stated that, Tony, the district manager would be in contact within 24-48 hours. It has been 7 days with no word from him and when I call no one knows how to reach him! Very poor customer service!!! I will make sure that all my friends and family know that U-haul DID NOT right their wrong! As everyone knows word goes a long way. The owner at the Havasu store was professional and kind and made sure we had what we needed on Saturday when the store reopened, apologizing for our experience. Thank you.

Gary W.
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El cliente no dejó un comentario.

Tina M.
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The gas gauge did not function right would not move off of half tank, so I put in fuel until it clicked off at the pump. So you got $20.00 in extra fuel bad get your crap fixed or don't rent it out, I guarantee that they didn't fix the problem just pass it on to the next customer. I don't think I'll rent from uhaul anymore

Gloria D.
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It's been raining only reason I said unclean. That's to be expected

Jennifer S.
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El cliente no dejó un comentario.

Connie S.
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The gentleman that helped at the counter was very rude and simply not helpful in a very bad mood and made the whole process of Checking in made me very uncomfortable. The gentleman that hooked up the trailer was very very nice

Jacqueline M.
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El cliente no dejó un comentario.

Pete R.
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El cliente no dejó un comentario.

Lawrence B.
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Friendly and quick...

James B.
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Friendly staff got me out and back in quick. Will use this location again.

Melissa B.
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Nothing everything was great

rob W.
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El cliente no dejó un comentario.

manny O.
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I feel that this location best suits my needs. Thank you for the excellent service and I will use you again.

Frankie M.
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Extremely convenient of the local. My storage was just across the.

Robert C.
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El cliente no dejó un comentario.

AARON C.
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Fast & easy

anitia M.
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Very easy. Very happy.

jennifer P.
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El cliente no dejó un comentario.

Peter Z.
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Good location, convenient, friendly staff.

Robert B.
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The thirty dollar surcharge to put a few gallons of fuel in the truck is ridiculous. This was not this dealers fault, but he did get an earful for it.

Charles S.
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El cliente no dejó un comentario.

brittney Z.
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El cliente no dejó un comentario.

Mary S.
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No improvements needed. Great customer service

Larry C.
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The only thing that would improve the drop off process is if they had more room to put the trucks while dropping off. Everyone was extremely friendly and helpful.

Laurie P.
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El cliente no dejó un comentario.

jim C.
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El cliente no dejó un comentario.

Deseree P.
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This location had an extremely helpful and friendly staff. I will use this location the next time i need a uhaul. Thank you!

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