Customer Reviews for RMO Auto Sales
(U-Haul Neighborhood Dealer)

1,164 comentarios

900 Curran Hwy Rte 8   North Adams, MA 01247
(next to Bond auto parts)

(413) 662-2142

Horario

  • Mon–Sat
    10 a. m. - 2 p. m.
  • Domingo
    10 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(413) 662-2142

900 Curran Hwy Rte 8
North Adams, MA 01247
(next to Bond auto parts)

Servicios en esta ubicación:

Horario

  • Mon–Sat
    10 a. m. - 2 p. m.
  • Domingo
    10 a. m. - 1 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Tom B. 
Clasificación:
2.0

it took us 1hour to check in via the remote pickup. The woman at online customer service was very helpful and eventually got us sorted out and the owner of the auto sales pickup spot was super helpful via text when we were on the road. We just did not like the remote pickup option. It would have been a lot easier to checkout in person. Glad we were not in a hurry!

Katherine W. 
Clasificación:
3.0

I couldn't get the app to work correctly for pickup information. When calling several different phone numbers the voice mailboxes were full and I couldn't leave a message. I did have a cell number for Eric that allowed texts. He was able to assist via phone. Equipment I had ordered was not available but that information wasn't communicated until the night before so I didn't have a chance to find it anywhere else. North Adams location was very convenient

Sandi G. 
Clasificación:
5.0

Very friendly service

JULIANA H. 
Clasificación:
2.0

When I called this location, the voice mailbox was full. The day I was to drop off, no one was there despite the hours posted on the door stating they were “open”. The only reason I recommend this location is due to it's convenience to my home.

Scott L. 
Clasificación:
3.0

Have furniture dollies available since they are offered on the website. Other than that all is good

Justine P. 
Clasificación:
5.0

Great service great trucks highly recommend.

Brittany R. 
Clasificación:
5.0

Super easy and convenient self pick up and drop off.

To F. 
Clasificación:
5.0

The whole experience was easy and extremely user friendly! We couldn't have done it without the 26 foot truck! Well maintained and was a wonderful experience all around! Gracias

Matthew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GORDON W. 
Clasificación:
1.0

Old truck , broken engine !!!

Maciej L. 
Clasificación:
4.0

Eric was super helpful with the rental.

jim A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jon D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUG L. 
Clasificación:
5.0

Based on my experience, there is nothing to improve.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michelle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorla L. 
Clasificación:
2.0

Had a very difficult time connecting with the owner to pick up the truck. Had to go back twice. Better communication is needed throughout the process.

dave G. 
Clasificación:
3.0

Not cancel at 6:30 the night before the move!!!!

Paul T. 
Clasificación:
5.0

El cliente no dejó un comentario.

may D. 
Clasificación:
5.0

Very nice place to rent equipment from. The owner will do his best to makes things work for you.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris B. 
Clasificación:
3.0

Upgrade trucks! They have high mileage and don't drive smooth and are super old school

Shana D. 
Clasificación:
5.0

El cliente no dejó un comentario.

dave C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina S. 
Clasificación:
1.0

Lack of ability to choose a closer drop off location is very frustrating. Along with the only option being 30 minutes from my location when there are multiple closer uhaul locations will make me reconsider using uhaul in the future. It's not worth the hassle or extra cost in gas.

Zachary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henrietta P. 
Clasificación:
5.0

Whenever I'm in a jam and have to deliver something to NYC, Nantucket or New Orleans… I always call my friends here. So many times they have made my journey easy and help is immediate. North Adams is a great hometown with good homegrown people! I've been renting from this family for 20 years!!

Daniel O. 
Clasificación:
5.0

Hard to improve upon excellence.

Bilal A. 
Clasificación:
3.0

The equipment needs to be cleaned thoroughly after each use. My friends and I found a crack pipe in the U-Haul truck we rented

Kayla J. 
Clasificación:
5.0

All good

ANN R. 
Clasificación:
1.0

I would get rid of RMO as a representative of your corporation in plain English they suck

aaron T. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

Very nice, very helpful.

amy Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vijaykumar S. 
Clasificación:
3.0

Explain the insurance details to the customer.

Cindy H. 
Clasificación:
5.0

The mobile app did not work for the drop off. It froze on the screen when I tried to take photos of the interior of the trailer. Tried this several time with same result each time. Very frustrating.

Donald B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
4.0

El cliente no dejó un comentario.

thad G. 
Clasificación:
2.0

The floor was dirty it should have been vacuumed there was a weed blunt in the cab. I found it odd that there was only 1/4 tank of gas. This particular pick up place doesn't take I have gotten trucks that had the check engine light on.

Joshua D. 
Clasificación:
5.0

Great customer service!

Nina B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRIZCHANGKI J. 
Clasificación:
2.0

The guy had us drag uhaul trailer out of snow bank on ice w my vehicle Made us wait not pleased at all! . When I rented from all service in Bennington Dave had everything ready n was educational this one is just in it for the money n not helpful to having anything ready n easily available

Heidi A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
3.0

El cliente no dejó un comentario.

PAUL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krizchangki J. 
Clasificación:
5.0

Allen was very helpful and attentive. Great location definitely will use again.

Patricia K. 
Clasificación:
5.0

Every thing was done very professional I can think of any thing at the moment

Warren B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRIZCHANGKI J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Aubry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

joyce G. 
Clasificación:
5.0

I was attended to warmly and efficiently. The truck was clean and in good working order. It all went very smoothly. Thanks.

Douglas M. 
Clasificación:
3.0

Due to limited hours of operation and staffing at this site, direct phone communication with owner/manage is often difficult

PAUL B. 
Clasificación:
1.0

We had to travel 103 miles away to pick up this truck then the car carrier was broken so the man says we'll you can call UHaul and they can come fix it What we are leaving today then the truck was dirty we had to clean it out then there was no pickup to the truck at all it needs a tuneup plus it was a gas eater, There is no reason to send us 103 miles out of our way to pickup a truck and have all these problems We feel UHaul should reimburse us something

allan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krizchangki J. 
Clasificación:
2.0

El cliente no dejó un comentario.

Terri K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynne I. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew R. 
Clasificación:
4.0

The person who helped me was very friendly. Pressure was low in one tire (warning light was on), would have been good to have had that taken care of.

Kenneth K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Olivia S. 
Clasificación:
5.0

Dear U-Haul: Its hard to improve perfection. I have used this location in the past and have always found the proprietor to be friendly, knowledgeable, and helpful. I would have no hesitation to recommend this location.

Frederick A. 
Clasificación:
5.0

El cliente no dejó un comentario.

roman I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell F. 
Clasificación:
4.0

Tried calling during business hours to schedule drop off but went straight to voicemail.

ERIC G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kirby T. 
Clasificación:
4.0

Easy pickup. Upset that the location was an hour away from the requested pickup location, but that's not the fault of RMO's Auto

Mason Y. 
Clasificación:
5.0

Very friendly and accommodating.

Ruben or Lisa S. 
Clasificación:
5.0

Eric was readily available in the drop off process and provided great customer service.

SHAWN C. 
Clasificación:
1.0

Truck cab was dirty (muddy and pistachios strewn about the floor). The hours are extremely limited so when I needed help with my 4pm rental i had to wait 30 minutes on the phone to speak to an U-haul customer service person. Definitely don't use this location for contactless or 24/7 pickup.

Amber G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon Wyrrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell F. 
Clasificación:
5.0

The truck was clean and ready to go when I arrived, also amazing customer service! Came out and greeted my son and I with smiles, which was a reassuring feeling since we were both stressed about the move. I recommend this location with NO hesitation! Thank you for your service!

aliyssiana K. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Excellent service

william T. 
Clasificación:
5.0

RMO provided excellent service and flexibility. We would recommend it to everyone!

G DONALD C. 
Clasificación:
3.0

I was rescheduled last minute to this location from Pittsfield and taken 40 minutes out of my way. I did not receive a phone call that my pickup site was being moved. So it was a frustrating experience. More an overall issue with my Uhaul experience, not about this particular site.

ELIZABETH L. 
Clasificación:
5.0

Rented from Eric three times now. Always had a great experience, and convenient and efficient process. Very nice fella!

Maceo B. 
Clasificación:
5.0

Pleasant and accommodating

laurie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cein W. 
Clasificación:
5.0

Inside of 6 by 12 trailer add sticky black substance in right front corner. Rest of vehicle was in good condition. Outside of vehicle left Tire well was damaged

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike F. 
Clasificación:
5.0

Truck was great

Nicholas G. 
Clasificación:
5.0

Great location, even if it was far from the one I had requested. The owner of RMO Auto was very understanding, extremely friendly and helpful.

Edward H. 
Clasificación:
5.0

The physical location itself was nothing special, but the staff was very helpful and courteous when I spoke to them by phone. The truck was clean and easy to find. No problems at all.

Charles M. 
Clasificación:
5.0

Very accomodating to my needs

Susan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne G. 
Clasificación:
5.0

It was far from my requested pickup location, but this is a great place. My second time there and always pleasant and efficient.

David I. 
Clasificación:
4.0

It would be great if the location had more moving accessories available in the event they customers, on pick up, require additional moving items with their trucks. This was my case and I had to go to a few separate area stores last minute as a result. Otherwise, the manager was very friendly and kind.

NEIL R. 
Clasificación:
5.0

Great customer service!! Thanks!!!

Suzanne S. 
Clasificación:
5.0

One of the side railings (for tie downs) came loose during transport. It was easy to pound back in place but it probably needs more support.

Susan Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele L. 
No se han enviado comentarios para esta ubicación.

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