Comentarios de los clientes para RMO Auto & Self Storage Inc

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de RMO Auto & Self Storage Inc

Clasificación general:

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Russell F.
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El cliente no dejó un comentario.

Jean L.
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Tire pressure light was illuminated. the vehicle was generally dirty but acceptable. The vehicle was easy to drive.

Peter C.
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the associate, Eric, was super nice and helpful. Very easy to pick up and drop off.

fred A.
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The owner made this pick-up (and the return) easy, quick and painless.

tonia C.
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El cliente no dejó un comentario.

cristina R.
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El cliente no dejó un comentario.

jane B.
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The owner of this location was exceptionally friendly and helpful. It was an A++++++ experience - thank you!

Jennifer A.
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El cliente no dejó un comentario.

Andrew S.
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Your reservation system is terrible. Made two reservations for me, switched one to a further location, then cancelled it once actually completed one of the reservation. It was a roller coaster. I never knew if I will have the right truck at the right location. The pick up and drop off locations were all right, but your central reservation is terrible. You get NOT a single star. I will never use U-Haul again!!

Willaim L.
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El cliente no dejó un comentario.

Zack S.
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Really appreciated that the location called me earlier in the day of my pickup to walk me through how to be prepared to do a mobile pickup. Made the process a breeze. Whole pickup and drop off were great. Only issue was that the van kinda smelled like cigarettes so maybe it needs to be cleaned and aired out...

Andrea S.
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El cliente no dejó un comentario.

mike W.
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El cliente no dejó un comentario.

Eric R.
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Great rental experience compared to other local rental places.

Robert W.
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Second time visiting this location— great and friendly service!

Mary-Delia M.
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Eric in North Adams was extremely helpful & friendly.

kelly M.
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El cliente no dejó un comentario.

mike S.
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El cliente no dejó un comentario.

Gregory L.
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El cliente no dejó un comentario.

James H.
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The process for ordering a vehicle was clumsy and slow. Long wait for phone operator. Awkward slow website

Rebecca N.
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El cliente no dejó un comentario.

Rosemarie J.
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Service person was very polite and helpful ....How ever you should Make customer aware that if they change the date on their order they may get extra charge depending on the equipment rented. I was charged a extra 30 dollars on my trailer rental. when calling customer service i was informed was because of the date change. I would have been better of canceling and reordering. is what i was told.

Scott S.
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El cliente no dejó un comentario.

Stephen B.
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The location is fine. The personal service is good. The Uhaul app/online pickup was a nightmare.

David R.
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El cliente no dejó un comentario.

JARED B.
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Great Customer Service! Thank you!

Sonja W.
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TRuck wipers were bad an it was raining.. no radio and back of the truck was dirty on floor an smelled really disgusting bad of 10 wet dogs...

Tyler C.
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rental was easy and affordable. moved my 2 bedroom apartment in 2 easy trips. would definitely use RMO again and reccomend to anyone in the North Adams area.

johnathon M.
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Nothing don't change a thing best u haul rental place I've ever been too

jack S.
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Location was great, but I fucking website, your emails, and everything about the experience as directed by corporate. I just was a fucking truck for a day and I want to be left the fuck alone.

Jeffrey M.
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E z and accommodating

Peter B.
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This is not even where I initially dropped off the rental. I returned both the 10' box truck and auto transport to Purple Valley Auto, on Saturday 6/12/2020 at 4:30pm. They were apparently never even checked in and we most likely used before so. Unprofessional and nerve wracking because if someone else were to cause any damage during that time, it would have fallen on me. Very unprofessional. Disappointed. At this point I would have rather went out and bought a truck and trailer.

Scott U.
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Super helpful!!!! Easy and convenient.

robin N.
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Everything was great, no issues

terry G.
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El cliente no dejó un comentario.

Jonathan S.
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El cliente no dejó un comentario.

Michael M.
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When a customer requests a 20 ft truck a week in advance, confirms it, then arrives to be told only a 15ft is available really made it hard to move a 3 bedroom home. Took 4 exhausting trips to move.

Jennifer L.
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Still waiting for my refund. Uhaul took 200.00 out of my account and my charge was only 49.95. Waiting to be refunded.

eddie T.
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The representative was very helpful and informative. Facility was close to highway and easily accessible.

Don B.
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Everything worked like it should,no problems what so ever

Deb P.
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Eric at RMO was great to do business with, the entire process was smooth and professional

NATHAN D.
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El cliente no dejó un comentario.

linda C.
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Drop off at Curran Highway Rte 8 North Adams, MA at 8:30 at night at same day picked up trailer on May 7th 2020. Then on May 8th i called North Adams office to let them know that the open trailer was parked there and left message as no one ever answer or returns my calls... i called Westfield Ma.Office again, they were a huge help and solve my questions fast... I give 5 Star for Westfield Uhaul office....

CHAD L.
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El cliente no dejó un comentario.

Michael S.
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El cliente no dejó un comentario.

Nate K.
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RMO helped me park the U Haul truck and trailer!

Edwin K.
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Took a couple days to get confirmation that the trailer was dropped off properly, but I eventually got it. I called ahead of time to inform them I would be dropping off a trailer for a one way rental & didn't get a call back for 2 days after I dropped it off. It all worked out OK in the end, so what ends well....

Richard H.
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El cliente no dejó un comentario.

Doug S.
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El cliente no dejó un comentario.

Corine B.
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Allow them to get an accurate mileage check!

city N.
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El cliente no dejó un comentario.

ron B.
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keep up the great work and the guy in the office was great to do business it was a pleasure

Stuart Y.
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El cliente no dejó un comentario.

MALISA B.
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Very professional and helpful through and through !!

Margaret H.
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Experience could not have been better.

DARRELL E.
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Excellent customer service as always my third time using this u haul location will always come back .

James P.
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El cliente no dejó un comentario.

david B.
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They guy is a total jerk

James P.
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Nothing. Service was excellent !

robert M.
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was a great experience. I would recommend anytime to anyone. the guy at rmo was very nice n very friendly. great customer support n he answered our questions to the best and high quality that he could. we had excellent service at rmo.

Erin H.
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El cliente no dejó un comentario.

Edwin K.
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El cliente no dejó un comentario.

LOGAN M.
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I would recommend this location for your uhaul needs. Very helpful and on the spot service Lots of options for trucks. I'd recommend again and again.

Jonathan D.
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El cliente no dejó un comentario.

Karyn M.
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Guy was extremely late. Place looked deserted with cars that have been just sitting there. Place wasn't plowed. Office was a mess. And no ink for the printer for a receipt. Organization was non existent. Not sure how this place stays open. Needs some serious help.

Cameron P.
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El cliente no dejó un comentario.

marion K.
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i didn't receive the size truck i reserved and had to get two trucks, and one of the trucks had furniture left in it and i had to drive back to drop it off to them

lisa S.
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Good experience thank you for helping. Very kind and courteous and easy.

marion K.
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got a call the day before saying they didn't have the truck I wanted 20' they only had a 15', I would have to drive to vt. to get the 20', when I went to pick up the 15' got it home and opened it up and there was someone elses furniture in truck, had to bring the truck back to drop off the furniture and then had to rent another truck because the 15' wasn't big enough, what a shit show, I had to pay for two 15' because there wasn't a 20' and I wasn't driving to VT., the day they called me [fri] my father passed away that morning, not a good experience at all, totally disgusted

Catherine S.
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El cliente no dejó un comentario.

Antoinette V.
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Very personable and helpful assistance from the manager. He responded promptly to my request for information.

Peter F.
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This was the easiest rental I have experienced. Reserved on website. It was actually there . We didn't need to sweep it out first( as was our experience with other rentals). Overall, friendly, reliable and great price!

Morgan M.
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El cliente no dejó un comentario.

Keandre G.
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El cliente no dejó un comentario.

JASON D.
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It was a rough start due to the U-Haul App not working but the gentleman you have as a rep was very accomodating.

Joe K.
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The owner was personable and I was able to pick up the trailer early.

city N.
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El cliente no dejó un comentario.

Charles B.
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El cliente no dejó un comentario.

Alan M.
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good value for product received, manager knowledgeable and very helpful .... van held much more than pick up truck I had planned for ...

Richard S.
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Not a thing !! Great Service !!!

earl B.
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5 Star have rented a number times

Marissa C.
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El cliente no dejó un comentario.

Douglas S.
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Thank You!

Michael W.
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El cliente no dejó un comentario.

sharon V.
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Eric was knowledgeable and efficient in scheduling my rental! The truck was clean and equipment was ready and waiting for me! Unfortunately for some reason, even though the location services on my i-phone were ON, I was unable to pick up the truck at the scheduled and needed time of 8 am ( 2 hours before store opening) through the "truck share" option??. I spoke to representatives on the main UHaul number that could offer no assistance and my moving crew ended up waiting at home as I waited in the parking lot for the store to open at 10 am. Eric quickly checked me in and I was on my way, however, the same thing happened upon return that evening at 5:30 pm. I took photos as requested, and sent them to the main website, but because my location "wasn't recognized"- I still received an e- mail asking when I would return it and offering me the option of more time for $20! I left a phone message for Eric and he was kind enough to return my call to say he had checked me in, and all was fine. I would definitely use RMO Auto again if needed, but would not use the Truck Share option again!

PAUL N.
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The gas tank was almost empty when I picked up the truck. A 1/4 tank should be recommended.

Kevin T.
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The service at RMO was great, however I am not happy with UHAUL in general, there is a large facility in Pittsfield, Ma. where I live and they made me drive 40 minutes to another town to rent a trailer then refused to let me return it to Pittsfield where I live and I had to drive another 40 minutes to bring it back this all pretty much sucked!

Deborah W.
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El cliente no dejó un comentario.

GREGORY W.
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El cliente no dejó un comentario.

Aaron C.
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Friendly service great experience at this location. Highly recommend this location for uhaul needa. Thanks again.

James R.
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Eric is Great.

michelle D.
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You should explain why we have to fill the tank with gas before we return it and pay $0.79 per mile. Feels like being charged double-should be one or the other, not both.

sidney A.
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Eric is friendly and professional. He put in extra effort to make sure we were satisfied.

Debra D.
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El cliente no dejó un comentario.

jim C.
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El cliente no dejó un comentario.

Ashley S.
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El cliente no dejó un comentario.

Joshua W.
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El cliente no dejó un comentario.

Joseph T.
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I had rented for a 300 mile roundtrip. It fell thru last minute, after I had signed on bottom line, and this dealer was quite fair in our settlement.

Jurek Z.
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El cliente no dejó un comentario.

Jarrett A.
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We booked the u-haul far enough in advance so I assumed we would have one available at the location we desired. However we had to travel over an hour to retrieve the vehicle. This was a huge inconvenience and will be looking companies in the future to use.

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