Customer Reviews for RMO Auto & Self Storage Inc
(U-Haul Neighborhood Dealer)

1,107 reviews

900 Curran Hwy Rte 8   North Adams, MA 01247
(next to Bond auto parts)

(413) 662-2142

Location Hours

  • Mon-Sat: 10 am - 2 pm
  • Sun: 10 am - 1 pm

Services at this Location:

Contact Us

(413) 662-2142

900 Curran Hwy Rte 8
North Adams, MA 01247
(next to Bond auto parts)

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 2 pm
  • Sun: 10 am - 1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Krizchangki J. 
Rating:
2.0

Customer did not leave a comment.

Terri K. 
Rating:
5.0

Customer did not leave a comment.

ERIC O. 
Rating:
4.0

Customer did not leave a comment.

Lynne I. 
Rating:
3.0

Customer did not leave a comment.

Andrew R. 
Rating:
4.0

The person who helped me was very friendly. Pressure was low in one tire (warning light was on), would have been good to have had that taken care of.

Kenneth K. 
Rating:
1.0

Customer did not leave a comment.

Olivia S. 
Rating:
5.0

Dear U-Haul: Its hard to improve perfection. I have used this location in the past and have always found the proprietor to be friendly, knowledgeable, and helpful. I would have no hesitation to recommend this location.

Frederick A. 
Rating:
5.0

Customer did not leave a comment.

roman I. 
Rating:
4.0

Customer did not leave a comment.

Russell F. 
Rating:
4.0

Tried calling during business hours to schedule drop off but went straight to voicemail.

ERIC G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
3.0

Customer did not leave a comment.

Kirby T. 
Rating:
4.0

Easy pickup. Upset that the location was an hour away from the requested pickup location, but that's not the fault of RMO's Auto

Mason Y. 
Rating:
5.0

Very friendly and accommodating.

Ruben or Lisa S. 
Rating:
5.0

Eric was readily available in the drop off process and provided great customer service.

SHAWN C. 
Rating:
1.0

Truck cab was dirty (muddy and pistachios strewn about the floor). The hours are extremely limited so when I needed help with my 4pm rental i had to wait 30 minutes on the phone to speak to an U-haul customer service person. Definitely don't use this location for contactless or 24/7 pickup.

Amber G. 
Rating:
5.0

Customer did not leave a comment.

Sharon Wyrrick M. 
Rating:
5.0

Customer did not leave a comment.

Russell F. 
Rating:
5.0

The truck was clean and ready to go when I arrived, also amazing customer service! Came out and greeted my son and I with smiles, which was a reassuring feeling since we were both stressed about the move. I recommend this location with NO hesitation! Thank you for your service!

aliyssiana K. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Excellent service

william T. 
Rating:
5.0

RMO provided excellent service and flexibility. We would recommend it to everyone!

G DONALD C. 
Rating:
3.0

I was rescheduled last minute to this location from Pittsfield and taken 40 minutes out of my way. I did not receive a phone call that my pickup site was being moved. So it was a frustrating experience. More an overall issue with my Uhaul experience, not about this particular site.

ELIZABETH L. 
Rating:
5.0

Rented from Eric three times now. Always had a great experience, and convenient and efficient process. Very nice fella!

Maceo B. 
Rating:
5.0

Pleasant and accommodating

laurie E. 
Rating:
5.0

Customer did not leave a comment.

Cein W. 
Rating:
5.0

Inside of 6 by 12 trailer add sticky black substance in right front corner. Rest of vehicle was in good condition. Outside of vehicle left Tire well was damaged

John B. 
Rating:
5.0

Customer did not leave a comment.

mike F. 
Rating:
5.0

Truck was great

Nicholas G. 
Rating:
5.0

Great location, even if it was far from the one I had requested. The owner of RMO Auto was very understanding, extremely friendly and helpful.

Edward H. 
Rating:
5.0

The physical location itself was nothing special, but the staff was very helpful and courteous when I spoke to them by phone. The truck was clean and easy to find. No problems at all.

Charles M. 
Rating:
5.0

Very accomodating to my needs

Susan L. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
3.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Wayne G. 
Rating:
5.0

It was far from my requested pickup location, but this is a great place. My second time there and always pleasant and efficient.

David I. 
Rating:
4.0

It would be great if the location had more moving accessories available in the event they customers, on pick up, require additional moving items with their trucks. This was my case and I had to go to a few separate area stores last minute as a result. Otherwise, the manager was very friendly and kind.

NEIL R. 
Rating:
5.0

Great customer service!! Thanks!!!

Suzanne S. 
Rating:
5.0

One of the side railings (for tie downs) came loose during transport. It was easy to pound back in place but it probably needs more support.

Susan Y. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
5.0

Customer did not leave a comment.

Michele L. 
Rating:
5.0

Customer did not leave a comment.

AARON S. 
Rating:
5.0

Excellent customer service quick and friendly

David S. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE P. 
Rating:
4.0

Thanks to RMO for holding on to the keys we mistakenly put in the return box!

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Janelle F. 
Rating:
5.0

None

Janelle F. 
Rating:
5.0

The owner was very friendly and helpful!

Samantha P. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

Customer did not leave a comment.

SEAN T. 
Rating:
5.0

I have forgotten his name, but the associate who helped us at this location was wonderful.

Ian M. 
Rating:
5.0

Once again Eric at RMO came through for me. It's a smaller location than others, but each time I have relied on him, he has gotten me the equipment I need. Easy to work with.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

KrizChangKi J. 
Rating:
5.0

Back of truck was a bit dirty

Ryan M. 
Rating:
5.0

Great customer service.

Dominic C. 
Rating:
5.0

Customer did not leave a comment.

Mohamed K. 
Rating:
3.0

great personal service

Glenn P. 
Rating:
2.0

Customer did not leave a comment.

Lee G. 
Rating:
5.0

Great rental!

Chris B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Nothing. The van was available for all the time that I needed it and then even more so. Very very accommodating place. Good prices.

monica H. 
Rating:
5.0

Eric at RMO was great and the drop-off (it was a one-way rental) could not have been easier. Absolutely satisfied

paul H. 
Rating:
5.0

Eric is always helpful and has equipment ready to go. Always my first stop for any moving needs!

alyse F. 
Rating:
5.0

Very nice and helpful!

kurt A. 
Rating:
5.0

Very good at returning phone calls and detailing vehicles available for job described. Very customer friendly.

Marie G. 
Rating:
5.0

Great customer service thanks!

wanda B. 
Rating:
5.0

Customer did not leave a comment.

sharon D. 
Rating:
4.0

Customer did not leave a comment.

jessica S. 
Rating:
5.0

Thank you Eric!

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

Sharon Wyrrick M. 
Rating:
5.0

Customer did not leave a comment.

Rishid S. 
Rating:
5.0

Owner was very friendly and very helpful

mike G. 
Rating:
5.0

Eric, the gentleman there is a terriffic ambassador for U-haul

JAMES T. 
Rating:
4.0

Customer did not leave a comment.

aaron C. 
Rating:
5.0

I found that there wasn't anything wrong so I would keep it the way it is.

john M. 
Rating:
5.0

Customer did not leave a comment.

donna M. 
Rating:
5.0

Customer did not leave a comment.

Enrique P. 
Rating:
5.0

Customer did not leave a comment.

joe S. 
Rating:
5.0

Customer did not leave a comment.

Russell F. 
Rating:
3.0

Tire pressure light was illuminated. the vehicle was generally dirty but acceptable. The vehicle was easy to drive.

Jean L. 
Rating:
4.0

the associate, Eric, was super nice and helpful. Very easy to pick up and drop off.

Peter C. 
Rating:
5.0

The owner made this pick-up (and the return) easy, quick and painless.

fred A. 
Rating:
4.0

Customer did not leave a comment.

tonia C. 
Rating:
5.0

Customer did not leave a comment.

cristina R. 
Rating:
5.0

The owner of this location was exceptionally friendly and helpful. It was an A++++++ experience - thank you!

jane B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
4.0

Your reservation system is terrible. Made two reservations for me, switched one to a further location, then cancelled it once actually completed one of the reservation. It was a roller coaster. I never knew if I will have the right truck at the right location. The pick up and drop off locations were all right, but your central reservation is terrible. You get NOT a single star. I will never use U-Haul again!!

Andrew S. 
Rating:
3.0

Customer did not leave a comment.

Willaim L. 
Rating:
5.0

Really appreciated that the location called me earlier in the day of my pickup to walk me through how to be prepared to do a mobile pickup. Made the process a breeze. Whole pickup and drop off were great. Only issue was that the van kinda smelled like cigarettes so maybe it needs to be cleaned and aired out...

Zack S. 
Rating:
5.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

mike W. 
Rating:
4.0

Great rental experience compared to other local rental places.

Eric R. 
Rating:
5.0

Second time visiting this location— great and friendly service!

Robert W. 
Rating:
5.0

Eric in North Adams was extremely helpful & friendly.

Mary-Delia M. 
Rating:
5.0

Customer did not leave a comment.

kelly M. 
Rating:
5.0

Customer did not leave a comment.

mike S. 
Rating:
4.0

Customer did not leave a comment.

Gregory L. 
No reviews have been submitted for this location.

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