Customer Reviews for RJM Commercial Storage Solutions LLC
(U-Haul Neighborhood Dealer)

38 reviews

14 Hwy WW   Wright City, MO 63390

(636) 384-1354

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/2/2024: Closed
  • 3/3/2024: Closed

Services at this Location:

Contact Us

(636) 384-1354

14 Hwy WW
Wright City, MO 63390

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/2/2024: Closed
  • 3/3/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The service person @ location is fantastic. Definitely using this location again.

Gary M. 
Rating:
5.0

Excellent communication and service. Jenny was excellent.

GREGORY S. 
Rating:
3.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Maybe be more close to the highway, is kind of far away and a long drive

Guillermo D. 
Rating:
4.0

The new locations were fine. Did not speak with anyone at either location

David E. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

I would like to emphasize that this was not thw original scheduled return address. Wright City Liquor was the original scheduled location. When returned, they denied acceptance even though it was scheduled. They relocated me to RJM storage, which was very inconvenient. The Wright City liquor should not have accepted drop off originally if they couldn't accept it, defeating the the reason for scheduling the drop off when scheduling and paying for the rental.

Nedra W. 
Rating:
1.0

Customer did not leave a comment.

Robin A. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

I was treated very well. They went above and beyond to make sure everything was right.

Gerald S. 
Rating:
5.0

Very pleasant easy to work with

Terri F. 
Rating:
5.0

Customer did not leave a comment.

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
2.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

DENNIS L. 
Rating:
5.0

Customer did not leave a comment.

Joy Lynn S. 
Rating:
5.0

Customer did not leave a comment.

Doug J. 
Rating:
3.0

24750297 - I was supposed to drop off at a different location. The employee came out and told me I need to take to another location. I told him I just finished a 12 hour drive and want to leave it there where I had planned. "Jim" (he was reluctant to give me his name) refused and I took it to another location where they were closed. I called "Jim" and was told just to leave it. Next morning I went on your site and saw that when dropping off I should have scanned a barcode if no one was there so I drove all the way back and scanned the bar code. "Jim" made the whole rental experience horrible.

John C. 
Rating:
5.0

Customer did not leave a comment.

Derek R. 
Rating:
3.0

Unfortunately this wasn't the original return location and these comments are more applicable to them than RJM. I am answering N/A to RJM because I had no interaction with them. Everything with Wright City Liquor would be a 'No'.

John H. 
Rating:
2.0

While RJM was very nice and helpful it's not the location I arranged to deliver the truck. The arranged location said they couldn't take the vehicle because they were too full so I had to drive out of the way with a friend who was picking me up to drop off the truck. What compensation is U-Haul going to give me?

Lee K. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Fast, easy, helpful, courteous— thank you!!

Josh S. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

They did a very good job and being able to use the 2 trucks made the Troy Knights of Columbus No Hunger Holiday a grand success. Thank you very much and God Bless.

GERALD S. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

I was supposed to drop off at Wright City Liquor and they refused to accept the vehicle. said too many trucks there all ready and their limit was 3. Was never told that was the rules or i could have returned it earlier in the day and not be redirected somewhere else for the reutrn. very inconvieinent.

keith M. 
Rating:
2.0

We had a 10ft. Reserved. At 5pm the night before I had not received the confirmation email so I called. Phone just rang. 7:30 next morning I called and talked to a Heather. She said she left early the night before and did NOT forward her phones. We got stuck with a much bigger truck AND had to drive to pick it up. Was told it was this or nothing. HORRIBLE customer service.

SEAN M. 
Rating:
3.0

Air conditioner did not work and the roof of the truck had a leak. I had water all over my furniture and mattress. TRAIN WRECK

Jon T. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
4.0

Very limited selection so I'm glad I reserved in advance. Easy location, good folks.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

The truck was in an accident before we rented. The damage was embarrassing and a serious safety hazzard . There is a huge bubble in the inside of the rear passenger tire that cost us time for the trip due the the safety of a possible blow out!! RJM was not aware of the tire damage,but was made aware of body damage when they received the truck. There should have been a complete inspection of the truck before it was rented out again!!

Sandra S. 
Rating:
5.0

Great service...thanks...

Bob M. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
4.0

Customer did not leave a comment.

Daniel I. 
Rating:
5.0

Customer did not leave a comment.

Justin V. 
No reviews have been submitted for this location.

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