Customer Reviews for RJ Executive Limousine
(U-Haul Neighborhood Dealer)

276 reviews

2890 Shell Rd   Coney Island, NY 11224

(347) 946-6222

Office Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

(347) 946-6222

2890 Shell Rd
Coney Island, NY 11224

Services at this Location:

Office Hours

  • Mon-Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service

Andre H. 
Rating:
5.0

Amazing service, fast and easy rental, truck was in perfect condition, very friendly staff, these guys are the best in the business. 10 stars out of 10!

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Elena Z. 
Rating:
5.0

Customer did not leave a comment.

Alexey T. 
Rating:
1.0

Make sure you have available parking spaces for your location to your vehicles you rent out!

Evgeniy C. 
Rating:
5.0

Customer did not leave a comment.

Andrii V. 
Rating:
3.0

I am very unhappy with U-Haul. I reserved a truck a week in advance at Park Slope in Brooklyn. For some reason, it was cancelled and they never even called to inform me. Instead they sent an email the night before at 8:30PM. I didn't see it until the morning of the day I was moving! The only other truck was all the way down in Coney Island! This ruined our day of moving and caused much grief with everyone that came to help with the move.

Art V. 
Rating:
3.0

Reserved Furniture Dolly, which was unavailable. Even thought they did not charge me, it took me longer than expected to finish my moving process. Was not aware of $20 "After Hours Service Fee". I clearly asked attendant if there are any charge for returning the van when shop is closed, and he said, not it's $19.95 for up to 24 hrs.

Mariya G. 
Rating:
1.0

I was overcharged for I don't know what exactly

Pavel S. 
Rating:
5.0

Customer did not leave a comment.

Eleuterio M. 
Rating:
5.0

Customer did not leave a comment.

UMAR T. 
Rating:
5.0

Customer did not leave a comment.

Tiffany S. 
Rating:
5.0

Good equipment

LULZIM P. 
Rating:
3.0

Dude was not there and me and another customer had to call about his whereabouts.... time is money...I had to be out of a location and intoanother and missed my drop ....van wasn't half full at least so I had to fill before drop. My dolly was missing...I requested dolly and hand truck. Luckily at least hand truck was there....at first it was uncertain....those items missing and no way I could make my move. Im injured from neck injury...but this should not have to be your business. Luckily the guy with the white BMW and cool shoes..Hashon...Hasson... botch the name but was totally apologetic and admit the situation was not conducive to good business. This gut did well and had to brave a possible angry crowd. 718.522.4924 was cool helpful and picked up every call and kept the stress low...did calculations to make sure everything was explained...these 2 guys...saved my day. It would have been much worse. Sorry for the bad review..but only 2 employees get thumbs up here.

Derrick H. 
Rating:
5.0

Customer did not leave a comment.

ARINOLASCHOLAR K. 
Rating:
5.0

Customer did not leave a comment.

ASKAT T. 
Rating:
2.0

They closed 90 minutes earlier then it says online. When dropping of them truck, their was no designated parking spot to leave the truck.

Igor F. 
Rating:
5.0

Customer did not leave a comment.

TALECIA B. 
Rating:
5.0

Customer did not leave a comment.

RAMON A. 
Rating:
5.0

Customer did not leave a comment.

AKRAMU T. 
Rating:
4.0

Have more truck's available....Different size's

Stennet W. 
Rating:
5.0

Young guy was very polite and professional. Everything was explained and went smooth and quick. Thank you!

DANIYAR N. 
Rating:
5.0

Customer did not leave a comment.

TANIKA M J. 
Rating:
5.0

thank you for great service

VIKTORIYA A. 
Rating:
5.0

Customer did not leave a comment.

VASYL N. 
Rating:
4.0

Customer did not leave a comment.

Edward R. 
Rating:
3.0

My reservation was canceled without warning after I even checked-in online. The guy at the front desk treated me like he was doing me a favor by renting me the van when I had a reservation. Thank god at the end I called customer service and they were able to help me and rent my van for the amount of time I needed it.

DELIOALEJANDRO M. 
Rating:
3.0

Customer did not leave a comment.

JAMIELYNN F. 
Rating:
5.0

Customer did not leave a comment.

ANDRZEJ R. 
Rating:
3.0

Customer did not leave a comment.

MIKHAILI L. 
Rating:
5.0

Customer did not leave a comment.

WAYNE W. 
Rating:
2.0

In this time of the COVID-19 pandemic, ensure that the van/truck/equipment has been thoroughly cleaned and sanitized. I was absolutely shocked to see that this had not been done when I picked up the rental.

Jude O. 
Rating:
2.0

Open on time

joseph P. 
Rating:
5.0

Customer did not leave a comment.

Victor B. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Great service.

ALEKSANDR R. 
Rating:
5.0

Customer did not leave a comment.

Elamine H. 
Rating:
1.0

There was no personnel

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Leonel P. 
Rating:
5.0

Very nice people honest

DZHAMSHED Z. 
Rating:
5.0

Great place would recommend!!!

Ostap T. 
Rating:
5.0

Customer did not leave a comment.

Denmark F. 
Rating:
1.0

Location added extra miles. Still waiting to receive a refund. Bad experience

Lawrence R. 
Rating:
5.0

Customer did not leave a comment.

Lanette E. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Leonel P. 
Rating:
5.0

They do not have mobile options but are flexible and professional.

Michael S. 
Rating:
1.0

They are thief's

CHARLES M. 
Rating:
1.0

The miles to start in the receipt was different from the miles to start on the dashboard. I got charged for 100 plus miles when we just drove it for 6 to 11 miles tops. Return my money. The guys charged us and just ask to file dispute

Sandra C. 
Rating:
1.0

DO NOT rent from this location! They presented one contract during pick up and then printed another one upon check-out with new higher fees for extra days. Make sure the mileage is printed correct from day one from time and watch out for the insurance added without authorization. When asked to explain the incorrect and misleading contract, the manager Syed Raza began yelling at me saying he's a 3rd party vendor and I should take it with UHaul directly. Which I did and still waiting for Uhaul to adjust the inflated/false charges.

Andrey D. 
Rating:
1.0

The hours that Uhaul promises do not correspond to the hours this place is open. So we were charged for a full day instead of the few hours we actually needed the truck, and had to keep the truck overnight because we picked up at 4:30 and he closed at 5pm. Funny, because originally we had pickup for the Uhaul at 5:30pm, but he would have been closed already -- how would that work??? Stupid.

Denis F. 
Rating:
5.0

Tell the client that they can drop off the truck in front of the gate entrance. I was driving around looking for parking when I saw another truck parked in front of the gate.

Eugene Z. 
Rating:
5.0

Beautiful and Clean office, very friendly stuff and they don't waste your time, I'll definitely use their service next time I need to get a truck.

iosebi B. 
Rating:
3.0

Customer did not leave a comment.

roman P. 
Rating:
1.0

I was very disappointed with the service today. I was in a rush and forgot to take a picture of the odometer. I returned the vehicle and was told I drove 6 more miles than I did. Since, I didn't take a picture, it was his word against mine. Of course, he refused to reimburse me. Lesson learned, this shop can;t be trusted.

Marc R. 
Rating:
1.0

I love Uhaul and have used it many times in the past when moving. However, my experience at this location was both confusing and subpar. This location is not open on Sunday, so picking up on a Saturday I would not be able to return it within the 24 hour period. When I asked how we could resolve this, as I only needed the truck for one day, I was told to leave it in the nearby parking lot of another business when I done but that I would be responsible for the towing fees if it was towed. I was then told if I returned it on Monday early I would not be charged. When I returned the truck a different worker was there and he exclaimed they because I returned it on Monday I would be charged for three days of use. I was very upset because I was told one thing when I picked up the truck only to be confronted with a jacked up bill and an attitude from the new worker when I returned it. Not a pleasant experience at all. I would not recommend this location!

Kenny V. 
Rating:
5.0

Customer did not leave a comment.

Samir M. 
Rating:
1.0

It was worst experience ever. I chose location which supposed to work from 9am. I have scheduled my truck pick up at 10 am - 1 hour later. However, when I came, that location was closed and when I called the number of that place (RJ Executive Limousine LLC), the guy, probably owner, told me that he will arrive at 11am. I had to wait 1 hour for him to arrive. When he eventually arrived, he gave me only truck that I ordered. When I asked him where is ordered equipment - he told me he doesn't know about it. Also he said that if I used his company directly, I wouldn't have any of those issues. This guy is complete joke. Such places shouldn't even be ordered to customers.

Roman T. 
Rating:
4.0

Customer did not leave a comment.

Julio S. 
Rating:
5.0

At the moment everything was excellent I would rent soon

alberto R. 
Rating:
1.0

I reserved a 10 ft for 915am and it was confirmed. I get to the location a little late due to traffic. Now I'm rushing because I'm already running late. Only to find out the place isnt open and was not opening for another hour or so. The owner showed up at 11:45. His only response to me was sorry he never got the email that I had reserved the truck. I had booked 2 days in advance. Then I asked for a hand truck and he didnt have that either.

Tayreen P. 
Rating:
5.0

Customer did not leave a comment.

luz H. 
Rating:
5.0

Great and Fast Service.

Jordan P. 
Rating:
2.0

I've been overcharged for gas. Even though I left quarter tank more than when I start

Igor A. 
Rating:
5.0

Customer did not leave a comment.

deenps B. 
Rating:
5.0

Customer did not leave a comment.

Isaac S. 
Rating:
5.0

Syed is the manager and very friendly and down to earth person. Always does quick check in and out and keeps rental location running well. You can't have any better customer service. Thank you !

Andriy Z. 
Rating:
5.0

They didn't have moving blankets which I ordered.

Oleksii S. 
Rating:
5.0

Customer did not leave a comment.

Julian M. 
Rating:
5.0

Customer did not leave a comment.

deenps B. 
Rating:
5.0

Customer did not leave a comment.

zicong C. 
Rating:
5.0

Customer did not leave a comment.

alberto R. 
Rating:
5.0

Customer did not leave a comment.

yazmurad B. 
Rating:
5.0

Customer did not leave a comment.

alexander M. 
Rating:
4.0

Customer did not leave a comment.

veluppilari R. 
Rating:
5.0

Excellent services and great location for near future rental.

Pedro B. 
Rating:
5.0

Customer did not leave a comment.

alex P. 
Rating:
4.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

kalil F. 
Rating:
5.0

Great service, very friendly atmosphere, super clean office and facilities. Truck was ready and clean. Highly recommended, thanks

philip F. 
Rating:
5.0

Customer did not leave a comment.

Edgar C. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

You overcharge too much for gas! I drove three miles only and had to pay $18 for gas. It's absurd! I'm going to use Home Depot service next time.

ALEH L. 
Rating:
5.0

Nothing bad to say, I got what I expect! Thank you

silvia M. 
Rating:
5.0

Customer did not leave a comment.

ANATOLY R. 
Rating:
5.0

Customer did not leave a comment.

paulino C. 
Rating:
5.0

Customer did not leave a comment.

Neil W. 
Rating:
5.0

clean convenient location, quick check in and out, honest respectful manager on site. No problem with 10' box truck

Andriy Z. 
Rating:
5.0

Customer did not leave a comment.

Erik T. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Elliot B. 
Rating:
5.0

Customer did not leave a comment.

YEFIM V. 
Rating:
5.0

Customer did not leave a comment.

Morris B. 
Rating:
5.0

Customer did not leave a comment.

irakay B. 
Rating:
1.0

Even though I bought 15$ gas for 25 miles, you charged fuel sales “11$”. I cant understand sorry.

Ozkan S. 
Rating:
5.0

Customer did not leave a comment.

thanh T. 
Rating:
5.0

quick and easy to deal with

Andriy Z. 
Rating:
5.0

N/A

wady H. 
Rating:
5.0

Customer did not leave a comment.

Iliana Z. 
No reviews have been submitted for this location.

Additional Services at this Location

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