Customer Reviews for Riverside Sporting
(U-Haul Neighborhood Dealer)

819 reviews

1811 N Washington St   Marion, IN 46952

(765) 664-7939

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(765) 664-7939

1811 N Washington St
Marion, IN 46952

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I got charges 54 bucks for 4 hours of rental service I turned it in after a hour and still got charged 54 bucks

Jesus Ortega 
Rating:
5.0

The vehicle was loud, cab doors didn't seal well so the wind noise was insanely loud, had a terrible exhaust leak, struggled to do highway speeds. Plus there was a small hole in the box so a little water came in. Why uhual rented me a truck with 199k miles is crazy. The location I got it from was amazing thou.

Casey Ramseyer 
Rating:
5.0

Customer did not leave a comment.

Julia Null 
Rating:
4.0

Customer did not leave a comment.

Shanythia Cook 
Rating:
5.0

Customer did not leave a comment.

Kimberly Farmer 
Rating:
4.0

Customer did not leave a comment.

dave brown 
Rating:
5.0

Great people very friendly and i would recommend them forsure

TRAVIS KLING 
Rating:
5.0

Customer did not leave a comment.

Tim Fosnough 
Rating:
4.0

Customer did not leave a comment.

mark sanders 
Rating:
3.0

Stop charging a 10 dollar fee for using credit card. I will no longer use a card just have to use cash or just find different truck provider.

Jason Monin 
Rating:
5.0

Customer did not leave a comment.

Jenny Bussard 
Rating:
5.0

Customer did not leave a comment.

Cindy Hisle 
Rating:
5.0

The exact same thing that happened today. You were very customer friendly and a great help towards my questions. Thank you very much 🙏🙏💯

Larry Foote 
Rating:
4.0

Customer did not leave a comment.

Catherine Harlan 
Rating:
3.0

Customer did not leave a comment.

Jeff kiess 
Rating:
5.0

Nothing! Great!

Robert Borland 
Rating:
5.0

Great!

Robert Borland 
Rating:
2.0

Make sure truck has full tank of fuel and make sure it is clean prior to use. It was filthy in the bed and had to be cleaned prior to use. That is unacceptable. I have rented many times before and have not had this experience prior times. Very disappointing.

KRISTINA BROWN 
Rating:
4.0

Customer did not leave a comment.

Desmond Wilkins 
Rating:
5.0

Thanks!

JEFFERY SHAW 
Rating:
5.0

Customer did not leave a comment.

charles RODECAP 
Rating:
3.0

Customer did not leave a comment.

Brett Pinkerton 
Rating:
5.0

The young man that helped me was efficient and helpful in every way. Very pleasant ☺️

Vicki Spencer 
Rating:
5.0

Customer did not leave a comment.

Dan Bowell 
Rating:
5.0

Very easy to work with, equipment ready and available

charles RODECAP 
Rating:
4.0

Customer did not leave a comment.

Roberta Phillips 
Rating:
5.0

Customer did not leave a comment.

James Orrell 
Rating:
5.0

Location is easy to work with

charles RODECAP 
Rating:
5.0

Did they find the Uhaul yet

betty lee 
Rating:
5.0

Customer did not leave a comment.

Nancy Reyes 
Rating:
5.0

Customer did not leave a comment.

charles RODECAP 
Rating:
3.0

I had the truck reserved until 3, and I was told that someone else reserved the truck starting at 3. I thought that was weird to not have any time in between for inspection.

Allison Kellogg 
Rating:
2.0

I was charged $144 for my uhaul, but they pulled out an extra $100 since it was a prepaid car. I returned the uhaul last night at Riverside in Marion, IN. i’ve yet to get my $100 back into my account like they said it would.

Olivia Cummins 
Rating:
5.0

Riverside sporting always does a great job.

Bryce Coryea 
Rating:
3.0

Needed my truck rental in gas, city, Never receive my confermation call as promise. So i called to conferm and was told to pickup in marion,indiana. I went to Marion,ind to pickup and could not get self service to let me check in. So i had to call Uhaul and expain this problem 30 min. Later i was able to get my truck I was late to pick up my items by 30 min..pickup at my appointment Witchput me last to be loaded.. Thanks UHaul...... I rent a least 6 times a year and this time was very unprofessional provded...... Truck wipers are worn out. Could not clean the windsheld with out stoping and getting out of truck to self clean. Lucky it did not rain..Tommy

TOMMY SHAFFER 
Rating:
5.0

The truck had once had motor oil in it, you couldn’t see it but you could smell it and myself and someone else helping me move slipped while in the truck. Thankfully no one was hurt.

Breanna Surber 
Rating:
5.0

GREAT CUSTOMWER SERVICE!

JEFF TIMMONS 
Rating:
5.0

Customer did not leave a comment.

Dustin Phillips 
Rating:
5.0

Customer did not leave a comment.

Jeanette Feliciano 
Rating:
5.0

The guy at this location was unbelievable helpful and went over the top. Kudos

Deniece Stevens 
Rating:
5.0

Friendly and well managed

Erick Popoca 
Rating:
5.0

Customer did not leave a comment.

Michael Cox 
Rating:
5.0

Customer did not leave a comment.

JALINDA OWENS 
Rating:
5.0

As always, Riverside has good vehicles and gives great service.

Greg HICKMAN 
Rating:
5.0

Customer did not leave a comment.

Kimberly Ruch 
Rating:
5.0

Customer did not leave a comment.

Dawn bennett 
Rating:
5.0

Customer did not leave a comment.

Paula Smith 
Rating:
5.0

Customer did not leave a comment.

Jorene Foreman 
Rating:
5.0

If All U - Haul locations were run like this your customer satisfaction rating would stay at 100%

JOELLEN Pettiford 
Rating:
5.0

Very satisfied

Janice Kirk-Hylden 
Rating:
4.0

Customer did not leave a comment.

Robert wielgat 
Rating:
5.0

Customer did not leave a comment.

Christopher Osborne 
Rating:
4.0

Customer did not leave a comment.

carl guerin 
Rating:
5.0

Just dropped truck in lot and deposited keys

Susan Delfiacco 
Rating:
5.0

Don't change anything

Jerry Lee 
Rating:
5.0

Customer did not leave a comment.

June Waltenberger 
Rating:
5.0

Customer did not leave a comment.

Tamara McDowell 
Rating:
5.0

Chad, the owner of Riverside, goes out of his way to help anyone and everyone!

James Orrell 
Rating:
5.0

Xxxxxxcxc

Steven Watkins 
Rating:
5.0

Customer did not leave a comment.

MEGHAN Eby 
Rating:
5.0

Chad, the owner, is very friendly and always willing to be very helpful to all.

James Orrell 
Rating:
4.0

Customer did not leave a comment.

Randy Moore 
Rating:
4.0

Customer did not leave a comment.

Norma Jean Smith 
Rating:
5.0

Nothing keep doing what you are doing!

Joel Thomas 
Rating:
4.0

I requested 24/7 Ride Share or whatever its called. The app told me it had to be hand delivered. Caused me 1.5 hours.

William Kincaid 
Rating:
3.0

The key had to be forced into the slot. A net box may be in order if the keys are thicker than the slot. Uhaul (not the site) check in procedures are ridiculously difficult and time consuming. I finally had to call and have a representative bypass the log in window to check the vehicle back in. I was on my way home an hour and twenty minutes later. :/

Renee Bissell-Cole 
Rating:
5.0

Customer did not leave a comment.

Troy King 
Rating:
4.0

Customer did not leave a comment.

Mike Cline 
Rating:
4.0

Customer did not leave a comment.

Jeff Springer 
Rating:
4.0

Customer did not leave a comment.

CHRIS CROOKS 
Rating:
5.0

The employee was very professional and knowledgeable about the Uhaul information and was very helpful. Excellent customer service!!!

brendA Harvey 
Rating:
5.0

Nothing all was grey

david Parker 
Rating:
5.0

I really this location, the gentleman that assigned me is very cordial and helped me with all that I needed, I told him that he has a new friend and I would be back..

Paul Nash 
Rating:
5.0

Customer did not leave a comment.

Stephen Dayton 
Rating:
4.0

Have equipment in good working condition prior to pickup.

scott johnson 
Rating:
5.0

Customer did not leave a comment.

Gina Monet 
Rating:
5.0

Customer did not leave a comment.

james nock 
Rating:
5.0

Customer did not leave a comment.

bill needler 
Rating:
5.0

Customer did not leave a comment.

Scott Fager 
Rating:
4.0

Customer did not leave a comment.

Matt Simmons 
Rating:
5.0

Same thing you been doing

Jerry Lee 
Rating:
5.0

Location was convenient

JOHN HORNE 
Rating:
4.0

Customer did not leave a comment.

Pat Crouch 
Rating:
5.0

I was very satisfied stay constant with your service. Thank you so very much.

Roni Nevels 
Rating:
5.0

Customer did not leave a comment.

Arthur Anderson 
Rating:
4.0

Customer did not leave a comment.

Latoya Williams 
Rating:
4.0

Customer did not leave a comment.

Charles Sprinkle 
Rating:
5.0

All is good

Rob Fuller 
Rating:
5.0

Customer did not leave a comment.

gary frick 
Rating:
5.0

The guys that work here are so nice and respectful. Would absolutely recommend this place.

Jennifer Adaway 
Rating:
5.0

Customer did not leave a comment.

William Robertson 
Rating:
4.0

Customer did not leave a comment.

Pamela Murray 
Rating:
5.0

Very friendly and close to my home.

Steve Nelson 
Rating:
5.0

Customer did not leave a comment.

James Moon 
Rating:
5.0

Customer did not leave a comment.

Francis Carrano 
Rating:
5.0

Customer did not leave a comment.

tom BECCHERIA 
Rating:
5.0

Customer did not leave a comment.

CHADD WILSON 
Rating:
5.0

Fix the brakes.

Sue Cromwell 
Rating:
5.0

Vehicle headlights were very poor at night time with little illumination. Led headlights would greatly improve safety. Also, the truck was out of alignment requiring a 10-15 degree left counter steer in order to drive in a straight line.

Jordan Ashley 
Rating:
5.0

Customer did not leave a comment.

Chris Anderson 
No reviews have been submitted for this location.

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