Customer Reviews for Arco
(U-Haul Neighborhood Dealer)

Rating:

3.0

At first the person waiting for me is somewhat smart ass and rude just because he needs to clock out and wants to go home. But it would be nice if his more helpful at the beginning wherein he can see us waiting in the lot where the trucks at and as a newbie of renting a uhaul he didnt care not until i call the after hours.

Rating:

4.0

I'm very mad that Milles was off from what they said.

Rating:

4.0

The people were not very friendly at all. The cashier was on her cell phone laughing while I'm trying to get service.

Rating:

5.0

Customer service was great. The only tip I'd give is to text people if their truck will be ready earlier. The place opens up earlier than my reservation and I would have liked to pick it up prior to 9:30 AM.

Rating:

5.0

By far the best experience I’ve had renting a UHaul. I move a lot for work, and this is something I usually dread, due to the terrible customer service, but this location was awesome. Everyone was professional and friendly and leagues above the rest. Thank you!

Rating:

3.0

Better customer service

Rating:

1.0

This is such a horrible place to do a drop off after hours, I took the uhaul but they have no drop box or anyone there to leave the key. I work til late and it's been difficult to even drop off the key anywhere. Very frustrating. They should either move location or just not have this location at all.

Rating:

2.0

Okay experience. Drop off process was confusing as i found no drop off box at the Arco and handed my keys to a confused Arco employee. I saw no U Haul representative. Hope this helps. Tracy Srock

Rating:

2.0

Uhaul representative was rude, and kept going on and on for over 5 minutes about me being 30 minutes late to pick up the truck, even after I explained there was bad traffic in the cajon pass. This was unnecessary and definitely made it a bad experience, when he could just have simply said “ next time let us know you’re running late” and left it at that.

Rating:

5.0

Great overall service. Thank you.

Rating:

2.0

The truck was dirty, there were orange peels and old food wrappers in the truck. The app did not work to check the truck and there was no one to help figure anything out. They only had one worker so he could only work the register. I would just go to a bigger uhaul place in the future.

Rating:

4.0

Notify the customer that before they leave, U-Haul requires the customer to verify the license plate at the pick-up location. The GPS signal will prevent the customer from verifying the rental at any other location. This could be problematic for individuals who do not carry or use smartphones.

Rating:

5.0

I’m bad with names but the guy who helped me was professional and very helpful. Great experience thank you

Rating:

5.0

Easy and convenient rental experience, thank you!

Rating:

5.0

Easy and convenient pick up, equipment was well organized and had what I needed same day. Was checked out and on my way in about 5 minutes.

Rating:

5.0

It was a pleasure to do business with a professional staff and reasonable prices

Rating:

5.0

I am familiar with this location because I have used it once before. It is near my home.

Rating:

1.0

Worst customer service everywhere. The person who rented the vehicle out with me was rude and condescending for no reason.

Rating:

1.0

Worst of the worst

Rating:

5.0

Great customer service

Rating:

3.0

Worst experience even with Uhaul. The truck stopped working, No one would come out to help. I waited 3.5-4 hours for assistance. Then was told to just leave the truck and someone will come and tow it. A lock smith was sent out, said he could only jump the truck if that was the problem and found out after completing a diagnostic on the truck it was the braking system the had a leak and the system wouldn’t allow the truck to start! That began our 3-4 hour wait. Not to mention I had to pay for an additional day to the apartment I was moving out of, because I didn’t make it back before they office closed to return their keys! Maintenance on your truck should be kept up, especially the braking system!

Rating:

2.0

Worst customer service ever Absolutely rudest employee I personally would have fired him o. The spot

Rating:

4.0

Clerk was friendly and helpful. I like the fact that I could drop off the truck at night after hours which made it very convenient.

Rating:

2.0

I will NEVER use the Alessandro location again. We requested a truck and two dolly's (furniture and appliance). We were told, on the day of the move, when we went to pick up the truck, that the dolly's were not available. U-haul should have told me the a head of time and/or they should have arranged to have the dolly's sent to that location. Worse, the guy working at at the counter actual argued with me about the customer service. The whole situation was unprofessional on behalf of UHaul and the employee at Arco. And, when we called the Sunnymead Blvd location we were told they had the dolly's. So we drove there just to be told that they didn't have the dolly's. Luckily, the third location had the dolly's and comped them for us since we had such a hassle getting them. I do not plan on using UHaul again.

Rating:

2.0

Employees processing rental couldn't care less about customer service very different from past rental experience from UHaul

Rating:

5.0

returning customer because of great service

Rating:

1.0

Employee failed to check us in and arrive truck. Had to call corporate next day to receive final receipt.

Rating:

1.0

Had to wait 45 minutes because the guy had to go to lunch. Overall this operation was very poor. He wouldn’t take the one minute it took him to just take our payment and hand us the keys for we did everything online. Hope that you guys revoke his license soon. When we returned it the other guy said we’ll check it when we have time and email you the receipt! Poor customer service. Poor manners and poor management.

Rating:

5.0

Allow customer to estimate miles to use. Then allow customer to make a change in mile estimate in an effort to be more accurate and to make the authorization more affordable.

Rating:

1.0

Attendant at this location issuing the keys seemed bothered to have to do their job while having almost 0 customer service demeanor. Will not rent here anymore. Booking with the “mobile convenience check in / check out” takes longer and is dependent on the locations WiFi. Even though I already booked and entered my info, I still had to wait for them to actually renter the order on their system. I’ll consider other moving companies in the future. Also, the gas gauge was not working correctly which ended up costing me an extra 30% in fuel. No refunds for extra gas. Unsatisfied

Rating:

3.0

I got no credit for my gas

Rating:

3.0

The check engine light was on. It was also difficult to back the truck in with the gravel and extreme angle

Rating:

3.0

The truck was extremely dirty on the inside.

Rating:

3.0

Have never used this location before and wasn’t really sure where to park or go so we parked at the gas pump and there were no customers there walked in asked if this was the corrrect place . First thing guy says . Did you park at my pump . I responded yes . He said move your car . I say ok . He asked another question as I was walking to the door so I turned to answer his question and he says move your car . So I responddd to him ghat he needed to relax . He was not a very curious U-Haul rep . I will never recommend this location .

Rating:

2.0

No one took the time to take us outside to show us what truck to get. We had to wonder around, then come back inside and ask for needed help to get us to the truck that we rented. Poor customer service and his breath smells like shit?!!!🎯🎯🎯🎯

Rating:

4.0

Inside was full with dog or cat hair.

Rating:

1.0

After renting the truck and loading in at night it rained the next morning and the roof leaked water and destroyed a lot of my stuff after letting insulation know they replied with since I never got the insurance there is nothing they can do about it! Even know it was there truck that was defective

Rating:

1.0

I scheduled to have the truck for 8 hours. When I picked up I was told I had to have it back in 5 hours. Also no ramp on the truck! How is that supposed to work? They also wouldn’t answer the phone and also uhaul couldn’t get a hold of this location and called me to see if it was returned!

Rating:

1.0

I was scared the workers were going to harm me. The workers were very aggressive and confrontational. The owner is aware and nothing is addressed, other customers left due to the poor service and the guys went out to harass them for not wanting to do service there. I should be compensated for my blood pressure going up I was so scared. I am disgusted uhaul does this

Rating:

5.0

The truck was old and had alignment issues but it was all good wasn’t taking it far

Rating:

5.0

U-Haul representatives were very efficient and professional.

Rating:

5.0

At this location the sales representative was excellent, I called in to order a 20 foot U-Haul for some reason the keys weren't available or whatever the case may have been, they accommodated me with the 26 ft U-Haul that was available just for my troubles no extra charge or anything. Now that's the service I can appreciate by being a customer. I got all my moving needs taken care of and this place is excellent.

Rating:

5.0

They were so helpful and friendly and patient my favorite location

Rating:

5.0

The experience was fast easy and friendly

Rating:

1.0

They charged me for 10 gallons of gas even though I filled the tank full at the gas station next to them. They also charged me for an extra day even though I delivered it a head of schedule to the location. I have pictures to prove that the gas tank was full.

Rating:

2.0

I ordered a utility dolly with my truck reservation. The dolly was incredibly crucial for the day, as myself and my fiancé were moving from a house and storage unit, to a second floor apartment. It was absolute HELL without the dolly. Why didn’t we receive a dolly after including it in our order? We still do not know the answer. The morning of pickup, we arrived and did the usual checkout of the truck. When we noticed the dolly was missing, I went inside and let the uhaul operator know. He said, “ we don’t have dollys at this location. Sorry.” I told him, “ well, I just ordered and paid for one.” His response: “oh well just take it off. Yeah we just don’t have them.” This is totally unacceptable and poor business practices. The option for a dolly should have never been given if there were none in the first place. I would’ve picked a different uhaul location that had the proper equipment we desperately needed for a job like this. Very disappointed.

Rating:

2.0

Truck engine light came on.. both clerks at arch were really rude, from my retail experience seemed like they hated their job. I rent a uhaul 2-3 times a month due to my small business and this location has no customer service skills.

Rating:

4.0

Equip this location with just a few items (i.e. hitches) that a customer might need.

Rating:

5.0

Great service

Rating:

5.0

No key drop box, we give it to the Arco register member.

Rating:

4.0

Very easy pick up and drop off. Very friendly and knowledgeable people.

Rating:

2.0

Provide the actual reserved equipment and at least sweep out the trucks before the next rental…. Pick up was easy and simple but the return was tough..! 4.30 on a Saturday before close made me feel rushed…!

Rating:

2.0

The truck broke down when we arrived to the unload the truck in Concord. I had to call and have it towed.

Rating:

5.0

Keep the workers u have now

Rating:

3.0

The truck was filthy and smelled like feeces inside and out. They could clean the truck better, I had to take the truck to the car wash and have my team clean it, it was so bad! I ha e never had a truck in such horrible shape.

Rating:

2.0

Bad customer service.