El cliente no dejó un comentario.lorena D.
Customer Reviews for Riverside Renta Space
(Distribuidor de U-Haul del vecindario)
Riverside, CA 92504
(In between Indiana Ave & Magnolia Ave)
Services at this Location:
- Lun. - dom.: 9 a. m. - 4:30 p. m.
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Mia M.
El cliente no dejó un comentario.John A.
Good experience used your online service made everything simpleRichard L.
El cliente no dejó un comentario.Clint S.
El cliente no dejó un comentario.Jeffery T.
Everything went smoothly and safely checking out and in.Jane H.
El cliente no dejó un comentario.JIMMY M.
Reservation wasn't confirmed tho it was told to me it was. It wasn't. Almost didn't have a truck when I was told all would be ok.Rodney F.
El cliente no dejó un comentario.Shelly A.
The whole process was smooth and easy. I had the vehicle I needed, when I needed it.Jane H.
El cliente no dejó un comentario.lidia L.
I love dealing with This Monroe Location so much better then the bigger locations, So fast, friendly and easy to rent and return vans.RAINY Y.
Everything was great!Daniel B.
El cliente no dejó un comentario.Brenna S.
El cliente no dejó un comentario.Susan U.
The only setback is having to park on the street across from the location.Edward N.
I originally booked a the 6th street location in Corona however when I went to pick up my truck they said my truck was not there and there was nothing they could do for me. After standing there is dismay he located a 10 ft truck which was half the size of my original ordered truck. That meant I had to double my trips and pay more money but he at corona location didn't care. He and the team there needs a lesson in what good customer service looks like. I would love a call back because I am highly disappointed as well as I paid double the price I would have had to and guess what I. Still not finished with my move because I had to turn the truck in. Worst experience I've ever had with UHaul and believe me I will never return. (951) 401-5910Sonia F.
This rental process was hassel free, fast, efficient and the clerk was professional, informational and friendly. Uhaul certainly has an asset to have her as staff.Karen A.
El cliente no dejó un comentario.rainy Y.
Overcharged for an extra day.Jorge P.
Your web reservation system sucks, so many come ons for extra stuff that I did not even manage to complete it. I will never book a U-Haul online again. I will call the local business directly.Eric D.
El cliente no dejó un comentario.SHAWNA C.
I needed a truck at the last minute. When I called..the gentle man on the phone (sorry forgot name, van Buren store in Riverside, ca). Did a search for me to locate a truck the size and distance of pick up I needed. The friendliness and courtesy continued to the next location to pick up truck. Quick and easy. Thanks guys!Liz B.
The customer service was really horrible the agent that assisted me had a nasty attitude when I asked her about the COVID-19 touchless service Even though I submitted my drivers license and my credit card online and I opted in for touchless service she still insisted that I come inside and bring my information. I feel the van was not properly sanitized. I rented from U-Haul plenty of times so I'm not known to be a complainer but her overall attitude and Customer service was horrible a complete turn off to the BrandIvory M.
The app use for the return was a bit confusing We were fortunate to have the assistance of the staff at the location. Thank you very muchJordan S.
El cliente no dejó un comentario.Jerry B.
Provide a covered sitting area outside the office for customers since Covid-19 is still circulating.Glamel H.
I arrived to pick up my reserved truck on time at 9am and it wasn't there. Apparently the previous was scheduled to drop it off at 9am, same as my 9am pick up time. I had to wait 20 minutes which set me back in my day. I would not have minded waiting if I had not had a confirmed reservation but I was prepared and your location was not. I rented this truck to move stuff for work and was prepared with a reservation to do so. It's not my problem that you cannot book reservations accordingly and appropriately. The lady who helped me at the Rentaspace Uhaul location was not only unsympathetic to HER OWN PROBLEM, but most concerningly, she was NOT WEARING A MASK DURING ANY OF MY INTERACTIONS WITH HER NOR DURING ANY OF THE INTERACTIONS WITH OTHER CUSTOMERS that I witnessed. There are signs outside of the office clearly stating masks are required yet I couldn't even get the same courtesy from your contractor/employee/licensee/or whatever the correct title is?!? During a global pandemic?! Not to mention that the person who used the truck before me arrived without a mask and did not even bother to put one on before walking into your office. The employee did not ask him to wear a mask either, but not like she cares because she wasn't even following the rules service forth by doctors, scientists and the state or CA. This is absolutely unacceptable and absurd. I am also filing a complaint with the county and state health offices. In order to complete this reservation I had to put myself at serious risk of illness because my deadline meant I could not just leave to find a different safer and more considerate uhaul location with an available truck. The truck I received had a nasty deteriorating steering wheel that was probably writhing in bacteria and filth. It clearly is not taken care of at all. The seats were gross and also not taken care of, feeling almost sticky to the touch. The key stuck in the ignition of the vehicle and was difficult to get to turn over until it had been fiddled with for several minutes. Upon drop off, again, the lady who was in the office couldn't even bother to wear a mask for my safety! Although I did that courtesy for her? I am disgusted that inconsiderate people and businesses like this are allowed to operate. I've rented more than one uhaul in the past and I will definitely be thinking more than twice before renting one again in the future. The condition of this truck and the lack of concern for public safety I experienced is disturbing. Shame on you and your people!Kristina G.
El cliente no dejó un comentario.Courtney W.
El cliente no dejó un comentario.Ed S.
Rude customer service, took a picture of me prior to giving me the keys, "uhaul policy". The return process was ok. But just not the way I wanted my day to start off. Rent from a different location.Matthew S.
El cliente no dejó un comentario.penny L.
El cliente no dejó un comentario.Harjit U.
Excellent serviceMelita L.
El cliente no dejó un comentario.Hatem A.
El cliente no dejó un comentario.stephen B.
The easiest transaction I have ever dealt with when renting from U-Haul. Brittany was professional, knowledgable, polite, made it so easy to pick up truck & drop off, not one single problem. Had to go out of my way to rent from them, but after reading the reviews it was well worth it, this is the place!!!!sandra P.
Very friendly and helpful staff. I'll definitely be returning and recommending this location to family and friends!Jessica B.
El cliente no dejó un comentario.Marvin R.
El cliente no dejó un comentario.Edward S.
Easy drop off, quick and efficient staff.William P.
El cliente no dejó un comentario.jerry S.
El cliente no dejó un comentario.Wellington M.
Great customer service.Oscar H.
Some of the best service I have ever had! They went out of the way to help me! Extremely nice to work with! I have actually never had better service at any rental place. The ladies went above and beyond anything I would have expected! Dave. DDAVID D.
Both ladies were great and very polite! See you next time I move!!Timothy D.
Very profesional and good service, Barbara was great.adolfo L.
El cliente no dejó un comentario.Jaime G.
El cliente no dejó un comentario.rosanna G.
El cliente no dejó un comentario.Michael A.
Very professional staff !!! I would def come backvictor H.
I dropped the truck off and did not meet anybody, but it was great that I could do that!Andrea C.
El cliente no dejó un comentario.Tevis L.
None truck performed well. People courteous,friendlyLaura R.
Was located in a good area easy to find and easy to locate gas stations nearby before returning the U-HaulMichelle W.
Excellent serviceFlorence M.
Perfect Customer Service. Thank youMarco P.
very easy to pick up Made my reservation a couple of days before pickup , just needed a few hours to move some household items. Drop off was even easier.Dean T.
Nothing to improve. Everything is just rightFrancis G.
El cliente no dejó un comentario.Paige S.
Van exterior was very dusty but overall in good shape. Please clean out old customer receipts and trash from vehicle glovebox before renting again. This caused confusion with gas level required to check back in.Nicholas C.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.George H.
El cliente no dejó un comentario.Sandy T.
Exterior of truck was not cleaned, windowsPauline S.
Though it has been a month since I rent the uhaul, I have to write some comments to show my gratitude to Riverside Renta Space. Since I started to book a uhaul two days before the moving, I found almost all the uhauls are booked. This place saved my day. The two ladies at the service desk are pretty friendly and highly efficient. The uhaul is in good condition. I would like to recommend this place to others.Tao R.
Truck rented had a loose drivers side door latch which whistled at me for 2000 miles. Very annoying, couldn't hear the radio. Leasing clerks did not review the features of the truck, like the low gear yellow button, and how to search through and reset display window in the dashboard.Steve W.
The staff was super friendly and helpful. The equipment was in top condition. I had to extend my rental day and they made it very easy to do. Overall an excellent experience.Jason W.
El cliente no dejó un comentario.Maria V.
The employees are nice, the location is close to my house and convenient but the van was dirty.Nathaniel D.
Next time tell the customer his/her bill before taking it out of their credit card without showing receipt.Nicholas B.
I found nothing to improve. Everything was beyond expectations. Van almost new, clean, and easy to drive with many extra features. The service and communication were outstanding, and the person in charge very helpful and courteous.PERCY Q.
El cliente no dejó un comentario.Alexandra A.
The woman who was running this location was amazing. It was busy. I did not have a reservation and she took great care of me while simultaneously assisting a couple of other people. Great job. You are lucky to have her.Amy C.
El cliente no dejó un comentario.dan D.
Very good serviceRoberto A.
Nothing, just keep up the good workWarren N.
Staff was professional and personal. It was a positive experience. Service was excellent. Thank you so much.sharon B.
El cliente no dejó un comentario.Chris D.
Very helpful UHaul representative.Stan D.
Keep up the good job. Both person that helped me are greatUt N.
The girls here were both wonderful and helpful.Richard B.
Uhaul told me to drop off the truck initially at a location called Adam's Smoke Shop 7120 Indiana Av #F Riverside, CA 92504. I fill up on gas and drop off the vehicle there, but then they tell me they don't accept "big trucks" because their "landlord doesn't like it". Why would Uhaul send me to this place then?? They then told me to go to Riverside Renta Space at 3440 Monroe St. Riverside CA and when I get there, they are closed for lunch. My friend who drove behind me to pick me up, had to rush off for another engagement, so I had to tell him to go. Because of this Uhaul blunder, I ended up being stranded at this location with no immediate way to get home. This ended up screwing my plans for the entire afternoon. I do not understand why Uhaul would waste my time like this and send me to the wrong drop off location. If the smoke shop location can't take big trucks, it should be off of the drop off list. I was so furious at being stranded and sent to the wrong location I could not think straight. Never doing this again with Uhaul.David P.
Great customer service.jason C.
El cliente no dejó un comentario.guillermo R.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Anthony P.
El cliente no dejó un comentario.Frank H.
El cliente no dejó un comentario.Veronica G.
El cliente no dejó un comentario.matthew V.
El cliente no dejó un comentario.rebecca L.
Excellent customer serviceAlexander C.
El cliente no dejó un comentario.David L.
Sherry was wonderful! Very informative. Thank you sherry.Roxanne S.
El cliente no dejó un comentario.Evan M.
Your professionalism was truly refreshing ...location was easy to find & close to the fwy ...prices were reasonable ... Your receptionist Sherry was delightful ..direct , honest ,accommandating & very patience .. She's a keeper !!! Thank uceone J.
Receptionist took longer to register us. Stated she had technical problems and had to call traffic 2x to complete our registration for a uhaul truck But overall, she was helpful.Josephine R.
The service at 3440 Monroe Str., Riverside, CA was very helpful and she went out of her way to make the rental of the Uhaul truck move along even when my online reservation did not notify her as it was supposed to do with the reservation info as it should have.Faith O.