Customer Reviews for Riverside Jet Fuel
(U-Haul Neighborhood Dealer)

163 reviews

2646 E Alessandro Bl   Riverside, CA 92508

(951) 247-4652

Location Hours

  • Mon-Sat: 7 am - 4:30 pm
  • Sun: 8 am - 3:30 pm
Special Operating Hours
  • 12/3/2021 - 12/5/2021: Closed

Services at this Location:

Contact Us

(951) 247-4652

2646 E Alessandro Bl
Riverside, CA 92508

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 4:30 pm
  • Sun: 8 am - 3:30 pm
Special Operating Hours
  • 12/3/2021 - 12/5/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Angel was very helpfull

MANOUN A. 
Rating:
3.0

Customer did not leave a comment.

mary M. 
Rating:
1.0

Their employees need to be better trained and up to date on terms. Also EXTREMELY slow when checking in after returning trailer. Waited over 20 minutes for a "manager." Wouldn't recommend at all.

kassandra L. 
Rating:
5.0

Customer did not leave a comment.

Mario C. 
Rating:
4.0

Customer did not leave a comment.

Ramachandra D. 
Rating:
5.0

I forgot that I was driving a U-Haul because the seats were very comfortable. I was concerned about the cell phone charging equipment but once I got in the truck everything was there including the back up camera. The only thing was missing was the back seat... Very impressed with my experience

ROSLYN M. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO A. 
Rating:
3.0

Fast, quick and easy

Tyresha C. 
Rating:
3.0

my second trailer rental. first time I had to clean out oily dirt at the beginning of the rental. Floor very slippery. (different location, Spruce St. i Riverside.) Second time scraps of paper and some dirt in trailer. And yet you threaten me with a charge if I return it dirty?

KEVIN C. 
Rating:
5.0

Emit was super helpful and friendly

ANGELA M. 
Rating:
4.0

Customer did not leave a comment.

Arthur R. 
Rating:
5.0

The service was great. I had no issues. Great service was provided.

Albert M. 
Rating:
4.0

Customer did not leave a comment.

GUILLERMO S. 
Rating:
2.0

I reserved three dolly's only to be told the day of my move that only two would be on the truck. I was overcharged for gas but thankfully I took pictures of the odometer and gas hand so Uhaul refunded me. When I called in to speak to someone about it the person was impatient and hung up on me.

AMBER W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
4.0

Customer did not leave a comment.

alden clark D. 
Rating:
5.0

Customer did not leave a comment.

ALBERT B. 
Rating:
4.0

Didn't have the trailer we reserved but provided a replacement trailer. He was awesome

angela M. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
3.0

A better sign . Where to rent , because it's rent from a fueling station and can't really tell where the rental office is . Personal are nice and clean and helpful .

carlos O. 
Rating:
5.0

Customer did not leave a comment.

qingjing B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

CHANDLER U. 
Rating:
5.0

Only negative aspect will be not having an appliance dolly available.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Nora B. 
Rating:
5.0

Customer did not leave a comment.

Kendell J. 
Rating:
5.0

This location was fast and efficient. The staff was friendly and courteous.

EDWARD C. 
Rating:
5.0

Angel was awesome!

Yu Y. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
4.0

My return was expedited and without troubles.

Tony S. 
Rating:
1.0

Customer did not leave a comment.

RIKKI R. 
Rating:
2.0

The gas and the mileage were recorded incorrectly on the paperwork. I was told that I would be given 1/4 tank of gas credit and the milage would be corrected. This did not occur on the other end even after I called them and asked for an updated correct invoice.

Willoams C. 
Rating:
5.0

The manager I believe it was Jerry, was very helpful and kind and his associate was very friendly.

Jesse B. 
Rating:
3.0

Customer did not leave a comment.

Sylwia P. 
Rating:
5.0

The gas station is not a Shell station anymore. This should be updated to its current gas station name. Overall was great and easy to turn in. Everyone was helpful.

MARYANN A. 
Rating:
4.0

There could be better signage from the street view, but overall we had a quick, friendly experience. The truck was even ready to take earlier than my appointment & I got a larger size for the same price as they must not have had the size I had requested.

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

Sheng Z. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

It was close and convenient for us. When our truck broke down, they had the right size in stock for us to continue on with our day with only a minor delay. All other companies were out of the size we needed. We usually don't use Uhaul because it is expensive (we are a trucking company and travel all over southern California, Nevada and Arizona). The miles price is not worth it. But for this short trip it worked out okay.

Carlos T. 
Rating:
5.0

Customer did not leave a comment.

ANESIAKA H. 
Rating:
4.0

Store person needs to know more about where to drop off the key. Because no drop box on the outside of the store.

Anesiaka H. 
Rating:
5.0

Customer did not leave a comment.

Carl H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

the convenience of dropping the truck to a location that is less than 10 min from my home is just perfect and the guy who help me very professional and did everything very fast with the drop off process, i love it and definitely a did recommend to my friends at work.

Margarita G. 
Rating:
5.0

Good service

vidal D. 
Rating:
5.0

The young men in Riverside CA and in Seattle WA were very polite and helpful. Wonderful service. He really helped me and was forthcoming with the cost.

CHERYL J. 
Rating:
5.0

Customer did not leave a comment.

Prakash A. 
Rating:
5.0

Customer did not leave a comment.

Tury P. 
Rating:
4.0

The rep- was very helpful and friendly He made you feel like he was ready to help with any problem.

GENE B. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO A. 
Rating:
5.0

Customer did not leave a comment.

RICARDO S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

SAMYLANIE G. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Johnathan H. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE D. 
Rating:
5.0

Customer did not leave a comment.

Susan F. 
Rating:
5.0

Very nice, thank you.

Darwin H. 
Rating:
3.0

Pricing and with the return it should be a some cash back for using the service.

DANNY G. 
Rating:
3.0

Customer did not leave a comment.

Kristopher M. 
Rating:
5.0

We had a great experience

RAUL C. 
Rating:
2.0

The gentleman there was rude, not emphatic being I had to drive over 20 min because the equipment was not at preferred location. Pre-check-in did not expedite rental; it was actually a waste of time.

Janice W. 
Rating:
2.0

Carla cheated me with truck insurance coverage $56. Bad woman

KAREN L. 
Rating:
5.0

Outstanding customer service!

Rosalee L. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Have the clerk work on there attitude. Other than having to deal with their rudeness everything else was good.

Ricardo F. 
Rating:
4.0

Both gentleman were amazing and very welcoming. Made getting a motorcycle for my better half easy and safe.

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO E. 
Rating:
3.0

Clean properly for next customer. I was charged a cleaning fee by the drop location after I cleaned the cab to better condition I received it . Just ridiculous that I can be charged for someone else's mistake and there is nothing I can do about that

Christina C. 
Rating:
5.0

Customer did not leave a comment.

Tenisia U. 
Rating:
5.0

Customer did not leave a comment.

SOPHIA NOVA C. 
Rating:
2.0

Reserved a truck and trailer a day prior and was told both truck and trailer were in one location. When I arrived I was told I had to drive to another place to pick up the truck , another location for the trailer hitch, and another place for the trailer. Even though it was short notice for a rental inquiry please specify if all equipment is in one place so me or future customers can call around other locations . I don't think I should have to drive to extra cities looking for equipment when you have employees that can make sure that's all taken care of before pick up. That would make the customer experience much smoother.

TARLETON E. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

Cesar H. 
Rating:
1.0

The only answer to my questions was always, you'll have to call UHaul. I wanted a credit for turning the truck in two days early, and I wanted a printed receipt for my total charges. The one I received showed all $0.00 for total charges. For a one way drop off $900 seemed (Seattle to Riverside Ca) very high priced. "If" you call me I can provide details 206 619 6440.

David W. 
Rating:
5.0

The staff was great but I had to wait around well after my reservation time for someone to bring a truck back. So now I'm renting a truck that hasnt and wont be properly cleaned and inspected or even wiped down in the midst of a pandemic, and to add insult to injury the steering column sticks every time you try to start the car so it took an extra 5 min every stop just to get the truck cranked back up. I spoke with the manager of this location who stated that corporate knows of the issue with the truck but wont fix it and wont stop them from renting it out. Shame on you all for the lack of concern for the paying customers who keep your paychecks coming in weekly

Amanda D. 
Rating:
5.0

Customer did not leave a comment.

Jesus G. 
Rating:
5.0

Customer did not leave a comment.

Guadalupe A. 
Rating:
3.0

Is too expensive

FILIBERTO C. 
Rating:
4.0

Customer did not leave a comment.

Oscar S. 
Rating:
1.0

I booked a reservation for contactless pick up at 5pm and was unable to check in online, then told by Uhaul the location did not set up our truck, then went into the location and were told they close at 5pm and we have to check in online. It created a very large fiasco which took several phone calls to Uhaul until the person at this location finally helped up. I will never rent from this location again, and after exclusively using UHaul for all of our moves in the last 20 years because that is what I remember my family always used in all of our moves when I was a child, I have doubts that I will use UHaul in the future.

Jason M. 
Rating:
4.0

Customer did not leave a comment.

Patrick R. 
Rating:
2.0

Customer did not leave a comment.

Michael Z. 
Rating:
1.0

Horrible customer service!

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Julio R. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

TENISE C. 
Rating:
5.0

Your crew and availability was GREAT. T. Y

Bernie H. 
Rating:
5.0

Customer did not leave a comment.

Andrea D. 
Rating:
4.0

Customer did not leave a comment.

Lucia G. 
Rating:
5.0

Customer did not leave a comment.

Eva C. 
Rating:
4.0

Customer did not leave a comment.

steven L. 
Rating:
5.0

more cup holders in truck

gary L. 
Rating:
5.0

Had never been to this location and they were awesome! Just became my new favorite place for rentals and propane.

JEFFREY F. 
Rating:
5.0

Great location, excellent services, friendly staff.

Michael M. 
Rating:
5.0

Everything was good no complaints

Santiago D. 
Rating:
3.0

It's a hidden location so one has to really look for it but that was the only minor fling.

Cristian P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
1.0

A man at the gas station which is the uhaul office was verbally agressive an offensive an was not even the Individual who was not even the person checking my I do for rental he just totally butted in an got annoying , he was obnoxious. He brings your company a bad name . I received a private call at 4am this morning from a private number an I wouldn't be surprised if it was him . He is just that obnoxious . I will be calling my phone company to block private Incoming calls moving forward. I had a terrible experience due to this man.

Lana C. 
Rating:
4.0

If there was a way to better streamline the online system checking process that would make it faster. I had several issues with the system not able to send me a text in order to get started and uploading my drivers license did not work well for me.

Timothy H. 
No reviews have been submitted for this location.

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